Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge?Your Fast Route from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge, also known as the ITIL 5 Bridge, is a one-day transition qualification that updates ITIL 4 Foundation holders to ITIL 5, the latest edition of the AXELOS IT service management framework. Rather than repeating what you already know, it focuses only on what is new and changed, so you earn the current ITIL Foundation credential quickly and efficiently. Designed for practising service management professionals, ITIL 5 Foundation Bridge certification training in Sofia helps you move with the framework your employer relies on. ITIL 5 reflects digital and AI-enabled service delivery, the product and service lifecycle, and an enhanced approach to value creation across the stakeholder ecosystem. Sofia's business services and outsourcing centres run service desks, incident management and managed services to global standards, and ITIL fluency is a common requirement. Awarded by PeopleCert, the credential is recognised worldwide, so your skills travel across sectors and borders. Update your ITIL knowledge with Invensis Learning and stay current with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sofia, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge?Your Fast Route from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sofia, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in SofiaDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Bridge Is Worth ItWhat You Gain by Upgrading to ITIL 5

    ITIL V5 Foundation Exam Format in SofiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Sofia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Takes Your Career in SofiaIs the Bridge Worth It?

    ITIL is one of the most requested service management frameworks across Sofia's IT and business services employers, from outsourcing providers and shared services centres to fintech and product companies. As the market moves to ITIL 5, professionals who hold the current credential stand out for service desk, delivery and ITSM roles. Demand runs from team leader to head of service management, and here is what Sofia's market is telling us right now.

    Market Forces Making ITIL 5 Skills Valuable in Sofia

    ITIL 5 is fast becoming the standard across Sofia's service teams. Update your ITIL 4 credential, prove you are current, and lead service delivery with confidence. Start your bridge today.

    Your Sofia Career Transformation

    From ITIL 4 Today to ITIL 5 Tomorrow

    What the Bridge Changes for You in Sofia

    Sofia's service management market is moving to ITIL 5 as the current edition, and employers increasingly separate professionals who hold the latest credential from those who do not. Here is the gap the bridge closes.

    Sources: Glassdoor, PayScale, SalaryExpert/ERI (Bulgaria) 2026; AIBEST 2026.

    How to Get ITIL V5 Foundation Bridge Certified in SofiaStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Sofia is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Bulgaria is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from the ITIL 5 BridgeBuilt Around the Latest ITIL Syllabus

    The ITIL 5 Foundation Bridge focuses on what is new and changed since ITIL 4. By the end of this one-day programme you can apply ITIL 5's updated concepts, language and value approach in your service management role.

    Spot What Has Changed Since ITIL 4

    Identify the key enhancements, new concepts and structural updates ITIL 5 introduces, and understand why they matter for practising service management professionals.

    Manage Digital and AI-Enabled Services

    Apply ITIL 5's view of digital product and service management for modern, AI-enabled and cloud-based environments, and handle growing service complexity across the lifecycle.

    Use the Product and Service Lifecycle

    Work with the ITIL 5 product and service lifecycle as a core organising structure, from discovery and design through to operation, delivery and support.

    Speak the Updated ITIL 5 Language

    Use the new and refined ITIL 5 terminology to communicate clearly and consistently with teams, partners, suppliers and business stakeholders.

    Drive Value Across the Ecosystem

    Apply ITIL 5's enhanced value creation approach, linking strategy to delivery and measurable outcomes across the full stakeholder ecosystem.

    Apply ITIL 5 in Your Daily Work

    Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge to improve collaboration, service performance and results in your organisation.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Sofia?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 550

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in SofiaAccredited, Expert-Led ITIL Training

    Invensis Learning delivers focused ITIL 5 Foundation Bridge training for professionals and teams across Sofia who want to update their ITIL knowledge to the latest edition. Our programmes combine experienced, accredited trainers, structured AXELOS-based courseware and flexible delivery that fits working schedules. Whether you are an individual updating your credential or an organisation moving a whole service team to ITIL 5, you get a professional learning experience built around practical understanding, real-world application and clear exam preparation.

    • Accredited training partner delivering ITIL to AXELOS and PeopleCert standards
    • Experienced trainers with real-world IT service management expertise
    • Focused one-day bridge format that respects busy delivery schedules
    • Live online and classroom options for learners across Sofia and Bulgaria
    • Structured courseware, practice questions and exam preparation support
    • Dedicated learner support before, during and after the training
    • Customised group training for corporate and team programmes
    • ISO 9001 and ISO 27001 certified training operations you can trust

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    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in SofiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Sofia

    Grand Hotel Sofia, 1, Gen. Yosif V. Gurko, Center, Sofia, Sredets, Stolichna, Sofia-city, 1000, Bulgaria

    ITIL V5 Foundation Bridge Training Location in Sofia

    Sofia Balkan Palace, 5, Sveta Nedelya Square, Center, Sofia, Sredets, Stolichna, Sofia-grad, 1000, Bulgaria

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    Corporate ITIL 5 Training for SofiaUpskill Your Service Team

    • Move your entire ITSM team from ITIL 4 to ITIL 5 in one day per person
    • Onsite, live virtual or hybrid delivery around your operations schedule
    • Accredited trainers with real IT service management experience
    • Role-based examples drawn from service desk and delivery work
    • Standardised ITIL 5 language and practices across teams and sites
    • Dedicated coordination and reporting for corporate programmes
    • Scalable delivery for teams across Sofia and wider Bulgaria

    Service Organisations We Support

    IBM BulgariaSAP Labs BulgariaHPEExperianDXC TechnologyCoca-Cola HBC

    What Our Learners Say

    Updated My Credential in a Single Day

    "I already held ITIL 4 Foundation, so the bridge was perfect. The trainer focused only on what changed in ITIL 5, and the digital and AI-enabled service content was genuinely useful for my work in Sofia."

    Georgi Dimitrov

    IT Service Desk Team Lead

    0/0

    Exactly the Refresh I Needed

    "The course made the ITIL 5 lifecycle and value creation updates easy to grasp. The practice questions matched the exam style, and I passed the bridge comfortably."

    Mariya Petrova

    Service Delivery Manager

    0/0

    Practical and Well Paced

    "Clear explanations of the new ITIL 5 terminology and how it differs from ITIL 4. I came away able to use the updated language with my team straight away."

    Nikolay Stoyanov

    ITSM Process Analyst

    0/0

    Smooth Transition for Our Team

    "We moved our service desk team to ITIL 5 with minimal disruption. The one-day format fit our shift patterns, and everyone left with the current credential and a shared vocabulary."

    Elena Koleva

    IT Operations Lead, Global Business Services

    0/0

    A Standardised Approach Across Sites

    "Invensis Learning delivered consistent ITIL 5 bridge training across our Sofia and regional teams. The accredited trainers and tailored scheduling made it easy to upskill at scale."

    Dimitar Angelov

    Head of Service Management, Fintech Sector

    0/0



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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a one-day transition qualification that updates ITIL 4 Foundation holders to ITIL 5, the latest edition of the AXELOS service management framework. Passing the bridge exam grants the ITIL 5 Foundation credential, awarded by PeopleCert.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a one-day transition qualification that updates ITIL 4 Foundation holders to ITIL 5, the latest edition of the AXELOS service management framework. Passing the bridge exam grants the ITIL 5 Foundation credential, awarded by PeopleCert.

    Who should take the ITIL Foundation Bridge in Sofia?

    It is designed for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. It suits service desk leads, delivery managers, ITSM analysts and consultants across Sofia's IT and business services sector.

    Is the ITIL 5 Foundation Bridge worth it?

    Yes. ITIL 5 is becoming the current standard across Sofia's outsourcing, shared services and fintech employers. Holding the latest, globally recognised ITIL Foundation credential helps you stand out for service desk, delivery and ITSM roles and progress to higher ITIL 5 qualifications.

    Do I need ITIL 4 Foundation before the bridge?

    Yes. ITIL 4 Foundation, or an equivalent recognised credential, is required. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course instead of the bridge.

    Is the ITIL 5 credential recognised in Bulgaria?

    Yes. ITIL is awarded by PeopleCert and recognised by employers worldwide, including the many global business services and outsourcing centres in Sofia that run ITIL-based service management.

    How long is the ITIL 5 Foundation credential valid?

    The credential is valid for three years. You renew it by earning 60 CPD points within the three-year cycle, or by passing a higher ITIL 5 qualification.

    Pricing

    How much does ITIL 5 bridge training cost in Sofia?

    Training and exam pricing depends on the format you choose and whether the PeopleCert exam is bundled. Invensis Learning provides current pricing in euros on request. Request a quote for individual or group rates.

    What is included in the course fee?

    The fee typically covers accredited AXELOS-based courseware, instructor-led sessions, practice questions and exam preparation support. Confirm whether the PeopleCert bridge exam voucher is included when you enrol. Talk to a learning advisor for details.

    Is the exam fee included in the training price?

    It depends on the package. The PeopleCert bridge exam may be bundled or purchased separately. We will confirm exactly what is included for your chosen option. Ask about exam-inclusive packages.

    Do you offer corporate or group discounts?

    Yes. We offer group rates for teams transitioning from ITIL 4 to ITIL 5, with customised scheduling for your service function. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer flexible options on selected plans. Speak with a learning advisor to choose what suits you.

    Is the training fee quoted in euros?

    Yes. Since Bulgaria adopted the euro in 2026, training in Sofia is quoted in euros. The PeopleCert exam is billed under PeopleCert's regional pricing.

    Exam

    What is the format of the ITIL 5 Foundation Bridge exam?

    The bridge exam is closed book with multiple-choice questions. It is delivered online with PeopleCert OnVUE proctoring or at an authorised test centre, and focuses only on what is new and changed in ITIL 5.

    How many questions are on the bridge exam and how long is it?

    The exam has 20 multiple-choice questions and a duration of 30 minutes. It is a focused assessment of the ITIL 5 updates rather than the full Foundation syllabus.

    What is the passing score for the ITIL 5 bridge exam?

    You need around 65 percent to pass, which is 13 of the 20 questions correct. The course includes practice questions to help you prepare for the format.

    How do I sit the ITIL 5 bridge exam in Sofia?

    You can take the exam online from home or office with PeopleCert OnVUE proctoring, available 24/7, or at an authorised test centre. We help you schedule it after your training.

    What does the bridge exam cover?

    It covers the five ITIL 5 bridge topic areas: key enhancements in ITIL 5, digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice.

    What happens if I do not pass the first time?

    You can resit the bridge exam through PeopleCert, and re-sit fees may apply. Our trainers and practice resources are designed to help you prepare thoroughly and pass with confidence.

    Course Content

    What will I learn in the ITIL 5 Foundation Bridge?

    You learn what is new and changed in ITIL 5 since ITIL 4, including the product and service lifecycle, digital and AI-enabled service management, updated terminology and the enhanced value creation approach. The focus is on applying these updates at work.

    Does the bridge repeat ITIL 4 Foundation content?

    No. The bridge assumes your existing ITIL 4 Foundation knowledge and covers only the new and updated ITIL 5 concepts, which is why it can be completed in a single day.

    How long is the training?

    The ITIL 5 Foundation Bridge is delivered as a focused one-day programme, available in live online and classroom formats to suit working professionals in Sofia.

    Are practice questions and materials provided?

    Yes. You receive accredited AXELOS-based courseware, sample questions and exam-style practice to prepare for the bridge exam and reinforce the ITIL 5 updates.

    Is the courseware aligned with the latest ITIL syllabus?

    Yes. The courseware follows the official ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS.

    Will I receive a certificate after the training?

    On passing the bridge exam you earn the ITIL 5 Foundation credential and digital badge from PeopleCert. You also receive a course completion record for the training itself.

    Enrollment

    How do I enrol in the ITIL 5 bridge course in Sofia?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive your schedule, courseware and learning resources. Talk to an advisor if you need help choosing.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can pick the format that fits your schedule in Sofia.

    When can I start the ITIL 5 bridge training?

    New batches run regularly in live online and classroom formats. See upcoming schedules or speak with a learning advisor to find a date that works for you.

    What do I need before enrolling?

    You should hold ITIL 4 Foundation, or an equivalent recognised credential, before taking the bridge. Anyone can attend the training, but ITIL 4 Foundation is required to qualify for the bridge exam.

    Can I reschedule my enrolment?

    Yes. Flexible options let you reschedule to another batch on selected plans. Contact our support team to arrange this.

    Do you offer training for teams in Sofia?

    Yes. We deliver onsite and live online group training for organisations moving their service teams to ITIL 5. Ask about corporate group pricing for your team.