Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL Version 5 Foundation certification training in Czechia prepares you to understand modern digital product and service management. It introduces the ITIL value system and the practices that help organisations create, deliver and continually improve value in digital environments. The course suits IT and business professionals at any stage, from service desk and support staff to analysts, team leads and managers moving into service management roles. There are no formal prerequisites, so it is an accessible first step whether you are entering the field or formalising experience you already have. Delivered in live virtual and classroom formats, the training covers the guiding principles, the four dimensions, the product and service lifecycle, key management practices and continual improvement, then prepares you for the ITIL 5 Foundation exam. Start your ITIL journey with Invensis Learning and build skills employers across Czechia recognise.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Czechia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Czechia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in CzechiaDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation TrainingBenefits for Professionals and Organisations

    ITIL V5 Foundation Exam Format in CzechiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Czechia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in CzechiaRoles, Demand and Pay

    ITIL 5 Foundation is a practical entry point for service management careers across Czechia, valued by the business services centres, IT outsourcers, banks, telcos and manufacturers that run large digital operations. As centres move to higher-value work and adopt AI at scale, employers want people who can apply ITIL practices to real services. Demand spans roles from Service Desk Analyst and Incident Manager to Change Manager and IT Service Manager, and here is what the market is telling us right now.

    Market Forces Making ITSM Skills Essential in Czechia

    ITIL 5 Foundation is more than a certificate. It is a practical first step into service management. Join professionals across Czechia who turn digital services into measurable value. Start your journey today.

    Your Czechia Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift This Training Delivers

    Czechia's business services and IT market is expanding with digital transformation and AI adoption, and employers increasingly separate credentialed service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, worldsalaries (Czechia) 2026.

    How to Get ITIL V5 Founfdation Certified in CzechiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Czechia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities You Can Apply at Work

    Here is what you will learn in ITIL 5 Foundation: how to manage modern digital products and services, apply the ITIL value system, and use the guiding principles, four dimensions and key practices to create and improve value. By the end, you will be ready for the exam and able to apply the concepts at work.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how they create value, and how they are managed across the product and service lifecycle in modern organisations.

    The ITIL Value System

    Connect guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that keeps value flowing.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to make better, more practical service decisions.

    The Four Dimensions

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to service management.

    Key Management Practices

    Explore core ITIL practices, including incident management, change enablement and service request management, and how they support consistent ways of working.

    Continual Improvement and Value Streams

    Use continual improvement and value stream mapping to remove waste, improve flow and keep raising the value your services deliver over time.

    Who Should TakeITIL V5 Foundation Certification Training in Czechia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CZK 29150

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CZK 29150

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL Version 5 Foundation Certification Training in Czechia

    As a trusted ITIL Version 5 Foundation training company in Czechia, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build service management capability and prepare for the exam. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team in Czechia, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training organisation delivering AXELOS (PeopleCert) aligned ITIL courseware
    • Expert trainers with real-world IT service management experience
    • Flexible formats: live online, classroom and corporate group training
    • Comprehensive materials, practice tests and exam simulators
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and security
    • Post-training support and clear guidance on the ITIL 5 Foundation exam
    • Globally recognised training partner supporting learners across 100+ countries
    • Dedicated learner support before, during and after training

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in CzechiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Czechia

    Hilton Prague Atrium, 311, Pobřežní, Florenc, Karlín, Prague 8, district Prague 8, Prague, 186 00, Czech Republic

    ITIL Version 5 Foundation Training Location in Czechia

    Grand Hotel Prague Towers, 1655/1, Kongresová, Nusle, Prague 4, district Prague 4, Prague, 140 00, Czech Republic

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    Corporate ITIL 5 Foundation Training in CzechiaFor Teams

    • Tailored ITIL training for teams, departments and service desks
    • Flexible delivery through onsite, live virtual or blended formats
    • Training schedules aligned with your team's availability
    • Accredited trainers with hands-on IT service management experience
    • Role-based examples and industry-relevant case discussions
    • Progress tracking, assessments and learner reporting
    • Scalable delivery for teams across Czechia and global sites

    Trusted by Leading Organisations

    Skoda AutoCEZKomercni BankaO2 Czech RepublicHoneywellIBM

    What Our Learners Say

    Passed First Time and Using It Daily

    "The training made the ITIL value system genuinely clear, not just theory. I passed the ITIL 5 Foundation exam on my first attempt and now use the guiding principles every day on the service desk."

    Tomas Novak

    Service Desk Analyst

    0/0

    Practical and Easy to Follow Online

    "I joined the live online sessions around a busy job in a business services centre. The trainer used real examples from service operations, which helped the four dimensions and practices stick."

    Petra Svobodova

    IT Support Specialist

    0/0

    A Solid Step into Service Management

    "As someone moving from support into service management, this gave me the language and confidence I needed. The mock questions were close to the real exam and the materials were well organised."

    Jakub Dvorak

    Aspiring Service Manager

    0/0

    Our Team Finally Speaks One Language

    "We trained our IT operations team together and now everyone shares the same approach to incidents, changes and improvement. Handovers are smoother and our reporting is far more consistent."

    Lucie Horakova

    IT Operations Manager, Business Services

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    Tailored Corporate Training That Worked

    "Invensis Learning delivered tailored corporate training that fit our service model. The accredited trainer and flexible scheduling made it easy to upskill a distributed team without disrupting delivery."

    Martin Prochazka

    Head of Service Delivery, IT Outsourcing

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised entry credential valued by Czechia's business services centres, IT outsourcers, banks and manufacturers. It opens roles from service desk analyst to incident, change and service management, where pay rises with seniority.

    General

    Is ITIL 5 Foundation worth it for my career in Czechia?

    Yes. ITIL 5 Foundation is a globally recognised entry credential valued by Czechia's business services centres, IT outsourcers, banks and manufacturers. It opens roles from service desk analyst to incident, change and service management, where pay rises with seniority.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL value system, and the practices that help organisations create, deliver and improve value.

    Who should take this training?

    It suits IT and business professionals at any stage, including service desk and support staff, analysts, team leads and managers moving into service roles. There are no formal prerequisites, so it is open to anyone wanting a recognised first credential.

    Are there any prerequisites for ITIL 5 Foundation?

    No. AXELOS sets no formal prerequisites for ITIL 5 Foundation. No prior ITIL, ITSM knowledge or work experience is required, which makes it an accessible starting point for both IT and business professionals.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. You can confirm current renewal options through your PeopleCert account.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and exam simulator access, plus learner support and a course completion record. Exam delivery is arranged through PeopleCert. Request a quote for details.

    How much does ITIL 5 Foundation training cost in Czechia?

    Training cost varies by format, schedule and whether the exam is bundled. Pricing for live online, classroom and corporate options is available on request. Talk to a learning advisor for a quote tailored to your needs.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some options bundle the ITIL 5 Foundation exam, while others price training and exam separately. PeopleCert exam fees vary by region and currency, so confirm what is included when you request a quote.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and business services teams. Contact us for a tailored group quote for your organisation in Czechia.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 Foundation exam first time?

    You can re-sit the exam. Our training includes practice questions, mock exams and exam guidance to help you prepare thoroughly, and selected plans offer retake support. Confirm the current re-sit policy and fees with PeopleCert.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book and uses single-answer multiple-choice questions. It is delivered online with PeopleCert OnVUE proctoring or at an authorised test centre, based on the ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, multiple-choice examination delivered by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. Broad understanding across all nine topic areas of the syllabus is the best way to prepare.

    How do I book the ITIL 5 Foundation exam?

    You schedule the exam through PeopleCert, either via OnVUE online proctoring available 24/7 or at an authorised test centre. Our team can guide you through booking once you are ready.

    Course Content

    Do I need prior experience to follow the course?

    No prior experience is needed. The course starts from core concepts and builds up, with practical examples and trainer support, so beginners and experienced staff can both follow it comfortably.

    What topics does the ITIL 5 Foundation syllabus cover?

    The syllabus covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL value system, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, mock exams and an exam simulator, along with topic-wise quizzes, to help you identify weak areas and build readiness for the exam.

    Is the courseware aligned to the current ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus published by AXELOS (PeopleCert), covering the ITIL value system and the latest practice guidance.

    What language and materials are provided?

    Training is delivered in English with accredited courseware, reference guides, quizzes and practice materials. Corporate sessions can be tailored to your team's context and service operating model.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website by choosing your format and completing payment, after which you receive access to schedules and materials. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Czechia?

    We offer live online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule across Prague, Brno and beyond.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

    Is support available after the training?

    Yes. You receive post-training support, including guidance on the exam and access to learning resources, so you can move from training to certification with a clear, supported path.