Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Qualification?Your Route into Modern IT Service Management

    ITIL 4 Foundation certification training in Germany gives IT and business professionals a clear introduction to modern IT service management. The ITIL 4 Foundation (ITIL-F) qualification is AXELOS and PeopleCert's entry-level credential in the global ITIL 4 scheme, designed to help you view IT-enabled products and services through an end-to-end operating model for value creation and continual improvement. You will learn the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles and the core practices that organisations across Germany rely on every day. There are no formal prerequisites, so the credential is open to anyone starting out in IT service management or moving into it from another role. If you want a recognised first step that employers in IT services, automotive, banking and the public sector value, ITIL 4 Foundation is a strong place to begin. Start your service management journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Germany, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Qualification?Your Route into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Germany, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in GermanyDo You Qualify for the ITIL 4 Foundation Exam?

    How ITIL 4 Foundation Strengthens Your CareerValue for Professionals and Teams

    ITIL 4 Foundation Exam Format in GermanyWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Germany

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers and Hiring Demand in GermanyWhy Get ITIL 4 Certified?

    ITIL 4 is now a baseline expectation for IT service management roles across Germany, valued by IT services firms, automotive and manufacturing groups, banks, insurers, telecoms and the public sector. As organisations modernise IT and move to the cloud amid a wide skills shortage, certified service management professionals are in steady demand, from service desk analyst to IT service manager and head of service management. Here is what the German market is telling us right now.

    IT Service Challenges Driving ITIL 4 Demand in Germany

    ITIL 4 Foundation is more than a certificate. It is your entry into one of Germany's most in-demand IT disciplines. Join professionals who keep digital services running and start your journey today.

    Your Germany Career Transformation

    Your IT Career, Reimagined with ITIL 4

    The Before and After Picture

    Germany's IT sector keeps growing through digital transformation and cloud adoption even as the wider economy stays flat, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, ERI SalaryExpert (Germany) 2026.

    How to Get ITIL 4 Founfdation Certified in GermanyStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Germany is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 4 Skills You Will MasterCore Service Management Capabilities

    This ITIL 4 Foundation training shows you exactly what you will learn: the concepts, model and practices behind modern IT service management. By the end you can speak the language of ITIL 4 and apply it to everyday service work.

    The ITIL 4 Service Value System

    Understand how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to create value from end to end.

    Core Service Management Concepts

    Explain what a service is, how value is co-created between providers and consumers, and the roles of utility, warranty, outputs and outcomes in delivering IT services.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are and progress iteratively with feedback to adapt ITIL practices to your own context.

    Key ITIL 4 Practices

    Work with incident management, problem management, change enablement, the service desk and service level management to support users and keep services running.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, KPIs and key metrics to measure performance and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Germany?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in GermanyTrusted by Professionals

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Germany who want to build IT service management capability and prepare for the AXELOS exam. Our programmes combine experienced accredited trainers, flexible delivery formats, official courseware, and learner-focused support. Whether you are enrolling as an individual or planning group training for your team, Invensis Learning is an ITIL 4 Foundation training company in Germany that provides a professional learning experience built around practical understanding, real-world application, and measurable outcomes.

    • Accredited training provider for AXELOS and PeopleCert
    • Experienced, certified trainers with real IT service management experience
    • Live online and classroom formats to fit your schedule
    • Official ITIL 4 courseware aligned to the current syllabus
    • Practice questions, mock exams and structured exam preparation support
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training delivery
    • Customised corporate training for teams across Germany

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    ITIL 4 Foundation Training Locations in GermanyInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Germany

    Kastens Hotel Luisenhof, Luisenstraße 1-3, 30159 Hannover, Germany

    ITIL 4 Foundation Training Location in Germany

    Leonardo Dortmund Burgwall 11-13, 44135 Dortmund, Germany

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    ITIL 4 Corporate Training in GermanyUpskill Your Whole Team

    • Tailored ITIL 4 training aligned to your tools and service goals
    • Flexible delivery onsite, live online or blended for teams
    • Accredited trainers with real IT service management experience
    • Group scheduling that fits around your operations
    • Progress tracking and reporting for L&D and managers
    • Volume-based pricing for small and large teams
    • Consistent ITSM practice across departments and sites

    Trusted by Leading Organisations

    SAPDeutsche TelekomSiemensBoschAllianzBMW

    What Our Learners Say

    Passed First Time and Use It Every Day

    "The course finally made sense of how incidents, problems and changes fit together. I passed the ITIL 4 Foundation exam on my first attempt and now use the guiding principles in my daily support work."

    Lukas Berger

    IT Support Specialist

    0/0

    Practical and Well Structured

    "Clear trainer, practical examples and helpful mock exams. The Service Value System clicked quickly, and our service desk now shares a common language thanks to the training."

    Anna Hoffmann

    Service Desk Team Lead

    0/0

    A Great First Certification

    "I moved into IT from another field, and this was my first certification. The sessions were beginner friendly and the exam prep gave me real confidence to apply for service management roles."

    Markus Weber

    Aspiring IT Service Manager

    0/0

    Consistent Practice Across the Team

    "We trained our IT operations team through Invensis Learning. The delivery was flexible around our shifts, and the team now handles change enablement far more consistently across sites."

    Sandra Krause

    IT Operations Lead, Financial Services

    0/0

    Reliable Corporate Training Partner

    "As an L&D manager I needed a provider who could upskill a mixed team on a tight schedule. The corporate ITIL 4 sessions were well organised, accredited and tailored to our environment."

    Thomas Schmidt

    Learning and Development Manager, Manufacturing

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, with exams delivered by PeopleCert. It introduces modern IT service management, including the Service Value System, four dimensions, guiding principles and key practices, and needs no prior experience.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, with exams delivered by PeopleCert. It introduces modern IT service management, including the Service Value System, four dimensions, guiding principles and key practices, and needs no prior experience.

    Is ITIL 4 Foundation worth it for IT professionals in Germany?

    Yes. ITIL is widely listed as a preferred qualification by German employers in IT services, automotive, banking and the public sector. With over 137,000 unfilled IT roles, certified service management staff are in steady demand, and IT service manager roles average around €72,500 a year.

    Who should take the ITIL 4 Foundation course?

    ITIL 4 Foundation suits anyone involved in IT services, including service desk and support staff, IT administrators, analysts, project team members and career changers. There are no formal prerequisites, so it is open to both IT and business professionals at any stage.

    Is the ITIL 4 Foundation certification recognised in Germany?

    Yes. ITIL 4 is a globally recognised AXELOS and PeopleCert credential valued by employers across Germany and worldwide, including IT services firms, DAX enterprises, banks, telecoms and public sector organisations.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through a PeopleCert subscription or by passing a higher ITIL 4 qualification. Confirm the current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 4 Foundation training cost in Germany?

    Training fees vary by format and provider and are available on request. The PeopleCert exam fee is billed separately under regional pricing. Speak with a learning advisor for current pricing and to compare live online and onsite options.

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes official ITIL 4 courseware, accredited instructor-led sessions, practice questions, mock exams and exam preparation support, plus learner support and a course completion certificate. Ask about bundles that include the exam voucher.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some bundles include the PeopleCert exam voucher, while others quote training and exam separately. The exam fee varies by region and channel, so confirm the current amount and what your package covers before enrolling.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and whole departments. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book and uses single-answer multiple-choice questions. It is set by AXELOS and delivered by PeopleCert, covering service management concepts, the Service Value System, the four dimensions, guiding principles, practices and continual improvement.

    How many questions are on the ITIL 4 Foundation exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need to answer 26 questions correctly, a 65% pass mark, to achieve the certification.

    What is the passing score for the ITIL 4 Foundation exam?

    The passing score is 65%, which means 26 out of 40 questions correct. The exam is at knowledge and comprehension level, so broad understanding of the ITIL 4 concepts and terminology is the best way to prepare.

    How is the ITIL 4 Foundation exam delivered?

    You can take the exam online with PeopleCert OnVUE remote proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options use the same format and pass mark, so you can choose what is convenient for you.

    What if I do not pass the exam the first time?

    You can resit the ITIL 4 Foundation exam through PeopleCert by booking a new attempt. Our training includes practice questions, mock exams and preparation guidance to help you pass with confidence; confirm the current resit fee at peoplecert.org.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System and service value chain, the four dimensions of service management, the seven guiding principles, key ITIL practices, continual improvement, service level agreements and key metrics.

    Can a complete beginner take ITIL 4 Foundation?

    Yes. ITIL 4 Foundation has no prerequisites and is designed as an introduction, so beginners are welcome. The sessions build concepts step by step, with practical examples and hands-on practice to support learners new to IT service management.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, full-length mock exams and topic-wise quizzes that mirror the real exam, helping you identify weak areas and build readiness before exam day.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is official and aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and the latest practices.

    Will I receive a certificate after the training?

    Yes. You receive a course completion certificate after meeting the course requirements, and on passing the PeopleCert exam you earn the official ITIL 4 Foundation certification and digital badge.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Germany?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start the training?

    We run regular batches across the week and at weekends, so you can usually start within days. See upcoming schedules on the website or speak with an advisor to find the next available cohort that suits you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a Flexi Pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.