Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    ITIL 5 Foundation certification training in Madrid gives IT and business professionals a modern, digital-era grounding in service management. The ITIL Version 5 Foundation (ITIL 5-F) qualification is the entry-level credential in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert, and it introduces the core concepts of digital product and service management, value co-creation and the ITIL Value System. As Madrid cements its position as one of Europe's fastest-growing technology hubs, employers across banking, telecommunications, consulting and the public sector increasingly expect current-edition ITSM knowledge. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, evolving from ITIL 4 with an explicit focus on the product and service lifecycle and on Value Stream Mapping and Management. Whether you are new to ITIL or updating from an earlier edition, this course prepares you for the 40-question ITIL 5 Foundation exam and gives you a globally recognised credential. Start your ITIL journey with Invensis Learning and build the service management skills Madrid employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Madrid, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Madrid, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in MadridDo You Qualify for the ITIL V5 Foundation Exam?

    The Payoff of Earning Your ITIL 5 CredentialSkills That Madrid Employers Reward

    ITIL V5 Foundation Exam Format in MadridWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Madrid

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in MadridRoles, Demand and Earning Potential

    ITIL 5 Foundation has become a practical marker of current service management knowledge across Madrid, valued by IT services firms, banks, telecoms operators, consultancies and public sector employers running large digital service estates. As Spain's ICT sector grows and organisations modernise their IT operations, professionals who understand the ITIL Value System are increasingly sought after. Demand spans the whole ladder, from service desk analyst to IT service manager, and here is what the Madrid market is telling us right now.

    Industry Challenges Driving ITIL Demand in Madrid

    ITIL 5 Foundation is more than a certificate. It is a modern service management toolkit for a fast-digitising Madrid market. Join professionals who connect digital services to real value. Start your ITIL journey today.

    Your Madrid Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Madrid's digital economy is expanding fast with cloud, data centre and AI investment, and employers increasingly separate professionals with current service management skills from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, ERI SalaryExpert (Madrid) 2026.

    How to Get ITIL V5 Founfdation Certified in Madrid Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Madrid is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    Capabilities You Will Gain in This CourseThe Nine ITIL 5 Foundation Topic Areas

    This ITIL 5 Foundation programme covers the nine official topic areas of the PeopleCert syllabus. By the end, you can describe the ITIL Value System, apply the guiding principles, and explain how value is co-created across the product and service lifecycle.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their full lifecycle.

    Value Co-Creation

    Learn how value is co-created between providers, consumers and stakeholders while balancing outcomes, costs, risks, experience and sustainability.

    The Four Dimensions

    Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use the seven ITIL guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    Management Practices and Continual Improvement

    Explore the role of ITIL management practices and practice guides, and apply the continual improvement model to support long-term organisational success.

    Value Stream Mapping and Management

    Learn to identify, map and manage value streams to improve flow, visibility and outcomes, and to find and remove waste across digital service delivery.

    Who Should TakeITIL V5 Foundation Certification Training in Madrid?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Madrid?

    As a trusted ITIL Version 5 Foundation training company in Madrid, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want current, employer-recognised service management skills. As a PeopleCert Accredited Training Organization, our programmes combine qualified trainers, ITIL 5-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Madrid, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training
    • Qualified, PeopleCert-accredited trainers with real ITSM experience
    • Flexible live virtual, classroom and corporate delivery formats
    • Courseware aligned to the official ITIL 5 Foundation syllabus (Version 5.0)
    • Industry-driven case studies illustrating ITIL 5 service management in practice
    • ITIL 5 Foundation practice questions and mock exams for exam readiness
    • Guidance to help you clear the ITIL 5 Foundation exam on the first attempt
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and organisations across many industries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MadridInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Madrid

    The Palace, 7, Plaza de las Cortes, Barrio de las Letras, Cortes, Centro, Madrid, Comunidad de Madrid, 28014, España

    ITIL Version 5 Foundation Training Location in Madrid

    Madrid Marriott Auditorium Hotel & Conference Center, 400, Avenida de Aragón, Rejas, San Blas - Canillejas, Madrid, Comunidad de Madrid, 28022, España

    corporate banner

    Corporate ITIL 5 Foundation TrainingFor Your Teams in Madrid

    • Suitable for small, medium and large teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Trainers with relevant ITSM and industry experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate training programmes
    • Scalable delivery for teams across Madrid, Spain and global locations

    Leading Organisations

    TelefonicaBBVASantanderIberdrolaIndraRepsol

    What Our Learners Say

    Passed on the First Attempt

    "The course made the ITIL Value System and the guiding principles genuinely clear. The mock exams matched the real format well, and I passed the ITIL 5 Foundation exam on my first attempt. I now use the lifecycle vocabulary at work every day."

    Carlos Herrera

    IT Service Desk Analyst

    0/0

    A Smooth Move to the Current Edition

    "Moving from ITIL 4 to ITIL 5 felt daunting until this training. The trainer explained value stream mapping and the four dimensions with practical Madrid examples. I feel confident applying the framework to our cloud operations."

    Lucia Fernandez

    Incident Manager

    0/0

    Practical and Well Organised

    "Well-structured sessions and clear materials. The continual improvement model and the seven guiding principles are things I now apply when planning service changes. The support before the exam was very helpful."

    Javier Ortega

    IT Support Specialist

    0/0

    Aligned Our Team Around One Framework

    "We trained a mixed group of service desk and product staff. Invensis tailored the sessions to our banking context, and the whole team now shares one service management language. Coordination and scheduling were excellent."

    Marta Ruiz

    IT Training Manager, Financial Services

    0/0

    Scalable Upskilling for Our Operations Teams

    "As an L&D lead I needed a scalable way to move our operations teams to the current ITIL edition. The corporate programme was flexible, the trainers were credible, and completion rates were high. A strong return on our training budget."

    Alberto Gomez

    Learning and Development Lead, Telecommunications

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    BarcelonaValencia

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Madrid?

    Yes. Madrid is one of Europe's fastest-growing technology hubs, and employers across banking, telecoms, consulting and the public sector value current service management knowledge. IT service manager roles in Madrid average around 62,100 euros, and the credential is recognised across sectors and borders.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core element, adds Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System.

    Why choose Invensis Learning for ITIL 5 Foundation training?

    Invensis Learning is a PeopleCert Accredited Training Organization offering ITIL 5-aligned courseware, qualified trainers, flexible delivery formats and mock exams. We are ISO 9001 and ISO 27001 certified and guide you toward clearing the exam on your first attempt.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. You can verify current renewal options through PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5-aligned courseware, industry case studies, practice questions, mock exams and learner support, and the PeopleCert exam voucher is usually bundled in accredited packages. Speak with a learning advisor to confirm what your plan includes.

    How much does ITIL 5 Foundation training cost in Madrid?

    Training is offered as a combined training and exam package, and pricing varies by delivery format and plan. For an exact figure and any group options for Madrid learners, request a quote and a learning advisor will help you choose.

    Is the exam fee included in the training price?

    In most accredited packages the PeopleCert ITIL 5 Foundation exam voucher is included in the training fee. PeopleCert pricing varies by region and channel, so confirm the current inclusion when you enrol or request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and product teams. Contact us for a tailored quote for your Madrid team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions. You have 60 minutes to complete it, and the pass mark is 65 percent, which means 26 out of 40 correct. It is based on the official ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes. Questions are single-answer multiple choice, and the exam is closed book. You need at least 26 correct answers to pass.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending an accredited training course is recommended to prepare effectively.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged as part of your training and exam package.

    What topic areas does the exam cover?

    The exam covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Course Content

    Can a beginner take this course with no ITIL background?

    Yes. ITIL 5 Foundation is designed as an entry point and assumes no prior ITIL knowledge. The training builds concepts step by step, from digital service basics to the ITIL Value System, with case studies and practice questions to support beginners.

    What will I learn in the ITIL 5 Foundation training?

    You will learn digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Are mock exams and practice questions included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the real 40-question, 60-minute format. These help you identify weak areas and build confidence before exam day.

    Is the courseware aligned with the current ITIL edition?

    Yes. The courseware is aligned to the official ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so you study the current edition rather than earlier ITIL versions.

    How long is the training and what formats are available?

    The instructor-led programme runs for 16 hours, usually delivered over two full days or four half-days. You can choose live virtual, classroom or corporate group formats to fit your schedule.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick a batch.

    What training formats are available in Madrid?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training for teams. Choose the format that best fits your schedule and learning style. See upcoming batches or talk to an advisor.

    How soon can I start?

    New live virtual batches run regularly, and self-scheduled options are available for corporate teams. Check the upcoming schedules for the next available Madrid-friendly batch, or ask a learning advisor to recommend one.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.