Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry Point into Modern ITSM

    ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and the most widely recognised introduction to IT service management worldwide. Our ITIL 4 Foundation certification training in Prague prepares IT and business professionals to view service delivery through an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. Created by AXELOS and now owned and examined by PeopleCert, the credential covers the Service Value System, the Service Value Chain, the four dimensions of service management and the seven guiding principles. There are no formal prerequisites, so the course suits newcomers and experienced practitioners alike. Prague is one of Central Europe's largest hubs for shared services, global business services and managed IT operations, where structured ITSM practice is in constant demand. Earn a globally portable credential and start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Prague, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry Point into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Prague, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in PragueDo You Qualify for the ITIL 4 Foundation Exam?

    How ITIL 4 Foundation Advances Your CareerValue for Individuals and Teams

    ITIL 4 Foundation Exam Format in PragueWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Prague

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Foundation Takes Your Career in PragueRoles, Demand and Pay

    ITIL 4 Foundation has become a baseline credential for IT service roles across Prague, valued by the shared-services centres, banks, manufacturers and managed-service providers that run large IT operations from the city. Demand spans the full ladder, from service desk analyst to incident manager, service delivery manager and IT service manager, and here is what the local market is telling us right now.

    Why Prague Employers Need Certified ITSM Talent

    ITIL 4 Foundation is more than a certificate. It is your entry into the service management roles Prague employers are hiring for. Start your ITIL journey today.

    Your Prague Career Transformation

    Your IT Service Career, Before and After

    What ITIL 4 Certification Changes

    Prague's IT services and shared-services market keeps expanding with digital transformation and managed operations, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, Platy.cz, SalaryExpert (Prague, Czech Republic) 2026.

    How to Get ITIL 4 Founfdation Certified in PragueStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Prague is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 4 Skills You Will MasterBuilt Around the Official Syllabus

    This course builds the service management knowledge employers expect, grounded in the official AXELOS and PeopleCert syllabus. By the end, you can describe the ITIL 4 framework and apply its concepts at work and in the exam.

    Service Management Fundamentals

    Understand what services, value, utility and warranty mean in ITIL 4, and how value is co-created between service providers and consumers.

    The ITIL 4 Service Value System

    Explain how guiding principles, governance, the service value chain, practices and continual improvement work together to create value.

    The Four Dimensions of Service

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when managing services.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to everyday service decisions.

    Key ITIL Management Practices

    Work with core practices including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, KPIs and key metrics to measure performance and drive better outcomes.

    Who Should TakeITIL 4 Foundation Certification Training in Prague?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CZK 23850

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CZK 23850

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 Foundation in PragueAccredited and Learner-First

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Prague and the wider Czech Republic. As an accredited provider and trusted ITIL 4 Foundation training company in Prague with ISO 9001:2015 and ISO 27001:2022 certification, we combine experienced trainers, official ITIL 4 courseware and flexible delivery with learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

    • Accredited trainers with real-world IT service management experience
    • Courseware aligned to the AXELOS and PeopleCert ITIL 4 syllabus
    • Flexible live online and classroom formats for Prague professionals
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Practice tests, exam simulators and real-world case studies included
    • Post-training support and guidance through to certification
    • Customised corporate and group training across the Czech Republic
    • Trusted by professionals and organisations across 100+ countries

    50,000+

    Professionals Trained Worldwide

    121K+

    Hours of Expert Training Delivered

    100+

    Countries Served

    60+

    Certification Courses

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in PragueInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Prague

    Hilton Prague Atrium, 311, Pobřežní, Florenc, Karlín, Prague 8, district Prague 8, Prague, 186 00, Czech Republic

    ITIL 4 Foundation Training Location in Prague

    Grand Hotel Prague Towers, 1655/1, Kongresová, Nusle, Prague 4, district Prague 4, Prague, 140 00, Czech Republic

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    Corporate ITIL 4 Foundation TrainingFor Teams Across Prague

    • Suitable for small, medium and large IT and support teams
    • Customised schedules aligned with your team's availability
    • Delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with ITSM and industry experience
    • Role-based examples relevant to shared services and managed IT
    • Dedicated coordination and learner support throughout
    • Scalable delivery for teams across the Czech Republic and Europe

    Leading Organisations

    AccentureIBMDHLSAPHoneywellDeloitte

    What Our Learners Say

    Passed First Time and Using It Daily

    "The trainer made the Service Value System and guiding principles easy to follow, with examples straight from a service desk. I passed the ITIL 4 Foundation exam first time and now use the practices every day in my support role."

    Tomas Novak

    Service Desk Analyst

    0/0

    Flexible and Exam Focused

    "I joined the live online sessions around my shifts and never felt lost. The mock exams matched the real format closely, and the four dimensions finally clicked for me. Great preparation for anyone new to ITSM."

    Petra Svobodova

    IT Support Specialist

    0/0

    Gave Me the Framework I Needed

    "Solid, well-structured content on incident and problem management. The course gave me the framework language I was missing, which helped me move into a more senior service role within a few months."

    Jan Dvorak

    Incident Manager

    0/0

    Consistent Practice Across Our Teams

    "We trained two support squads with Invensis Learning. The sessions were tailored to our shared-services setup, and within a quarter our teams were handling incidents and changes far more consistently."

    Marketa Horakova

    IT Training Lead

    Shared Services Centre

    0/0

    A Common Language for Our Operations

    "Rolling out ITIL 4 Foundation across our operations team gave everyone a common language for service management. Delivery was flexible around our schedules and the trainers understood our manufacturing context well."

    Lukas Cerny

    Head of IT Operations

    Manufacturing Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is widely listed as a preferred credential by Prague's shared-services centres, banks and managed-service providers. It validates modern service management knowledge and helps you compete for roles from service desk analyst to service manager, where pay rises with seniority.

    General

    Is ITIL 4 Foundation worth it for an IT career in Prague?

    Yes. ITIL 4 Foundation is widely listed as a preferred credential by Prague's shared-services centres, banks and managed-service providers. It validates modern service management knowledge and helps you compete for roles from service desk analyst to service manager, where pay rises with seniority.

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, created by AXELOS and examined by PeopleCert. It introduces IT service management through the Service Value System and is designed for IT and business professionals at any career stage.

    Do I need any prior experience to take the course?

    No. ITIL 4 Foundation has no formal prerequisites, so it is open to everyone. Both newcomers to IT and experienced practitioners can take it, which makes it an ideal first step into service management.

    Why choose Invensis Learning for ITIL training in Prague?

    Invensis Learning is an accredited provider with ISO 9001:2015 and ISO 27001:2022 certification, offering courseware aligned to the AXELOS and PeopleCert syllabus, experienced trainers, flexible formats and support through to certification.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice tests, mock exams, case studies and learner support. Exam vouchers and delivery options vary by package. Request a quote for the inclusions that apply to you.

    How much does ITIL 4 Foundation training cost in Prague?

    Pricing depends on the format you choose, such as live online or corporate group training, and whether the exam voucher is bundled. PeopleCert exam fees vary by region. Contact a learning advisor for current pricing in your local currency.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert exam voucher with the training, while others price it separately. PeopleCert sets the exam fee by region and channel, so ask us to confirm what your chosen package includes.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and whole departments in Prague. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice test with 40 questions. You have 60 minutes to complete it, and the pass mark is 65 percent, which is 26 correct answers out of 40.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. To pass you need 26 correct answers, which is 65 percent. The exam is based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert.

    How and where do I take the exam?

    You can take the exam online with PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options are available to candidates in Prague and worldwide.

    Are there any prerequisites to sit the exam?

    No. There are no formal prerequisites for the ITIL 4 Foundation exam. Attending an accredited training course is recommended to prepare effectively, but self-study using the official publication is also possible.

    What if I do not pass the exam on the first attempt?

    You can re-sit the ITIL 4 Foundation exam through PeopleCert by booking a new attempt. Our trainers provide guidance and practice resources to help you prepare, and some plans include retake support. Ask us about the options for your package.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    Can a beginner take this course?

    Yes. The course is beginner friendly and needs no prior IT service management experience. Trainers explain each concept with practical examples, and practice questions help you build confidence before the exam.

    What learning resources are provided?

    You receive accredited ITIL 4 courseware, practice tests, mock exams, real-world case studies and chapter-wise quizzes. These materials reinforce each topic and prepare you for the exam format.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and the management practices tested in the exam.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real exam format, helping you identify weak areas and build readiness before exam day.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format and complete payment to receive access to schedules and resources. See upcoming batches or talk to a learning advisor to pick the right start date.

    What training formats are available in Prague?

    We offer live online (live virtual) instructor-led training, classroom options and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    Is the course suitable for corporate teams?

    Yes. We deliver ITIL 4 Foundation as corporate group training for service desks, IT operations and departments across the Czech Republic, with customised schedules and role-based examples. Ask about corporate or group pricing.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.