Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme from AXELOS, introducing professionals to modern IT service management through an end-to-end model for creating, delivering and continually improving tech-enabled services. Invensis Learning's ITIL 4 Foundation certification training in Tel Aviv prepares you to put that model to work and pass the foundation exam with confidence. Delivered in live online and classroom formats, the course suits IT and business professionals across Tel Aviv's high-tech, cybersecurity, fintech and managed-services employers who want a shared service management language. There are no prerequisites, so newcomers and experienced staff alike can join. You learn the ITIL 4 Service Value System, the seven guiding principles and the practices that keep services reliable, then apply them at work. Start your ITIL journey with an accredited training organisation built around your success.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tel Aviv, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Tel Aviv, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in Tel AvivDo You Qualify for the ITIL 4 Foundation Exam?

    Why ITIL 4 Foundation Pays off for Your CareerSkills, Recognition and Mobility

    ITIL 4 Foundation Exam Format in Tel AvivWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Tel Aviv

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Skills Take Your Career in Tel AvivRoles, Demand and Pay

    ITIL 4 Foundation is a recognised entry marker for IT service management roles across Tel Aviv, valued by high-tech firms, cybersecurity and fintech companies, banks and managed-services providers running complex, always-on environments. As organisations migrate to the cloud and standardise service delivery, professionals who speak the ITIL language are in steady demand, from service desk lead to IT service and operations manager. Here is what the local market is telling us right now.

    Why ITIL 4 Skills Are in Demand Across Tel Aviv

    ITIL 4 Foundation is more than a certificate. It is a career multiplier for service management professionals in Tel Aviv. Build the skills employers are hiring for and start your journey today.

    Your Tel Aviv Career Transformation

    From Where You Are to ITIL 4 Certified

    Your Service Management Transformation

    Tel Aviv's IT and service management market is expanding with cloud adoption and digital transformation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, Payscale, Paylab (Israel) 2026.

    How to Get ITIL 4 Founfdation Certified in Tel AvivStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Tel Aviv is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will BuildCore ITIL 4 Concepts in Practice

    Skills covered in ITIL 4 Foundation training span the full Service Value System, the seven guiding principles, and the practices that keep IT services reliable. By the end, you can speak the ITIL language and apply it to everyday service delivery.

    Service Management Fundamentals

    Understand what a service is, how value is co-created, and the roles of providers and consumers. Learn the concepts of utility and warranty, outcomes, costs and risks that underpin every ITIL 4 decision.

    The ITIL 4 Service Value System

    Get to grips with the SVS as the model that ties an organisation's components and activities together to create value, including governance, practices and continual improvement.

    The Service Value Chain

    Work through the six value chain activities, plan, improve, engage, design and transition, obtain and build, and deliver and support, and see how they combine into value streams.

    The Seven Guiding Principles

    Apply the guiding principles, from focus on value to keep it simple and practical, to adopt and adapt ITIL practices sensibly in your own organisation.

    Key ITIL 4 Management Practices

    Learn the core practices tested at foundation level, including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model and learn how metrics, KPIs and service level agreements help you measure service quality and drive evidence-based improvement over time.

    Who Should TakeITIL 4 Foundation Certification Training in Tel Aviv?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ILS 3980

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ILS 3980

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis for ITIL 4 Foundation in Tel AvivAccredited, Expert-Led

    Invensis Learning delivers structured ITIL 4 training for professionals and organisations across Tel Aviv that want to build reliable service management capability and pass the foundation exam. Our programmes combine accredited courseware, experienced trainers, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team with a trusted ITIL 4 Foundation training company in Tel Aviv, you get a professional learning experience built around practical understanding, real-world application and clear outcomes.

    • Accredited ITIL 4 courseware aligned to AXELOS and PeopleCert standards
    • Experienced, certified trainers with real service management experience
    • Flexible live online and classroom formats for Tel Aviv schedules
    • ISO 9001 and ISO 27001 certified training quality and security
    • Exam preparation with practice questions and mock tests
    • Dedicated learner support before, during and after training
    • Customised schedules for organisations and corporate teams
    • Trusted by professionals and organisations across 100+ countries

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL 4 Foundation Training Locations in Tel AvivInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Tel Aviv

    Hilton Tel Aviv, 205, 1174, Tel-Aviv-Jaffa, the old north - the northern part, Tel-Aviv-Jaffa, Tel Aviv District, Tel Aviv District, 6340506, Israel

    ITIL 4 Foundation Training Location in Tel Aviv

    David Intercontinental Hotel, 12, Yosef Levy, Tel Aviv-Yafo, Neve Tzedek, Tel Aviv-Yafo, Tel Aviv Subdistrict, Tel Aviv District, 6560475, Israel

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    Corporate ITIL 4 Foundation TrainingBuilt for Tel Aviv Teams

    • Suitable for small, medium and large IT teams
    • Customised schedules based on team availability
    • Flexible onsite, live virtual or hybrid delivery
    • Experienced trainers with real ITSM and industry expertise
    • Role-based examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Israel and abroad

    Trusted by Leading Organisations

    MatrixAmdocsNICECheck PointBank LeumiTeva

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The trainer broke down the Service Value System and guiding principles in a way that finally clicked. The mock exams matched the real paper closely, and I cleared the ITIL 4 Foundation exam on my first attempt."

    Daniel Levi

    IT Support Engineer

    0/0

    Practical and Easy to Follow

    "I came in with no ITIL background and left able to use the practices at work straight away. The sessions on incident and change management were especially useful for my service desk role."

    Yael Cohen

    Service Desk Analyst

    0/0

    Great Structure and Support

    "The live online format fit around my job in Tel Aviv, and the learner support answered every question quickly. The course gave me a shared vocabulary I now use across teams."

    Noa Friedman

    IT Analyst

    0/0

    Standardised How Our Team Works

    "We trained our whole service desk through Invensis Learning. The team now shares one approach to incidents and changes, and our service quality has noticeably improved."

    Avi Shapira

    IT Operations Lead, Fintech

    0/0

    Smooth Corporate Rollout

    "The corporate programme was tailored to our environment and scheduled around our shifts. Coordination was excellent and the trainer kept our engineers engaged throughout."

    Maya Ben-David

    L&D Manager, Managed Services

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, now delivered by PeopleCert. It introduces IT and business professionals to modern IT service management and the ITIL 4 Service Value System. There are no prerequisites to take it.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, now delivered by PeopleCert. It introduces IT and business professionals to modern IT service management and the ITIL 4 Service Value System. There are no prerequisites to take it.

    Is ITIL 4 Foundation worth it for my career?

    Yes. ITIL 4 Foundation is a globally recognised credential that helps you qualify for roles such as service desk lead, IT service manager and operations manager. In Tel Aviv's high-tech and managed-services market, employers value a shared ITSM language. Talk to a learning advisor to plan your path.

    Who should take ITIL 4 Foundation training?

    ITIL 4 Foundation suits IT support staff, service desk analysts, engineers, analysts and managers, as well as business professionals who work with IT services. It is also a strong first step for anyone moving into IT service management, with no prior experience required.

    Is ITIL 4 Foundation recognised in Tel Aviv?

    Yes. ITIL is one of the most widely recognised IT service management frameworks worldwide, and ITIL 4 Foundation is valued by employers across Israel, including high-tech firms, cybersecurity and fintech companies, banks and managed-services providers.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification. Check current renewal requirements on the PeopleCert website.

    Pricing

    How much does ITIL 4 Foundation training cost in Tel Aviv?

    ITIL 4 Foundation training fees vary by format and schedule, so pricing in Tel Aviv is available on request. The package usually bundles accredited courseware, trainer-led sessions and exam preparation. Request a quote for the current price and any group offers.

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited ITIL 4 courseware, live trainer-led sessions, practice questions, mock exams and learner support. The exam voucher may be bundled or purchased separately. Confirm exact inclusions when you request a quote.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others price it separately. PeopleCert sets the exam fee, which varies by region and currency. Ask a learning advisor which option suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and departments. Contact us for a tailored quote for your organisation.

    What payment and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that works best for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the ITIL 4 Foundation syllabus from AXELOS and PeopleCert. It is taken online with remote proctoring through PeopleCert, or at an authorised test centre.

    How many questions are on the ITIL 4 Foundation exam?

    The exam has 40 multiple-choice questions, each with a single correct answer. You have 60 minutes to complete it, and it is taken closed book.

    What is the passing score for ITIL 4 Foundation?

    You need 65 per cent to pass, which is 26 correct answers out of 40. Focus on understanding the key concepts, the Service Value System, the guiding principles and the core practices across the syllabus.

    Are there any prerequisites for the ITIL 4 Foundation exam?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is the entry point to the ITIL 4 scheme and a prerequisite for higher ITIL 4 qualifications.

    What happens if I do not pass the exam first time?

    You can retake the ITIL 4 Foundation exam. PeopleCert sets the re-sit policy and fees, and our trainers provide preparation support, practice questions and mock exams to help you pass. Ask about our exam preparation resources.

    Course Content

    What topics are covered in ITIL 4 Foundation training?

    The training covers the ITIL 4 syllabus, including service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    Will I learn the ITIL 4 management practices?

    Yes. At foundation level you study the core practices, including incident management, problem management, change enablement, the service desk, service request management and service level management, and how they support the service value chain.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, mock exams and topic quizzes mapped to the ITIL 4 Foundation syllabus, so you can identify weak areas and build exam readiness before sitting the real paper.

    Can a beginner take ITIL 4 Foundation training?

    Absolutely. ITIL 4 Foundation is designed as an entry-level qualification with no prior experience required. The training starts from first principles, so newcomers and experienced IT staff can both follow it comfortably.

    Is the courseware aligned to the current ITIL 4 syllabus?

    Yes. The courseware is accredited and aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you study the latest concepts, terminology and practices.

    Enrollment

    How do I enrol in ITIL 4 Foundation training in Tel Aviv?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer ITIL 4 Foundation training online as live virtual instructor-led sessions, alongside classroom and customised corporate group training, so you can choose the format that fits your schedule in Tel Aviv.

    How soon can I start?

    New batches run regularly in live online and classroom formats. Browse the upcoming schedule to pick a date that suits you, or contact a learning advisor to find the next available cohort.

    Do you offer weekend or weekday batches?

    Yes. We run both weekday and weekend ITIL 4 Foundation batches to suit working professionals. Check the current schedule for available dates or ask an advisor about the best option for you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange this and to confirm the policy that applies to your enrolment.