Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, and it introduces the core concepts of digital product and service management. ITIL 5 Foundation certification training in Iceland gives IT and business professionals a modern, digital-era grounding in the ITIL Value System, the seven guiding principles, the product and service lifecycle and value co-creation. Based on the current ITIL 5 (Version 5.0) syllabus published by PeopleCert, the programme prepares you for the ITIL 5 Foundation exam: 40 closed-book, single-answer multiple-choice questions in 60 minutes, with a 65% pass mark (26 out of 40 correct). There are no formal prerequisites, so the credential is open to service desk analysts, developers, product owners, and DevOps and Agile practitioners alike. As Icelandic banks, software firms and public bodies modernise their digital services, an up-to-date ITSM credential helps you stand out. Start your ITIL 5 Foundation journey with Invensis Learning and turn service management theory into workplace capability.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Iceland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Iceland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in IcelandDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn the ITIL 5 Foundation Credential?Skills That Move Your IT Career Forward

    ITIL V5 Foundation Exam Format in IcelandWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Iceland

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your IT Service Management Career in IcelandRoles, Demand and Pay

    ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation signals current, digital-era knowledge to Icelandic employers. As banks, software firms, managed-services providers and public bodies in Reykjavik modernise their digital services and move from ITIL 4 to ITIL 5, professionals who can align IT to business value are increasingly sought after. Roles range from service desk analyst to IT service manager and IT operations manager, and here is what the market is telling us now.

    IT Challenges Driving ITIL 5 Demand in Iceland

    ITIL 5 Foundation is more than a certificate. It equips you to manage digital products and services the modern way. Join professionals across Iceland turning service theory into measurable value. Start your journey today.

    Your Iceland Career Transformation

    From Today's Limits to Tomorrow's Roles

    What ITIL 5 Foundation Changes for You

    Iceland's digital economy is expanding across fintech, software and public services, and employers increasingly separate professionals with a current ITSM credential from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert (ERI), Glassdoor (Iceland) 2026.

    How to Get ITIL V5 Founfdation Certified in IcelandStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Iceland is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    Skills You Will Gain from ITIL 5 FoundationCapabilities You Can Use on Day One

    In ITIL 5 Foundation you will learn to manage digital products and services using the ITIL Value System, the seven guiding principles, the product and service lifecycle and value stream mapping. By the end of the programme, you can apply modern ITSM concepts in real workplace scenarios.

    Digital Product and Service Management

    Explain what distinguishes digital products and services, how value is created, and how the product and service lifecycle sustains value in modern IT.

    The ITIL Value System

    Describe how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Four Dimensions

    Balance Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for a holistic approach to service management.

    Value Co-Creation and the Lifecycle

    Weigh outcomes, costs, risks, experience and sustainability, and understand discovery, design, build, operation, and delivery and support.

    Value Streams and Continual Improvement

    Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model to keep momentum going.

    Who Should TakeITIL V5 Foundation Certification Training in Iceland?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in Iceland?Accredited, Expert-Led, Flexible

    As a trusted ITIL Version 5 Foundation training company in Iceland, Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training for individuals and teams across Iceland. Our programmes combine accredited trainers, courseware aligned to the AXELOS Version 5.0 syllabus, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your service and operations teams, we focus on practical understanding, real-world application and a clear path to passing the ITIL 5 Foundation exam.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • Experienced, PeopleCert-accredited trainers with real ITSM delivery expertise
    • Live virtual, classroom and corporate group formats to fit your schedule
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Mock exams and practice questions aligned to the 40-question exam
    • First-attempt exam guidance and dedicated learner support
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across Iceland and worldwide

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in IcelandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Iceland

    Hilton Reykjavik Nordica, 2, Suðurlandsbraut, Háaleiti, Háaleiti og Bústaðir, Reykjavíkurborg, Höfuðborgarsvæðið, 108, Ísland

    ITIL Version 5 Foundation Training Location in Iceland

    Grand Hotel Reykjavik, 38, Sigtún, Teigar, Laugardalur, Reykjavíkurborg, Höfuðborgarsvæðið, 105, Ísland

    corporate banner

    Corporate ITIL 5 Training in IcelandUpskill Your Service Team

    • Suitable for small, medium and large service and operations teams
    • Customised schedules aligned with your team's availability
    • Delivery via onsite, live virtual or hybrid formats across Iceland
    • Accredited trainers with real IT service management expertise
    • Role-based, industry-relevant ITIL 5 examples and case studies
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams in Reykjavik and global locations

    Leading Organisations

    AdvaniaOrigoLandsbankinnIslandsbankiMarelCCP Games

    What Our Learners Say

    Practical, and I Passed First Time

    "The ITIL 5 Foundation training made the ITIL Value System and guiding principles genuinely usable. The trainer's real examples helped me connect the concepts to our service desk work, and I passed the exam on my first attempt."

    Gudrun Jonsdottir

    Service Desk Team Lead

    0/0

    A Clean Upgrade from ITIL 4

    "Coming from ITIL 4, I wanted to understand what changed in ITIL 5. The sessions on the product and service lifecycle and value stream mapping were clear and well paced. The mock exams built my confidence for the real one."

    Kristjan Sigurdsson

    IT Support Specialist

    0/0

    Gave My Career a Clear Direction

    "As someone moving towards a service management role, this course gave me the language and structure I was missing. The continual improvement model is something I now use in my day job."

    Anna Bjork Olafsdottir

    Aspiring IT Service Manager

    0/0

    Stronger, More Consistent Operations

    "We enrolled our operations team to standardise how we handle incidents and changes. The shared ITIL 5 language has already improved coordination, and the corporate delivery fitted around our shift patterns."

    Olafur Thorsson

    IT Operations Manager, Financial Services

    0/0

    Tailored and Business Relevant

    "The team training was well organised and tailored to our software environment. Our people came away able to talk about value co-creation and governance in a practical way, which is exactly what we needed."

    Sigridur Magnusdottir

    Learning and Development Lead, Software Company

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    Reykjavik

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create, deliver and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create, deliver and continually improve value.

    Is ITIL 5 Foundation worth it for IT professionals in Iceland?

    Yes. ITIL is the world's most widely adopted service management framework, and a current ITIL 5 credential signals digital-era knowledge to Icelandic employers in banking, software and the public sector. It supports roles from service desk analyst to IT service manager as organisations modernise their services.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and Value Stream Mapping and Management as a dedicated topic. It also updates the Value System and strengthens value co-creation and sustainability.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals holding ITIL 4 Foundation will recognise some concepts, but ITIL 4 is not required to take ITIL 5 Foundation.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Renewal options are confirmed through PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Iceland?

    Training fees vary by format, whether you choose live virtual, classroom or corporate delivery, and by inclusions such as the exam voucher. Pricing is available on request. Request a quote or talk to a learning advisor for current pricing in Iceland.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, practice questions and mock exams, first-attempt exam guidance and learner support. The PeopleCert exam voucher is often bundled; confirm inclusion when you enrol.

    Is the exam fee included in the training price?

    It depends on the package. The ITIL 5 Foundation exam is delivered by PeopleCert and is often bundled with accredited training, though it can also be purchased separately. Ask a learning advisor to confirm what your chosen package includes.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations groups and wider IT teams. Contact us for a tailored group quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 single-answer, multiple-choice questions to be completed in 60 minutes. It is closed book and delivered online through PeopleCert OnVUE proctoring or at an authorised test centre.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. The training and mock exams help you build broad mastery across all nine topic areas.

    What topics does the ITIL 5 Foundation exam cover?

    The exam covers nine topic areas: digital product and service management concepts, value co-creation, the dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    How do I book the ITIL 5 Foundation exam?

    You book through PeopleCert, either online with OnVUE proctoring available 24/7, or at an authorised test centre. When the exam is bundled with training, we help you arrange your booking.

    What if I do not pass on the first attempt?

    Our training includes first-attempt exam guidance, mock exams and practice questions to prepare you thoroughly. If a resit is needed, PeopleCert's re-sit policy applies; a learning advisor can talk you through the options.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn to manage digital products and services using the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, management practices, continual improvement and value stream mapping, mapped to the nine exam topic areas.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation has no prerequisites and is designed as an entry point for IT and business professionals alike. The training builds from core concepts, so no prior ITIL knowledge is required.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule. It covers all nine ITIL 5 Foundation topic areas and prepares you for the exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams aligned to the 40-question format, helping you identify weak areas and build readiness before the real exam.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus published by AXELOS and PeopleCert, so you study the latest edition of the framework.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Iceland?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New live virtual and classroom batches open regularly, and corporate schedules are arranged around your team. Talk to a learning advisor to find the next available cohort in your time zone.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange the change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.