Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, and this ITIL 5 Foundation certification training in Incheon introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create value. ITIL is governed by AXELOS, with examinations delivered by PeopleCert. ITIL 5 (Version 5.0) is the fifth iteration of the framework. It moves beyond IT service management to full digital product and service management, adding the product and service lifecycle and Value Stream Mapping and Management as core topics. You learn the four dimensions, the seven guiding principles, and continual improvement, all at a knowledge and comprehension level. With Incheon scaling its bio, airport, port and AI industries, service reliability is business critical. There are no prerequisites, and the closed-book exam has 40 questions in 60 minutes with a 65% pass mark. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Incheon, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Incheon, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in IncheonDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth EarningA Smart First Step in Incheon

    ITIL V5 Foundation Exam Format in IncheonWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Incheon

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Takes Your Career in IncheonRoles, Sectors and Salaries

    ITIL 5 Foundation is a strong entry marker for modern service management careers across Incheon. As the Songdo bio cluster, Incheon International Airport and Port, and the wider capital region scale digital and AI operations, employers increasingly want IT and business staff who can co-create value through digital products and services. Demand spans service desk and IT support roles up to IT operations and service delivery management, and here is what the local market is telling us now.

    The Service Management Gaps Incheon Employers Face

    ITIL 5 Foundation is more than a certificate. It is a career step for professionals who connect IT delivery to business value. Join the shift to modern, value-led service management in Incheon. Start your journey today.

    Your Incheon Career Transformation

    Your IT Career, Before and After ITIL 5

    The Shift Incheon Employers Notice

    Incheon's bio, aviation, port and AI sectors are expanding fast, and employers increasingly separate professionals who can lead value-led service management from those who cannot. Here is which side of that line you want to be on.

    Sources: SalaryExpert, ERI, Glassdoor (South Korea and Seoul) 2026.

    How to Get ITIL V5 Founfdation Certified in Incheon Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Incheon is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will MasterReady to Apply at Work

    This ITIL 5 Foundation training builds knowledge across all nine Foundation topic areas of the ITIL 5 (Version 5.0) syllabus. By the end, you can explain the ITIL Value System, apply the guiding principles, and connect digital delivery to value.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created for customers, and how the product and service lifecycle sustains that value in modern digital environments.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.

    The Four Dimensions

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape them.

    The ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, progress iteratively with feedback, keep it simple and practical, and optimise and automate to guide real decisions.

    The Product and Service Lifecycle

    Grasp the purpose of each lifecycle activity, from discovery and design to build, operation, and delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL management practices and official practice guides in enabling consistent, effective ways of working that teams can adapt to their own context.

    Value Streams and Continual Improvement

    Map value streams to improve flow and cut waste, and apply the continual improvement model to keep digital products and services getting better over time.

    Who Should TakeITIL V5 Foundation Certification Training in Incheon?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in IncheonA PeopleCert-Aligned Partner

    Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations in Incheon who want current, value-led service management skills. As a PeopleCert Accredited Training Organization, we combine official courseware, experienced trainers, flexible delivery, and practical case studies drawn from real IT service scenarios. As an experienced ITIL 5 Foundation training company in Incheon, we make sure that whether you enrol as an individual or arrange corporate training for your team, you get a learning experience focused on understanding, application and exam readiness, backed by ISO-certified quality and information security standards.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • PeopleCert-accredited, experienced trainers with real IT service management exposure
    • Flexible formats: online (live virtual) instructor-led, classroom and onsite training
    • ITIL 5 mock exams and practice questions aligned to the 40-question exam format
    • Case studies and exercises that connect the framework to real service delivery
    • First-attempt guidance and dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Customised corporate delivery for teams across Incheon and global locations

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    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

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    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in IncheonInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Incheon

    Gyeongwonjae Ambassador Incheon - Associated with Accor, Incheon

    ITIL Version 5 Foundation Training Location in Incheon

    Sheraton Grand Incheon Hotel, Incheon

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    ITIL 5 Corporate Training in IncheonUpskill Your IT Function

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Delivery through live virtual, onsite, hybrid or blended formats
    • PeopleCert-accredited trainers with service management expertise
    • Role-based examples from bio, aviation, port and IT services contexts
    • Dedicated coordination and support for group training programmes
    • Scalable delivery for teams across Incheon and global sites

    Trusted by Leading Organisations

    Samsung BiologicsCelltrionIncheon International AirportSamsung SDSLG CNSSK Hynix

    What Our Learners Say

    The Framework Finally Made Sense

    "The ITIL 5 Foundation course finally made the ITIL Value System click for me. The guiding principles and value stream examples were easy to follow, and I passed the exam on my first attempt."

    Ji-woo Park

    IT Support Lead

    0/0

    Current Content and Great Mock Exams

    "As a service desk analyst, I wanted the current version, not older ITIL. The trainer explained the four dimensions and continual improvement with real scenarios, and the mock exams built my confidence."

    Min-jun Kim

    Service Desk Analyst

    0/0

    Practical and Flexible

    "The live virtual format fit around my shift work in IT operations. I now understand the product and service lifecycle and can talk about value co-creation with the business, not just tickets."

    Seo-yeon Lee

    IT Operations Analyst

    0/0

    A Shared Language for Our Team

    "We trained our IT operations team ahead of a ServiceNow rollout. The ITIL 5 grounding gave everyone a shared language for incidents, changes and value, and the sessions were tailored to our regulated environment."

    Hyun-woo Choi

    IT Operations Manager, Biopharmaceutical Sector

    0/0

    Smooth Corporate Delivery

    "Invensis Learning delivered ITIL 5 Foundation onsite for our service teams. Scheduling was flexible, the trainer was accredited and experienced, and our people came away able to apply the guiding principles to real service work."

    Eun-ji Jang

    L&D Manager, Logistics and Aviation Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices behind value creation. It suits IT and business professionals at any stage, from service desk and IT operations staff to product owners and DevOps or Agile practitioners.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices behind value creation. It suits IT and business professionals at any stage, from service desk and IT operations staff to product owners and DevOps or Agile practitioners.

    Is ITIL 5 Foundation worth it for professionals in Incheon?

    Yes. Incheon's bio cluster, airport, port and growing AI and cloud sectors depend on reliable digital services, so employers value staff who can apply a modern, value-led framework. ITIL 5 Foundation gives you the current credential and a base for higher ITIL 5 qualifications. Talk to a learning advisor to plan your path.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic. It also updates the ITIL Value System and strengthens value co-creation and sustainability.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of prior ITIL knowledge. ITIL 4 holders will recognise some concepts, but ITIL 4 is not required. Verify any transition provisions at peoplecert.org.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by employers globally. PeopleCert operates in over 200 countries, so the credential travels well across sectors and regions.

    Pricing

    How much does ITIL 5 Foundation training cost in Incheon?

    Training fees vary by format, such as live virtual, classroom or corporate group delivery. Pricing for individual and team programmes is available on request. Contact us for a quote tailored to your preferred schedule and format in Incheon.

    What is included in the ITIL 5 course fee?

    The fee typically includes official ITIL 5 Foundation aligned courseware, expert-led sessions, case studies, practice questions and mock exams, and learner support. Many packages also include the PeopleCert exam voucher. Confirm the exact inclusions when you request a quote.

    Is the exam fee included in the training price?

    It depends on the package. The PeopleCert exam voucher is often bundled with training, but exam pricing varies by region and channel. Ask a learning advisor to confirm whether the exam is included in your chosen ITIL 5 training package.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and delivery teams across Incheon. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS. It tests knowledge and comprehension across the nine Foundation topic areas.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. The training covers all nine topic areas, so focus on broad understanding of the ITIL Value System, lifecycle and practices.

    Where can I take the ITIL 5 Foundation exam in Incheon?

    You can sit the exam online via PeopleCert OnVUE proctoring from home or office in Incheon, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What if I do not pass on the first attempt?

    You can re-sit the exam. Our training includes first-attempt guidance, mock exams and practice questions to prepare you thoroughly. Verify the current re-sit policy and any fees at peoplecert.org before booking.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation has no prerequisites and is designed as an accessible entry point for both IT and business professionals. The trainer builds concepts from the ground up, so no prior ITIL or service management experience is needed.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, usually delivered as two full days or four half-days depending on the schedule. This covers all nine Foundation topic areas and prepares you for the 40-question exam.

    What learning materials are provided?

    You receive official ITIL 5 Foundation aligned courseware, case studies drawn from real service scenarios, practice questions and mock exams, and post-training support. These resources help you apply the framework and prepare for the exam.

    Is the courseware aligned with the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current published version, so you learn the latest digital product and service management content.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Incheon?

    We offer online (live virtual) instructor-led training, classroom and onsite training, and customised corporate group training. This lets professionals and teams in Incheon choose the format that fits their schedule and learning style.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats, and corporate sessions are scheduled around your team's availability. Check the upcoming schedules or contact a learning advisor to find the next convenient start date.

    Are there prerequisites to enrol?

    No. There are no prerequisites for ITIL 5 Foundation, so anyone can enrol. It is open to IT and business professionals at any career stage who want to understand modern digital product and service management.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that fits your schedule.