Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Starting Point in Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5 Foundation) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the practices that help organisations create, deliver and continually improve value in the modern digital era. The credential has no formal prerequisites, so it suits IT and business professionals at any career stage, from service desk analysts to delivery managers. In Sofia, where more than 250 outsourcing and shared services centres run IT operations for clients across Europe, a recognised service management framework helps you speak the language employers expect and apply it from day one. This training prepares you for the PeopleCert ITIL 5 exam through accredited, instructor-led learning, with practice questions and trainer support. Start your ITIL 5 journey with Invensis Learning and turn proven best practice into career momentum.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sofia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Starting Point in Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sofia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in SofiaDo You Qualify for the ITIL V5 Foundation Exam?

    The Real Payoff of ITIL 5 Foundation CertificationSkills, Recognition and Career Growth

    ITIL V5 Foundation Exam Format in SofiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Sofia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Skills Take You in SofiaRoles, Demand and Earning Power

    ITIL is the dominant service management framework across Sofia's technology economy, valued by the outsourcing centres, shared services operations, fintech firms and product companies that run IT services for clients across Europe. As Bulgaria's adoption of the euro deepens EU integration and demand shifts to cloud and managed services, employers increasingly look for staff who understand structured service management. Roles range from service desk analyst to service delivery and operations manager, and here is what the Sofia market is telling us right now.

    Why ITIL Service Management Skills Are in Demand in Sofia

    ITIL 5 Foundation is more than a certificate. It is proof you can bring order and value to digital services. Join professionals in Sofia who turn best practice into better careers. Start your journey today.

    Your Sofia Career Transformation

    Your Service Management Career, Before and After

    What ITIL 5 Foundation Changes in Sofia

    Sofia's IT services market is expanding with cloud adoption, EU integration and steady outsourcing growth, and employers increasingly separate professionals who hold a recognised framework from those who do not. Here is which side of that line you want to be on.

    Sources: SalaryExpert, Glassdoor, PayScale (Sofia and Bulgaria) 2026.

    How to Get ITIL V5 Founfdation Certified in Sofia Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Sofia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Capabilities You Will BuildConcepts You Can Apply from Day One

    This programme helps you build practical service management knowledge and exam readiness. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how digital services create value across their lifecycle.

    Digital Service Management Foundations

    Skills covered in ITIL 5 Foundation start here: understand what sets digital products and services apart, how value is created across the lifecycle, and why continual improvement sits at the heart of modern service management.

    Value Co-Creation in Practice

    Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability, so you can connect everyday service work to the results customers actually want.

    The Four Dimensions of Service Management

    Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no part of a service is left to chance.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that keeps value flowing from demand to outcome.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better decisions in real digital environments.

    The Product and Service Lifecycle

    Trace services from discovery and design through build, operation, delivery and support, and see how the stages work together to create and sustain value end to end.

    Who Should TakeITIL V5 Foundation Certification Training in Sofia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in SofiaAccredited, Expert-Led ITIL

    As a trusted ITIL Version 5 Foundation training company in Sofia, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations who want to build service management capability and prepare for the PeopleCert exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Sofia, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Experienced, accredited trainers with real IT service management expertise
    • Flexible formats: live online, classroom and corporate group training
    • Courseware aligned to the official PeopleCert and AXELOS ITIL 5 syllabus
    • Practice questions and mock tests to build ITIL 5 exam readiness
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams in Sofia and worldwide

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in SofiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Sofia

    Grand Hotel Sofia, 1, Gen. Yosif V. Gurko, Center, Sofia, Sredets, Stolichna, Sofia-city, 1000, Bulgaria

    ITIL Version 5 Foundation Training Location in Sofia

    Sofia Balkan Palace, 5, Sveta Nedelya Square, Center, Sofia, Sredets, Stolichna, Sofia-grad, 1000, Bulgaria

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    Corporate ITIL Training in SofiaUpskill Your Whole Team

    • Upskill whole service desk and operations teams on one framework
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with IT service management experience
    • Role-based examples drawn from outsourcing and SSC environments
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Sofia and global locations

    Trusted by Leading Sofia Employers

    HPIBMDXC TechnologySAPBoschExperian

    What Our Learners Say

    Passed First Time and Using It at Work

    "The training made the ITIL Value System and guiding principles genuinely clear, and the mock questions matched the exam style closely. I passed on my first attempt and now apply the lifecycle thinking in my service desk role every day."

    Georgi Dimitrov

    Service Desk Team Lead

    0/0

    A Clear Step into Service Management

    "As someone moving from general IT support into service management, the course gave me the structure and vocabulary I was missing. The trainer used real examples from outsourcing environments, which made the concepts easy to follow."

    Mariya Petrova

    IT Support Analyst

    0/0

    Practical and Well Structured

    "Well-paced sessions and practical explanations of the four dimensions and continual improvement. The practice tests helped me find my weak areas before the exam. I feel far more confident discussing service quality with my team."

    Stoyan Ivanov

    Aspiring IT Service Manager

    0/0

    Standardised Practice Across Our Centre

    "We enrolled two delivery teams to standardise how they handle incidents and changes across our client accounts. The shared ITIL language has already improved consistency, and the corporate scheduling fit our shift patterns well."

    Elena Koleva

    Learning and Development Manager, Shared Services

    0/0

    Stronger Service Governance Across the Team

    "The team delivered ITIL 5 Foundation training for our operations group with clear, role-relevant examples. Our service governance conversations are sharper now, and the certification gave the team a recognised baseline to build on."

    Nikolay Georgiev

    IT Operations Director, Fintech

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is valued across Sofia's outsourcing, shared services, fintech and product sectors, where structured service management is in constant demand. It gives you a recognised framework that supports roles from service desk analyst to service and delivery manager, and it travels across sectors and EU markets.

    General

    Is the ITIL 5 Foundation certification worth it in Sofia?

    Yes. ITIL 5 Foundation is valued across Sofia's outsourcing, shared services, fintech and product sectors, where structured service management is in constant demand. It gives you a recognised framework that supports roles from service desk analyst to service and delivery manager, and it travels across sectors and EU markets.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the guiding principles. It is open to IT and business professionals at any stage, with no formal prerequisites.

    Why choose Invensis Learning for ITIL 5 training in Sofia?

    Invensis Learning is an accredited training partner offering courseware aligned to the official PeopleCert and AXELOS syllabus, experienced trainers, flexible delivery and exam-focused support. We help you move from learning to certification with practice questions, mock tests and dedicated learner support.

    Do I need prior ITIL or IT experience to start?

    No. ITIL 5 Foundation has no formal prerequisites and is designed to be accessible. It is suitable whether you are new to IT service management or already working in a support or delivery role and want a recognised qualification.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you renew by earning 60 CPD (Continuing Professional Development) points within each three-year cycle, as specified by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Sofia?

    Training fees in Sofia are quoted in euros, Bulgaria's currency since 2026, and vary by format and schedule, so the price is available on request. The fee covers training and resources, while the PeopleCert exam fee is billed separately. Request a quote for current pricing.

    What is included in the course fee?

    The training fee typically includes accredited courseware, practice questions, mock tests, trainer-led sessions and learner support, along with a course completion record. Exam vouchers can be bundled on request. Talk to a learning advisor to confirm what your chosen plan includes.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is usually billed separately and can vary by region and delivery channel. We can arrange an exam voucher with your training package on request, so you have a clear, single cost. Ask us for a combined quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations and delivery teams in Sofia. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 exam the first time?

    You can resit the exam, and our training is built to prepare you thoroughly the first time. Mock tests, practice questions and trainer guidance help you find and close gaps before exam day. Confirm the current resit fee and policy with PeopleCert.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with multiple-choice, single-answer questions, based on the ITIL 5 Foundation syllabus from PeopleCert and AXELOS. It can be taken online with PeopleCert OnVUE proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes. There are no formal prerequisites to sit it.

    What is the passing score for the ITIL 5 exam?

    The passing score is 65 per cent, which means answering 26 of the 40 questions correctly. Focus on broad understanding across all syllabus areas rather than any single topic.

    How do I schedule and book the exam?

    You book the exam through PeopleCert, choosing OnVUE online proctoring, available around the clock, or an authorised test centre. Our team can guide you through scheduling once you are ready.

    Course Content

    What topics are covered in the training?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream management.

    Can a beginner take this course?

    Yes. The course is beginner friendly and has no formal prerequisites. Trainers explain each concept with practical examples, and practice activities help you apply the framework as you learn.

    What learning resources and materials are provided?

    You receive courseware aligned to the official ITIL 5 syllabus, practice questions, mock tests and revision aids. These resources help you reinforce understanding and build exam readiness.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so you study against the edition the exam is based on.

    Will I receive a certificate of completion after the training?

    Yes. After meeting the course requirements you receive a course completion record. Passing the PeopleCert exam then earns you the ITIL 5 Foundation certification and digital badge.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join an upcoming batch, with regular schedules for Sofia learners. Choose your format, complete payment, and you receive access to schedules and resources. Talk to a learning advisor to find the next start date.

    What training formats are available?

    We offer live online instructor-led training, classroom sessions and customised corporate group training. This lets you choose the format that fits your schedule and learning style in Sofia.

    Are there weekend or weekday batches?

    Yes. We run both weekday and weekend batches for ITIL 5 Foundation training so working professionals can attend without disrupting their schedule. Ask about upcoming batches to find the timing that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch where seats allow. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy. Reach out to our team for the details that apply to your enrolment, and we will guide you through the options.