Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation and Why It MattersYour Entry Point to Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing digital product and service management, the ITIL Value System, value co-creation and the practices that help organisations create and continually improve value. Our ITIL 5 Foundation certification training in Kenya gives you a modern, digital-era grounding in service management and prepares you for the official ITIL 5 Foundation exam. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, evolving from ITIL 4 with an explicit focus on the product and service lifecycle, Value Stream Mapping and Management, and value co-creation across the digital era. There are no formal prerequisites, so the credential is open to IT professionals, digital product managers, DevOps and Agile practitioners, and business colleagues who work with service teams. As Kenyan telecoms, banks, fintechs and outsourcing firms scale their digital services, employers increasingly ask for current ITIL knowledge. Get certified with Invensis Learning and validate that you can help your organisation deliver and improve value in a fast-moving market.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kenya, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation and Why It MattersYour Entry Point to Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kenya, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in KenyaDo You Qualify for the ITIL V5 Foundation Exam?

    Why the ITIL 5 Foundation Is Worth EarningFor Professionals and Teams in Kenya

    ITIL V5 Foundation Exam Format in KenyaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Kenya

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in KenyaRoles, Demand and Earning Power

    ITIL is the world's most widely adopted service management framework, and current ITIL knowledge is increasingly valued across Kenya's telecoms, banking, fintech and outsourcing employers. As Nairobi's IT sector matures and firms such as Safaricom and leading banks name ITIL in their service management roles, professionals who understand modern digital product and service management are well placed. Demand spans service desk, service delivery and IT operations roles, and here is what the market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Kenya

    ITIL 5 Foundation is more than a badge. It is proof you can help deliver and improve modern digital services. Join Kenyan professionals building current, in-demand service management skills. Start your journey today.

    Your Kenya Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Kenya's digital economy is expanding fast, and employers increasingly separate professionals with current service management skills from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, Paylab (Kenya) 2026.

    How to Get ITIL V5 Founfdation Certified in KenyaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Kenya is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will BuildAcross the Nine ITIL 5 Foundation Topic Areas

    This programme covers all nine ITIL 5 Foundation topic areas, from digital product and service management concepts to value stream management. By the end, you can describe the ITIL Value System and apply its guiding principles, and you are ready for the ITIL 5 Foundation exam.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern service management in ITIL 5.

    Value Co-Creation and Sustainability

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, rather than delivered by the provider alone.

    The Four Dimensions of Service Management

    Explore Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers as a holistic approach to managing digital products and services.

    The ITIL Value System and Guiding Principles

    Apply the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practices to real digital environments.

    The Product and Service Lifecycle

    Work through the purpose of each lifecycle activity, from discovery and design to build, operation, and delivery and support, and how they combine to create value.

    Value Stream Mapping and Management

    Learn to identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Kenya?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    KES 161850

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    KES 161850

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Kenya?

    As a trusted ITIL Version 5 Foundation training company in Kenya, Invensis Learning is a PeopleCert Accredited Training Organization that delivers ITIL 5 Foundation training for individual professionals and organisations across Kenya. Our programmes combine accredited trainers, ITIL 5 aligned courseware, flexible delivery, and learner-focused support built around practical understanding and exam success. Whether you enrol as an individual or plan corporate training for your team, you get a professional learning experience designed for real-world application and measurable outcomes, backed by our ISO 9001 and ISO 27001 certifications.

    • PeopleCert Accredited Training Organization delivering ITIL 5 aligned courseware
    • Qualified, accredited trainers with real service management experience
    • Flexible live virtual and onsite formats for learners and teams in Kenya
    • Structured materials, case studies and practice questions for exam readiness
    • Guidance to help you clear the ITIL 5 Foundation exam on the first attempt
    • Customised corporate group training for service and product teams
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified for quality and information security

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in KenyaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Kenya

    Villa Rosa Kempinski, Waiyaki Way, Highridge sublocation, Highridge location, Highridge division, Westlands, Nairobi, Zimmerman, Soko ya Mawe, Nairobi, 97104, Kenya

    ITIL Version 5 Foundation Training Location in Kenya

    Radisson Blu Hotel & Residence, Nairobi Arboretum, Aboretum Drive, Kilimani location, Kilimani ward, Kilimani division, Westlands, Nairobi, Zimmerman, Soko ya Mawe, Nairobi, 00400, Kenya

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    ITIL 5 Foundation Training for TeamsFor Your Kenyan Workforce

    • Suitable for small, medium and large service and product teams
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with service management and industry experience
    • Role-based examples relevant to telecoms, banking and outsourcing
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Kenya and global locations

    Trusted by Leading Organisations

    SafaricomKCB GroupEquity BankBritamCellulantCo-Operative Bank

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course made the ITIL Value System and guiding principles genuinely easy to grasp. The trainer used real service desk examples, and I passed the exam on my first attempt."

    Brian Otieno

    IT Service Desk Analyst

    0/0

    A Clear Update to ITIL 5

    "Coming from an ITIL 4 background, I wanted to update to the current edition. The sessions on the product and service lifecycle and value stream mapping were clear and practical for my daily work."

    Faith Wanjiru

    Service Delivery Coordinator

    0/0

    Practical and Well Paced

    "Well-structured content and helpful mock questions. The four dimensions and continual improvement topics gave me a much better view of how our digital services actually deliver value."

    Kevin Kamau

    IT Support Specialist

    0/0

    Great Fit for Our Team

    "We enrolled our service management team for group training. The customised, onsite delivery aligned ITIL 5 concepts to our own processes, and our incident handling has become noticeably more consistent."

    Grace Achieng

    IT Operations Lead, Banking Sector

    0/0

    Smooth Corporate Rollout

    "As an L&D manager, I valued the flexible scheduling and accredited trainers. The programme gave our service teams a shared language for modern service management with minimal disruption to delivery."

    Daniel Mwangi

    Learning and Development Manager, Telecoms

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a current-edition, globally recognised service management credential from AXELOS (PeopleCert), and Kenyan telecoms, banks and outsourcing firms increasingly list ITIL knowledge for service roles. It opens paths into service desk, service delivery and IT operations roles that command strong salary bands.

    General

    Is the ITIL 5 Foundation worth it for professionals in Kenya?

    Yes. ITIL 5 Foundation is a current-edition, globally recognised service management credential from AXELOS (PeopleCert), and Kenyan telecoms, banks and outsourcing firms increasingly list ITIL knowledge for service roles. It opens paths into service desk, service delivery and IT operations roles that command strong salary bands.

    What is the ITIL 5 Foundation certification?

    The ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Who should take the ITIL 5 Foundation course?

    It suits IT professionals new to ITIL, practitioners updating from ITIL 4, digital product managers and owners, DevOps, Agile and SRE practitioners, and business professionals working with digital service teams. There are no formal prerequisites.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, case studies, practice questions and mock exams, first-attempt exam guidance, and learner support. Whether the PeopleCert exam voucher is included can vary, so confirm inclusions when you enquire. Request a quote for full details.

    How much does ITIL 5 Foundation training cost in Kenya?

    Pricing varies by format, such as live virtual, self-paced or corporate group training, and by what is bundled with the course. Contact us for current Kenya pricing, and ask a learning advisor about group rates for teams.

    How much is the ITIL 5 Foundation exam fee?

    The exam fee is set by PeopleCert and varies by region and purchasing channel, so it is billed separately from training unless bundled. Verify the current exam price at peoplecert.org before you book.

    Do you offer corporate or group discounts?

    Yes. We offer customised corporate group training with schedules and pricing tailored to your team size and goals. Ask about group pricing for service and product teams across Kenya.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options may be available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. You have 60 minutes, and the pass mark is 65%, meaning at least 26 correct answers out of 40. It is based on the ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    There are 40 questions to be completed in 60 minutes. The questions are single-answer multiple choice and the exam is closed book.

    Where can I sit the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is often arranged through an accredited training organisation as part of a training package.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Accredited training is recommended to prepare well.

    What if I do not pass on the first attempt?

    Our training includes structured practice and first-attempt guidance to help you pass. If a resit is needed, PeopleCert's re-sit policy applies, so verify current re-examination terms at peoplecert.org. Ask us about available retake support options.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The course covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course without ITIL experience?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds concepts from the ground up with practical examples and hands-on practice questions.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. You learn to apply each to real digital service decisions.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, and revision aids to support your preparation and reinforce each topic area.

    Is the courseware aligned with the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, covering the current ITIL Value System, guiding principles and the product and service lifecycle.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Kenya?

    We offer online (live virtual) instructor-led training, self-paced e-learning, and customised corporate group training, including onsite delivery for teams, so you can choose the format that fits your schedule.

    How soon can I start?

    New batches run regularly across live virtual and self-paced formats. See upcoming schedules or speak with a learning advisor to find the next available Kenya-friendly session.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.