Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and this ITIL Version 5 Foundation certification training in Nairobi introduces you to modern digital product and service management. Built on ITIL 5 (Version 5.0), the current fifth iteration of the framework, it covers the ITIL Value System, value co-creation and the product and service lifecycle that help organisations create and continually improve value. Nairobi's standing as East Africa's Silicon Savannah, with fast-growing banking, fintech, telecom and BPO sectors, has made structured IT service management skills highly sought after. The credential suits IT professionals, service desk analysts, digital product owners and business teams who want a recognised, current-edition ITSM foundation. With no formal prerequisites, ITIL 5 Foundation is open to anyone ready to work in digital service delivery. Start your ITIL journey with Invensis Learning and gain a globally recognised credential that travels across employers and borders.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nairobi, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nairobi, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in NairobiDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off for Your CareerSkills Employers in Nairobi Value

    ITIL V5 Foundation Exam Format in NairobiWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Nairobi

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Career Outcomes in NairobiWhy the Credential Is in Demand

    ITIL 5 Foundation has become a sought-after IT service management credential across Nairobi, valued by banks, fintechs, telecoms, BPO providers and global tech firms that run large digital service operations. As Kenya's ICT sector grows and organisations mature their service desks into modern digital service functions, certified professionals stand out. Demand spans service desk analyst through to IT operations and service delivery manager roles, and here is what the Nairobi market is showing right now.

    IT Service Management Challenges Driving ITIL 5 Demand in Nairobi

    ITIL 5 Foundation is more than a certificate. It is a career multiplier for IT service professionals in Nairobi. Join learners who bring modern service management to their teams. Start your journey today.

    Your Nairobi Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Kenya's digital economy is expanding fast, and employers increasingly separate professionals who can run modern IT services from those who cannot. Here is which side of that line ITIL 5 Foundation puts you on.

    Sources: Glassdoor, PayScale, Paylab (Nairobi) 2026.

    How to Get ITIL V5 Founfdation Certified in Nairobi Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Nairobi is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    Skills You Will Build in ITIL 5 FoundationPractical Digital Service Management Skills

    This ITIL 5 Foundation training builds the knowledge and practical understanding to work confidently in modern IT service management. By the end, you can apply ITIL 5 concepts to real digital service delivery across all nine Foundation topic areas.

    Digital Service Management Foundations

    You will learn to manage modern digital products and services: understand what distinguishes them, how value is created, and how the product and service lifecycle sustains it in digital environments.

    Value Co-Creation and Outcomes

    Learn how providers, consumers and stakeholders co-create value by weighing outcomes, costs, risks, experience and sustainability across digital services.

    The Four Dimensions

    Apply the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they create value together.

    ITIL Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping and management to improve flow, visibility and outcomes across services.

    Who Should TakeITIL V5 Foundation Certification Training in Nairobi?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    KES 161850

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    KES 161850

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in NairobiLearn with a PeopleCert ATO

    Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations across Nairobi that want to build modern IT service management capability and pass the Foundation exam. Our programmes combine PeopleCert-accredited trainers, flexible online (live virtual) and classroom formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Nairobi, offers a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • Experienced, accredited trainers with real IT service management expertise
    • Flexible online (live virtual), classroom and self-paced learning formats
    • Aligned to the current AXELOS ITIL 5 Foundation (Version 5.0) syllabus
    • Mock exams and practice questions to prepare for the Foundation exam
    • First-attempt exam guidance and post-training learner support
    • Customised corporate and group training for teams in Nairobi
    • ISO 9001 and ISO 27001 certified provider trusted worldwide

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in NairobiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Nairobi

    Villa Rosa Kempinski, Waiyaki Way, Highridge sublocation, Highridge location, Highridge division, Westlands, Nairobi, Zimmerman, Soko ya Mawe, Nairobi, 97104, Kenya

    ITIL Version 5 Foundation Training Location in Nairobi

    Radisson Blu Hotel & Residence, Nairobi Arboretum, Aboretum Drive, Kilimani location, Kilimani ward, Kilimani division, Westlands, Nairobi, Zimmerman, Soko ya Mawe, Nairobi, 00400, Kenya

    corporate banner

    ITIL 5 Foundation Corporate Training in NairobiFor Your Teams

    • Upskill entire service desk and IT operations teams on modern ITSM
    • Customised schedules aligned with your team's availability
    • Delivery via onsite, live virtual or blended formats in Nairobi
    • Accredited trainers with banking, telecom and BPO experience
    • Role-based examples that map ITIL 5 to your service environment
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Kenya and the region

    Leading Organisations

    SafaricomEquity BankKCB GroupCellulantLiquid Intelligent TechnologiesNCBA Bank

    What Our Learners Say

    A Practical Shift in How I Run the Service Desk

    "The ITIL 5 Foundation training reshaped how our service desk works. I now apply the guiding principles and continual improvement model every week, and the mock exams made the Foundation exam feel straightforward."

    James Otieno

    IT Service Desk Team Lead

    0/0

    Clear, Current and Beginner-Friendly

    "As someone new to ITIL, I found the trainer explained the ITIL Value System and four dimensions clearly. The digital-era focus of ITIL 5 matched exactly the kind of work I do supporting cloud services."

    Wanjiru Kamau

    IT Support Analyst

    0/0

    Passed First Time and Applying It at Work

    "The value stream mapping and lifecycle topics were the most useful for me. I passed on my first attempt and now speak the same language as the rest of the operations team."

    Brian Mwangi

    IT Operations Specialist

    0/0

    Consistent Service Management Across the Team

    "We trained our whole service delivery team through Invensis Learning. The sessions were tailored to our environment, and we now have a consistent approach to incidents and changes across the department."

    Aisha Hassan

    IT Service Delivery Manager

    0/0

    Standardised Our ITSM Practice at Scale

    "Rolling out ITIL 5 Foundation across our IT function gave us a shared framework and measurable improvement in service quality. The corporate delivery and scheduling were handled professionally from start to finish."

    Daniel Kiprono

    Head of IT, Financial Services

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Nairobi?

    Yes. Nairobi's banks, fintechs, telecoms, BPO providers and global tech firms increasingly expect modern IT service management skills. ITIL 5 Foundation is globally recognised and helps you stand out for service desk, service delivery and IT operations roles across Kenya.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle, and Value Stream Mapping and Management, with an updated ITIL Value System and stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation?

    It suits IT professionals, service desk and operations staff, digital product owners, and business professionals who work with digital service teams. It also fits DevOps, Agile and SRE practitioners who want to align their work with modern service management.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Nairobi?

    Training fees vary by format and schedule, so pricing is available on request. The PeopleCert exam fee is billed separately by region and is not part of the training fee. Request a quote or speak with a learning advisor for current pricing.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited courseware, expert-led sessions, practice questions, mock exams and learner support. Many packages also include the PeopleCert exam voucher. Confirm inclusions when you request a quote.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert ITIL 5 Foundation exam voucher, while others quote it separately. Ask a learning advisor which option applies to your enrolment.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desk, IT operations and digital teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus. It is delivered online with PeopleCert proctoring or at an authorised test centre.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Holding ITIL 4 is helpful but not required.

    What if I do not pass on the first attempt?

    You can retake the exam. Our training includes mock exams, practice questions and first-attempt guidance to prepare you thoroughly. Confirm the current PeopleCert re-sit policy and any fees before you book.

    Where can I take the ITIL 5 Foundation exam in Nairobi?

    You can sit the exam online through PeopleCert's proctored system, available 24/7, or at an authorised test centre. The exam is usually arranged through your accredited training provider as part of the package.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    What are the seven ITIL guiding principles?

    Focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    Do I need prior experience to follow the course?

    No. The course is beginner-friendly and starts from core concepts, so professionals new to ITIL can follow it comfortably. Practical examples and mock questions help you apply what you learn.

    What learning materials are provided?

    You receive accredited ITIL 5 Foundation courseware, practice questions, mock exams and industry case studies that illustrate service management in realistic scenarios.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Nairobi?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Speak with an advisor to see upcoming batches.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered as two full days or four half-days, depending on the schedule you choose.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.