Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters in DenmarkYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme created by AXELOS and awarded by PeopleCert, introducing digital product and service management, the ITIL Value System, and the practices that help organisations co-create value. ITIL 5 Foundation certification training in Denmark gives IT and business professionals a globally recognised credential and a practical command of modern service management. ITIL 5 is the fifth iteration of the framework, with a sharper focus on digital products, value streams and the full product and service lifecycle. For Denmark, where public-sector digitalisation and a structural IT skills shortage are reshaping the market, the credential signals exactly the capability employers in Copenhagen, Aarhus and Odense are hiring for. Whether you support services at an IT consultancy, run operations inside a global capability centre, or lead a service desk in the public sector, this programme prepares you to pass the ITIL 5 Foundation exam and apply the framework at work. Start your ITSM journey with Invensis Learning and an AXELOS-aligned learning path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Denmark, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters in DenmarkYour Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Denmark, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in DenmarkDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off for Danish ProfessionalsSkills, Recognition and Career Mobility

    ITIL V5 Foundation Exam Format in DenmarkWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Denmark

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Foundation Career in DenmarkRoles, Demand and Pay

    ITIL is the global standard for IT service management, and Danish employers value certified practitioners as they modernise services and close a wide IT skills gap. From IT services firms and global capability centres to pharma, shipping, banking and the public sector, the credential maps to roles from service desk analyst to IT service manager. Here is what the Danish market is telling us right now.

    What Is Driving ITIL Demand Across Denmark

    ITIL 5 Foundation is more than a certificate. It is a practical edge in Denmark's service-driven IT market. Join professionals who run modern, value-focused services and lead with a recognised framework. Start your journey today.

    Your Denmark Career Transformation

    Your Before and After with ITIL 5 Foundation

    The Shift Danish Employers Notice

    Denmark's IT market is splitting into professionals who can run modern, value-driven services and those who cannot, and a recognised ITIL credential is increasingly the line between them. Here is which side of that line you want to be on.

    Sources: SalaryExpert, PayScale, Glassdoor (Denmark) 2026.

    How to Get ITIL V5 Founfdation Certified in DenmarkStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Denmark is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 Foundation TrainingThe ITIL Value System in Practice

    ITIL 5 Foundation training covers the core of modern service management: the ITIL Value System, the guiding principles, the four dimensions, the product and service lifecycle, and key management practices. By the end you can apply ITIL concepts at work and sit the foundation exam with confidence.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their lifecycle.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to deliver value.

    Value Co-Creation and the Four Dimensions

    Apply the value co-creation model and the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, and keep it simple and practical to make better, faster service decisions in real digital settings.

    Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they combine to create value.

    Management Practices and Continual Improvement

    Outline ITIL's key management practices, the role of continual improvement, and how value stream mapping helps teams remove waste and improve everyday work.

    Who Should TakeITIL V5 Foundation Certification Training in Denmark?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    DKK 10560

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    DKK 10560

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis for ITIL 5 Foundation in DenmarkAccredited, Flexible Learning

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Denmark. As an Accredited Training Organization, we combine certified ITSM trainers, AXELOS-aligned courseware and flexible delivery to take you from learning to a confident exam attempt. Whether you join a live online cohort or arrange classroom training for your team, you get a practical, support-rich experience built around real service management outcomes and internationally recognised quality standards.

    • Accredited Training Organization aligned to AXELOS and PeopleCert standards
    • Experienced, certified ITSM trainers with real-world service exposure
    • Live online and classroom formats that fit working professionals in Denmark
    • AXELOS-aligned courseware, practice questions and exam preparation support
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training
    • Corporate group training tailored for Danish teams and time zones

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in DenmarkInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Denmark

    Villa Provence Hotel, Fredens Torv 12, 8000 Aarhus

    ITIL Version 5 Foundation Training Location in Denmark

    Hotel Royal, Store Torv 4, 8000 Aarhus

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    Corporate ITIL 5 Foundation TrainingAligned Across Denmark

    • Upskill whole service teams on one shared ITIL framework
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Schedules aligned with your team's availability and time zone
    • AXELOS-aligned trainers with practical ITSM and industry experience
    • Role-based examples drawn from Danish IT and service operations
    • Dedicated coordination and progress tracking for group programmes
    • Scalable delivery for teams across Copenhagen, Aarhus and beyond

    Leading Organisations

    MaerskNovo NordiskDanske BankNetcompanyOrstedKMD

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The trainer made the ITIL Value System and the guiding principles genuinely easy to follow. I went in as a support analyst with no framework background and passed the foundation exam comfortably on my first attempt."

    Mette Sorensen

    IT Support Analyst

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    Practical and Well Structured

    "Clear, practical sessions with plenty of mock questions. The four dimensions and lifecycle topics finally clicked for me, and I now use the same language with my service desk colleagues every day."

    Lars Andersen

    Service Desk Team Lead

    0/0

    Flexible Learning That Fits Work

    "I took the live online format around a busy work schedule and it worked well. The AXELOS-aligned materials and revision support gave me real confidence going into the exam."

    Sofie Nielsen

    Junior IT Service Coordinator

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    Standardised Our Service Practices

    "We enrolled our whole operations team and the customised group sessions standardised how we handle incidents and changes. The shared ITIL language has already improved how the team works together."

    Henrik Jensen

    IT Operations Lead, Logistics Sector

    0/0

    A Smooth Corporate Training Experience

    "As an L&D lead I valued the clear coordination and progress tracking. The trainers tailored examples to our context, and our team came away certified and noticeably more aligned on service management."

    Camilla Pedersen

    Head of Learning and Development, FinTech Sector

    0/0



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    Locations Worldwide

    99%

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value.

    Is ITIL 5 Foundation worth it in Denmark?

    Yes. With a structural IT specialist shortage and heavy public and private digitalisation, Danish employers value ITIL-certified professionals for roles from service desk to IT service manager. The credential is globally recognised and portable across sectors.

    Who should take ITIL 5 Foundation training?

    It suits IT and business professionals at any career stage, including service desk staff, support analysts, project team members and managers who want a common service management language. No prior ITIL knowledge is required.

    Do I need prior experience or prerequisites?

    No. ITIL 5 Foundation has no formal prerequisites, so beginners and experienced professionals can both enrol. Training is recommended to prepare for the exam, and Invensis Learning provides AXELOS-aligned materials and trainer support.

    How long is the certification valid and how do I renew it?

    The certification is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within the three-year cycle, as specified by PeopleCert.

    Who governs the ITIL 5 Foundation certification?

    ITIL was created by AXELOS, which PeopleCert acquired in 2021. PeopleCert is now the sole owner, publisher and examination body for all ITIL qualifications, including ITIL 5 Foundation.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock tests and learner support. Exam vouchers may be bundled or purchased separately through PeopleCert. Request a quote for current inclusions.

    How much does ITIL 5 Foundation training cost in Denmark?

    Pricing varies by format and schedule and is available on request. Live online and classroom options are quoted locally, while the PeopleCert exam fee is billed separately. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    Exam fees are set by PeopleCert and may be bundled with training or bought separately, depending on the package. Confirm whether your chosen plan includes the exam voucher when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments across Denmark. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is a closed-book, multiple-choice test of 40 questions. It is delivered online proctored through PeopleCert OnVUE or at an authorised test centre, and is based on the ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes (one hour) to complete it. It is taken under closed-book conditions.

    What is the passing score for ITIL 5 Foundation?

    You need 65%, which is 26 out of 40 questions correct, to pass. Aim for broad understanding across all nine syllabus topics rather than mastering any single area.

    How and where do I take the exam?

    You can sit the exam online from home or office through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Invensis Learning helps you prepare and schedule it.

    What if I do not pass on the first attempt?

    You can re-sit the exam through PeopleCert; re-sit fees and policies are set by PeopleCert. Our trainers and practice resources are designed to help you prepare for a confident first attempt.

    Which syllabus version is the exam based on?

    The exam is based on the current ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS, covering nine topic areas from digital product and service management to value stream mapping.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    Training covers nine topic areas, including digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites, so beginners can follow it comfortably. Trainers explain each concept from the ground up and use practical examples and practice questions to reinforce learning.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock tests and reference materials mapped to the ITIL 5 Foundation syllabus, plus trainer-led sessions and post-training support.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the 40-question format, helping you identify weak areas and build readiness for the real exam.

    What language is the training delivered in?

    Training is delivered in English, the language of the ITIL 5 Foundation exam, which keeps terminology consistent between your preparation and the assessment.

    Enrollment

    How do I enrol in ITIL 5 Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to start.

    What training formats are available in Denmark?

    We offer ITIL 5 Foundation training online as live virtual instructor-led sessions, classroom training, self-paced e-learning and customised corporate group training, so you can pick the format that fits your schedule.

    How soon can I start?

    New cohorts run regularly, and self-paced learning lets you begin immediately. Check upcoming schedules or ask a learning advisor about the next live online batch in your time zone.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.