Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert, and ITIL 4 Foundation certification training in Madrid is the fastest way for you to earn it. The certification introduces modern IT service management through an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. The course is grounded in the ITIL 4 Foundation syllabus and the ITIL 4 Service Value System, covering the four dimensions of service management, the seven guiding principles, the service value chain and the core ITIL practices. There are no formal prerequisites, so the credential is open to IT and business professionals at any career stage. For Madrid professionals, ITIL 4 is recognised across IT services, consulting, banking, telecommunications and the growing shared-service centres. Whether you are entering IT, formalising your service management knowledge, or preparing for the PeopleCert exam, start your ITIL 4 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Madrid, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Madrid, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in MadridDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from ITIL 4 FoundationBenefits for Your Career and Your Team

    ITIL 4 Foundation Exam Format in MadridWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Madrid

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITSM Skills Take Your Career in MadridRoles, Demand and Pay

    ITIL 4 has become a baseline marker of service management knowledge across Madrid, valued by IT services firms, consultancies, banks, telecoms and the city's expanding shared-service centres. As employers modernise IT operations and adopt cloud, AI and DevOps, professionals who understand modern service management are increasingly sought after. Demand spans the full ladder, from service desk and support roles to incident, problem, change and service delivery management, and here is what the market is telling us right now.

    Market Forces Driving ITSM Demand in Madrid

    ITIL 4 Foundation is more than a certificate. It is your entry into Madrid's IT service management market. Join professionals who keep services reliable and connect IT to real business value. Start your journey today.

    Your Madrid Career Transformation

    From Where You Are Today to Where ITIL 4 Takes You

    Your Service Management Step Up

    Madrid's IT market is expanding with digital transformation, cloud adoption and a growing base of shared-service and consulting centres, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Madrid and Spain) 2026.

    How to Get ITIL 4 Founfdation Certified in MadridStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Madrid is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CourseFrom Service Value to Everyday Practice

    This ITIL 4 Foundation programme helps you turn the syllabus into practical knowledge you can use at work. By the end, you can explain the Service Value System, apply the guiding principles, and describe the core practices that keep IT services reliable and valuable.

    Service Management Foundations

    Skills covered in ITIL 4 Foundation begin with the core concepts of service management: what defines a service, how value is co-created between providers and consumers, and how utility and warranty combine to make services fit for purpose and fit for use.

    The ITIL 4 Service Value System

    Understand the Service Value System as the model that ties an organisation's components and activities together to create value, including governance, practices, continual improvement and how each part flows into the others.

    The Seven Guiding Principles

    Apply the seven guiding principles, such as focus on value, start where you are, and progress iteratively with feedback, to adopt and adapt ITIL practices to the way your own teams actually work.

    The Four Dimensions of Service Management

    Balance the four dimensions of service management: organisations and people, information and technology, partners and suppliers, and value streams and processes, so services are designed and delivered holistically.

    The Service Value Chain in Action

    Work through the six service value chain activities, from plan and engage to design and transition, obtain or build, deliver and support, and improve, and see how they combine into value streams.

    Core ITIL Management Practices

    Get to grips with key ITIL practices at Foundation level, including incident management, problem management, change enablement, the service desk and service level management, and how they support users and service quality.

    Who Should TakeITIL 4 Foundation Certification Training in Madrid?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in MadridYour Accredited ITIL Training Partner

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Madrid that want a recognised, job-ready service management credential. Our programmes combine accredited trainers, official courseware, exam-focused preparation and flexible delivery formats. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Madrid, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited Training Organisation delivering official ITIL 4 courseware
    • Experienced, accredited trainers with real IT service management practice
    • Flexible learning: live online (live virtual) and classroom instructor-led training
    • Structured study materials, practice questions and exam-focused preparation
    • Guidance on booking the PeopleCert exam, online or at a test centre
    • Dedicated learner support before, during and after training
    • Customised corporate and group training for organisations in Madrid
    • ISO 9001 and ISO 27001 certified for quality and information security

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    ITIL 4 Foundation Training Locations in MadridInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Madrid

    The Palace, 7, Plaza de las Cortes, Barrio de las Letras, Cortes, Centro, Madrid, Comunidad de Madrid, 28014, España

    ITIL 4 Foundation Training Location in Madrid

    Madrid Marriott Auditorium Hotel & Conference Center, 400, Avenida de Aragón, Rejas, San Blas - Canillejas, Madrid, Comunidad de Madrid, 28022, España

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    Corporate ITIL 4 Training for Teams in MadridFor Your Teams

    • Upskill whole service desk and IT operations teams on one consistent framework
    • Customised training schedules aligned to your team availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Accredited trainers with real IT service management and industry experience
    • Role-based examples and case discussions for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Madrid, Spain and global locations

    Leading Organisations

    TelefonicaSantanderIndraBBVAAmadeusNTT DATA

    What Our Learners Say

    Passed First Time with Real Clarity

    "The ITIL 4 Foundation course finally connected the dots between the support work I do every day and the bigger picture of service value. The trainer explained the Service Value System clearly, and I passed the PeopleCert exam on my first sitting."

    Lucia Fernandez

    IT Support Analyst

    0/0

    From Tickets to Service Management

    "Very practical sessions on incident, problem and change practices. I came in from a help desk role and left understanding how to manage services, not just close tickets. The practice questions were close to the real exam."

    Daniel Ortega

    Service Desk Team Lead

    0/0

    Confident to Step Up

    "A well-structured introduction to ITIL 4. The guiding principles and the four dimensions made sense thanks to the real examples. It gave me the confidence to apply for service delivery roles in Madrid."

    Marta Ruiz

    Aspiring Service Delivery Manager

    0/0

    A Shared Language for Our Team

    "We trained our service desk on ITIL 4 to standardise how we handle incidents and changes. The team now shares a common language, and our service quality has improved noticeably across the unit."

    Carlos Jimenez

    IT Operations Manager, Telecommunications Sector

    0/0

    Tailored Corporate Training That Worked

    "Invensis Learning ran a tailored corporate session for our shared-service centre. Scheduling was flexible, the trainer adapted examples to our context, and the consistency it created across teams was exactly what we needed."

    Elena Castro

    L&D Manager, Financial Services

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS and PeopleCert credential valued across Madrid's IT services, consulting, banking and telecom sectors. It proves you understand modern service management and opens entry into service desk, incident, change and service delivery roles.

    General

    Is the ITIL 4 Foundation certification worth it in Madrid?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS and PeopleCert credential valued across Madrid's IT services, consulting, banking and telecom sectors. It proves you understand modern service management and opens entry into service desk, incident, change and service delivery roles.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces modern IT service management and is designed for IT and business professionals at any stage, with no prior experience required.

    Why choose Invensis Learning for ITIL 4 training?

    Invensis Learning is an Accredited Training Organisation delivering official ITIL 4 courseware through experienced trainers, flexible formats and exam-focused preparation. We support you from enrolment through to booking and passing the PeopleCert exam.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is the entry point to the ITIL 4 scheme and a recommended starting place for anyone new to IT service management.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification.

    Pricing

    What is included in the ITIL 4 course fee?

    The training fee typically includes accredited ITIL 4 courseware, instructor-led sessions, practice questions, exam-focused preparation and learner support. Speak with a learning advisor for a quote and to confirm what your chosen format includes.

    How much does ITIL 4 Foundation training cost in Madrid?

    Training pricing varies by format and whether the PeopleCert exam is bundled, so it is available on request. The exam fee is set by PeopleCert and billed separately under regional pricing. Request a quote for current Madrid pricing.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some options bundle the PeopleCert exam, while others price training and exam separately. PeopleCert sets exam pricing, which varies by region. Ask an advisor which option suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and business teams in Madrid. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that works best for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the ITIL 4 Foundation syllabus from AXELOS and PeopleCert. It is delivered online with PeopleCert proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and you have 60 minutes (one hour) to complete it. It is taken as a closed-book examination.

    What is the passing score for ITIL 4 Foundation?

    You need 65% to pass, which is 26 correct answers out of 40 questions. Broad understanding across the whole syllabus is the best way to prepare.

    How do I book the ITIL 4 Foundation exam?

    You book the exam through PeopleCert, choosing online proctored delivery available 24/7 or an authorised test centre. Our team guides you through scheduling so you can sit the exam when you are ready.

    What happens if I do not pass the first time?

    You can resit the ITIL 4 Foundation exam through PeopleCert; re-sit fees and policy are set by PeopleCert. Our preparation, practice questions and trainer guidance are designed to help you pass with confidence.

    Course Content

    What topics does the ITIL 4 Foundation course cover?

    The course covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, core ITIL practices and continual improvement, all aligned to the ITIL 4 Foundation syllabus.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed for beginners and has no prerequisites. The training builds from first principles, so you can start even if you have no prior IT service management knowledge.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware, practice questions, quizzes and revision resources aligned to the official syllabus, along with trainer support to reinforce the key concepts.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is accredited and aligned to the current ITIL 4 Foundation syllabus and the ITIL 4 Service Value System as published by AXELOS and PeopleCert.

    Will I receive a certificate after the training?

    You receive a course completion certificate after meeting the course requirements. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

    What training formats are available in Madrid?

    We offer live online (live virtual) instructor-led training and classroom-based training, plus customised corporate group training. You can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly in both live online and classroom formats. See upcoming schedules on our website or speak with a learning advisor to find the next available start date that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled under our published policy, and selected plans include flexible options. Reach out to our team for the details that apply to your enrolment.