Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry to Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification that proves you can apply the latest ITIL framework for digital product and service management. Invensis Learning's ITIL 5 Foundation certification training in Prague gives IT and business professionals a clear, supported route to the credential and the skills employers across the city now expect. ITIL 5 is the fifth iteration of the IT Infrastructure Library, governed by AXELOS and examined by PeopleCert. It introduces the ITIL Value System, value co-creation, the four dimensions, the seven guiding principles and the full product and service lifecycle, knowledge that helps you create and continually improve value in modern digital environments. The programme suits service desk staff, analysts, IT managers and career changers who want a globally recognised qualification. Delivered in live online and classroom formats, it prepares you for the 40-question PeopleCert exam and positions you for IT service management roles in Prague's large shared services and technology sector. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Prague, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry to Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Prague, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in PragueDo You Qualify for the ITIL V5 Foundation Exam?

    Why Getting ITIL 5 Certified Is Worth ItOutcomes for People and Teams

    ITIL V5 Foundation Exam Format in PragueWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Prague

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Foundation Career in PragueIn-Demand Roles and Pay

    ITIL 5 Foundation has become a recognised marker of service management capability across Prague, valued by the IT services firms, global business services centres, banks and telecoms that run large, complex IT operations. As enterprises migrate to the cloud and standardise service delivery, certified ITSM professionals are increasingly sought after. Demand spans roles from service desk analyst to incident, problem and service delivery manager, and here is what the local market is telling us right now.

    Market Forces Driving ITIL Demand in Prague

    ITIL 5 Foundation is more than a certificate. It is a career accelerator for service management professionals in Prague. Join those turning modern ITSM practice into stronger roles. Start today.

    Your Prague Career Transformation

    Where You Stand Today

    Where ITIL 5 Foundation Takes You Next

    Prague's IT and shared services market is expanding with cloud adoption and digital transformation, and employers increasingly separate professionals who know modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale, Hays Czech Republic (Prague) 2026.

    How to Get ITIL V5 Founfdation Certified in Prague Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Prague is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will BuildPractical Capabilities for Modern ITSM

    ITIL 5 Foundation training builds a clear understanding of modern digital service management, from the ITIL Value System to continual improvement. By the end, you can speak the language of ITSM and apply the framework's core concepts at work.

    The ITIL Value System

    In ITIL 5 Foundation you learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one system that drives value creation.

    Value Co-Creation and the Four Dimensions

    Learn how providers, consumers and stakeholders co-create value, and how the four dimensions give a holistic view of digital product and service management.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to make better service decisions in real digital environments.

    The Product and Service Lifecycle

    Follow services from discovery and design through build, operation, delivery and support, and see how each stage works together to create value.

    ITIL Management Practices

    Get to grips with ITIL's management practices and how official practice guidance supports consistent, effective ways of working across teams.

    Continual Improvement and Value Streams

    Use continual improvement and value stream mapping to remove waste, raise quality and keep digital services improving over time.

    Who Should TakeITIL V5 Foundation Certification Training in Prague?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CZK 29150

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CZK 29150

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis Learning in PragueYour Accredited Partner

    As a trusted ITIL Version 5 Foundation training company in Prague, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and teams who want to build modern service management capability and pass the PeopleCert exam. Our programmes combine certified trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you are enrolling as an individual or arranging group training in Prague, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to the AXELOS and PeopleCert ITIL syllabus
    • Certified, experienced ITSM trainers with real-world delivery experience
    • Flexible live online and classroom formats to fit working schedules
    • Structured courseware, practice questions and exam preparation support
    • ISO 9001 and ISO 27001 certified training operations
    • Dedicated learner support before, during and after the course
    • Trusted by professionals and teams across more than 100 countries
    • Customised corporate training for service desks and IT teams

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in PragueInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Prague

    Hilton Prague Atrium, 311, Pobřežní, Florenc, Karlín, Prague 8, district Prague 8, Prague, 186 00, Czech Republic

    ITIL Version 5 Foundation Training Location in Prague

    Grand Hotel Prague Towers, 1655/1, Kongresová, Nusle, Prague 4, district Prague 4, Prague, 140 00, Czech Republic

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    ITIL 5 Foundation Training in PragueBuilt for Your IT Teams

    • Suitable for small, medium and large IT teams
    • Customised schedules based on team and shift availability
    • Onsite, live virtual or hybrid delivery across Prague and beyond
    • Experienced ITSM trainers with real service management expertise
    • Role-based examples for service desk and operations teams
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for distributed and shared services teams

    Trusted by Leading Organisations

    IBMSAPHoneywellDHL IT ServicesRed HatAccenture

    What Our Learners Say

    Passed First Time and Apply It Daily

    "The ITIL 5 Foundation course made the new Value System genuinely click. The trainer used real service desk examples, I passed the PeopleCert exam on my first try, and I now apply the guiding principles every day."

    Jakub Novak

    IT Service Desk Lead

    0/0

    Practical and Exam-Ready

    "Clear, well-paced sessions that connected ITIL theory to my day job. The practice questions mirrored the real exam closely, and I felt fully prepared on exam day."

    Tereza Svobodova

    Incident Manager

    0/0

    A Confident Step into ITSM

    "Moving from technical support into service management, this gave me the framework and confidence I needed. The continual improvement section changed how I approach my work."

    Martin Dvorak

    IT Support Analyst

    0/0

    Stronger, More Consistent Service Desk

    "We rolled out ITIL 5 Foundation across our service desk team. The shared vocabulary improved how we handle incidents and changes, and the corporate delivery fit our shift patterns well."

    Petra Horakova

    IT Training Manager, Shared Services

    0/0

    Tailored Training with Real Impact

    "Invensis trained two of our operations teams. The trainers tailored the examples to our environment, and we have seen far more consistent service practices since."

    Tomas Marek

    Head of IT Operations, Banking

    0/0

    Simple, Clear and Well Supported

    "Practical and engaging from start to finish. The lifecycle and four dimensions are explained simply, and the exam support was excellent."

    Lucie Prochazkova

    Service Delivery Coordinator

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and continually improve value.

    Who should take ITIL 5 Foundation training in Prague?

    It suits IT and business professionals at any stage, including service desk staff, analysts, IT managers and career changers. There are no formal prerequisites, so beginners and experienced staff in Prague's IT and shared services sector can both benefit.

    Is ITIL 5 Foundation worth it for my career?

    Yes. ITIL is a globally recognised service management framework, and certified professionals are in demand across Prague's IT services, banking, telecoms and shared services centres. The credential supports roles from service desk analyst to service delivery manager. Talk to a learning advisor to plan your path.

    Do I need prior ITIL experience to take this course?

    No. ITIL 5 Foundation has no formal prerequisites and starts from core concepts, so no prior ITIL or ITSM knowledge is required. It is designed to be accessible to both IT and business professionals.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. You renew it by earning 60 CPD points within the three-year cycle, as set out by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited courseware, expert-led training, practice questions, mock tests and exam preparation support. Delivery format and exam voucher options vary, so request a quote for the inclusions that apply to you.

    How much does ITIL 5 Foundation training cost in Prague?

    Pricing varies by format and whether the PeopleCert exam voucher is bundled. We offer instructor-led and self-paced options quoted in local currency. Contact us for current Prague pricing and group rates, available on request.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others price training and exam separately. Ask a learning advisor which option includes the exam so you can compare clearly.

    Do you offer corporate or group discounts?

    Yes. We provide corporate group training with tailored schedules and volume-based pricing for service desks and IT teams in Prague. Ask about corporate and group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice paper with 40 single-answer questions. It is based on the ITIL 5 Foundation syllabus from AXELOS and PeopleCert.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is taken closed book.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. Aim for broad understanding across all nine syllabus areas rather than memorising single topics.

    How and where can I take the exam?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. You choose whichever is more convenient.

    What happens if I do not pass first time?

    You can resit the exam by booking another attempt with PeopleCert. Our training includes practice questions and exam guidance to help you prepare with confidence. Confirm current resit fees with PeopleCert.

    Are there any prerequisites to sit the exam?

    No. There are no formal prerequisites for ITIL 5 Foundation. Attending an accredited course is recommended but not required to take the exam.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What is new in ITIL 5 compared with ITIL 4?

    ITIL 5 adds an explicit focus on digital product and service management, the full product and service lifecycle, and value stream mapping and management. The ITIL Value System evolves from the ITIL 4 Service Value System.

    Can a beginner follow the course content?

    Yes. The course starts from core concepts and assumes no prior ITIL knowledge, so beginners can follow it comfortably. Trainers use practical examples and provide hands-on practice throughout.

    What learning materials are provided?

    You receive accredited courseware aligned to the ITIL 5 Foundation syllabus, along with practice questions, mock tests and revision aids to support your exam preparation.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5 Version 5.0, the current edition published by AXELOS and PeopleCert.

    Enrollment

    How do I enrol in ITIL 5 Foundation training?

    You can enrol through the Invensis Learning website. Choose your format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and self-paced e-learning, plus customised corporate group training. You can pick the format that fits your schedule.

    How soon can I start?

    New live online and classroom batches run regularly, and self-paced learning starts as soon as you enrol. See upcoming schedules or ask an advisor about the next available batch in Prague.

    Can I reschedule or transfer my booking?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.