Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme and the fastest way to prove modern digital service management skills to London employers. Governed by AXELOS and examined by PeopleCert, ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and the framework's biggest step yet toward digital product and service management. Over a 16-hour programme you cover all nine ITIL Version 5 Foundation topic areas, from the ITIL Value System and the seven guiding principles to the product and service lifecycle, management practices, continual improvement and value stream mapping. There are no prerequisites, so IT professionals, digital product managers, ITIL 4 holders and business teams can all start here. Delivered in live virtual and classroom formats, this ITIL 5 Foundation certification training suits professionals across the City of London's banks, fintechs, consultancies and public sector bodies. You leave ready to sit the exam and to speak the service management language that London's digital employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in London, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in London, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in LondonDo You Qualify for the ITIL V5 Foundation Exam?

    BenefitsOf Getting ITIL 5 Foundation Certified in London

    ITIL V5 Foundation Exam Format in LondonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in London

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITSM Career Outlook in LondonWhy Get ITIL 5 Foundation Certified?

    ITIL is the world's most widely adopted IT service management framework, and in London its value is rising fast. The capital is a global hub for fintech, consulting and enterprise IT, and with 81% of UK businesses citing IT skills gaps, employers are competing hard for people who can run modern services. ITIL 5 Foundation gives you the current, digital-era credential that maps to roles from service desk analyst through to service delivery and IT manager, and here is what the London market is telling us right now.

    Market Forces Driving ITSM Demand in London

    ITIL 5 Foundation is more than a credential. It is a modern service management toolkit for London's digital economy. Join professionals who keep services resilient and value flowing. Start your journey today.

    Your London Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    London's IT service market is expanding with cloud adoption, AI automation and digital transformation, and employers increasingly separate people with a current ITIL credential from the rest. Here is which side of that line you want to be on.

    Sources: IT Jobs Watch, PayScale, Morgan McKinley, Glassdoor (London and UK) 2026.

    How to Get ITIL V5 Founfdation Certified in London Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in London is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildAcross the Full ITIL 5 Syllabus

    This ITIL 5 Foundation programme covers all nine topic areas of the Version 5.0 syllabus, so you leave able to describe the ITIL Value System, apply the guiding principles, and connect the service lifecycle to real digital outcomes. Each area is taught at the knowledge and comprehension level the Foundation exam expects.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created, and how products and services are managed across their lifecycle in the ITIL 5 framework. This is the modern foundation the rest of the syllabus builds on.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers, partners and stakeholders while weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management for a holistic view.

    The ITIL Value System and Guiding Principles

    Explore how the ITIL Value System brings together governance, value chain activities, practices and continual improvement, and apply the seven guiding principles such as focus on value and keep it simple and practical.

    The Product and Service Lifecycle

    Work through the purpose of each lifecycle activity, from discovery and design to build, operation, and delivery and support, and see how the phases connect to create value for consumers and users.

    ITIL Management Practices

    Understand the role of ITIL 5 management practices and how official practice guides support consistent ways of working across incident, problem, change, service desk and service level management.

    Continual Improvement and Value Stream Management

    Apply the ITIL continual improvement model step by step, and learn to identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in London?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GBP 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GBP 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in London?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across London who want current, digital-era service management skills. As a PeopleCert Accredited Training Organization and an established ITIL Version 5 Foundation training company in London, we combine accredited trainers, ITIL 5 aligned courseware, flexible delivery, and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application, and measurable outcomes, backed by ISO-certified quality and security standards.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • Experienced, PeopleCert-accredited trainers with real ITSM delivery background
    • Flexible live virtual and classroom formats for London learners and teams
    • ITIL 5 aligned materials, case studies, mock exams and practice questions
    • Guidance to help you prepare for the exam on your first attempt
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across finance, tech and the public sector

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in LondonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in London

    Hilton London Metropole, 225, Edgware Road, Paddington, City of Westminster, Greater London, England, W2 1JU, United Kingdom

    ITIL Version 5 Foundation Training Location in London

    Intercontinental London Park Lane, 1, Hamilton Place, Belgravia, City of Westminster, Greater London, England, W1J 7QY, United Kingdom

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    Corporate ITIL 5 Foundation TrainingFor Your Teams

    • Suitable for small, medium and large teams across your London sites
    • Customised schedules built around team availability
    • Live virtual, onsite, hybrid or blended delivery formats
    • PeopleCert-accredited trainers with hands-on ITSM experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across the UK and global locations

    Leading Organisations

    HSBCBarclaysLloyds Banking GroupBTVodafoneCapgemini

    What Our Learners Say

    Passed the ITIL 5 Exam First Time

    "The ITIL 5 Foundation course made the jump from ITIL 4 easy to follow. The value stream mapping and product lifecycle topics were explained with real examples, and the mock exams got me confident for the 40-question paper. I passed first time."

    Daniel Whitfield

    IT Service Analyst

    0/0

    Clear Grounding in Modern Service Management

    "As someone new to ITSM, I appreciated how clearly the trainer covered the ITIL Value System and the guiding principles. The live virtual sessions fitted around my work in the City, and I now use the continual improvement model day to day."

    Aisha Rahman

    Service Desk Team Lead

    0/0

    Practical and Well Structured

    "Solid, practical training. The four dimensions and management practices sections connected straight to my role, and the courseware was well structured. Good preparation for the PeopleCert exam without any filler."

    Oliver Grant

    Change Coordinator

    0/0

    Great Uplift for Our Service Desk Team

    "We put our service desk team through the ITIL 5 Foundation programme to update from ITIL 4. The onsite delivery was flexible, the trainer tailored examples to our estate, and the team now shares a common language for incident and change work."

    Charlotte Evans

    IT Service Delivery Manager, Financial Services

    0/0

    Reliable Corporate Training Partner

    "Invensis Learning delivered ITIL 5 Foundation training for a mixed group across our London and remote sites. Coordination was smooth, reporting was clear, and we saw an immediate improvement in how teams approach continual improvement."

    Marcus Bennett

    Head of IT Operations, Consulting

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential that London employers in finance, consulting, tech and the public sector actively value. ITSM roles in London range from around £34,000 for service desk analysts to £70,000 for IT managers, and a current ITIL credential helps you compete for them.

    General

    Is ITIL 5 Foundation worth it for a career in London?

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential that London employers in finance, consulting, tech and the public sector actively value. ITSM roles in London range from around £34,000 for service desk analysts to £70,000 for IT managers, and a current ITIL credential helps you compete for them.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value. It is governed by AXELOS and examined by PeopleCert.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. Key differences from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core structural element, Value Stream Mapping and Management as a dedicated topic, and a stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation?

    ITIL 5 Foundation suits IT professionals new to ITSM, ITIL 4 holders updating their knowledge, digital product managers, DevOps and Agile practitioners, and business professionals who work with digital service teams. There are no prerequisites, so it is open to anyone at any career stage.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites. Professionals holding ITIL 4 Foundation will recognise some familiar concepts, but ITIL 4 is not required. You can verify any transition or equivalency provisions at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, instructor-led sessions, practice questions, mock exams, case studies and learner support. The PeopleCert exam voucher is usually part of the training and exam package. Request a quote to confirm current inclusions for your chosen format.

    How much does ITIL 5 Foundation training cost in London?

    Pricing varies by delivery format and whether you choose individual or corporate training. Fees are available on request, and the PeopleCert exam is generally included in the training and exam package. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    In most packages the PeopleCert ITIL 5 Foundation exam voucher is included with the training, though this can vary by plan. Exam pricing is set by PeopleCert and varies by region and channel. Confirm what your enrolment includes when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and wider teams across London and the UK. Contact us for a group quote tailored to your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. You have 60 minutes to complete it, and the pass mark is 65%, meaning at least 26 of 40 questions correct. It is based on the ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the ITIL 5 Foundation exam?

    There are 40 questions, all single-answer multiple choice, to be answered in 60 minutes. You must score at least 65% (26 out of 40) to pass. The exam covers the nine topic areas of the ITIL 5 Foundation Version 5.0 syllabus.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged through your training and exam package as an Accredited Training Organization course.

    What if I do not pass the exam on the first attempt?

    Our training includes mock exams and first-attempt guidance to help you prepare thoroughly. If a resit is needed, retake terms are set by PeopleCert. Ask a learning advisor about retake support and any Flexi options available with your plan.

    Which edition does the exam cover, and how long is it valid?

    The exam is based on ITIL 5 (Version 5.0), the current edition from AXELOS and PeopleCert. The ITIL 5 Foundation certification is valid for three years, renewed by earning 60 CPD points within each three-year cycle. Verify renewal details at peoplecert.org/myaxelos.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The programme covers all nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation has no prerequisites and no prior ITIL or ITSM knowledge is required. The course is taught at the knowledge and comprehension level and starts from core concepts, so beginners and experienced professionals can both follow it comfortably.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, delivered as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question, 60-minute Foundation exam.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions and mock exams. These resources reinforce the syllabus and help you apply the ITIL Value System and lifecycle concepts to realistic service delivery scenarios.

    Is the courseware aligned to the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS and PeopleCert ITIL 5 Foundation (Version 5.0) syllabus, so you study the current edition and the exact topic areas the exam assesses.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in London?

    We offer live virtual (online) instructor-led training, classroom training, and customised corporate group training for teams. You can choose the format that fits your schedule, whether you are an individual learner in London or a team across several UK sites.

    How soon can I start?

    New live virtual and classroom batches run regularly, so you can usually start within a short time of enrolling. Check the schedules page for upcoming dates, or ask an advisor to recommend the next batch that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the option to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.