Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Bridge and Why Upgrade Now?Your Fast Track from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge (ITIL 5 Bridge) is the fast, accredited route for ITIL 4 Foundation holders to update their knowledge and credential to ITIL 5. This ITIL (Version 5) Foundation Bridge certification training in Quebec City focuses only on what is new and changed in ITIL 5, so you upgrade in a single day rather than repeating Foundation content you already know. Governed by AXELOS and examined by PeopleCert, the Bridge covers the ITIL Value System, the product and service lifecycle, digital and AI-enabled service management, and the enhanced approach to value creation. Pass the 20-question exam and you hold the full ITIL 5 Foundation credential, equivalent to taking the complete ITIL 5 Foundation exam. For service management professionals in Quebec City's insurance, financial services, gaming and IT consulting sectors, keeping your ITIL credential current signals that you can lead modern, digital service delivery. Start your transition to ITIL 5 with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Quebec City, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Bridge and Why Upgrade Now?Your Fast Track from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Quebec City, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in Quebec CityDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain by Bridging to ITIL 5Benefits for Professionals and Teams

    ITIL V5 Foundation Exam Format in Quebec CityWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Quebec City

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in Quebec CityWhy Bridge to ITIL 5?

    ITIL is the common language of service management across Quebec City, where a deep insurance and financial-services base, a growing AI and SaaS sector and a busy IT consulting market all run complex digital operations. As ITIL 5 arrives, employers want service professionals whose credentials are current. Demand spans service desk, service delivery and service management roles, and here is what the local market is telling us right now.

    What Is Driving ITIL 5 Demand in Quebec City

    ITIL 5 is more than a refreshed credential. It is how Quebec City's service teams keep pace with digital and AI-enabled delivery. Update your ITIL knowledge and lead the change. Start your bridge today.

    Your Quebec City Career Transformation

    Your ITIL Career Before and After the Bridge

    See the Upgrade in Real Terms

    Quebec City's service management market is moving to ITIL 5 as insurers, financial groups and IT consultancies modernise digital delivery. Here is the gap the Bridge closes, and which side of it you want to be on.

    Sources: ZipRecruiter, Glassdoor, Indeed, Salary.com (Quebec) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in Quebec CityStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Quebec City is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Canada is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in the ITIL 5 BridgeApply the Latest ITIL Guidance at Work

    Skills covered in the ITIL 5 Bridge centre on what is new and changed in ITIL 5, so ITIL 4 Foundation holders can apply the latest guidance at work and prepare for the exam. By the end, you can confidently use ITIL 5 language, lifecycle and value concepts.

    Spot What Changed from ITIL 4 to ITIL 5

    Understand the key enhancements in ITIL 5, which concepts are new versus refined, the structural updates, and the updated terminology so you can communicate confidently in an ITIL 5 environment.

    Manage Digital and AI-Enabled Services

    Apply ITIL 5's digital product and service management to modern, AI-enabled and platform-based environments, and understand how growing complexity shapes service delivery across the lifecycle.

    Work Across the Product and Service Lifecycle

    Use the product and service lifecycle, from discovery and design through to operation, delivery and support, as the core structure for managing digital products and services.

    Use Updated ITIL 5 Language with Confidence

    Apply the updated terminology and core concepts of ITIL 5 so you can communicate clearly and consistently with teams, partners, suppliers and business stakeholders.

    Drive Value Across the Stakeholder Ecosystem

    Apply ITIL 5's enhanced value creation approach, linking strategy, delivery and measurable outcomes across the full ecosystem of consumers, sponsors, partners and society.

    Apply ITIL 5 in Your Daily Practice

    Integrate ITIL 5 enhancements into your existing ways of working to improve collaboration, performance and results, building on the ITIL 4 knowledge you already hold.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Quebec City?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CAD 820

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CAD 820

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Train with Invensis Learning in Quebec CityAccredited Prep, Trusted Trainers

    As a trusted ITIL (Version 5) Foundation Bridge training company in Quebec City, Invensis Learning delivers structured ITIL 5 Bridge training for ITIL 4 Foundation holders and service teams who want to keep their credential current with the least disruption. Our programmes combine experienced, AXELOS-based trainers, courseware aligned to the PeopleCert ITIL 5 syllabus, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and a clear path to the ITIL 5 Foundation credential.

    • AXELOS-based ITIL courseware aligned to the PeopleCert ITIL 5 syllabus
    • Experienced ITSM trainers with real service management practice
    • Live online and classroom formats that fit working professionals
    • Focused one-day bridge designed around the ITIL 5 exam
    • Dedicated learner support before, during and after training
    • Customised corporate delivery for service teams in Quebec City
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across multiple industries

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in Quebec CityInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Quebec City

    Fairmont Le Chateau Frontenac 1 Rue des Carrières, QC G1R 4P5 Canada

    ITIL V5 Foundation Bridge Training Location in Quebec City

    Le capitole Hotel 972 Rue Saint-Jean Québec, QC G1R 1R5 Canada

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    Corporate ITIL 5 Bridge for Quebec City TeamsUpskill Your Team

    • Transition your entire service team from ITIL 4 to ITIL 5
    • Customised schedules built around your team's availability
    • Onsite, live virtual or hybrid delivery for Quebec City teams
    • AXELOS-based trainers with real ITSM and industry experience
    • Role-based examples for insurance, finance and IT consulting
    • Dedicated coordination and reporting for group programmes
    • Scalable delivery for local and multi-site teams

    Leading Quebec City Employers

    IA Financial GroupBenevaDesjardinsCGICoveoLevio

    What Our Learners Say

    Updated My Credential in a Single Day

    "I already held ITIL 4 Foundation, so the Bridge was exactly what I needed. In one day I understood the ITIL Value System changes and the product and service lifecycle, and I passed the exam the same week. The trainer kept it focused on what actually changed."

    Genevieve Tremblay

    Service Delivery Lead

    0/0

    Relevant to Modern Service Delivery

    "The digital and AI-enabled service management content was the most useful part for me. It mapped straight onto the automation work we are doing, and the updated terminology helped me talk to suppliers with confidence. Practical and well paced."

    Mathieu Belanger

    ITSM Analyst

    0/0

    Kept My Credential Current

    "As an ITIL trainer myself, I needed the current credential to stay credible with clients. The Bridge covered the value creation and lifecycle updates clearly, and the practice questions matched the exam style well. Worth the time."

    Sophie Gagnon

    IT Consultant

    0/0

    Smooth Team Transition to ITIL 5

    "We moved our whole service desk from ITIL 4 to ITIL 5 with Invensis Learning. The one-day format meant minimal disruption, and the team now shares the same updated language. Coordination and scheduling were handled smoothly for our group."

    Julie Lavoie

    Learning and Development Lead, Insurance Sector

    0/0

    Tailored and Directly Applicable

    "Bridging our IT consulting team to ITIL 5 was straightforward. The trainer tailored examples to multi-supplier cloud work, and the value stream content was directly relevant. Our people came away ready to apply the updates on client engagements."

    Marc-Andre Roy

    IT Service Director, Consulting Sector

    0/0

    Efficient and Focused

    "Clear, efficient and no wasted time on material I already knew from ITIL 4. The session went straight to the new concepts, and the support around booking the PeopleCert exam was helpful. I would recommend it to anyone holding ITIL 4 Foundation."

    Charles Fortin

    Problem Manager

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Bridge is AXELOS's transition qualification that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5. It focuses only on what is new and changed, and passing the exam grants the full ITIL 5 Foundation credential.

    General

    What is the ITIL (Version 5) Foundation Bridge?

    The ITIL 5 Bridge is AXELOS's transition qualification that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5. It focuses only on what is new and changed, and passing the exam grants the full ITIL 5 Foundation credential.

    Who should take the ITIL 5 Bridge?

    It is designed for ITIL 4 Foundation certified professionals who want the current credential, including service desk and service delivery leads, service managers, consultants and trainers. It suits anyone updating their service management knowledge to ITIL 5.

    Is the ITIL 5 Bridge worth it for professionals in Quebec City?

    Yes. Quebec City's insurance, financial services, AI and IT consulting employers value current ITIL credentials, and service management roles range from around C$48,000 to C$125,000 and beyond. A current credential helps you stand out in a bilingual, in-demand market.

    Do I need ITIL 4 Foundation before taking the Bridge?

    Yes. ITIL 4 Foundation certification is the prerequisite for the Bridge, because it assumes you already hold that knowledge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course and exam instead.

    How long is the ITIL 5 Foundation credential valid?

    The credential is valid for three years. You renew it by earning 60 CPD points within the three-year cycle or by passing a higher ITIL 5 qualification. Confirm current renewal requirements with PeopleCert.

    Pricing

    How much does ITIL 5 Bridge training cost in Quebec City?

    Pricing varies by format and whether the exam is bundled, so the training fee is available on request. The PeopleCert exam is billed separately under regional pricing. Request a quote and a learning advisor will share the current options for your chosen format.

    What is included in the course fee?

    The training fee typically includes AXELOS-based courseware aligned to the PeopleCert ITIL 5 syllabus, trainer-led sessions, practice questions, exam guidance and learner support. Ask us about exam-inclusive packages when you request a quote.

    Is the PeopleCert exam fee included in the price?

    It depends on the package. The Bridge is often sold as a combined training and exam bundle, but pricing varies by provider and region. Confirm the current exam fee with PeopleCert, and ask us which of our packages include the exam.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, PMOs and delivery teams in Quebec City. Contact us for a tailored group quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book with 20 multiple-choice questions. It is delivered online proctored through PeopleCert or at an authorised test centre. It tests only the new and changed content in ITIL 5, not the full Foundation syllabus.

    How many questions are on the exam and how long is it?

    The exam has 20 multiple-choice questions and a duration of 30 minutes. It is a focused assessment of the ITIL 5 enhancements covered in the one-day Bridge.

    What is the passing score for the ITIL 5 Bridge exam?

    The pass mark is 65 percent, which means answering at least 13 of the 20 questions correctly. Your training and practice questions are designed to prepare you for this standard.

    How is the exam delivered and booked?

    You can take the exam online with PeopleCert OnVUE proctoring, available 24 hours a day, or at a PeopleCert authorised test centre. Our team can guide you through scheduling and booking after your training.

    What happens if I do not pass the first time?

    You can resit the exam by booking another attempt with PeopleCert, and resit fees may apply. We provide preparation support and practice questions to help you feel ready before exam day. Talk to a learning advisor about resit options.

    Course Content

    What does the ITIL 5 Bridge training cover?

    The training covers five topic areas: the key enhancements in ITIL 5, digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice.

    What is new in ITIL 5 compared with ITIL 4?

    ITIL 5 introduces the product and service lifecycle as a core structure, an evolved ITIL Value System, value stream management, an explicit digital and AI-enabled focus, and an enhanced approach to value creation across the stakeholder ecosystem.

    Will the course repeat ITIL 4 content I already know?

    No. The Bridge assumes your ITIL 4 Foundation knowledge and covers only what is new, changed or updated in ITIL 5. That is why it can be completed in a single training day rather than the full Foundation duration.

    What learning materials are provided?

    You receive AXELOS-based courseware aligned to the PeopleCert ITIL 5 syllabus, along with practice questions, knowledge checks and trainer guidance to reinforce the new ITIL 5 concepts before your exam.

    Is the training delivered in English or French?

    Training is typically delivered in English. As Quebec City is a bilingual market, contact us about language options and scheduling for individuals or corporate groups, and we will advise on what is available.

    Enrollment

    How do I enrol in the ITIL 5 Bridge in Quebec City?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer live online (live virtual) instructor-led training and classroom sessions, delivered in a focused one-day format, plus customised corporate group training. Choose the option that best fits your schedule.

    How soon can I start?

    New batches run regularly across live online and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available date that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.