Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and the recognised starting point for a career in IT service management. It introduces the ITIL 4 Service Value System, the four dimensions of service management, the guiding principles and the core ITIL practices that organisations use to create, deliver and continually improve tech-enabled services. Created by AXELOS and now owned and examined by PeopleCert, ITIL 4 is the world's most widely adopted ITSM framework. Across London's banks, consultancies, public bodies and technology firms, an ITIL 4 Foundation credential signals that you can speak the shared language of service management and connect IT work to business value. There are no formal prerequisites, so the certification suits service desk staff, IT analysts, project and delivery professionals, and managers moving into service roles. Delivered in live online and classroom formats, this training takes you from the core concepts through to a confident, exam-ready finish with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in London, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in London, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in LondonDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from Getting ITIL 4 CertifiedOutcomes London Employers Reward

    ITIL 4 Foundation Exam Format in LondonWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in London

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Certification Takes Your CareerRoles and Demand Across London

    ITIL 4 Foundation has become a baseline credential for IT service management roles across London, valued by banks, consultancies, managed service providers and public bodies running large, service-critical operations. As organisations accelerate cloud migration and roll out platforms such as ServiceNow, certified service professionals are in steady demand, from service desk analyst and incident manager through to service delivery and IT service manager. Here is what the London market is telling us right now.

    Industry Forces Driving ITIL Demand in London

    ITIL 4 Foundation is more than a certificate. It is a career accelerator for IT service professionals. Join the people helping London organisations turn IT into reliable, valuable services. Start your journey today.

    Your London Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Certification Takes You

    London's IT services market is expanding with cloud migration, platform adoption and digital transformation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, Indeed, PayScale, IT Jobs Watch (London/UK) 2026.

    How to Get ITIL 4 Founfdation Certified in LondonStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in London is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This CourseCore ITIL 4 Practices in Action

    This ITIL 4 training equips you with the concepts, vocabulary and practices that underpin modern IT service management. By the end of the programme you can describe the Service Value System, apply the guiding principles, and explain how core practices keep services reliable and valuable.

    Service Management Foundations

    Skills covered in ITIL 4 Foundation start here: define what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty so you can frame IT work around real outcomes.

    The ITIL 4 Service Value System

    Understand how the Service Value System ties together guiding principles, governance, the service value chain, practices and continual improvement into one model for delivering value end to end.

    The Seven Guiding Principles

    Apply the seven guiding principles, from focus on value to keep it simple and optimise and automate, as a practical mindset for adopting and adapting ITIL in your own organisation.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to design and run services that work in the real world.

    Core ITIL 4 Practices

    Work with the key practices London teams rely on every day, including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key metrics and KPIs to measure performance and keep services getting better over time.

    Who Should TakeITIL 4 Foundation Certification Training in London?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GBP 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GBP 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis LearningFor Your ITIL 4 Foundation Certification Training in London

    As a trusted ITIL 4 Foundation training company in London, Invensis Learning delivers accredited ITIL 4 Foundation training for individual professionals and organisations across London that want a recognised first step into IT service management. Our programmes combine experienced, certified instructors, flexible delivery, well-structured courseware and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and a confident, exam-ready finish.

    • PeopleCert (AXELOS) accredited ITIL 4 training with current syllabus courseware
    • Experienced trainers with real IT service management and ITSM tooling expertise
    • Flexible live online and classroom formats for London professionals and teams
    • Structured materials, practice questions and mock exams for the ITIL 4 exam
    • Dedicated learner support before, during and after the training
    • Customised corporate training schedules for organisations and teams
    • ISO 9001 quality and ISO 27001 information security certified delivery
    • Trusted by professionals and organisations across multiple sectors

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    Training Courses

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    Hours of Expert Training Delivered

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

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    ITIL 4 Foundation Training Locations in LondonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in London

    Hilton London Metropole, 225, Edgware Road, Paddington, City of Westminster, Greater London, England, W2 1JU, United Kingdom

    ITIL 4 Foundation Training Location in London

    Intercontinental London Park Lane, 1, Hamilton Place, Belgravia, City of Westminster, Greater London, England, W1J 7QY, United Kingdom

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    Corporate ITIL 4 Training for Your WorkforceFor Teams in London

    • Suitable for small, medium and large teams across London and beyond
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with IT service management and industry expertise
    • Role-based and sector-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across UK and global locations

    Leading Organisations

    BarclaysHSBCBTVodafoneLloydsAviva

    What Our Learners Say

    Passed First Time and Using It at Work

    "The trainer made the Service Value System and guiding principles genuinely clear, not just exam theory. I passed the ITIL 4 Foundation exam first time and now use the language every day on our service desk."

    Daniel Carter

    Service Desk Analyst

    0/0

    A Real Step up in My Career

    "I moved from a technical support role into incident and problem management after this course. The practical examples and mock exams gave me the confidence to apply ITIL 4 properly, not just memorise it."

    Priya Sharma

    Incident Analyst

    0/0

    Clear, Practical and Flexible

    "Well structured live online sessions that fit around my working week in the City. The four dimensions and core practices finally clicked, and the exam felt manageable with the practice questions provided."

    James Okafor

    IT Support Engineer

    0/0

    Consistent Practice Across Our Team

    "We trained a mixed IT and operations team and finally have a shared service management language. Handovers improved and change handling is far more consistent across the department."

    Helen Whitfield

    IT Service Delivery Lead, Financial Services

    0/0

    Tailored Corporate Training That Delivered

    "Invensis delivered ITIL 4 training onsite for our service management function. The sessions were tailored to our ServiceNow setup and the team came away ready to apply the practices immediately."

    Mark Bennett

    Head of IT Operations, Public Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised entry credential that London employers across banking, consulting, public sector and technology frequently list as preferred or required. It helps you qualify for service desk, incident, problem and service delivery roles, with IT service manager pay in London averaging around £67,000.

    General

    Is the ITIL 4 Foundation certification worth it in London?

    Yes. ITIL 4 Foundation is a globally recognised entry credential that London employers across banking, consulting, public sector and technology frequently list as preferred or required. It helps you qualify for service desk, incident, problem and service delivery roles, with IT service manager pay in London averaging around £67,000.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, introducing modern IT service management through the Service Value System, guiding principles and core practices. It suits IT support and service desk staff, analysts, project and delivery professionals, and managers moving into service roles. There are no formal prerequisites.

    Who governs the ITIL 4 Foundation certification?

    ITIL was created by AXELOS and is now owned and examined by PeopleCert, which acquired AXELOS in 2021. PeopleCert publishes the syllabus and delivers the exam. Invensis Learning is a PeopleCert (AXELOS) Accredited Training Organisation.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Do I need any prior experience or ITIL knowledge?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone, including those new to IT service management. ITIL v3 Foundation holders can also take the ITIL 4 Foundation exam directly, though prior knowledge is not required.

    Pricing

    What is included in the ITIL 4 training fee?

    The fee typically includes instructor-led training, accredited courseware, practice questions, mock exams and learner support. Exam vouchers can be included or arranged separately. Request a quote to confirm exactly what your chosen format includes.

    How much does ITIL 4 Foundation training cost in London?

    Pricing varies by format, schedule and whether the exam voucher is bundled, so we provide it on request rather than a fixed figure. Speak with a learning advisor for a tailored quote for live online, classroom or corporate training.

    Is the exam fee included in the course price?

    It depends on the package. PeopleCert sets the exam fee, which can be bundled with training or purchased separately. Confirm with our team whether your selected plan includes the ITIL 4 Foundation exam voucher.

    Do you offer group or corporate discounts?

    Yes. We offer corporate training with customised schedules and volume-based pricing for teams and whole functions. Ask about group pricing for your organisation in London.

    What payment and instalment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice, single-answer questions to complete in 60 minutes. The pass mark is 65%, meaning 26 of 40 correct. It is based on the current ITIL 4 Foundation syllabus from PeopleCert.

    How many questions are on the exam and how long is it?

    There are 40 questions and you have 60 minutes to answer them. Each question is multiple choice with a single correct answer, and there are no formal prerequisites to sit the exam.

    What is the passing score for ITIL 4 Foundation?

    You need 65% to pass, which is 26 correct answers out of 40. Our training and practice exams are designed to prepare you for a confident, first-time attempt.

    How and where do I take the ITIL 4 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. This flexibility lets London professionals take the exam from home, the office or a centre.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 4 Foundation exam by booking another attempt through PeopleCert. Our trainers help you target weak areas using mock exams and practice questions so you are well prepared. Confirm current re-sit fees at peoplecert.org.

    Course Content

    What topics are covered in the ITIL 4 training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, service level agreements and key metrics.

    Which ITIL practices will I learn about?

    At Foundation level you cover key practices such as incident management, problem management, change enablement, the service desk, service level management, service request management, and monitoring and event management, the practices London service teams use daily.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction with no prerequisites, so beginners and experienced IT staff alike can take it. The training builds from core concepts, supported by examples, practice questions and trainer guidance.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware aligned to the current PeopleCert syllabus, plus practice questions, mock exams, quizzes and revision aids to support your preparation and exam readiness.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is accredited and aligned to the current ITIL 4 Foundation syllabus published by PeopleCert, so you study the latest concepts and terminology assessed in the exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available in London?

    We offer ITIL 4 training online as live virtual instructor-led sessions, classroom training, and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New live online and classroom batches run regularly, so you can usually start within days. View upcoming schedules or speak with a learning advisor to find the next available cohort that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch where needed. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.