Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Bridge Qualification?Your Fast Route to the Latest Framework

    The ITIL (Version 5) Foundation Bridge (ITIL 5 Bridge) is a short transition qualification from AXELOS and PeopleCert that updates ITIL 4 Foundation holders to the fifth edition of the IT service management framework. ITIL 5 Foundation Bridge certification training in Iceland gives practising ITSM professionals an efficient, accredited route to refresh their credential without repeating content they already know. Built for IT service teams across Reykjavik and the wider Icelandic market, this one-day programme focuses only on what is new and changed in ITIL 5: the product and service lifecycle, the evolved ITIL Value System, value stream management, and the shift toward digital and AI-enabled service delivery. You already hold ITIL 4 Foundation, so the bridge simply brings you current. On passing the PeopleCert exam you earn the ITIL 5 Foundation credential, recognised by employers worldwide and valid for three years. Start your transition to ITIL 5 with Invensis Learning and keep your service management skills in step with how Icelandic organisations now build and run digital services.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Iceland, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Bridge Qualification?Your Fast Route to the Latest Framework

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Iceland, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in IcelandDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Bridge Is Worth ItA Faster Path to ITIL 5

    ITIL V5 Foundation Exam Format in IcelandWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Iceland

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Career Outlook in IcelandRoles, Demand and Pay

    Service management skills are in steady demand across Iceland as IT services firms, data centres, banks and public bodies scale digital delivery. Roles run from service desk analyst and ITSM analyst to service delivery manager, IT operations manager and head of IT service, with senior IT managers earning well above the national average. As Icelandic organisations modernise to cloud and AI-enabled services, professionals who hold the current ITIL 5 framework stand out, and here is what the market is showing right now.

    Why ITSM Skills Are in Demand in Iceland

    ITIL 5 is how modern IT service teams keep pace with digital and AI-enabled delivery. Bring your ITIL 4 knowledge up to the latest framework and lead service management in Iceland. Start your transition today.

    Your Iceland ITIL 5 Transition

    From ITIL 4 Today to ITIL 5 Tomorrow

    Your Iceland Career Step Up

    Iceland's IT service market is expanding with data centres, cloud and public-sector digital programmes, and employers increasingly look for the latest framework knowledge. Here is which side of that line a single bridge day puts you on.

    Sources: SalaryExpert, ERI, Glassdoor (Iceland) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in IcelandStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Iceland is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Iceland is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from the BridgeBuilt Around What Is New in ITIL 5

    ITIL 5 Bridge training focuses only on what is new and changed since ITIL 4, so you build current capability fast. By the end of the programme you can apply the product and service lifecycle, value stream management and ITIL 5's enhanced value model in your own service environment.

    Spotting What Changed in ITIL 5

    Learn exactly what is new and refined in ITIL 5 relative to ITIL 4. You will recognise the structural updates, new concepts and updated terminology so you can apply the latest framework with confidence, without relearning what you already know.

    Managing Digital and AI-Enabled Services

    Understand how ITIL 5 reflects modern digital and AI-enabled environments. You will see how growing complexity across cloud, multi-supplier and AI delivery shapes the product and service lifecycle from discovery through to operation and support.

    Using the Product and Service Lifecycle

    Work with the product and service lifecycle as ITIL 5's core organising structure. You will be able to position service management activities across the full delivery cycle rather than around the older service-centric model.

    Speaking the Updated ITIL 5 Language

    Gain clarity on the terms and core concepts that are new, renamed or redefined in ITIL 5. You will communicate confidently with teams, partners and stakeholders who may be at different stages of ITIL 5 adoption.

    Driving Value Across the Ecosystem

    Apply ITIL 5's enhanced approach to value creation across the full stakeholder ecosystem. You will link strategy to delivery and measurable outcomes, taking in sustainability, experience and value stream management.

    Applying ITIL 5 in Daily Practice

    Integrate the ITIL 5 enhancements into your existing ways of working. You will use the updated guidance to improve collaboration, break down silos and drive measurable improvements in service performance and results.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Iceland?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 550

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Bridge Training in IcelandAccredited and Expert-Led

    As a trusted ITIL 5 Foundation Bridge training company in Iceland, Invensis Learning delivers structured ITIL 5 Bridge training for professionals and teams who want to move from ITIL 4 to the latest framework efficiently. Our programmes combine accredited, experienced ITSM trainers, flexible delivery formats, official ITIL 5 courseware and learner-focused support. Whether you enrol as an individual or plan group training for your team in Iceland, we provide a professional learning experience built around practical understanding, real-world application and a clear route to the ITIL 5 Foundation credential.

    • ITIL training aligned to AXELOS and PeopleCert, delivered by accredited, practising ITSM trainers
    • Flexible live online and in-house classroom training to suit working professionals in Iceland
    • Focused, one-day bridge format that respects your existing ITIL 4 knowledge
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified delivery
    • Practical, scenario-based learning you can apply on the job from day one
    • Dedicated learner support before, during and after the training
    • Trusted by professionals and organisations across more than 100 countries
    • Authorised training partner for leading global certification bodies

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    Flexible Learning Modes

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    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in IcelandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Iceland

    Hilton Reykjavik Nordica, 2, Suðurlandsbraut, Háaleiti, Háaleiti og Bústaðir, Reykjavíkurborg, Höfuðborgarsvæðið, 108, Ísland

    ITIL V5 Foundation Bridge Training Location in Iceland

    Grand Hotel Reykjavik, 38, Sigtún, Teigar, Laugardalur, Reykjavíkurborg, Höfuðborgarsvæðið, 105, Ísland

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    Corporate ITIL 5 Bridge TrainingUpskill Your Whole Team

    • Standardise ITIL 5 service management practice across your whole IT team
    • Bring every ITIL 4 certified team member up to the latest framework at once
    • Flexible onsite, live virtual or hybrid delivery to fit work schedules
    • Tailored, role-based examples drawn from your own service environment
    • Accredited trainers with real ITSM and service-desk experience
    • Group pricing and dedicated coordination for teams in Iceland
    • Progress tracking and learner support throughout the programme

    Trusted by Leading Organisations

    AdvaniaOrigoOpin KerfiSiminnLandsbankinnIcelandair

    What Our Learners Say

    Updated to ITIL 5 in a Single Day

    "The bridge was exactly what I needed. In one day I understood what had changed in ITIL 5, especially the product and service lifecycle, and passed the exam the same week. It refreshed my ITIL 4 knowledge without wasting a minute."

    Gunnar Olafsson

    IT Service Desk Lead

    0/0

    Practical and Straight to the Point

    "Clear, focused and practical. The trainer explained the updated terminology and value stream management so well that I could apply it to our service reviews straight away. Ideal for anyone already working in ITSM here in Reykjavik."

    Kristin Jonsdottir

    ITSM Analyst

    0/0

    Respected My Existing Knowledge

    "A well-paced session that respected what I already knew from ITIL 4. The focus on digital and AI-enabled service delivery was the most useful part for my day-to-day operations work. The live online format fit easily around my shifts."

    Olafur Sigurdsson

    IT Operations Specialist

    0/0

    Smooth Team-Wide Upgrade to ITIL 5

    "We moved our whole service management team from ITIL 4 to ITIL 5 with Invensis Learning. The group delivery was flexible, the content was current, and everyone now shares the same updated language. A smooth, low-disruption upgrade for the team."

    Sigrun Helgadottir

    Head of IT Service Management, Financial Services

    0/0

    Efficient and Well Organised for Teams

    "As an L&D lead I needed an efficient way to keep our certified staff current. The corporate bridge programme delivered exactly that, with tailored scheduling and accredited trainers. Reporting and support throughout made it easy to manage."

    Einar Thorsteinsson

    Learning and Development Manager, IT Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a short transition qualification from AXELOS and PeopleCert that updates ITIL 4 Foundation holders to ITIL 5. It is designed for practising ITSM professionals, such as service desk leads, analysts, service managers and consultants, who want the latest credential without repeating Foundation content.

    General

    What is the ITIL 5 Foundation Bridge and who is it for?

    The ITIL 5 Foundation Bridge is a short transition qualification from AXELOS and PeopleCert that updates ITIL 4 Foundation holders to ITIL 5. It is designed for practising ITSM professionals, such as service desk leads, analysts, service managers and consultants, who want the latest credential without repeating Foundation content.

    Do I need ITIL 4 Foundation before taking the bridge?

    Yes. ITIL 4 Foundation is the formal prerequisite for the bridge. The course assumes that knowledge and focuses only on what is new in ITIL 5. If you do not hold ITIL 4 Foundation, the full ITIL 5 Foundation course is the right starting point instead.

    Is the ITIL 5 Bridge worth it for professionals in Iceland?

    Yes. ITIL 5 keeps your service management credential current as Icelandic employers in IT services, data centres, banking and the public sector modernise digital delivery. Senior IT service and operations roles in Iceland pay well above the national average, and current framework knowledge helps you compete for them.

    Is the ITIL 5 credential recognised in Iceland?

    Yes. ITIL is the most widely adopted IT service management framework worldwide, and the ITIL 5 Foundation credential from AXELOS and PeopleCert is recognised by employers across Iceland and internationally, including IT services firms, data centres and financial institutions.

    How long is the ITIL 5 Foundation credential valid?

    The ITIL 5 Foundation credential is valid for three years. It is renewed by earning 60 CPD points within the three-year cycle, or by passing a higher ITIL 5 qualification. You can confirm current renewal requirements with PeopleCert.

    Pricing

    How much does ITIL 5 Bridge training cost in Iceland?

    Pricing depends on the format you choose, such as live online or in-house group training, and on whether the exam is bundled. The training and exam are typically purchased as a package through an accredited provider. Request a quote for current pricing in your preferred format.

    What is included in the course fee?

    The fee typically includes instructor-led training on what is new in ITIL 5, official ITIL courseware, practice support and learner assistance. Whether the PeopleCert exam is included depends on the package. Talk to a learning advisor to confirm exactly what your option covers.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others price training and exam separately. The exam fee is set by PeopleCert and varies by region and currency, so confirm the current amount when you enrol.

    Do you offer group or corporate pricing for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing, which suits organisations updating a whole ITIL 4 certified team to ITIL 5. Contact us for a tailored group quote for your team in Iceland.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you, or to arrange invoicing for corporate enrolments.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL 5 Foundation Bridge exam is closed book and uses single-answer multiple-choice questions covering only what is new and changed in ITIL 5. It is delivered by PeopleCert, either online proctored through OnVUE or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The bridge exam has 20 questions and a duration of 30 minutes. It focuses on the differences between ITIL 4 and ITIL 5, so existing ITIL 4 Foundation knowledge is assumed rather than re-tested.

    What is the passing score for the bridge exam?

    You need 65% to pass, which is 13 correct answers out of 20. The exam is closed book, so focus your preparation on the new and updated ITIL 5 concepts covered in the training.

    How do I book and sit the exam?

    You sit the exam through PeopleCert, either online proctored from home or office via OnVUE, available 24/7, or at an authorised test centre. Your training provider helps you arrange the booking once you are ready.

    What happens if I do not pass the first time?

    You can resit the exam through PeopleCert if needed; a resit fee applies. Our trainers focus your preparation on the changed ITIL 5 concepts to help you pass with confidence. Confirm the current resit policy with PeopleCert.

    Course Content

    What topics does the ITIL 5 Bridge training cover?

    The training covers what is new and changed in ITIL 5: key enhancements since ITIL 4, digital and AI-enabled service management, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice. It does not repeat ITIL 4 content.

    Will the bridge teach the full ITIL 5 Foundation syllabus?

    No. The bridge covers only the differences between ITIL 4 and ITIL 5, which is why it can be completed in a single day. Because you already hold ITIL 4 Foundation, passing the bridge grants you the full ITIL 5 Foundation credential.

    What learning materials are provided?

    You receive official ITIL courseware focused on the ITIL 5 updates, along with practice support and trainer guidance. The materials concentrate on the new product and service lifecycle, value stream management and the enhanced value model.

    Is the training delivered online or in a classroom?

    We offer ITIL 5 Bridge training online as live, instructor-led virtual sessions, and as in-house classroom delivery for groups. Both formats follow the same focused, one-day structure, so you can choose what fits your schedule.

    Will I receive a certificate after the training?

    You receive a course completion record for attending the training. The recognised credential itself, ITIL 5 Foundation, is awarded by PeopleCert once you pass the bridge exam, and is valid for three years.

    Enrollment

    Who is eligible to enrol in the bridge training?

    Anyone holding ITIL 4 Foundation can enrol in the bridge, as it is the formal prerequisite. There is no work-experience requirement, though the course is designed for professionals already working in IT service management.

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats and schedules are available?

    We offer live online instructor-led sessions and customised corporate group training, with schedules that suit working professionals in Iceland. The one-day bridge format makes it easy to fit around your role.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where needed. Contact our support team to arrange a change, and we will help you find a session that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.