Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge?Your Fast Route to the Latest Credential

    The ITIL (Version 5) Foundation Bridge is a one-day certification that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5, the latest version of the world's most widely adopted IT service management framework from AXELOS (PeopleCert). Rather than repeating foundational content you already know, the bridge focuses only on what is new and changed in ITIL 5. London's banks, consultancies, global capability centres and public-sector bodies run their service operations on ITIL, and employers increasingly expect teams to work to the current version. By bridging across, you keep your credential relevant, speak the updated ITIL 5 language with confidence, and show hiring managers that your service management knowledge is up to date. This programme suits service desk leads, incident, problem and change practitioners, service delivery managers and ITSM consultants who already hold ITIL 4 Foundation. Earn the recognised ITIL 5 Foundation credential the efficient way and keep your career moving with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in London, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge?Your Fast Route to the Latest Credential

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in London, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in LondonDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    What You Gain by Upgrading to ITIL 5Value for Professionals and Teams

    ITIL V5 Foundation Exam Format in LondonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in London

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Roles and Demand in LondonYour Next Move in Service Management

    ITIL skills sit at the core of how London runs its IT services, and demand is strong across the City's banks, consultancies, global capability centres and public-sector bodies. With ITIL 5 newly released, employers want teams working to the current version, and certified service management professionals command a clear pay premium. Roles span service desk and problem management through to service delivery managers, ITSM consultants and heads of service operations. Here is what the London market is telling us right now.

    What Is Driving ITIL 5 Demand Across London

    ITIL 5 is the new baseline for service management in London. Update your ITIL 4 credential, stay current with employers, and lead service operations with confidence. Join an upcoming cohort today.

    Your London Career Transformation

    From ITIL 4 Today to ITIL 5 Ready

    The Transformation in View

    London's service management market is moving to ITIL 5, and employers increasingly separate professionals on the current version from those still on ITIL 4. Here is which side of that line you want to be on.

    Sources: Indeed, Glassdoor, IT Jobs Watch (London/UK) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in LondonStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in London is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in United Kingdom is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in the ITIL 5 BridgeApply the Updates at Work

    This ITIL 5 Bridge training builds directly on your ITIL 4 Foundation knowledge, focusing only on what is new and changed. By the end you can speak the updated language, apply the new concepts at work and sit the bridge exam with confidence.

    See What Changed from ITIL 4

    Identify the key enhancements and structural updates in ITIL 5, including the product and service lifecycle and the evolved ITIL Value System, so you know exactly what is new since ITIL 4.

    Manage Digital and AI-Enabled Services

    Understand how ITIL 5 addresses modern digital and AI-enabled environments, and how the product and service lifecycle structures delivery across increasingly complex service ecosystems.

    Use the Updated ITIL 5 Language

    Get clear on new and redefined terminology and core concepts so you can communicate confidently with teams, partners and stakeholders working to the latest framework.

    Strengthen Value Across the Ecosystem

    Apply the enhanced value-creation approach that links strategy, delivery and measurable outcomes across the full stakeholder ecosystem, including sustainability and experience.

    Apply ITIL 5 in Daily Practice

    Integrate the ITIL 5 updates into your existing ways of working to improve collaboration, performance and results in real service management contexts.

    Prepare for the Bridge Exam

    Build readiness for the closed-book PeopleCert exam of 20 questions in 30 minutes with practice questions focused on the new and changed content in ITIL 5.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in London?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GBP 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GBP 550

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Bridge in LondonTrusted by ITSM Teams

    As a trusted ITIL 5 Foundation Bridge training company in London, Invensis Learning delivers accredited, instructor-led ITIL training for professionals and teams updating to ITIL 5. Our programmes combine experienced, certified trainers, flexible live online and classroom delivery, structured courseware aligned to the latest PeopleCert and AXELOS standards, and dedicated learner support before, during and after training. Whether you are an individual ITSM professional keeping your credential current or a manager moving a team to ITIL 5, we make the transition efficient, practical and focused on real workplace application.

    • Accredited ITIL training aligned to the latest PeopleCert and AXELOS standards
    • Experienced, certified trainers with real ITSM delivery background
    • Flexible live online and classroom formats that fit a working schedule
    • Focused one-day bridge built around the ITIL 5 changes, not repeat content
    • Practice questions and exam preparation support for the bridge exam
    • Dedicated learner support before, during and after your training
    • ISO 9001 quality and ISO 27001 information security certified delivery
    • Trusted by professionals and teams across finance, public sector and tech

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in LondonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in London

    Hilton London Metropole, 225, Edgware Road, Paddington, City of Westminster, Greater London, England, W2 1JU, United Kingdom

    ITIL V5 Foundation Bridge Training Location in London

    Intercontinental London Park Lane, 1, Hamilton Place, Belgravia, City of Westminster, Greater London, England, W1J 7QY, United Kingdom

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    Corporate ITIL 5 Bridge TrainingUpgrade Your ITSM Function

    • Update an entire ITSM team to ITIL 5 with minimal disruption
    • Customised schedules built around your team's availability
    • Flexible delivery onsite, live virtual or hybrid for London teams
    • Experienced, accredited trainers with real service management expertise
    • Consistent ITIL 5 language and practice across departments
    • Progress tracking and dedicated coordination for group training
    • Scalable delivery for teams across the UK and globally

    Trusted by Leading UK Employers

    BarclaysHSBCBTLloyds Banking GroupVodafoneCapgemini

    What Our Learners Say

    Updated to ITIL 5 in a Single Day

    "Bridging to ITIL 5 was far quicker than I expected. The trainer focused on exactly what changed, so I could map the new value stream and lifecycle ideas to our service desk straight away. I passed the exam the same week."

    Daniel Okafor

    IT Service Delivery Manager

    0/0

    Perfect for Working Professionals

    "I needed to keep my credential current for a role that listed the latest ITIL version. The one-day format fit around work, and the practice questions made the exam feel familiar. Highly recommended for anyone who already holds ITIL 4."

    Hannah Whitfield

    Problem Manager

    0/0

    Stayed Current for Client Work

    "As a consultant I have to advise clients on current practice, so staying on the latest version matters. The course explained the AI and digital service management updates clearly and gave me language I now use with stakeholders."

    Priya Sharma

    ITSM Consultant

    0/0

    Smooth Team Transition to ITIL 5

    "We moved our whole service management team across to ITIL 5 in a single training day each. Minimal disruption, consistent language afterwards, and a clear uplift in how the team talks about value and lifecycle."

    Mark Davies

    Head of IT Operations, Financial Services

    0/0

    Tailored Corporate Delivery That Worked

    "Invensis organised a tailored bridge cohort for our ITSM staff. Scheduling was flexible, the trainer was credible, and our people came away certified and confident on the new framework. A smooth corporate experience throughout."

    Claire Bennett

    Learning and Development Lead, Public Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a short certification that lets ITIL 4 Foundation holders update their credential to ITIL 5, the latest version of the AXELOS framework. It focuses only on what is new and changed, so you transition efficiently without repeating foundational content. Passing grants the ITIL 5 Foundation credential.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a short certification that lets ITIL 4 Foundation holders update their credential to ITIL 5, the latest version of the AXELOS framework. It focuses only on what is new and changed, so you transition efficiently without repeating foundational content. Passing grants the ITIL 5 Foundation credential.

    Who should take the ITIL 5 Bridge course in London?

    It is designed for ITSM professionals in London who already hold ITIL 4 Foundation, including service desk leads, incident, problem and change practitioners, service delivery managers, consultants and trainers who want to keep their credential current with the latest ITIL version.

    Is the ITIL 5 Foundation Bridge worth it?

    Yes. ITIL skills are in strong demand across London's finance, consulting, public-sector and technology employers, and certified ITSM professionals typically earn 15 to 20 percent more than non-certified peers. Bridging keeps your credential aligned to the current framework that hiring managers expect.

    Do I need ITIL 4 Foundation before the bridge?

    Yes. ITIL 4 Foundation, or an equivalent, is the prerequisite for the bridge. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course instead. The bridge assumes your existing ITIL 4 knowledge and does not re-test it.

    How long is the ITIL 5 Foundation credential valid?

    The certification is valid for three years. You renew it by earning 60 CPD points within the three-year cycle through the PeopleCert MyAxelos scheme, or by passing a higher ITIL 5 qualification.

    Who governs the ITIL 5 certification?

    ITIL is owned and published by AXELOS, now part of PeopleCert, which also delivers the examinations. PeopleCert announced ITIL 5 in 2026, and the bridge is the official route for ITIL 4 holders to move to it.

    Pricing

    How much does ITIL 5 Bridge training cost in London?

    Fees vary by format and provider, and the bridge is usually bought as a combined training and exam package. Live online and classroom options in London are available on request. Contact a learning advisor for current pricing and group rates.

    What is included in the course fee?

    Your enrolment typically includes instructor-led training on what is new in ITIL 5, accredited courseware, practice questions, exam preparation support and learner support. The PeopleCert exam may be bundled or billed separately depending on the package you choose.

    Is the exam fee included in the price?

    It depends on the package. Many ITIL 5 Bridge packages bundle the PeopleCert exam voucher with training, while others bill it separately. PeopleCert prices the exam in GBP for UK candidates. Ask us for a quote that confirms exactly what is included.

    Do you offer corporate or group discounts?

    Yes. We offer corporate training with tailored schedules and volume pricing for ITSM teams in London and across the UK. Request a group quote and we will build a package around your team size and goals.

    What payment options are available?

    We accept major credit and debit cards and bank transfer, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the bridge exam first time?

    You can resit the PeopleCert exam. Our training includes targeted preparation on the ITIL 5 updates and practice questions to build your readiness, and selected plans include retake support. Confirm the current resit policy with PeopleCert before booking.

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book with 20 multiple-choice questions and a 30-minute time limit. It is delivered online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised test centre.

    What is the passing score for the bridge exam?

    The pass mark is 65 percent, which is 13 of the 20 questions answered correctly. The exam tests only the new and changed content in ITIL 5, not the ITIL 4 material you already know.

    How do I book the ITIL 5 Bridge exam?

    You schedule the exam through your PeopleCert account once you have your voucher, choosing OnVUE online proctoring from home or office, or an authorised test centre. Our team can guide you through booking after your training.

    What credential do I earn by passing?

    Passing the bridge grants the ITIL 5 Foundation credential, the same outcome as sitting the full ITIL 5 Foundation exam. It enables progression to higher ITIL 5 qualifications.

    Course Content

    Do I need prior experience to follow the course?

    You need ITIL 4 Foundation as a baseline, but no additional experience is required. The bridge is designed for practising ITSM professionals and builds directly on knowledge you already have, focusing only on the ITIL 5 changes.

    What topics does the ITIL 5 Bridge cover?

    It covers the key enhancements in ITIL 5, the evolution to digital and AI-enabled product and service management, updated language and core concepts, the enhanced value-creation approach, and how to apply ITIL 5 in practice.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 introduces the product and service lifecycle as a core structure, evolves the Service Value System into the ITIL Value System, adds value stream management, and explicitly addresses digital and AI-enabled environments. The bridge focuses on exactly these differences.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware follows the official ITIL Foundation Bridge Version 5 syllabus from PeopleCert and AXELOS, covering the new and updated content introduced in ITIL 5.

    What learning materials are provided?

    You receive accredited courseware, practice questions mapped to the bridge syllabus, revision aids and trainer-led guidance on applying the ITIL 5 updates in real service management contexts.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join an upcoming live online or classroom cohort in London. Choose your format, complete payment, and you receive access to schedules and materials. Talk to an advisor to find the next batch.

    What training formats are available in London?

    We offer live online (live virtual) instructor-led training, classroom sessions and customised corporate group training. As a focused one-day programme, the bridge fits easily around a working schedule.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another cohort if your plans change. Contact our support team to arrange this before your session.

    Is the course delivered online or in person?

    Both. You can join the bridge as live online instructor-led training from anywhere in the UK, or attend a classroom session in London. Corporate teams can also book onsite delivery.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.