Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, introducing the core concepts of modern digital product and service management. ITIL 5 Foundation certification training in Copenhagen gives IT and business professionals across Denmark a recognised, practical grounding in the ITIL Value System, value co-creation and continual improvement. Delivered by PeopleCert as the fifth iteration of the IT Infrastructure Library, ITIL 5 moves beyond traditional IT services to cover the full product and service lifecycle, the four dimensions of service management, the seven guiding principles and Value Stream Mapping. It is the framework Danish employers in life sciences, shipping, finance and the public sector rely on to deliver and improve digital services. There are no formal prerequisites, so the credential suits service desk staff, analysts, managers and career changers alike. With Invensis Learning, you prepare with structured courseware and trainer guidance, then take the PeopleCert exam on a clear, supported path to becoming ITIL certified.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Copenhagen, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Copenhagen, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in CopenhagenDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn the ITIL 5 Foundation Credential?A Skill Set Copenhagen Employers Reward

    ITIL V5 Foundation Exam Format in CopenhagenWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Copenhagen

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Skills Take Your Career in CopenhagenRoles, Demand and Pay

    ITIL is the service management standard Danish employers in pharma, shipping, finance, the public sector and IT outsourcing rely on to run digital services. As Denmark cements its lead in digital government and enterprises modernise complex, multi-supplier service environments, certified service management professionals are in steady demand. Roles span the service desk to IT service and operations management, and here is what the Copenhagen market is telling us right now.

    Why Service Management Skills Are in Demand Across Denmark

    ITIL 5 Foundation is more than a credential. It is the service management foundation Danish employers look for. Join professionals who deliver and improve digital services with confidence. Start your journey today.

    Your Copenhagen Career Transformation

    Where You Stand Today,

    And How ITIL 5 Foundation Moves You Forward

    Denmark's digital services market is expanding with government modernisation and enterprise cloud adoption, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale (Denmark) 2026.

    How to Get ITIL V5 Founfdation Certified in Copenhagen Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Copenhagen is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationBuilt on the Latest ITIL Syllabus

    This ITIL 5 Foundation training gives learners a practical, exam-aligned grounding in modern service management. By the end of the course you can explain the ITIL Value System, apply the guiding principles, and describe how digital products and services create value across their lifecycle.

    Digital Product and Service Management

    Learn what you will gain in ITIL 5 Foundation from the first module: how modern digital products and services create value, how they are managed across their lifecycle, and why continual improvement sits at the centre of service delivery.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for creating value.

    Applying the Seven Guiding Principles

    Apply principles such as focus on value, start where you are, progress iteratively with feedback, and optimise and automate to make better decisions in real digital environments.

    The Four Dimensions of Service Management

    Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no dimension is neglected.

    The Product and Service Lifecycle

    Follow products and services through discovery, design, build, operation, and delivery and support, and see how each lifecycle activity works together to sustain value.

    Continual Improvement and Value Streams

    Use continual improvement and Value Stream Mapping to identify waste, improve flow, and keep digital services aligned with changing customer and business needs.

    Who Should TakeITIL V5 Foundation Certification Training in Copenhagen?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    DKK 10560

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    DKK 10560

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Copenhagen

    Invensis Learning delivers structured ITIL training for individuals and organisations in Copenhagen that want a recognised, practical grounding in service management. As an accredited training provider and a trusted ITIL Version 5 Foundation training company in Copenhagen, we combine certified trainers, AXELOS-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or arrange in-company training for your team, you get a professional learning experience built around practical understanding, real-world application and a clear path to passing the PeopleCert exam.

    • Accredited ITIL training aligned to the AXELOS and PeopleCert syllabus
    • Experienced, certified trainers with real IT service management practice
    • Flexible formats: live online, classroom and in-company delivery
    • Structured courseware, practice questions and exam preparation support
    • ISO 9001 and ISO 27001 certified training operations
    • Dedicated learner support before, during and after the course
    • Local and live virtual delivery for professionals across Denmark
    • Trusted by individuals and organisations across many industries

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    Global Course Portfolio

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    Quality Management

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    Professionals Trained

    ISO 9001:2015 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL Version 5 Foundation Training Locations in CopenhagenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Copenhagen

    Hotel D'Angleterre, Kongens Nytorv 34, 1050 København

    ITIL Version 5 Foundation Training Location in Copenhagen

    Hotel Sanders, Tordenskjoldsgade 15, 1055 København

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    Corporate ITIL 5 TrainingFor Your Teams in Copenhagen

    • Suitable for small, medium and large teams
    • Customised schedules built around team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with real service management and industry experience
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Denmark and global locations

    Trusted by Leading Organisations

    Novo NordiskMaerskDanske BankØRstedNetcompanyNNIT

    What Our Learners Say

    Passed on My First Attempt

    "The training made the ITIL Value System and guiding principles genuinely click for me. The practice questions matched the real exam style, and I passed the PeopleCert exam on my first attempt while working full time at a service desk."

    Mads Sorensen

    Service Desk Analyst

    0/0

    Helped Me Step into Service Management

    "I moved from general IT support into a service management role soon after the course. The trainer explained the four dimensions and the lifecycle with clear, real examples that I now use at work every day."

    Sofie Kristensen

    IT Coordinator

    0/0

    Practical and Well Paced

    "A well structured, practical introduction to ITIL 5. The live online sessions were easy to follow alongside my job, and the continual improvement content changed how I think about everyday incidents and problems."

    Frederik Holm

    Support Engineer

    0/0

    A Shared Framework for Our Team

    "We trained our whole service operations team and now everyone works from the same framework and vocabulary. Handovers between our support and supplier teams are noticeably smoother, and service quality has improved."

    Camilla Lund

    IT Operations Lead, Pharmaceuticals

    0/0

    Tailored and Relevant Corporate Training

    "The corporate delivery was tailored to our multi-supplier environment, which made it immediately relevant. Scheduling around our shifts was easy, and the certified trainers kept the sessions engaging and grounded in real scenarios."

    Anders Pedersen

    L&D Manager, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential valued by Copenhagen employers in pharma, shipping, finance, IT outsourcing and the public sector. It signals that you understand modern digital service management and helps you compete for service desk, ITSM and operations roles.

    General

    Is the ITIL 5 Foundation certification worth it in Copenhagen?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential valued by Copenhagen employers in pharma, shipping, finance, IT outsourcing and the public sector. It signals that you understand modern digital service management and helps you compete for service desk, ITSM and operations roles.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the guiding principles and continual improvement in modern digital environments.

    Who should take ITIL 5 Foundation training?

    The course suits service desk staff, support analysts, IT coordinators, managers and career changers. There are no formal prerequisites, so it is open to IT and business professionals at any stage who want a recognised grounding in service management.

    Do I need prior ITIL experience to enrol?

    No. ITIL 5 Foundation has no formal prerequisites and no prior ITIL or ITSM knowledge is required. It is the entry point to the ITIL 5 scheme and is designed to be accessible to beginners.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Confirm whether the PeopleCert exam voucher is bundled when you enrol. Request a quote for the current Copenhagen pricing.

    How much does ITIL 5 Foundation training cost in Copenhagen?

    Pricing varies by format, whether the exam voucher is bundled, and group size, so it is available on request. Live online, classroom and in-company options are quoted in local currency. Talk to a learning advisor for a tailored quote.

    Is the PeopleCert exam fee included in the price?

    It depends on the package you choose. PeopleCert exam pricing varies by region and channel, so some plans bundle the voucher and others quote it separately. We will confirm exactly what your enrolment includes before you pay.

    Do you offer group or corporate pricing?

    Yes. We offer in-company training with customised schedules and volume-based pricing for service desks, operations teams and whole IT functions. Contact us for a group quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 multiple-choice questions. It is delivered online with PeopleCert proctoring or at an authorised test centre, and you have 60 minutes to complete it.

    What is the passing score for the ITIL 5 Foundation exam?

    You need 65% to pass, which is 26 of the 40 questions correct. The exam tests knowledge and comprehension across topics such as the ITIL Value System, the guiding principles and the product and service lifecycle.

    How long is the ITIL 5 Foundation exam?

    The exam lasts 60 minutes and contains 40 multiple-choice questions. It is a closed-book assessment based on the ITIL 5 Foundation syllabus published by AXELOS and PeopleCert.

    What happens if I do not pass the exam first time?

    You can resit the PeopleCert exam after rebooking. Our training includes practice questions, mock exams and trainer guidance to help you prepare thoroughly and approach your first attempt with confidence.

    How do I book the ITIL 5 Foundation exam?

    You schedule the exam through PeopleCert, choosing online proctored delivery available 24/7 or an authorised test centre. We guide you through booking so you can sit the exam when you feel ready.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement and Value Stream Mapping.

    Can a beginner take this ITIL 5 course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. Trainers explain each concept with practical examples, and you get practice questions and support to build confidence.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams and reference materials mapped to the ITIL 5 Foundation syllabus. These resources help you revise and identify any areas to strengthen before the exam.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. The courseware is aligned to the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert, the current edition of the framework for digital product and service management.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 builds on ITIL 4 with an explicit focus on digital product and service management, the full product and service lifecycle, an updated ITIL Value System, and Value Stream Mapping. The course covers these evolutions as part of the syllabus.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Copenhagen?

    We offer live online instructor-led training, classroom sessions and customised in-company delivery for teams in Copenhagen and across Denmark, so you can pick the format that fits your schedule.

    How soon can I start the training?

    New cohorts run regularly across live online and in-company formats. Check the upcoming schedules for the next available dates, or speak with an advisor to find a batch that suits you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.