Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System, and the practices organisations use to create, deliver and continually improve value in the digital era. ITIL 5 is the newest edition of the world's most widely adopted IT service management framework, with an explicit focus on digital products and services, the product and service lifecycle, and value stream management. For professionals in Colombia, where nearshore services, banking and government are scaling digital delivery, the credential proves you can run services to a recognised standard. The course suits service desk staff, IT support specialists, process analysts, project professionals and managers who want a shared service language. Delivered in live online and classroom formats, it includes accredited courseware, practice tests and a supported path to the ITIL 5 Foundation exam. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Colombia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Colombia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ColombiaDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from Getting ITIL 5 CertifiedOutcomes That Move Your Career

    ITIL V5 Foundation Exam Format in ColombiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Colombia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Hiring Demand in ColombiaYour Service Management Career Path

    ITIL has become the common language of IT service management across Colombia, and ITIL 5 raises that bar for the digital era. As nearshore delivery centres, banks, telecoms and government bodies scale digital services, employers increasingly ask for ITIL-certified talent on service desk, process and service management roles. Demand runs from service desk analyst up to IT service manager and Gerente de TI, and here is what the Colombian market is telling us right now.

    What Is Driving ITIL 5 Demand Across Colombia

    ITIL 5 Foundation is more than a certificate. It is the service management language Colombian employers are hiring for. Build skills that connect IT services to business value, and start your journey today.

    Your Colombia Career Transformation

    From Service Desk to Service Leadership

    Your ITIL 5 Transformation

    Colombia's IT services market is expanding fast with nearshoring and digital transformation, and employers increasingly separate professionals who can run services to a recognised standard from those who cannot. Here is which side of that line ITIL 5 puts you on.

    Sources: Computrabajo, talent.com, Glassdoor (Colombia) 2026.

    How to Get ITIL V5 Founfdation Certified in ColombiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Colombia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCore Practices for Digital Services

    ITIL 5 Foundation training in Colombia teaches the core concepts of modern digital product and service management. By the end, you can describe the ITIL Value System, apply the seven guiding principles, and explain how services are managed across their lifecycle.

    Digital Product and Service Management

    Explain what sets digital products and services apart, how value is created in digital environments, and how continual improvement runs through the product and service lifecycle.

    The ITIL Value System

    Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to real-world service decisions.

    The Four Dimensions

    Take a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers when managing services.

    Value Co-Creation and Sustainability

    Understand how providers, consumers and stakeholders co-create value while balancing outcomes, costs, risks, experience and sustainability.

    Management Practices and Improvement

    Explore ITIL management practices and the product and service lifecycle, plus value stream mapping that keeps digital services improving over time.

    Who Should TakeITIL V5 Foundation Certification Training in Colombia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1245

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1245

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in ColombiaTrusted by Professionals

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build digital service management capability and prepare for the PeopleCert exam. As a PeopleCert Accredited Training Organisation, our programmes combine experienced, certified trainers, accredited courseware, flexible delivery and learner-focused support. Whether you enrol as an individual learner or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certification.

    • Accredited training aligned to PeopleCert and AXELOS ITIL standards
    • Experienced, certified trainers with real ITSM and service management practice
    • Live online and classroom formats for individuals and teams in Colombia
    • Structured courseware, practice questions and exam-readiness support
    • ISO 9001:2015 quality and ISO 27001:2022 information-security certified
    • Post-training support and learning resources to keep you on track
    • Customised corporate group training for Colombian and global teams
    • Trusted by professionals and organisations across multiple industries

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ColombiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Colombia

    JW Marriott, 8-60, Calle 73, UPZs de Bogotá, Localidad Chapinero, Bogotá, Bogotá, Distrito Capital, RAP (Especial) Central, 110221, Colombia

    ITIL Version 5 Foundation Training Location in Colombia

    Hilton Corferias, Carrera 37, El Recuerdo, UPZs de Bogotá, Localidad Teusaquillo, Bogotá, Bogotá, Distrito Capital, RAP (Especial) Central, 111321, Colombia

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    Corporate ITIL 5 Training in ColombiaBuilt Around Your Goals

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Onsite, live virtual or blended delivery across Colombia
    • Trainers with real ITSM and ITIL implementation experience
    • Role-based examples drawn from BFSI, telecom and nearshore work
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Colombia and global sites

    Trusted by Leading Organisations

    BancolombiaClaroEcopetrolGlobantSutherlandDavivienda

    What Our Learners Say

    A Clear Structure for Service Desk Work

    "The ITIL 5 Foundation course finally gave my service desk work a structure. I now use the guiding principles and the value system every day, and I passed the exam on schedule. The mock tests made the real exam feel familiar."

    Andres Gomez

    IT Service Desk Lead

    0/0

    Helped Me Step up into a Process Role

    "I moved from support into a process analyst role soon after certifying. The trainer connected each topic to real ITSM situations, which made the four dimensions and the lifecycle easy to apply at work."

    Valentina Rios

    IT Process Analyst

    0/0

    Beginner Friendly and Well Paced

    "Very practical sessions and a well-paced syllabus. As someone with no prior ITIL background, I found the live online format easy to follow, and the practice questions built my confidence before the exam."

    Camilo Restrepo

    IT Support Specialist

    0/0

    Standardised How Our Team Works

    "We trained a full service management team through Invensis Learning. The shared ITIL language standardised how we handle incidents and changes, and our service quality improved within a quarter."

    Diana Patino

    IT Operations Manager, Telecom Sector

    0/0

    Tailored and Flexible Corporate Delivery

    "The corporate programme was tailored to our financial-services context with relevant examples. Scheduling was flexible for our teams, and the certification gave our IT staff a credential clients recognise."

    Sebastian Morales

    Learning and Development Manager, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices organisations use to create and improve value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices organisations use to create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it in Colombia?

    Yes. Colombian employers in nearshore services, banking, telecom and government increasingly ask for ITIL-certified talent. The credential is globally recognised and opens roles from service desk analyst to IT service manager, where salaries rise well above entry-level support bands.

    Who should take ITIL 5 Foundation?

    It is designed for anyone involved in IT and digital services: service desk staff, support specialists, process analysts, project and business professionals, and managers who want a shared service management language. No prior ITIL or ITSM knowledge is required.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Attending an accredited training course is recommended to prepare for the exam, and self-study using the ITIL 5 Foundation publication is also possible.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically covers accredited courseware, instructor-led sessions, practice questions, mock exams, exam-readiness support and learner support, so you get everything needed to prepare. The PeopleCert exam fee is usually billed separately. Request a quote for a full breakdown.

    How much does ITIL 5 Foundation training cost in Colombia?

    Training fees in Colombia vary by format and provider and are quoted in Colombian pesos; exact pricing is available on request. The PeopleCert exam fee is billed separately under regional pricing. Talk to a learning advisor for current figures.

    Is the exam fee included in the training price?

    Usually no. PeopleCert bills the ITIL 5 Foundation exam fee separately under regional pricing. Confirm whether your chosen package bundles the exam voucher, and ask about combined training-plus-exam options when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored quote for your organisation in Colombia.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice examination based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert. It uses single-answer questions covering the core areas of digital product and service management.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is delivered closed book.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct, within the 60-minute exam. Broad understanding across all topic areas is the safest way to prepare.

    How and where do I take the exam?

    You can take the ITIL 5 Foundation exam online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. Both options are available to candidates in Colombia.

    What if I do not pass the first time?

    You can resit the exam. Our training includes practice questions, mock exams and exam-readiness guidance to help you prepare with confidence. Confirm the current resit policy and any fees with PeopleCert before you book.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level certification with no prerequisites, designed to be accessible to both IT and business professionals. The training builds your understanding from first principles, so prior ITSM experience is not required.

    What learning resources are included?

    You receive accredited ITIL 5 courseware, practice questions, mock exams, topic-wise quizzes and reference materials, plus trainer-led sessions and post-training support to reinforce each topic.

    Is the courseware aligned with the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5 (Version 5.0), the current edition published by AXELOS (PeopleCert), including the updated ITIL Value System and value stream management.

    What language and format is the training delivered in?

    Training for Colombia is available in live online (virtual) and classroom formats, with instruction and materials to suit local learners. Contact us to confirm language and schedule options for your cohort.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, accredited courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule in Colombia.

    How soon can I start?

    New cohorts run regularly across live online and classroom formats. Check the upcoming schedules for the next available batch, or speak with an advisor to find a start date that works for you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a reschedule or money-back option. Reach out to our team for the details that apply to your enrolment.