Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme and the recognised starting point for modern IT service management. ITIL 4 Foundation certification training in Sofia gives you an end-to-end view of how organisations create, deliver and continually improve tech-enabled products and services. The course is built on the ITIL 4 framework from AXELOS, examined by PeopleCert. You learn the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain and the core ITIL practices that keep services reliable. It suits service desk staff, IT support, analysts, project team members and managers across Sofia's outsourcing centres, fintech firms and global capability hubs. With no formal prerequisites and a single 60-minute exam, ITIL 4 Foundation is an accessible first credential that signals service-management capability to employers. Start your ITIL journey with Invensis Learning and prepare with a clear, supported path to certification.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sofia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sofia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in SofiaDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from ITIL 4 CertificationSkills, Recognition and Career Lift

    ITIL 4 Foundation Exam Format in SofiaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Sofia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Skills Take Your Career in SofiaRoles, Demand and Pay

    ITIL 4 Foundation is a sought-after first credential across Sofia's IT sector, valued by outsourcing providers, global capability centres, fintech firms and software companies that deliver services to international clients. The certification opens roles from Service Desk Analyst and IT Support Specialist to Service Delivery Manager and IT Service Manager, and certified professionals stand out as employers standardise their service-management practice. Here is what the local market is telling us right now.

    Market Forces Fuelling ITIL Demand in Sofia

    ITIL 4 Foundation is your entry into modern service management. Join Sofia professionals who turn service-management skills into stronger careers. Start your journey today.

    Your Sofia Career Transformation

    Your IT Career Before and After ITIL 4

    The Shift This Certification Delivers

    Sofia's IT sector is expanding fast with outsourcing, fintech and global capability centres, and employers increasingly separate certified service-management talent from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, SalaryExpert (Sofia, Bulgaria) 2026.

    How to Get ITIL 4 Founfdation Certified in SofiaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Sofia is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Master in ITIL 4 FoundationCore Concepts Made Practical

    Skills covered in the ITIL 4 Foundation course span the full Service Value System, from core concepts to continual improvement. By the end you can speak the language of modern IT service management and apply ITIL practices in your role.

    Core Service Management Concepts

    Skills covered in ITIL 4 Foundation start with the core service management concepts: you will define what a service is, how value is co-created between providers and consumers, and the meaning of utility and warranty, outcomes, costs and risks.

    The ITIL 4 Service Value System

    Understand the Service Value System and how its components, including governance, the service value chain, practices and continual improvement, work together so an organisation can create value end to end.

    The Four Dimensions of Service Management

    Learn how organisations and people, information and technology, partners and suppliers, and value streams and processes must be balanced to deliver effective, well-rounded services.

    The Seven Guiding Principles

    Apply ITIL's seven guiding principles, such as focus on value, start where you are, and keep it simple and practical, to adapt service-management practices to your own context.

    Key ITIL Management Practices

    Apply foundational practices day to day, including incident management, problem management, change enablement, the service desk, service request management and service level management.

    Continual Improvement, SLAs and Metrics

    Use the continual improvement model, service level agreements, key metrics and performance indicators to measure service quality and drive ongoing improvement.

    Who Should TakeITIL 4 Foundation Certification Training in Sofia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in SofiaAccredited, Expert-Led ITIL 4 Foundation Training

    As a leading ITIL 4 Foundation training company, Invensis Learning delivers structured ITIL 4 training for individual professionals and organisations across Sofia that want to build service-management capability and prepare for the ITIL 4 exam. Our programmes combine accredited trainers, flexible delivery formats, organised courseware aligned to the AXELOS syllabus, and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience focused on practical understanding, real-world application and a clear path to certification.

    • Accredited ITIL 4 training delivered by AXELOS and PeopleCert partner trainers
    • Live online and classroom formats that fit Sofia working schedules
    • Experienced trainers with real IT service management practice
    • Structured courseware mapped to the current ITIL 4 syllabus
    • Practice questions and mock exams to build first-attempt confidence
    • Dedicated learner support before, during and after the course
    • Flexible corporate delivery for teams across Bulgaria
    • ISO 9001 and ISO 27001 certified training operations

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    Certification Courses Offered

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in SofiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Sofia

    Grand Hotel Sofia, 1, Gen. Yosif V. Gurko, Center, Sofia, Sredets, Stolichna, Sofia-city, 1000, Bulgaria

    ITIL 4 Foundation Training Location in Sofia

    Sofia Balkan Palace, 5, Sveta Nedelya Square, Center, Sofia, Sredets, Stolichna, Sofia-grad, 1000, Bulgaria

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    Corporate ITIL 4 Foundation Training in SofiaUpskill Your Team

    • Tailored ITIL 4 curriculum aligned to your service-management goals
    • Onsite, live virtual or blended delivery for Sofia teams
    • Flexible scheduling around shift and support-desk rosters
    • Experienced, accredited trainers with ITSM field experience
    • Group progress tracking and post-training learner support
    • Volume-based pricing for departments and whole functions
    • Scalable delivery across Bulgarian and global offices

    Leading Organisations

    DXC TechnologyAtosAccentureIBMSAPCoca-Cola HBC

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the Service Value System easy to grasp and tied every concept back to my service desk work. I passed the ITIL 4 exam on my first attempt and now lead incidents with far more confidence."

    Georgi Dimitrov

    IT Service Desk Analyst

    0/0

    Practical and Well Paced

    "I joined the live online sessions after work and the pace suited me perfectly. The mock exams and guiding principles examples were the most useful parts, and I finally understand how change and problem management fit together."

    Mariya Petrova

    Technical Support Specialist

    0/0

    Beginner Friendly and Clear

    "Coming from a non-IT background, I was worried the course would be too technical. The trainers explained the four dimensions and practices clearly, and the certification helped me move into a service coordinator role."

    Ivan Kolev

    Service Coordinator

    0/0

    Consistent Practice Across Teams

    "We trained two support squads with Invensis Learning and now everyone speaks the same service-management language. Our incident handling and SLA reporting for global clients improved noticeably within a quarter."

    Elena Stoyanova

    Service Delivery Manager, IT Outsourcing Sector

    0/0

    Tailored Corporate Training That Delivered

    "The corporate delivery was flexible around our shift rosters and the content was tailored to our operating model. ITIL 4 gave our shared service centre a common framework that made onboarding new staff much faster."

    Nikolay Angelov

    Head of IT Operations, Shared Services Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, with the exam delivered by PeopleCert. It introduces modern IT service management, including the Service Value System, guiding principles and core practices, and is the recognised first step into the field.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, with the exam delivered by PeopleCert. It introduces modern IT service management, including the Service Value System, guiding principles and core practices, and is the recognised first step into the field.

    Who should take ITIL 4 Foundation training in Sofia?

    ITIL 4 Foundation suits service desk and support staff, IT analysts, project team members and managers across Sofia's outsourcing centres, fintech firms and global capability hubs. It is open to anyone who wants to understand modern service management, with no prior IT experience required.

    Is ITIL 4 Foundation worth it for IT professionals in Sofia?

    Yes. ITIL 4 is widely valued by Sofia employers that deliver services to global clients, and it helps you stand out for roles from service desk analyst to service manager, where pay rises with seniority. It is a recognised, transferable credential that supports career growth.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. Attending an accredited course is recommended because it structures your learning and prepares you for the exam, but no prior ITIL or service-management knowledge is required.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification. Check current renewal requirements on the PeopleCert portal.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The fee typically includes accredited courseware aligned to the ITIL 4 syllabus, instructor-led sessions, practice questions, mock exams and learner support. Bundles that include the PeopleCert exam voucher are also available. Request a quote to confirm what is included in your plan.

    How much does ITIL 4 Foundation training cost in Sofia?

    Training is quoted in euros and varies by format, whether you choose live online, classroom or corporate delivery, and whether the exam voucher is bundled. Pricing is available on request. Speak with a learning advisor for a tailored quote for Sofia.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert sets the exam fee separately, and many learners choose a training-plus-exam bundle that includes the voucher. Confirm whether the exam is included when you request your quote.

    Do you offer group or corporate discounts for ITIL 4 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, support teams and IT operations. Contact us for a tailored group quote for your Sofia team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice paper of 40 questions to be completed in 60 minutes. Each question has a single correct answer, and the exam tests knowledge and comprehension of the ITIL 4 framework.

    What is the passing score for the ITIL 4 exam?

    The pass mark is 65 percent, which means answering 26 of the 40 questions correctly. There is no negative marking, so it pays to attempt every question across all syllabus areas.

    How is the ITIL 4 Foundation exam delivered?

    You can sit the exam through PeopleCert online proctoring, available around the clock, or at a PeopleCert authorised test centre. Both options are available to candidates in Sofia, so you can choose what suits you best.

    What happens if I do not pass on the first attempt?

    You can re-sit the ITIL 4 Foundation exam through PeopleCert. Our trainers help you prepare with mock exams and revision so you can identify weak areas before you retake. Confirm the current re-sit policy and fee on the PeopleCert portal.

    Which syllabus is the ITIL 4 exam based on?

    The exam is based on the current ITIL 4 Foundation syllabus from AXELOS, covering the Service Value System, the four dimensions, the guiding principles, the service value chain and the core ITIL practices. Our courseware is aligned to this edition.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and metrics.

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction and assumes no prior service-management knowledge. Trainers explain concepts from first principles and use practical examples, so beginners and experienced IT staff alike can follow comfortably.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, topic-wise quizzes and full-length mock exams that mirror the real exam format. These help you build recall, manage timing and walk into the exam with confidence.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is accredited and aligned to the current ITIL 4 Foundation syllabus from AXELOS, so you study the concepts, terminology and practices exactly as the exam assesses them.

    What materials and language is the training delivered in?

    You receive accredited courseware, reference guides, practice questions and mock exams. Training for Sofia is delivered in English by experienced trainers, which also matches the language most global employers in the city use.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website by choosing your format and completing payment, after which you receive access to schedules and learning resources. New batches run regularly. See upcoming schedules or talk to a learning advisor to get started.

    What training formats are available?

    We offer live online instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training. You can choose the format that best fits your schedule and learning style.

    Is ITIL 4 Foundation training available online in Sofia?

    Yes. ITIL 4 training is available online as live virtual instructor-led sessions, so you can train from home or office in Sofia while still getting trainer interaction, Q and A and structured learning.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.