Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the VeriSM Foundation Certification?Your Entry into Digital Service Management

    The VeriSM Foundation (VeriSM-F) is an entry-level certification that validates your understanding of VeriSM, a flexible service management approach for the digital age governed by EXIN. VeriSM Foundation certification training in Colombia introduces the VeriSM model, the management mesh, and how organisations combine practices such as ITIL, Agile, DevOps and Lean to suit their own context. Developed by the IFDC and examined by EXIN, an internationally recognised body operating in over 165 countries, the credential is grounded in the EXIN VeriSM Foundation Examination Specification and its seven topic areas. It carries no formal prerequisites, so it is open to IT and business professionals at any career stage. As Colombian employers modernise service delivery across nearshore technology, banking and telecommunications, professionals who can integrate multiple frameworks into one coherent approach are in growing demand. Earn your VeriSM-F with Invensis Learning and take a confident first step into modern, digital service management.

    Invensis Learning is an EXIN Accredited Training Provider in Colombia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the VeriSM Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Colombia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in ColombiaDo You Qualify for the VeriSM™ Foundation Exam?

    Why Earn the VeriSM Foundation Credential?Skills That Move Careers Forward

    VeriSM Foundation Exam Format in ColombiaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Colombia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your VeriSM Career Path in ColombiaRoles, Demand and Pay

    Modern service management is becoming a career differentiator across Colombia, valued by nearshore technology providers, banks, fintechs and telecom operators that run large, multi-framework service estates. As these employers modernise delivery and adopt AI, cloud and automation, professionals who can integrate practices into one flexible approach are increasingly sought after. Demand spans service analyst, service delivery manager, ITSM consultant and operations roles, and here is what the market is telling us right now.

    Market Forces Driving Demand for VeriSM Skills in Colombia

    VeriSM Foundation is more than a credential. It gives you a flexible way to manage services in the digital age. Join professionals in Colombia who integrate frameworks and lead modern service delivery. Start your journey today.

    Your Colombia Career Transformation

    The Shift VeriSM Foundation Makes to Your Career

    Before and After You Certify

    Colombia's IT and service market is expanding with nearshore demand and digital transformation, and employers increasingly separate professionals who can manage modern service delivery from those who cannot. Here is which side of that line you want to be on.

    Sources: ERI, Glassdoor, Salary.com (Colombia) 2026.

    How to Get VeriSM Foundation Certified in ColombiaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    What You Will Master in This ProgrammeSkills You Can Apply from Day One

    This training covers the seven topic areas of the EXIN VeriSM Foundation Examination Specification. By the end, you can explain the VeriSM model, configure a management mesh, and apply modern service management in a digital organisation.

    The Service Organisation and Digital Value

    Understand what a service is, how value is co-created, and why the digital economy shifts thinking from outputs to outcomes. You learn how service organisations operate and why holistic service management matters.

    Building a Service Culture

    Learn to place the consumer at the centre of service design, shape organisational values and behaviours, and lead cultural change. You explore trust, ethics and the role of service culture in every decision.

    People and Organisational Structure

    See how teams, roles and structures influence service capability. You examine cross-functional working, servant leadership and how organisational design affects the speed and flexibility of service delivery.

    The VeriSM Model and Management Mesh

    Master the VeriSM model: governance, service management principles, the management mesh, and the Define, Produce, Provide and Respond stages. This is the core of how organisations build a flexible service approach.

    Selecting Progressive Practices

    Learn to combine practices such as ITIL, Agile, DevOps, Lean, SIAM and Kanban within the mesh, choosing the right practice for the right context rather than following one framework prescriptively.

    Innovative Technologies and Getting Started

    Apply cloud, AI, automation, IoT and analytics as resources within the mesh, and take the practical first steps to assess maturity, define your mesh and start a VeriSM journey.

    Who Should TakeVeriSM Foundation Certification Training in Colombia?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1095

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Colombia seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1095

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor VeriSM Foundation Certification Training in Colombia?

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across Colombia that want to build modern, framework-agnostic service management capability. Our programmes combine EXIN-aligned courseware, accredited trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted VeriSM Foundation training company in Colombia, provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • EXIN-aligned courseware delivered by accredited, experienced service management trainers
    • Flexible formats: live online (live virtual), classroom and self-paced learning
    • Structured materials mapped to the seven VeriSM Foundation topic areas
    • Practice questions and mock assessments aligned to the 40-question exam
    • Exam preparation and voucher guidance through an accredited training partner
    • Customised schedules for individuals, teams and corporate groups in Colombia
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations you can trust

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in ColombiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Colombia

    JW Marriott, 8-60, Calle 73, UPZs de Bogotá, Localidad Chapinero, Bogotá, Bogotá, Distrito Capital, RAP (Especial) Central, 110221, Colombia

    VeriSM Foundation Training Location in Colombia

    Hilton Corferias, Carrera 37, El Recuerdo, UPZs de Bogotá, Localidad Teusaquillo, Bogotá, Bogotá, Distrito Capital, RAP (Especial) Central, 111321, Colombia

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    Corporate VeriSM Foundation Training in ColombiaFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability across Colombian time zones
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Accredited trainers with real service management and industry experience
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for local, regional and nearshore teams

    Leading Organisations

    BancolombiaGlobantClaroDaviviendaSofkaEcopetrol

    What Our Learners Say

    Frameworks Finally Clicked into Place

    "The training finally connected ITIL, Agile and DevOps for me. The management mesh made sense of how our teams actually work, and I passed the VeriSM-F exam on my first sitting."

    Andres Gomez

    IT Service Analyst

    0/0

    Practical and Exam-Ready

    "Very practical sessions on service culture and consumer value. The mock questions matched the real exam closely, and I use the VeriSM model in my service delivery role every week now."

    Valentina Ramirez

    Service Delivery Coordinator

    0/0

    Clear, Flexible and Well Structured

    "As someone from an operations background, I found the trainer clear and patient. The seven topic areas were well structured and the flexible online schedule fit around my shifts."

    Camilo Torres

    IT Operations Lead

    0/0

    One Shared Approach Across Our Teams

    "We trained a mixed IT and business group and now share one service management language. The customised delivery and reporting made it easy to run across our teams."

    Diana Castro

    IT Training Manager, Banking Sector

    0/0

    A Real Fit for Nearshore Delivery

    "For a nearshore provider like ours, a flexible service approach matters. The corporate programme upskilled our delivery leads and improved how we adapt to different client contexts."

    Julian Herrera

    Head of Service Delivery, IT Services Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is an entry-level EXIN certification that validates your understanding of VeriSM, a flexible service management approach for the digital age. It covers the VeriSM model, the management mesh, service culture and how organisations combine practices such as ITIL, Agile and DevOps to fit their context.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is an entry-level EXIN certification that validates your understanding of VeriSM, a flexible service management approach for the digital age. It covers the VeriSM model, the management mesh, service culture and how organisations combine practices such as ITIL, Agile and DevOps to fit their context.

    Is the VeriSM Foundation worth it for professionals in Colombia?

    Yes. Colombian employers in nearshore IT, banking and telecom increasingly need people who can integrate multiple frameworks into one modern approach. VeriSM-F gives you a recognised, agnostic credential that maps to service delivery, ITSM and operations roles. Talk to a learning advisor to plan your path.

    Who should take VeriSM Foundation?

    It suits IT service management professionals, IT and business staff supporting digital services, ITIL holders wanting a broader view, and early-career professionals. Because it has no prerequisites, it is open to anyone who wants to understand modern, digital service management.

    Do I need prior experience or prerequisites?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is the entry point to the EXIN VeriSM scheme and is open to all, regardless of education, work experience or prior service management knowledge.

    How long is the VeriSM Foundation certification valid?

    The certification is valid for lifetime. It does not expire, and there is no renewal, re-examination or continuing education requirement once you pass.

    Is VeriSM Foundation recognised internationally and in Colombia?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries, and VeriSM Foundation is valued by employers worldwide, including Colombian organisations undergoing digital transformation or running several service management frameworks.

    Pricing

    How much does VeriSM Foundation training cost in Colombia?

    Fees include instructor-led training, EXIN-aligned courseware, practice materials and exam preparation, and are quoted in Colombian pesos. Pricing varies by format and whether an exam voucher is bundled, so it is available on request. Request a quote for current batch pricing.

    What is included in the course fee?

    The fee typically includes EXIN-aligned courseware, trainer-led sessions, practice questions and mock assessments mapped to the exam, learner support, and a course completion certificate. Exam voucher inclusion depends on the package you choose.

    Is the EXIN exam fee included in the training price?

    It depends on the package. The exam voucher is often bundled with accredited training, but it can also be purchased separately through EXIN. Confirm with a learning advisor which option applies to your enrolment.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service teams and business units. Ask about corporate and group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with 40 single-answer, multiple-choice questions to complete in 60 minutes. It can be taken online with EXIN proctoring or at an accredited testing location.

    What is the passing score for the exam?

    The pass mark is 65%, so you must answer at least 26 of the 40 questions correctly. Preparation focused across all seven topic areas is the best way to reach it.

    What topics does the VeriSM Foundation exam cover?

    The exam covers seven topic areas: The Service Organisation, Service Culture, People and Organisational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started, per the EXIN VeriSM Foundation Examination Specification.

    Which standard is the exam based on?

    It is based on the EXIN VeriSM Foundation Examination Specification, aligned to the VeriSM publication (Van Haren) and the IFDC VeriSM framework. Our courseware is mapped to this current specification.

    What happens if I do not pass the first time?

    You can re-sit the EXIN exam by booking another attempt. Our trainers provide guidance on weak topic areas and additional practice, and selected plans include retake support to help you prepare with confidence.

    Course Content

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model, the management mesh, service culture, progressive practices such as ITIL, Agile, DevOps and Lean, innovative technologies, and how to get started with VeriSM, covering all seven exam topic areas.

    Can a beginner take this course?

    Yes. VeriSM Foundation is designed for beginners as well as experienced professionals. With no prerequisites and trainer-led explanations of every concept, it is accessible to both IT and business professionals.

    How long is the training?

    The programme runs for 16 hours, typically delivered over two full days or four half-days. This gives you enough time to cover all seven topic areas and prepare for the exam.

    What learning resources are provided?

    You receive EXIN-aligned courseware, practice questions and mock assessments, references to the VeriSM model and management mesh, and topic-wise materials to reinforce each of the seven areas.

    Is the courseware aligned to the current EXIN specification?

    Yes. The courseware is mapped to the current EXIN VeriSM Foundation Examination Specification and its seven topic areas, so you study exactly what the exam assesses.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    We run regular batches for professionals in Colombia, and self-paced learning lets you begin immediately. See upcoming schedules or ask an advisor about the next live online or classroom cohort.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.