Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge Certification?Your Fast Route to the Latest Edition

    The ITIL (Version 5) Foundation Bridge (ITIL 5 Bridge) is a transition qualification from AXELOS and PeopleCert that updates ITIL 4 Foundation holders to ITIL 5, the latest edition of the world's most widely adopted IT service management framework. It focuses only on what is new and changed, so you update your credential without repeating content you already know. The bridge is designed for practising ITSM professionals in Chile, from service desk and service management analysts to service managers, team leads and consultants who need to keep their qualification current. In a single guided day you cover ITIL 5's digital product and service management, the product and service lifecycle, the enhanced value system and updated terminology, then sit a short PeopleCert exam. With cloud regions landing in Santiago and AI reshaping operations across banking, mining and telecom, employers increasingly look for the current ITIL edition. Update your skills and credential with Invensis Learning and step into ITIL 5 with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chile, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge Certification?Your Fast Route to the Latest Edition

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chile, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in ChileDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain by Bridging to ITIL 5Value for You and Your Organisation

    ITIL V5 Foundation Exam Format in ChileWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Chile

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where an ITIL 5 Credential Takes You in ChileRoles, Demand and Pay

    ITIL is the common language of IT service management across Chile, used by banks, miners, telecoms, retailers and the IT services firms that support them. As cloud regions land in Santiago and AI reshapes operations, employers increasingly want professionals who hold the current ITIL 5 edition. Demand spans service desk and ITSM analysts through to service managers and IT operations leaders, and here is what the market is showing right now.

    Why ITIL 5 Skills Are in Demand Across Chile

    ITIL 5 is more than an update. It is how modern service teams stay relevant. Join professionals across Chile who keep their skills and credential aligned to the latest edition. Start your bridge today.

    Your Chile Career Transformation

    From ITIL 4 Today to ITIL 5 Ready

    Your Career Shift in Chile

    Chile's service organisations are modernising fast, and employers increasingly separate professionals who hold the current ITIL edition from those who do not. Here is which side of that line you want to be on.

    Sources: ERI SalaryExpert, Glassdoor, IT Workers (Chile) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in ChileStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Chile is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Chile is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in the ITIL 5 BridgeCapabilities for an ITIL 5 World

    By the end of the bridge you can explain what is new in ITIL 5 and apply the updated guidance at work. The training focuses only on the differences from ITIL 4, so every skill builds directly on the knowledge you already hold.

    Key Enhancements in ITIL 5

    Understand what has changed since ITIL 4: the new and refined concepts, structural updates and terminology that define the latest edition, so you can communicate confidently in an ITIL 5 environment.

    Digital Product and Service Management

    Explore how ITIL 5 reflects modern digital and AI-enabled environments, and how the product and service lifecycle structures delivery from discovery and design through build, operation, delivery and support.

    Updated Language and Core Concepts

    Gain clarity on renamed and redefined terms and how core ideas such as value co-creation, the guiding principles and four dimensions are updated and recontextualised in ITIL 5.

    Enhanced Value Creation

    Learn how ITIL 5 strengthens value creation across the full stakeholder ecosystem, linking strategy to delivery and measurable outcomes through the value system and value stream management.

    Applying ITIL 5 in Practice

    Integrate the ITIL 5 updates into your existing ITIL 4 knowledge to improve collaboration, performance and results in real service management and digital product contexts.

    Exam Readiness for the Bridge

    Prepare for the 20-question PeopleCert bridge exam with focused revision on the ITIL 5 differences and practice questions mapped to the Foundation Bridge Version 5 syllabus.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Chile?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 495

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 495

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Foundation Bridge in ChileAccredited, Flexible and Learner-First

    As a dedicated ITIL 5 Foundation Bridge training company, Invensis Learning helps ITIL 4 professionals and teams across Chile update to ITIL 5 with structured, accredited training and a clear path to the bridge exam. Our programmes combine experienced trainers, flexible delivery and learner-focused support, all backed by ISO-certified quality and information security standards. Whether you enrol as an individual or train a whole service team, you get a practical, results-focused experience built around the ITIL 5 updates that matter.

    • Accredited training partner for PeopleCert and AXELOS aligned ITIL courses
    • Experienced trainers with real IT service management expertise
    • Flexible live virtual and classroom formats for individuals and teams
    • Focused one-day bridge that respects your time and ITIL 4 knowledge
    • Practice questions and exam preparation support included
    • Dedicated learner support before, during and after training
    • Customised corporate delivery for service teams across Chile
    • ISO 9001 and ISO 27001 certified training operations

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in ChileInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Chile

    Santiago, Provincia de Santiago, Región Metropolitana de Santiago, 8320000, Chile

    ITIL V5 Foundation Bridge Training Location in Chile

    Sheraton Santiago Hotel & Convention Center, Chile

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    Corporate ITIL 5 Bridge TrainingFor Teams in Chile

    • Update entire ITSM teams from ITIL 4 to ITIL 5 in a single day each
    • Live virtual, onsite or blended delivery to fit team schedules
    • Accredited trainers with real service management experience
    • Customised, role-relevant examples for your industry in Chile
    • Volume-based pricing for groups and departments
    • Progress tracking and dedicated coordination for your programme
    • Scalable delivery for teams across Chile and the wider region

    Organisations We Support

    SondaEntelBanco De ChileCodelcoFalabellaBCI

    What Our Learners Say

    Updated to ITIL 5 in a Single Day

    "The bridge was exactly what I needed. In one day I understood how ITIL 5 changes the lifecycle and value system, and the practice questions made the exam straightforward. My credential is current again without weeks of study."

    Camila Rojas

    IT Service Management Analyst

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    Focused on What Is New

    "Clear, focused and practical. The trainer concentrated on what is actually new in ITIL 5, so nothing felt like repetition of my ITIL 4 Foundation. I walked away confident with the updated terminology I now use with my team."

    Matias Fuentes

    Service Desk Team Lead

    0/0

    Kept My Advisory Work Current

    "As a consultant I needed the current credential to stay relevant with clients. The live online session fit my schedule and the digital product and service management content was genuinely useful in my advisory work."

    Francisca Soto

    ITSM Consultant

    0/0

    Whole Team Updated with Minimal Downtime

    "We moved our whole service operations team to ITIL 5 through Invensis Learning. The one-day format meant minimal downtime, and the trainers tailored examples to our banking environment. A shared ITIL 5 vocabulary across the team was the real win."

    Andres Vergara

    IT Operations Manager, Banking Sector

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    Smooth Corporate Rollout

    "Coordinating a group bridge for our ITSM staff was simple. Scheduling was flexible, the reporting kept us informed, and our people came back able to apply the ITIL 5 lifecycle to our cloud and supplier setup straight away."

    Daniela Herrera

    Learning and Development Lead, Technology Services

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Bridge is a transition qualification from AXELOS and PeopleCert that updates ITIL 4 Foundation holders to ITIL 5, the latest edition of the leading IT service management framework. Passing the one-day bridge grants the full ITIL 5 Foundation credential.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Bridge is a transition qualification from AXELOS and PeopleCert that updates ITIL 4 Foundation holders to ITIL 5, the latest edition of the leading IT service management framework. Passing the one-day bridge grants the full ITIL 5 Foundation credential.

    Who should take the ITIL 5 Bridge in Chile?

    It is designed for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5 without repeating what they know. It suits ITSM analysts, service desk leads, service managers and consultants across Chile.

    Is the ITIL 5 Bridge worth it for my career?

    Yes. ITIL is the most widely adopted service management framework, and holding the current edition keeps you credible with employers across Chile's banking, mining, telecom and IT services sectors, where ITIL-aligned roles are common and well paid.

    How long is the ITIL 5 Foundation credential valid?

    The certification is valid for three years. You renew it by earning 60 CPD points within the cycle or by passing a higher ITIL 5 qualification, as specified by PeopleCert.

    Do I keep the ITIL 5 Foundation credential after the bridge?

    Yes. Passing the bridge exam grants the full ITIL 5 Foundation credential, equivalent to taking the complete ITIL 5 Foundation exam, and opens access to higher ITIL 5 qualifications.

    Pricing

    What is included in the ITIL 5 Bridge course fee?

    The fee typically covers accredited courseware, an instructor-led one-day session, practice questions and exam preparation support. Talk to a learning advisor for a quote tailored to your needs in Chile.

    How much does ITIL 5 Bridge training cost in Chile?

    Pricing varies by format and group size and is available on request. Local training is quoted in Chilean pesos, while PeopleCert bills the exam separately. Request a quote for current pricing.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is usually billed separately, though it may be bundled into a training-and-exam package. Confirm what your package includes when you request a quote.

    Do you offer group or corporate pricing in Chile?

    Yes. We offer volume-based corporate pricing for teams transitioning together from ITIL 4 to ITIL 5. Ask about group rates for your organisation.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    It is a closed-book, multiple-choice exam with single-answer questions, based on the ITIL Foundation Bridge Version 5 syllabus from PeopleCert. It focuses only on what is new and changed in ITIL 5.

    How many questions are on the ITIL 5 Bridge exam?

    The exam has 20 multiple-choice questions and a duration of 30 minutes. The pass mark is 65%, which is 13 correct answers out of 20.

    What is the prerequisite for the ITIL 5 Bridge exam?

    You must hold the ITIL 4 Foundation certification. The bridge assumes that knowledge and tests only the ITIL 5 updates, so candidates without ITIL 4 Foundation should take the full ITIL 5 Foundation exam instead.

    How and where do I take the exam?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised test centre. Both options are open to candidates in Chile.

    What happens if I do not pass the first time?

    You can re-sit the exam. Our trainers provide preparation support and practice questions to help you pass, and we can guide you through re-booking with PeopleCert.

    Course Content

    What does the ITIL 5 Bridge training cover?

    It covers what is new and changed in ITIL 5: digital product and service management, the product and service lifecycle, the enhanced ITIL Value System, updated terminology and applying ITIL 5 in practice.

    Do I need prior experience to take the bridge?

    You need ITIL 4 Foundation as the prerequisite. Beyond that no specific work experience is required, though the bridge is designed for practising ITSM professionals.

    How is the training delivered?

    The bridge is a focused one-day programme delivered live online (live virtual) or in classroom format, led by accredited trainers, so you can choose what fits your schedule in Chile.

    What learning materials are provided?

    You receive accredited ITIL 5 courseware, practice questions and revision aids that focus on the differences between ITIL 4 and ITIL 5, plus trainer guidance throughout the day.

    Is the courseware aligned to the latest ITIL edition?

    Yes. The courseware is aligned to the ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS, covering the current ITIL 5 updates.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course in Chile?

    Choose your preferred format on the Invensis Learning website, complete payment, and you receive access to schedules, courseware and trainer details. A learning advisor can help you pick a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training and classroom sessions, plus customised corporate group training for service teams across Chile.

    How soon can I start?

    New batches run regularly. Because the bridge is a one-day programme, you can often complete training and book your exam within the same week. See upcoming schedules or talk to an advisor.

    Can I reschedule my enrolment?

    Yes. Selected plans let you reschedule or transfer to another batch. Contact support to arrange a change that works for you.

    What is the refund policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.