Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters in IndonesiaYour Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, and this ITIL 5 Foundation certification training in Indonesia gives you a working command of modern digital product and service management. ITIL 5 (Version 5.0) is the fifth iteration of the world's most widely adopted service management framework, examined by PeopleCert. You learn the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle and Value Stream Mapping and Management, mapped to the nine topic areas of the official ITIL 5 Foundation syllabus. No prior ITIL knowledge or work experience is required, so the credential is open to IT and business professionals alike. As Indonesian banks, telecoms and digital platforms modernise under OJK cloud mandates and a fast-growing IT services market, employers want people who can govern digital services and co-create value. Prepare for the 40-question, 60-minute closed-book exam and start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Indonesia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters in IndonesiaYour Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Indonesia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in IndonesiaDo You Qualify for the ITIL V5 Foundation Exam?

    The Payoff of Getting ITIL 5 CertifiedFor Your Career and Your Team

    ITIL V5 Foundation Exam Format in IndonesiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Indonesia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Outlook in IndonesiaRoles, Demand and Pay

    ITIL 5 Foundation is becoming a baseline credential for service management careers in Indonesia, valued by banks, telecoms, e-commerce platforms and IT services firms modernising their digital operations. As the IT services market grows and cloud adoption accelerates under OJK mandates, employers want certified people who can keep digital services reliable and aligned to value. Demand runs from service desk analyst through to IT operations and service manager, and here is what the market shows.

    Market Forces Driving ITIL 5 Skills Demand in Indonesia

    ITIL 5 Foundation is more than a certificate. It is the modern language of digital service management that Indonesian employers are hiring for. Start your ITIL 5 journey today.

    Your Indonesia Career Transformation

    Where You Stand Today

    Your ITIL 5 Foundation Upgrade

    Indonesia's digital economy is expanding fast, and employers increasingly separate professionals who can govern digital services from those who cannot. Here is which side of that line ITIL 5 Foundation puts you on.

    Sources: Glassdoor, SalaryExpert, Jobstreet (Indonesia) 2026.

    How to Get ITIL V5 Founfdation Certified in IndonesiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Indonesia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will MasterGrounded in the ITIL 5 Syllabus

    This ITIL 5 Foundation training builds practical, exam-ready capability across all nine topic areas of the Version 5.0 syllabus, from the ITIL Value System to value stream management. By the end you can apply modern digital service management thinking at work.

    Digital Product and Service Management

    Explain how modern digital products and services create value across their lifecycle, and how continual improvement is built in from the start rather than bolted on.

    Value Co-Creation and Sustainability

    Weigh outcomes, costs, risks, experience and sustainability, and show how providers, consumers and stakeholders co-create value together instead of value being delivered alone.

    The Four Dimensions

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every service and component.

    The ITIL Value System and Guiding Principles

    Describe how governance, value chain activities, practices and improvement fit together, and apply the seven guiding principles to real service decisions.

    Product and Service Lifecycle and Practices

    Understand the purpose of each lifecycle activity from discovery and design to operation, delivery and support, and the role of ITIL's management practices.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, and work through the ITIL continual improvement model step by step.

    Who Should TakeITIL V5 Foundation Certification Training in Indonesia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in IndonesiaExpert-Led, Accredited, Flexible

    As a trusted ITIL Version 5 Foundation training company in Indonesia, Invensis Learning is an accredited training provider that has delivered more than 121,000 hours of expert training to over 50,000 professionals worldwide. Our ITIL 5 Foundation programme is led by PeopleCert-accredited trainers and aligned to the official AXELOS ITIL 5 (Version 5.0) syllabus, combining structured courseware, practical examples and full exam preparation. Whether you enrol as an individual or plan corporate training for your team in Indonesia, our ISO 9001:2015 and ISO 27001:2022 certified operation delivers a professional learning experience built around real-world application and measurable outcomes.

    • PeopleCert-accredited trainers with real IT service management experience
    • Courseware aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus
    • Flexible live online, classroom and corporate training formats
    • Exam voucher, mock exams and practice questions included
    • Guidance to help you clear the ITIL 5 Foundation exam on your first attempt
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and teams across Indonesia and worldwide

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in IndonesiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Indonesia

    Hotel Indonesia Kempinski, Jalan Haji Mohammad Saleh Ishak, RW 05, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10310, Indonesia

    ITIL Version 5 Foundation Training Location in Indonesia

    Grand Hyatt Jakarta, Jalan Haji Mohammad Saleh Ishak, RW 05, Gondangdia, Menteng, Jakarta Pusat, Daerah Khusus Ibukota Jakarta, Jawa, 10350, Indonesia

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    Corporate ITIL 5 Training in IndonesiaUpskill Your IT Function

    • Tailored ITIL 5 training delivered onsite or live virtual for your teams
    • Customised schedules aligned to your organisation's availability
    • PeopleCert-accredited trainers with hands-on ITSM experience
    • Role-based examples drawn from banking, telecom and digital sectors
    • Volume pricing and dedicated coordination for group enrolments
    • Progress tracking and assessments across the cohort
    • Scalable delivery for teams across Indonesia and global sites

    Organisations We Support

    Telkom IndonesiaBank MandiriBCAGoToAstra InternationalIndosat Ooredoo Hutchison

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and value streams easy to grasp, and the mock exams mirrored the real paper. I passed the ITIL 5 Foundation exam on my first attempt and now use the guiding principles in my daily service desk work."

    Andi Pratama

    IT Service Desk Lead

    0/0

    A Smooth Update to ITIL 5

    "Coming from ITIL 4, I wanted to understand the digital product and service management focus in ITIL 5. The sessions were practical and current, and the four dimensions and lifecycle content already help me run incidents more calmly."

    Siti Rahmawati

    Incident Manager

    0/0

    Practical and Relevant

    "Well-structured content and a knowledgeable trainer. The continual improvement model and value stream mapping were the most useful parts for me, and I could apply them to our cloud operations straight away."

    Budi Santoso

    IT Operations Analyst

    0/0

    Beginner Friendly and Confidence Building

    "As a beginner with no ITIL background, I found the course welcoming and clear. The flashcards and practice questions built my confidence, and the certification has already helped me apply for service management roles."

    Nadia Putri

    Junior Service Management Analyst

    0/0

    Standardised Our Service Practice

    "We enrolled our IT operations team for corporate ITIL 5 training. The delivery was flexible around our shifts, and the shared framework has standardised how we handle changes and service requests across the group."

    Dewi Lestari

    Learning and Development Manager, Banking Sector

    0/0

    Real Impact on Our Service Teams

    "Invensis Learning delivered onsite ITIL 5 sessions for our service teams. The trainers used telecom examples that resonated, and we have seen clearer accountability and fewer repeat incidents since the training."

    Rizky Hidayat

    Head of IT, Telecommunications

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value.

    Is ITIL 5 Foundation worth it for professionals in Indonesia?

    Yes. ITIL 5 Foundation is a globally recognised credential valued by Indonesian banks, telecoms, e-commerce platforms and IT services firms. As cloud adoption and digital transformation accelerate, certified service professionals are in strong demand, from service desk analyst to IT operations and service manager roles.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and stronger emphasis on value co-creation and sustainability.

    Who should take the ITIL 5 Foundation course?

    It suits IT and business professionals alike, including service desk staff, IT operations teams, DevOps and Agile practitioners, product owners, and anyone updating from ITIL 4. There are no formal prerequisites, so it is open to newcomers and experienced professionals.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal requirements with PeopleCert.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. An ITIL 5 Foundation credential is recognised by employers in Indonesia and worldwide.

    Pricing

    How much does ITIL 5 Foundation training cost in Indonesia?

    Pricing varies by format and inclusions, so it is available on request. The fee typically covers courseware, mock exams, practice questions and the exam voucher. Request a quote or talk to a learning advisor for the current price and any group offers.

    What is included in the ITIL 5 Foundation course fee?

    The fee usually includes ITIL 5 aligned courseware, industry case studies, practice questions, full-length mock exams, first-attempt guidance, learner support and, in most packages, the PeopleCert exam voucher. Confirm the exact inclusions when you enquire.

    Is the exam fee included in the training price?

    In most instructor-led packages the PeopleCert exam voucher is included, but it can vary by plan. PeopleCert sets and bills the exam fee, which differs by region and channel. Ask a learning advisor to confirm what your package covers.

    Do you offer group or corporate discounts for ITIL 5 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations groups, service desks and whole delivery teams. Contact us for a tailored quote for your organisation in Indonesia.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It tests knowledge and comprehension across the nine topic areas of the framework.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, multiple-choice paper delivered online or at a test centre.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65 per cent, which means you need at least 26 correct answers out of the 40 questions. Our mock exams and practice questions help you build toward that mark across all nine topic areas.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending an accredited training course is recommended to prepare effectively.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What happens if I do not pass the exam the first time?

    You can retake the ITIL 5 Foundation exam under PeopleCert's resit policy. Our first-attempt guidance, mock exams and trainer support are designed to help you pass the first time, and selected plans include retake options. Confirm current resit terms with PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each one to real service decisions.

    What is the ITIL Value System?

    The ITIL Value System (IVS) is the overarching framework in ITIL 5 that brings together guiding principles, governance, value chain activities, management practices and continual improvement, so organisations can continually co-create value through digital products and services.

    Do I need prior experience to take this course?

    No prior experience is needed. ITIL 5 Foundation is designed as an accessible entry point for both IT and business professionals. The training builds concepts from the ground up, with examples and practice to support beginners.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions, full-length mock exams, chapter-wise quizzes and flashcards. These materials help you understand the syllabus and prepare with confidence for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help selecting a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start ITIL 5 Foundation training?

    We run regular batches for individuals and teams across Indonesia. See our upcoming schedules for the next available dates, or speak with a learning advisor to find a batch that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include an option to attend the training twice. Contact support to arrange this.

    Do you offer corporate ITIL 5 training for teams in Indonesia?

    Yes. We deliver corporate ITIL 5 training onsite or live virtual, with schedules and examples tailored to your organisation. Contact us for a group quote and a plan for upskilling your service teams.