Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Start in IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert, and it introduces the globally recognised framework for IT service management. ITIL 4 Foundation certification training in Quebec City gives IT and business professionals a clear, end-to-end view of how modern, tech-enabled services are created, delivered and continually improved. Built around the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles and the 34 management practices, the course suits service desk staff, support analysts, project team members and managers across Quebec City's insurance, financial services and public-sector employers. With no formal prerequisites and a 60-minute, 40-question exam, this is an accessible first step that travels across sectors. Earn a credential employers value and start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Quebec City, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Start in IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Quebec City, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in Quebec CityDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from Getting ITIL CertifiedValue for Professionals and Organisations

    ITIL 4 Foundation Exam Format in Quebec CityWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Quebec City

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Takes You in Quebec CityRoles, Sectors and Pay

    ITIL 4 Foundation has become a trusted marker of service management capability across Quebec City, valued by insurers, financial services firms, IT consultancies and public-sector employers that run large, always-on digital services. As the region internalises IT expertise and modernises services, certified professionals are increasingly sought after, from service desk analyst through to IT manager. Here is what the local market is telling us right now.

    What Is Driving ITIL Demand in Quebec City

    ITIL 4 Foundation is more than a certificate. It is a career step for service professionals in Quebec City. Join those who connect IT delivery to business value and modern service management. Start your journey today.

    Your Quebec City Career Transformation

    From Where You Are to Where You Could Be

    Your ITIL 4 Foundation Transformation

    Quebec City's IT service market is growing with insurance, finance and public-sector digitalisation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, ZipRecruiter (Quebec and Canada) 2026.

    How to Get ITIL 4 Founfdation Certified in Quebec CityStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Quebec City is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 4 Skills You Will Walk Away WithBuilt on the Service Value System

    ITIL 4 Foundation training gives you a working command of modern IT service management. By the end, you can describe the service value system, apply the guiding principles and explain the key ITIL 4 practices used every day in service teams.

    Service Management Fundamentals

    Explain what services and value are, how utility and warranty combine, and how providers and consumers co-create value through well-run services.

    The ITIL 4 Service Value System

    Describe how the guiding principles, governance, service value chain, practices and continual improvement work together to create value.

    The Four Dimensions of Service

    Apply the four dimensions, organisations and people, information and technology, partners and suppliers, and value streams and processes, to balanced service delivery.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, and keep it simple and practical to adopt and adapt ITIL in real settings.

    Key ITIL 4 Management Practices

    Understand core practices including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Apply the continual improvement model and use SLAs, KPIs and key metrics to measure and improve service performance over time.

    Who Should TakeITIL 4 Foundation Certification Training in Quebec City?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 1990

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 1990

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis LearningFor ITIL 4 Foundation Certification Training in Quebec City?

    Invensis Learning is a trusted ITIL 4 Foundation training company delivering structured training for professionals and organisations across Quebec City looking to build IT service management capability and pass the exam with confidence. Our programmes combine certified trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner aligned with AXELOS and PeopleCert
    • Experienced, certified trainers with real IT service management practice
    • Flexible formats: online (live virtual), classroom and corporate group training
    • Structured courseware mapped to the current ITIL 4 Foundation syllabus
    • Exam preparation with practice questions and full-length mock tests
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and organisations across many industries

    50+

    Training Courses

    121K+

    Hours of Expert Training Delivered

    50,000+

    Professionals Trained

    100+ Countries

    Global Recognition

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in Quebec CityInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Quebec City

    Fairmont Le Chateau Frontenac 1 Rue des Carrières, QC G1R 4P5 Canada

    ITIL 4 Foundation Training Location in Quebec City

    Le capitole Hotel 972 Rue Saint-Jean Québec, QC G1R 1R5 Canada

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    Corporate ITIL 4 Foundation TrainingFor Quebec City Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Delivery through onsite, live virtual or hybrid formats
    • Certified trainers with IT service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Quebec and global locations

    Leading Organisations

    CGIDesjardinsIA Financial GroupBenevaCofomoCoveo

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The ITIL 4 Foundation course made the service value system and the guiding principles genuinely click for me. The mock exams mirrored the real test, and I passed first time. I now use the practices on the service desk every day."

    Marc Tremblay

    Service Desk Analyst

    0/0

    A Clear Entry into Service Management

    "As someone moving into IT support, I had no prior framework knowledge. The trainer explained the four dimensions and key practices clearly, with real examples. The certification helped me land an ITSM analyst interview within weeks."

    Sophie Gagnon

    IT Support Specialist

    0/0

    Practical and Well Structured

    "Well-structured sessions and very practical. The continual improvement model and SLA content were the most useful parts for my project work. The practice questions made the exam far less daunting."

    Julien Roy

    Project Team Member

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    Consistent Practices Across the Team

    "We trained our support team to give everyone a shared ITIL 4 language. Incident and change handling is more consistent now, and handovers are smoother. The corporate delivery fitted around our shift patterns."

    Geneviève Bouchard

    IT Service Manager, Insurance Sector

    0/0

    A Strong Fit for Our Modernisation Goals

    "Invensis Learning delivered tailored group training as part of our service modernisation. The trainer aligned examples to our public-sector context, and the team came away with a common framework. Coordination and support were excellent."

    Patrick Lavoie

    Learning and Development Lead, Public Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT service management through the ITIL 4 service value system and is open to IT and business professionals at any career stage.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT service management through the ITIL 4 service value system and is open to IT and business professionals at any career stage.

    Is ITIL 4 Foundation worth it for professionals in Quebec City?

    Yes. ITIL 4 Foundation is a globally recognised credential valued by Quebec City's insurers, financial services firms, IT consultancies and public-sector employers. It supports roles from service desk analyst to IT manager, where pay rises with seniority.

    Who should take ITIL 4 Foundation?

    It suits service desk staff, support analysts, project team members, developers and managers who want a recognised grounding in IT service management. There are no formal prerequisites, so career starters and changers can take it too.

    What does ITIL stand for?

    ITIL stands for the IT Infrastructure Library, a framework of best practice for IT service management. ITIL 4 is its current edition, published from 2019 onwards by AXELOS and now owned and examined by PeopleCert.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification.

    Pricing

    How much does ITIL 4 Foundation training cost in Quebec City?

    ITIL 4 Foundation training fees vary by format and provider, and the PeopleCert exam fee is billed separately. For current pricing in Canadian dollars, request a quote from a learning advisor.

    What is included in the course fee?

    The fee typically includes syllabus-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. Exam vouchers can be bundled on request. Talk to an advisor for a tailored quote.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is usually billed separately and varies by region and purchasing channel. Ask about training-and-exam bundles when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and support teams. Contact us for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert. It tests knowledge and comprehension of ITIL 4 concepts.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is closed book, so no reference materials are allowed during the exam.

    What is the passing score for ITIL 4 Foundation?

    You need 65 percent to pass, which is 26 out of 40 questions correct. Our practice questions and mock exams help you build readiness across all syllabus areas.

    How and where do I take the exam?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. Both options are available to candidates in Quebec City.

    What if I do not pass the first time?

    You can resit the exam. Re-sit fees and policies are set by PeopleCert. Our training includes practice questions and full-length mock exams to support a first-time pass.

    Course Content

    What topics does the ITIL 4 Foundation course cover?

    The course covers service management concepts, the service value system, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, SLAs and key metrics.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed as an entry point, with no prior ITIL or IT service management knowledge required. Trainers explain concepts from the ground up.

    What learning materials are provided?

    You receive syllabus-aligned courseware, practice questions, mock exams, quizzes and reference materials mapped to the ITIL 4 Foundation syllabus.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware follows the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert, covering the service value system and the 34 management practices.

    Will I get a certificate after the training?

    Yes. You receive a course completion certificate after meeting the course requirements. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join an upcoming batch. Choose live online, classroom or corporate group training, complete payment, and you receive courseware and schedule access. Talk to an advisor for the next Quebec City dates.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule.

    What are the eligibility requirements to enrol?

    There are no eligibility requirements. ITIL 4 Foundation is open to everyone, so you can enrol regardless of background or experience.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.