Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification Training in Jakarta?Your Route into Digital Service Management

    ITIL 5 Foundation certification training in Jakarta introduces ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme from AXELOS, now owned and examined by PeopleCert. It gives IT and business professionals a modern, digital-era grounding in how organisations create, deliver and continually improve value. Built on ITIL 5 (Version 5.0), the fifth iteration of the IT Infrastructure Library, the course covers digital product and service management, the ITIL Value System, value co-creation, the four dimensions, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management. For professionals in Jakarta's banking, fintech, telecoms and IT services sectors, ITIL 5-F is a recognised first step into service management roles. The 40-question, closed-book Foundation exam has no prerequisites, so you can start wherever you are. Begin your ITIL 5 journey with Invensis Learning and turn service knowledge into a globally portable credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Jakarta, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification Training in Jakarta?Your Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Jakarta, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in JakartaDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Reach

    ITIL V5 Foundation Exam Format in JakartaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Jakarta

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Careers Lead in JakartaRoles, Demand and Pay

    Modern service management is in demand across Jakarta as banks, fintechs, telecoms and IT services firms scale their digital products. As enterprises adopt cloud, meet data-protection rules and mature their IT operations, professionals who understand the current ITIL 5 framework are increasingly valued. Demand runs from service desk and operations analyst roles up to service and IT operations managers, and here is what the market is telling us right now.

    Market Forces Fuelling Service Management Demand in Jakarta

    ITIL 5 Foundation is more than a certificate. It is your entry into Jakarta's fast-growing digital service economy. Join professionals who turn service knowledge into business value, and start your ITIL 5 journey today.

    Your Jakarta Career Transformation

    Your Career Before and After ITIL 5 Foundation

    See the Shift for Yourself

    Jakarta's IT market is expanding fast with digital banking, fintech and data-centre investment, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale (Indonesia) 2026.

    How to Get ITIL V5 Founfdation Certified in Jakarta Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Jakarta is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 CoursePractical, Current-Version Capability

    This ITIL 5 Foundation course teaches the core capabilities of modern digital service management across all nine syllabus topic areas. By the end, you can describe the ITIL Value System, apply the guiding principles, and connect service delivery to value co-creation.

    Digital Product and Service Management

    Understand what sets digital products and services apart from traditional IT services, how value is created, and how products and services are managed across their full lifecycle.

    The ITIL Value System

    Learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    Four Dimensions and Value Co-Creation

    Apply the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, to co-create value with stakeholders.

    The Seven Guiding Principles

    Put focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate into practice.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices such as incident management, problem management, change enablement and service desk that drive consistent ways of working.

    Continual Improvement and Value Streams

    Use the continual improvement model and value stream mapping and management to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Jakarta?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Learners in Jakarta Choose Invensis LearningFor ITIL 5 Foundation Training

    As a trusted ITIL Version 5 Foundation training company in Jakarta, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build modern service management capability. Our programmes combine PeopleCert-accredited instructors, aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert-accredited trainers with real IT service management experience
    • Courseware aligned to the official AXELOS ITIL 5 (Version 5.0) syllabus
    • Flexible formats: live virtual, classroom and corporate group training
    • Mock exams and practice questions to build Foundation exam readiness
    • Guidance to clear the ITIL 5 Foundation exam on your first attempt
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training and information security
    • Trusted by professionals and organisations across Jakarta and worldwide

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    Leaders in Training industry for 12+ years

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    ITIL Version 5 Foundation Training Locations in JakartaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Jakarta

    Hotel Indonesia Kempinski, Jalan Haji Mohammad Saleh Ishak, RW 05, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10310, Indonesia

    ITIL Version 5 Foundation Training Location in Jakarta

    Grand Hyatt Jakarta, Jalan Haji Mohammad Saleh Ishak, RW 05, Gondangdia, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10350, Indonesia

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    Corporate ITIL 5 Training for Jakarta TeamsFor Your Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with service management expertise
    • Role-based examples drawn from banking, fintech and telecoms
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Jakarta and global locations

    Leading Organisations

    Bank Central AsiaBank MandiriTelkom IndonesiaGoToAstra InternationalIndosat Ooredoo Hutchison

    What Our Learners Say

    Passed the Foundation Exam with Confidence

    "The ITIL 5 Foundation course finally made the Value System and value co-creation click for me. The trainer used banking examples that matched my day job, and the mock exams meant I walked into the real exam feeling calm and prepared."

    Budi Santoso

    IT Support Lead

    0/0

    Current, Practical and Easy to Apply

    "As a service desk lead, I wanted the current version rather than an older one. The sessions on incident and problem practices and the guiding principles were practical and easy to apply back at work the next day."

    Dewi Lestari

    Service Desk Team Lead

    0/0

    Clear Structure and Strong Trainer Support

    "Good structure across all nine topic areas and helpful trainer discussions. The continual improvement and value stream sessions gave me a clear way to talk about improvements with my managers."

    Andi Wijaya

    IT Operations Analyst

    0/0

    A Shared Framework Across Our IT Teams

    "We trained a mixed group of service desk and operations staff on ITIL 5 Foundation. The onsite delivery fitted our schedule, and the team now shares one language for incidents, changes and improvements. Coordination with Invensis was smooth."

    Ratna Kusuma

    Learning and Development Manager, Private Bank

    0/0

    Standardised Service Governance at Scale

    "Rolling out ITIL 5 across our service delivery group helped us standardise governance ahead of new data-protection requirements. The trainers tailored the content to our telecoms context, and adoption was faster than we expected."

    Hendra Gunawan

    IT Service Delivery Head, Telecoms Firm

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a recognised, current-version service management credential valued by Jakarta employers in banking, fintech, telecoms and IT services. As enterprises modernise digital services, professionals who understand the ITIL 5 framework are increasingly in demand across service desk, operations and service management roles.

    General

    Is ITIL 5 Foundation worth it for professionals in Jakarta?

    Yes. ITIL 5 Foundation is a recognised, current-version service management credential valued by Jakarta employers in banking, fintech, telecoms and IT services. As enterprises modernise digital services, professionals who understand the ITIL 5 framework are increasingly in demand across service desk, operations and service management roles.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation. It suits IT professionals, developers, product owners and business staff working with digital services.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream mapping and management, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals who hold ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required to enrol or to sit the ITIL 5 Foundation exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, live instructor-led sessions, mock exams and practice questions, case studies and learner support. Many packages also include the PeopleCert exam voucher. Contact us to confirm inclusions and request a quote for training in Jakarta.

    How much does ITIL 5 Foundation training cost in Jakarta?

    Training fees vary by format and whether the exam voucher is bundled. Pricing for Jakarta is available on request, and corporate group rates differ from individual enrolment. Speak with a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some plans bundle the PeopleCert exam voucher with the training, while others quote it separately. PeopleCert exam pricing varies by region and channel, so confirm the current fee at peoplecert.org and check your package inclusions with us.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and delivery teams in Jakarta. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer, multiple-choice questions to complete in 60 minutes. It is based on the ITIL 5 Foundation (Version 5.0) syllabus and is delivered online through PeopleCert's OnVUE proctoring or at an authorised test centre.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65 per cent, which means answering at least 26 of the 40 questions correctly. The exam tests knowledge and comprehension across the nine ITIL 5 Foundation topic areas.

    Are there prerequisites to sit the ITIL 5 Foundation exam?

    No. There are no formal prerequisites for ITIL 5 Foundation. It is open to all professionals regardless of education, experience or prior ITIL knowledge, making it a suitable entry point into the ITIL 5 scheme.

    Where can I take the ITIL 5 Foundation exam in Jakarta?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7 from home or office, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. Our training includes mock exams, practice questions and first-attempt guidance to help you prepare thoroughly. Confirm the current re-sit policy and any fees at peoplecert.org before rebooking.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites. The trainer builds concepts from the ground up, so IT and business professionals new to ITIL can follow along and apply the framework confidently.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, plus trainer-led discussion and Q&A. These resources help you understand each topic area and prepare for the Foundation exam.

    How long is the ITIL 5 Foundation training?

    Invensis Learning delivers ITIL 5 Foundation as a 16-hour programme, run over two full days or four half-days depending on the schedule format. Both cover all nine topic areas and prepare you for the exam.

    Is the courseware aligned with the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) framework and the official ITIL 5 Foundation syllabus from AXELOS and PeopleCert, so you learn the latest edition rather than an older one.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Jakarta?

    We offer live virtual (online) instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly for both individual and corporate learners in Jakarta. Live virtual sessions often have the nearest start dates. Check the upcoming schedule or speak with an advisor to pick a batch that works for you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans allow you to attend the training twice. Contact support to arrange a change.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.