Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and this ITIL 5 Foundation certification training in Busan introduces you to modern digital product and service management from the ground up. It is the current fifth iteration of the IT Infrastructure Library, published as ITIL 5 (Version 5.0). Through this programme you learn the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, value co-creation and Value Stream Mapping and Management. These concepts help organisations create, deliver and continually improve value in a digital era, and they map directly to the nine topic areas of the Foundation exam. The credential suits IT professionals, digital product managers and business professionals in Busan who work with technology teams across the city's ports, banking, data centre and services sectors. With no formal prerequisites, it is an accessible first step. Start your ITIL 5 journey with Invensis Learning and turn service management knowledge into a globally recognised, career-building qualification.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Busan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Busan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BusanDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from Getting ITIL 5 CertifiedReal Value for IT Professionals in Busan

    ITIL V5 Foundation Exam Format in BusanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Busan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in BusanRoles ITIL 5 Opens Up

    ITIL 5 Foundation opens doors across Busan's fast-growing digital economy, from the ports and shipping cluster to banking, data centres and IT services. As the city invests heavily in digital transformation and faces a shortage of service management specialists, employers value professionals who understand modern ITSM. Roles range from service desk analyst to IT operations and service delivery manager, and here is what the local market is telling us right now.

    Why ITIL 5 Skills Are in Demand in Busan

    ITIL 5 Foundation is more than a credential. It is proof you can help Busan organisations deliver reliable, value-driven digital services. Join professionals building modern ITSM skills and start your journey today.

    Your Busan Career Transformation

    Your IT Service Career, Before and After

    The ITIL 5 Difference in Busan

    Busan is investing billions in digital transformation across its ports, finance and technology sectors, and employers increasingly separate professionals with a recognised ITSM credential from the rest. Here is which side of that line you want to be on.

    Sources: Paylab, SalaryExpert, ERI, Glassdoor (Korea) 2026.

    How to Get ITIL V5 Founfdation Certified in Busan Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Busan is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCore ITIL 5 Capabilities

    Skills covered in ITIL 5 Foundation span all nine topic areas of the Version 5.0 syllabus, from digital product and service management concepts to Value Stream Mapping and Management. By the end of the programme you can explain the ITIL Value System, apply the guiding principles and describe how modern organisations co-create and continually improve value.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created in digital environments, and how the product and service lifecycle sustains value from discovery to retirement.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated framework for co-creating value.

    The Seven Guiding Principles

    Apply the seven guiding principles, including focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical, to real digital service decisions.

    The Four Dimensions

    Take a holistic view using the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers, plus the external PESTLE factors.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design to build, operation, and delivery and support, and see how the phases work together to create value.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and using flow metrics to drive continual improvement across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Busan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Busan?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Busan looking to build modern service management capability and pass the ITIL 5 (Version 5.0) exam. As a PeopleCert Accredited Training Organization, we combine accredited instructors, aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes. As a trusted ITIL Version 5 Foundation training company in Busan, we help learners and teams reach their certification goals with confidence.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation aligned courseware
    • Experienced, accredited trainers with real IT service management expertise
    • Flexible formats: online live virtual, classroom and corporate group training
    • Practice questions and mock exams mapped to the ITIL 5 (Version 5.0) syllabus
    • First-attempt exam preparation guidance and dedicated learner support
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Localised support and scheduling for learners and teams in Busan
    • Trusted by professionals and organisations across more than 100 countries

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BusanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Busan

    Park Hyatt Busan, Marine City 1-ro, U-dong, U1-dong, Haeundae-gu, Busan, 48092, South Korea

    ITIL Version 5 Foundation Training Location in Busan

    Paradise Hotel Busan, 296, Haeundae Beach-ro 298beon-gil, Jung-dong, Jung 1-dong, Haeundae-gu, Busan, 48099, South Korea

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    ITIL 5 Foundation Corporate TrainingFor Your Teams in Busan

    • Suitable for small, medium and large teams across Busan
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with hands-on IT service management experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Busan and global locations

    Leading Organisations

    Samsung SDSLG CNSNaverKakaoBNK Busan BankHMM

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and value streams easy to follow. The mock exams matched the real 40-question paper, and I passed the ITIL 5 Foundation exam on my first attempt. It has already helped me move into a service management role."

    Ji-woo Park

    IT Service Desk Analyst

    0/0

    Clear and Practical for Beginners

    "I came from a development background with no ITIL knowledge. The course explained the guiding principles and the product and service lifecycle clearly, and the practical examples helped me apply the concepts at work straight away."

    Min-jun Seo

    Software Engineer

    0/0

    Up to Date and Well Structured

    "Well-structured sessions and strong, current content on ITIL 5 Version 5.0. The continual improvement model and value stream mapping topics were the most useful for my day-to-day operations work."

    Seo-yeon Kim

    IT Operations Specialist

    0/0

    Great Fit for Our Service Desk Team

    "We trained our service desk team through Invensis Learning. The live virtual sessions fitted our shift patterns, and the shared ITIL language has noticeably improved how our team handles incidents and changes."

    Hyun-woo Jung

    IT Service Manager, Logistics Sector

    0/0

    Reliable Partner for Corporate Training

    "As an L&D lead I needed consistent ITSM training across departments. The corporate programme was tailored to our finance environment, the coordination was smooth, and completion and pass rates were excellent."

    Eun-ji Choi

    Learning and Development Lead, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create, deliver and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create, deliver and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Busan?

    Yes. Busan is investing heavily in digital transformation across its ports, finance, data centre and IT services sectors, and employers value professionals who understand modern ITSM. ITIL 5 Foundation is a globally recognised credential that helps you stand out for service management and IT operations roles.

    Who should take the ITIL 5 Foundation course?

    It suits IT professionals, service desk and operations staff, developers, digital product managers and business professionals who work with technology teams. With no formal prerequisites, it is an accessible first step for anyone wanting current-edition ITSM knowledge.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated Value Stream Mapping and Management, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Busan?

    Training fees vary by format, such as live virtual, classroom or corporate group training, and are quoted in Korean won. Pricing is available on request. Talk to a learning advisor for the current fee and upcoming batches in Busan.

    What is included in the course fee?

    The fee typically includes ITIL 5 Foundation aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Many packages also include the PeopleCert exam voucher. Confirm the exact inclusions when you enrol.

    Is the exam fee included in the training price?

    This depends on the package you choose. Many accredited training bundles include the PeopleCert ITIL 5 Foundation exam voucher, while others price it separately. Ask a learning advisor to confirm what your chosen option covers.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and product teams in Busan. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam has 40 single-answer multiple-choice questions to be completed in 60 minutes. It is closed book and delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre.

    What is the passing score for the exam?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. The course prepares you across all nine topic areas so you build broad mastery of the syllabus.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Attending an accredited training course is recommended to prepare well.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctoring system, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged as part of your training and exam package.

    What happens if I do not pass on the first attempt?

    You can resit the exam. Our training includes first-attempt guidance, practice questions and mock exams to help you prepare thoroughly. Verify the current resit policy and any fees at peoplecert.org.

    Course Content

    What topics does ITIL 5 Foundation cover?

    The course covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each to real digital service decisions.

    What is the ITIL Value System?

    The ITIL Value System is the overarching framework in ITIL 5 that brings together the guiding principles, governance, value chain activities, management practices and continual improvement so organisations can continually co-create value through digital products and services.

    What is Value Stream Mapping and Management?

    It is a dedicated ITIL 5 topic covering how to identify, map and manage value streams to improve flow, visibility and outcomes. You learn to make work visible, spot waste and design improved delivery flows using flow metrics.

    What learning materials and practice tests are included?

    You receive ITIL 5 Foundation aligned courseware, industry case studies, practice questions and mock exams mapped to the Version 5.0 syllabus. These help you identify weak areas and build readiness for the 40-question exam.

    Enrollment

    What are the eligibility requirements to enrol?

    There are none. ITIL 5 Foundation is open to all, with no education, experience or prior ITIL knowledge required. You can enrol whether you are new to service management or updating knowledge from an earlier edition.

    How do I enrol in the course in Busan?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Contact a learning advisor to see upcoming Busan batches.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style. Self-paced options are also available.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch, and selected plans let you attend the training more than once. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.