Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Your Entry Point to Digital Service Management in TallinnWhat ITIL Version 5 Foundation Delivers

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, and ITIL Version 5 Foundation certification training in Tallinn gives you a structured, supported route to earning it. You gain a working grasp of how organisations create, deliver and continually improve value through digital products and services. This certification suits IT and business professionals at any stage, from service desk and support staff to analysts, project team members and managers who want a recognised grounding in modern IT service management. There are no formal prerequisites, so it is an accessible first step whether you are new to the framework or moving up from hands-on delivery. Tallinn sits at the heart of one of the most digital economies in Europe, where fintech leaders, e-government services and shared service centres all depend on reliable, well-governed IT services. Earning ITIL 5 Foundation signals to local employers that you can connect service practice to real business outcomes. Start your ITIL journey with Invensis Learning and prepare for the PeopleCert exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tallinn, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Your Entry Point to Digital Service Management in TallinnWhat ITIL Version 5 Foundation Delivers

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tallinn, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in TallinnDo You Qualify for the ITIL V5 Foundation Exam?

    The Real PayoffOf Getting ITIL 5 Foundation Certified

    ITIL V5 Foundation Exam Format in TallinnWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Tallinn

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Foundation Career Paths in TallinnRoles, Demand and Pay

    ITIL 5 Foundation is a trusted marker of IT service management capability across Tallinn, valued by fintech firms, telecoms, shared service centres and public sector employers that run busy, business-critical IT services. As Estonia operates a fully digital state and its tech unicorns scale, employers increasingly look for people who can manage and improve services to a recognised standard. Demand spans from service desk and support roles up to incident, problem and service management, and here is what the local market is telling us right now.

    What Is Driving ITIL Demand Across Estonia's IT Market

    ITIL 5 Foundation is more than a certificate. It is a practical edge for professionals keeping Tallinn's digital services reliable. Join those who connect IT service to business value and start your journey today.

    Your Tallinn Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift This Credential Makes in Tallinn

    Estonia's digital economy keeps expanding, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, ERI, worldsalaries, Glassdoor (Estonia) 2026.

    How to Get ITIL V5 Founfdation Certified in Tallinn Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Tallinn is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build in This ProgrammeCapabilities That Map to the ITIL 5 Syllabus

    Here is what you will learn in ITIL 5 Foundation: how value is co-created and how the ITIL Value System, four dimensions, guiding principles, lifecycle and practices fit together. By the end, you can speak the language of modern service management and are ready for the PeopleCert exam.

    Navigate the ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, practices and continual improvement to create value end to end.

    Apply the Seven Guiding Principles

    Use principles such as focus on value, start where you are, and optimise and automate to make better, more practical decisions in real digital environments.

    Work Across the Four Dimensions

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic view of service management.

    Manage the Product and Service Lifecycle

    Follow products and services from discovery and design through to operation, delivery and support, and see how value accumulates at each stage.

    Use Core ITIL Management Practices

    Get to grips with the key management practices that keep digital services consistent, reliable and aligned with the needs of users and the business.

    Drive Continual Improvement and Value Streams

    Embed continual improvement as an ongoing habit and use value stream mapping to remove waste and lift the flow of value through the organisation.

    Who Should TakeITIL V5 Foundation Certification Training in Tallinn?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in TallinnAccredited Partner in Estonia

    As a trusted ITIL Version 5 Foundation training company in Tallinn, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and teams across Tallinn who want a recognised grounding in modern IT service management and a clear path to the PeopleCert exam. Our programmes combine certified, AXELOS-aligned instructors, flexible delivery, organised courseware and genuine learner support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by our ISO 9001 and ISO 27001 commitments.

    • Accredited training partner delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, certified trainers with real IT service management practice
    • Flexible formats: live online, classroom and corporate group training
    • Structured study materials, practice questions and exam-style assessments
    • Dedicated learner support before, during and after your training
    • Customised schedules for individuals, teams and organisations
    • ISO-certified quality and information security standards
    • Trusted by professionals and organisations across many industries

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in TallinnInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Tallinn

    InterContinental Athenaeum Athens, Athens

    ITIL Version 5 Foundation Training Location in Tallinn

    Conrad Athens The Ilisian, 46, Vasilissis Sofias, Lykavittos, Kolonaki Quarter, 1st Community of Athens, Athens, Municipality of Athens, Regional Unit of the Central Sector of Athens, Region of Attica, Decentralized Administration of Attica, 115 28, Greece

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    Corporate ITIL Training in TallinnUpskill Your Team

    • Suitable for small, medium and large IT and service teams
    • Customised schedules built around your team's availability
    • Flexible delivery via onsite, offsite, live virtual or hybrid formats
    • Certified trainers with hands-on service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Estonia and global locations

    Leading Organisations

    SwedbankSEBTeliaWiseBoltNortal

    What Our Learners Say

    Passed the Exam and Use It Every Day

    "The trainer made the ITIL Value System and guiding principles genuinely click. I passed the PeopleCert exam first time and now use the language daily on our service desk."

    Marten Tamm

    Service Desk Team Lead

    0/0

    Practical and Well Structured

    "Clear sessions and practical examples that matched my day job in IT support. The practice questions made the exam feel familiar rather than stressful."

    Kristiina Saar

    IT Support Specialist

    0/0

    Helped Me Step up into Service Roles

    "I moved from a hands-on role towards incident management, and ITIL 5 Foundation gave me the structure and credibility I was missing. Strong, supportive trainers."

    Andres Kask

    Incident Coordinator

    0/0

    A Shared Standard Across the Team

    "We trained our service team together and now everyone shares the same approach to value and continual improvement. Handovers and reporting improved noticeably."

    Liis Mägi

    IT Operations Manager, Fintech Sector

    0/0

    Flexible Delivery That Fit Our Roster

    "Invensis Learning ran a flexible corporate cohort that fit around our shifts. The team came away certified and far more consistent in how they manage services."

    Taavi Rebane

    L&D Lead, Shared Service Centre

    0/0



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    Happy Learners

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    99%

    Training Satisfaction

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential that proves you understand modern IT service management. In Tallinn it is valued by fintech firms, telecoms, shared service centres and public sector employers, and it opens routes towards service desk, incident, problem and service management roles.

    General

    Is ITIL 5 Foundation worth it for IT professionals in Tallinn?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential that proves you understand modern IT service management. In Tallinn it is valued by fintech firms, telecoms, shared service centres and public sector employers, and it opens routes towards service desk, incident, problem and service management roles.

    What is ITIL Version 5 Foundation?

    ITIL Version 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the four dimensions, guiding principles, the service lifecycle, management practices and continual improvement.

    Who should take ITIL 5 Foundation?

    It suits IT and business professionals at any stage, including service desk and support staff, analysts, project team members and managers. There are no formal prerequisites, so it works equally well as a first framework certification or a refresh for experienced practitioners.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points, as specified by PeopleCert.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is one of the most widely adopted IT service management frameworks in the world, and the ITIL 5 Foundation credential from AXELOS (PeopleCert) is recognised by employers across Estonia and globally.

    Pricing

    How much does ITIL 5 Foundation training cost in Tallinn?

    Training is typically bought as a combined course and exam package, with the price depending on format and schedule. Exact pricing is available on request. Request a quote and a learning advisor will share current options for live online, classroom and corporate delivery.

    What is included in the course fee?

    The fee usually includes accredited courseware, structured learning resources, practice questions and mock assessments, learner support and a course completion certificate. Confirm exactly what your chosen package includes when you request a quote.

    Is the PeopleCert exam fee included in the price?

    This depends on the package. Many learners choose a training and exam bundle, while others pay the PeopleCert exam fee separately. Pricing varies by region and channel, so confirm the current exam fee and bundle options before you book.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Tallinn. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice questions in a single-answer format. You can sit it online with PeopleCert proctoring or at an authorised test centre. It is based on the ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    There are 40 questions and you have 60 minutes (one hour) to complete the exam. Each question carries one mark and there is no negative marking.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering 26 of the 40 questions correctly. Broad understanding across all nine syllabus topic areas is the best way to prepare.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Attending an accredited training course is recommended to prepare, but it is not mandatory.

    What if I do not pass the exam on the first attempt?

    You can resit the exam by rebooking through PeopleCert. Our training includes practice questions and exam-style assessments to help you prepare thoroughly. Confirm current resit policies and fees with PeopleCert before rebooking.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers the nine ITIL 5 Foundation topic areas, including digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level certification designed to be accessible, with no prior ITIL or ITSM knowledge required. The training builds concepts step by step, so beginners and experienced professionals can both follow along.

    What learning materials are provided?

    You receive accredited courseware aligned to the ITIL 5 Foundation syllabus, structured notes, practice questions, mock assessments and reference materials to support your revision and exam readiness.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), so you study the most up-to-date concepts and terminology.

    What language is the training delivered in?

    Training for Tallinn is delivered in English, which is widely used across Estonia's international IT and service organisations. Courseware and practice materials are provided in English as well.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across live online and classroom formats. Check the upcoming schedules for the next available cohort in your timezone, or ask an advisor to recommend a start date that suits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team and they will help you arrange a suitable alternative.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.