Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation?Your Entry into Modern IT Service Management

    ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert, and ITIL 4 Foundation certification training in Jakarta is the most direct route to earning it. The credential introduces modern IT service management through the ITIL Service Value System, the seven guiding principles, the four dimensions and the practices that keep digital services reliable. The course suits IT and business professionals at any career stage, from service desk and support staff to analysts and managers who want a shared service management language. With no formal prerequisites, it is an accessible first step that maps directly to the roles Jakarta employers are hiring for in banking, telecoms, e-commerce and managed services. Delivered in live online and classroom formats, the training pairs experienced trainers with practice questions, sample papers and exam guidance, so you move from learning to a certified, globally recognised credential with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Jakarta, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Jakarta, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in JakartaDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from ITIL 4 CertificationRecognition, Skills and Career Lift

    ITIL 4 Foundation Exam Format in JakartaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Jakarta

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where Your ITIL 4 Skills Lead in JakartaRoles, Demand and Pay

    ITIL 4 Foundation has become a baseline credential for IT service roles across Jakarta, valued by banks, telecom operators, e-commerce platforms and managed-service providers that run always-on digital services. As Indonesia's ICT market scales and enterprises formalise service management, professionals who can apply ITIL practices are increasingly sought after. Demand runs from service desk and support roles up to service delivery and IT operations management, and here is what the Jakarta market shows right now.

    Market Forces Driving ITIL 4 Demand in Jakarta

    ITIL 4 Foundation is more than a credential. It is a career step for IT professionals who keep digital services running. Join the professionals raising service quality across Jakarta. Start your journey today.

    Your Jakarta Career Transformation

    Your IT Service Career, Before and After ITIL 4

    The Transformation Certification Delivers

    Jakarta's IT market is expanding with digital banking, e-commerce and cloud-led transformation, and employers increasingly separate professionals with recognised service management skills from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, Jobstreet (Jakarta) 2026.

    How to Get ITIL 4 Founfdation Certified in JakartaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Jakarta is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITSM Skills You Will BuildPractical Capability for Day One

    Skills covered in ITIL 4 Foundation span modern IT service management end to end, from core concepts to the practices that keep services running. By the end of the programme you can apply ITIL 4 thinking in real Jakarta workplaces and approach the exam with confidence.

    Master Core Service Management Concepts

    Understand what a service is, how value is co-created, and the meaning of utility and warranty, outputs and outcomes, costs and risks, so you can frame IT work around stakeholder value.

    Navigate the ITIL Service Value System

    Learn how the Service Value System brings guiding principles, governance, the Service Value Chain, practices and continual improvement together to create value end to end.

    Apply the Seven Guiding Principles

    Put principles such as focus on value, start where you are, and progress iteratively with feedback into practice to guide better day-to-day decisions in real workplaces.

    Run Key ITIL Management Practices

    Build working knowledge of incident management, problem management, change enablement, the service desk, service request management and service level management.

    Map the Service Value Chain

    Understand the six value chain activities, plan, improve, engage, design and transition, obtain or build, and deliver and support, and how they combine into value streams.

    Drive Continual Improvement and Metrics

    Use the continual improvement model, the four dimensions of service management, SLAs, KPIs and CSFs to measure performance and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Jakarta?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1125

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1125

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Invensis Learning in JakartaAccredited Training You Can Trust

    Invensis Learning delivers accredited ITIL 4 Foundation training for individual professionals and organisations across Jakarta looking to build IT service management capability and pass the PeopleCert exam. Our programmes combine certified trainers, the official AXELOS and PeopleCert aligned syllabus, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Jakarta, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited ITIL training aligned to the AXELOS and PeopleCert syllabus
    • Experienced, certified trainers with real IT service management exposure
    • Flexible live online and classroom formats for Jakarta professionals
    • Structured courseware, sample papers and practice questions included
    • Exam guidance to help you prepare for the PeopleCert ITIL 4 exam
    • Customised corporate group training for IT teams and departments
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training and information security

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL 4 Foundation Training Locations in JakartaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Jakarta

    Hotel Indonesia Kempinski, Jalan Haji Mohammad Saleh Ishak, RW 05, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10310, Indonesia

    ITIL 4 Foundation Training Location in Jakarta

    Grand Hyatt Jakarta, Jalan Haji Mohammad Saleh Ishak, RW 05, Gondangdia, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10350, Indonesia

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    Corporate ITIL 4 Training in JakartaUpskill Your IT Team

    • Suitable for small, medium and large IT teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with real service management and industry expertise
    • Role-based and industry-relevant examples for better application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Jakarta and global locations

    Leading Organisations

    Telkom IndonesiaBank MandiriGoToAstra InternationalIndosat Ooredoo HutchisonBCA

    What Our ITIL 4 Learners Say

    Passed on My First Attempt

    "The trainer made the Service Value System and guiding principles easy to follow. I passed the ITIL 4 Foundation exam on my first attempt and now use the practices every day on the service desk."

    Budi Santoso

    Service Desk Lead

    0/0

    A Confident Start in IT Service Management

    "I moved into IT from a non-technical role, and ITIL 4 Foundation gave me the language and confidence to contribute from day one. The sample papers and practice questions were a huge help before the exam."

    Sari Wijaya

    IT Support Analyst

    0/0

    Practical and Easy to Apply

    "Practical sessions on incident and problem management that I could apply at work immediately. The live online format fitted around my shifts in Jakarta and the trainer answered every question."

    Andi Pratama

    Incident Analyst

    0/0

    A Common Language for Our IT Teams

    "We trained our support and operations teams together, and the shared ITIL 4 framework standardised how they handle incidents and changes. Service quality improved within a quarter."

    Maya Hartono

    L&D Manager, Banking Sector

    0/0

    Tailored Corporate Training That Delivered

    "Invensis Learning delivered a tailored corporate programme for our digital operations group. The trainers used examples from our context, and the team came away ready to apply ITIL practices."

    Rudi Setiawan

    IT Director, E-Commerce Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces modern IT service management and suits IT and business professionals at any stage, from service desk staff to managers, with no formal prerequisites to start.

    General

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces modern IT service management and suits IT and business professionals at any stage, from service desk staff to managers, with no formal prerequisites to start.

    Is ITIL 4 Foundation worth it for professionals in Jakarta?

    Yes. ITIL 4 is a globally recognised credential valued by Jakarta employers in banking, telecoms, e-commerce and managed services. It validates service management skills that map to roles from service desk analyst to IT operations manager, often with strong salary progression. Talk to a learning advisor to plan your path.

    Are there any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is the entry point to the ITIL 4 scheme, so prior ITIL or ITSM experience is helpful but not required.

    Is ITIL 4 Foundation recognised by employers in Indonesia?

    Yes. ITIL is the world's most widely adopted IT service management framework, and the Foundation credential is recognised by multinational and local employers across Jakarta and Indonesia, including banks, telecom operators and IT service providers.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification within that period.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    Your fee covers instructor-led training, official course materials, sample papers, practice questions and exam preparation support. The PeopleCert exam can be bundled with training depending on the package. Request a quote for current pricing in Jakarta.

    How much does ITIL 4 Foundation training cost in Jakarta?

    Pricing varies by format and whether the exam is bundled, so it is available on request. Instructor-led live online and classroom options are quoted separately from the PeopleCert exam fee, which is billed by PeopleCert. Contact us for a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others quote training and exam separately. PeopleCert sets the exam fee, which varies by region and delivery channel. Ask our advisors which option suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams in Jakarta. Onsite and live virtual delivery are available. Contact us for a group quote.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that fits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice test of 40 questions delivered by PeopleCert. You have 60 minutes, and it is available online with OnVUE proctoring or at an authorised test centre.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 multiple-choice questions and the pass mark is 65 percent, which means 26 correct answers out of 40. You have 60 minutes to complete it.

    How is the ITIL 4 Foundation exam delivered in Jakarta?

    You can sit the exam online from home or office through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options use the same 40-question format.

    What happens if I do not pass the first time?

    You can resit the ITIL 4 Foundation exam. Our training includes practice questions, sample papers and exam tips to help you prepare thoroughly. Re-sit fees and policy are set by PeopleCert, so ask our team for current details.

    Which syllabus is the exam based on?

    The exam is based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert, covering the Service Value System, the four dimensions, the seven guiding principles and core ITIL practices.

    Course Content

    What topics are covered in ITIL 4 Foundation training?

    The training covers ITIL 4 key concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain and core practices such as incident, problem, change enablement and service level management.

    Can a beginner take ITIL 4 Foundation?

    Yes. ITIL 4 Foundation is designed for beginners and has no prerequisites. The training starts from first principles and uses real-world examples, so professionals new to IT service management can follow it comfortably.

    What learning materials are provided?

    You receive ITIL 4 aligned courseware, sample papers, practice questions, quizzes and trainer-led sessions. Materials map to the current PeopleCert syllabus to keep your preparation focused.

    How many practices does ITIL 4 cover?

    ITIL 4 defines 34 management practices across general, service and technical categories. At Foundation level you focus on key practices such as incident management, problem management, change enablement, the service desk and service level management.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the latest service management content.

    Enrollment

    How do I enrol in ITIL 4 Foundation training in Jakarta?

    You can enrol through the Invensis Learning website. Choose live online or classroom, complete payment, and you will receive schedules, courseware and exam guidance. Talk to an advisor to pick the next batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule in Jakarta.

    How soon can I start?

    New ITIL 4 Foundation batches run regularly in live online and classroom formats. See upcoming schedules or speak with a learning advisor to book the next available cohort.

    Do you offer weekend or weekday batches?

    Yes. We run both weekend and weekday batches for ITIL 4 Foundation so working professionals in Jakarta can train without disrupting their jobs. Check current schedules for timings.

    What is the refund or reschedule policy?

    Refunds and reschedules are handled per our published policy, and selected plans let you reschedule to another batch. Contact our support team for the details that apply to your enrolment.