Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and our certification training in Germany prepares you to earn it with confidence. It introduces the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations create and continually improve value. You learn how value is co-created across the product and service lifecycle, how the four dimensions and seven guiding principles shape decisions, and how continual improvement keeps services relevant in a digital era. The credential suits IT and business professionals alike, with no formal prerequisites. With strong demand for structured service management across German automotive, banking, telecoms and managed service employers, ITIL 5 is a practical first step. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Germany, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Germany, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in GermanyDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 CertificationRecognition, Skills and Career Momentum

    ITIL V5 Foundation Exam Format in GermanyWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Germany

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in GermanyRoles, Demand and Pay

    ITIL 5 skills are in strong demand across Germany, where automotive groups, banks, telecoms and managed service providers run complex IT estates and value a common service management framework. As the country tackles a wide IT skills gap and pushes digital sovereignty, professionals who can stabilise services and link IT to value are sought after, from service desk analyst to IT service delivery manager. Here is what the market is telling us right now.

    What Is Driving Demand for ITIL 5 Skills in Germany

    ITIL 5 Foundation is more than a certificate. It is a career multiplier for service management professionals in Germany. Join learners who bring order, value and reliability to modern IT. Start your journey today.

    Your Germany Career Transformation

    Your Career Before and After ITIL 5 Certification

    The Shift This Training Delivers

    Germany's IT services market is expanding with digital transformation, sovereign cloud and managed services, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, jobvector, StepStone (Germany) 2026.

    How to Get ITIL V5 Founfdation Certified in GermanyStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Germany is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 ProgrammePractical, Exam-Ready Capabilities

    This ITIL 5 Foundation training helps learners build practical, exam-ready knowledge of digital service management. By the end, you can explain the ITIL Value System, apply the guiding principles, and connect everyday IT work to value.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation begin with how modern digital products and services create value across their lifecycle, and how the shift from IT service management to digital product and service management changes the way teams work.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that keeps value flowing from demand to outcome.

    The Seven Guiding Principles

    Apply the seven guiding principles, such as focus on value, start where you are, and progress iteratively with feedback, to make better decisions and adapt practices to real digital environments.

    The Four Dimensions

    Take a holistic view using the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how these stages work together to create and sustain value.

    ITIL Management Practices

    Explore the role of ITIL's management practices and how official practice guides support consistent, effective ways of working for incidents, changes, problems and service requests across the organisation.

    Value Co-Creation and Sustainability

    See how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability so services deliver responsible, lasting value.

    Continual Improvement and Value Streams

    Build the habit of continual improvement and use value stream mapping and management to find and remove waste, so services keep getting better in a fast-moving digital era.

    Who Should TakeITIL V5 Foundation Certification Training in Germany?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Training in GermanyAccredited, Expert-Led and Flexible

    As a trusted ITIL Version 5 Foundation training company in Germany, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations across Germany that want dependable, value-led IT services. Our programmes pair PeopleCert-aligned courseware with experienced, practitioner trainers, flexible live online and classroom formats, and structured exam preparation. Whether you enrol as an individual or arrange corporate training for your team, you get a quality-assured experience backed by ISO 9001 and ISO 27001 certified operations, practical case-based learning, and dependable post-training support.

    • PeopleCert-aligned ITIL 5 courseware and accredited, expert trainers
    • Flexible live online and classroom training across Germany and globally
    • Trainers are practitioners with real ITSM and IT governance experience
    • Structured exam preparation with practice questions and mock tests
    • ISO 9001 and ISO 27001 certified training operations
    • Customised corporate training for teams and business units
    • Dedicated learner support before, during and after training
    • Authorised training partner with leading bodies including PeopleCert

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in GermanyInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Germany

    Kastens Hotel Luisenhof, Luisenstraße 1-3, 30159 Hannover, Germany

    ITIL Version 5 Foundation Training Location in Germany

    Leonardo Dortmund Burgwall 11-13, 44135 Dortmund, Germany

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    Corporate ITIL 5 TrainingBuilt for Your Organisation

    • Tailored ITIL 5 training for teams, departments and IT functions
    • Flexible delivery through onsite, live virtual or blended formats
    • Accredited, practitioner trainers with real ITSM experience
    • Schedules aligned to your team's availability across Germany
    • Role-based examples and industry-relevant case discussions
    • Progress tracking, assessments and learner feedback
    • Dedicated coordination and support for group programmes

    Leading Organisations

    SAPSiemensDeutsche TelekomBoschAllianzVolkswagen

    What Our Learners Say

    A Shared Language for Our Service Desk

    "The ITIL 5 training finally gave my team a shared language for incidents and changes. The trainer used real service desk examples, and the mock questions made the exam feel familiar on the day."

    Lukas Weber

    IT Support Lead

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    Practical and Career-Changing

    "I moved from coordinator to service manager within months of certifying. The sessions on the Value System and guiding principles were practical, and I could apply them to my work straight away."

    Anna Schmidt

    IT Service Manager

    0/0

    Well Structured and Flexible

    "Clear explanations of the four dimensions and continual improvement, with plenty of examples from real IT operations. The live online format fitted around my shifts and kept me engaged throughout."

    Mehmet Yilmaz

    IT Operations Analyst

    0/0

    Consistency Across Our Teams

    "We trained two service teams together and the consistency improved fast. The trainer tailored the case discussions to our managed services context, and our incident handling is noticeably calmer now."

    Julia Becker

    L&D Manager, IT Services Sector

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    The Right Foundation Before Migration

    "The corporate programme gave our operations group a common ITSM foundation ahead of a major cloud migration. Scheduling was flexible, the content was on point, and the support throughout was excellent."

    Thomas Kruger

    Head of IT Operations, Manufacturing

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and management practices, and suits IT and business professionals with no prior ITIL knowledge.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and management practices, and suits IT and business professionals with no prior ITIL knowledge.

    Is ITIL 5 Foundation worth it for professionals in Germany?

    Yes. ITIL 5 is widely recognised by German employers in automotive, banking, telecoms and managed services. IT service manager roles in Germany average around EUR 72,500 per year, and a recognised ITSM credential helps you stand out in a market with roughly 109,000 unfilled IT roles.

    Who should take the ITIL 5 Foundation course?

    The course suits IT support staff, analysts, service desk teams, aspiring service managers and business professionals who work with IT services. There are no formal prerequisites, so it is open to anyone wanting a recognised first step in service management.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Attending an accredited training course is recommended to prepare for the exam, but no prior ITIL or ITSM experience is required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew by earning 60 CPD (Continuing Professional Development) points within each three-year certification cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, expert-led sessions, practice questions, mock exams and exam preparation support, plus learner support throughout. For a full breakdown by format, request a quote from a learning advisor.

    How much does ITIL 5 Foundation training cost in Germany?

    Training cost in Germany varies by format and schedule, so the price is available on request. Live online and classroom options are priced differently, and corporate group rates are available. Contact us for a tailored quote.

    Is the PeopleCert exam fee included in the training price?

    The exam fee is billed separately by PeopleCert and varies by region and channel. Confirm the current ITIL 5 Foundation exam fee for Germany at peoplecert.org before booking, and ask us about training and exam bundle options.

    Do you offer corporate or group discounts for ITIL 5 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and business units. Contact us for a group quote tailored to your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice, single-answer questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert. It tests your understanding of ITIL 5 concepts at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (1 hour). It is a single-answer, multiple-choice paper covering the nine topic areas of the syllabus.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 correct answers out of 40. Broad understanding across all topic areas is the most reliable way to clear the mark comfortably.

    How is the ITIL 5 Foundation exam delivered?

    You can sit the exam online through the PeopleCert OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. Both options are available to candidates in Germany.

    What happens if I do not pass the exam the first time?

    You can resit the exam through PeopleCert. Our training includes mock exams, practice questions and revision support to build your readiness, so you go in well prepared. Talk to an advisor about resit options.

    Course Content

    Do I need prior experience to take ITIL 5 Foundation?

    No prior experience is needed. The course is beginner-friendly and starts from core concepts, with guided practice and trainer support, so newcomers to IT service management can follow along confidently.

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine syllabus topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What learning resources are included?

    You receive accredited courseware, practice questions, full mock exams and topic-wise quizzes, along with trainer-led case discussions. These resources help you reinforce concepts and identify weak areas before the exam.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5 Version 5.0, the current edition from AXELOS (PeopleCert), including its focus on digital product and service management and value stream management.

    What language and formats is the training delivered in?

    Training is delivered in English through live online (online) instructor-led sessions and classroom formats. You can choose the format that fits your schedule, with corporate delivery available for teams.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol online and join an upcoming batch. Choose your format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live online (live virtual) instructor-led training and classroom training, plus customised corporate group training. This lets individuals and teams in Germany pick the format that best suits their schedule.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team and we will help you move to a date that works for you.

    Do you provide ITIL 5 training for teams in Germany?

    Yes. We deliver corporate ITIL 5 training for teams across Germany through onsite, live virtual or blended formats, with schedules and case examples tailored to your organisation. Request corporate training for a group quote.

    What support do I get after the training?

    You receive post-training support, including access to learning resources and guidance on booking your PeopleCert exam. Our team stays available to answer questions as you prepare and certify.