Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme, and ITIL 5 Foundation certification training in Luxembourg gives you a structured route to earning it. Governed by AXELOS and examined by PeopleCert, the credential introduces digital product and service management, the ITIL Value System, and the practices that help organisations co-create value in modern digital environments. Built on the current ITIL 5 (Version 5.0) syllabus, the programme suits IT and business professionals across Luxembourg's banking, fintech and ICT employers, whether you are new to ITIL or updating from ITIL 4. You will cover all nine Foundation topic areas across a 16-hour course and prepare for the 40-question, 60-minute closed-book exam. With no formal prerequisites, ITIL 5 Foundation is an accessible first step that is recognised worldwide. Start your ITIL journey with Invensis Learning and build the service management vocabulary Luxembourg employers increasingly expect.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Luxembourg, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Luxembourg, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in LuxembourgDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationA Recognised Service Management Credential

    ITIL V5 Foundation Exam Format in LuxembourgWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Luxembourg

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in LuxembourgWhere ITIL 5 Can Take You

    ITIL 5 Foundation is a strong entry marker for IT service management roles across Luxembourg, valued by banks, funds, FinTech firms and ICT service providers that run digital services under strict regulation. As employers migrate to the cloud and modernise IT operations, professionals who understand current service management practice are increasingly sought after. Demand spans service desk analyst, incident and problem manager, and service delivery manager roles, and here is what the market is telling us right now.

    Why ITIL Skills Are in Demand in Luxembourg

    ITIL 5 Foundation is more than a certificate. It is a practical foundation for reliable, value-focused IT services. Join professionals in Luxembourg who are modernising service management with the current ITIL framework. Start your journey today.

    Your Luxembourg Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Luxembourg Employers Notice

    Luxembourg's IT services market is expanding with cloud adoption, FinTech growth and digital transformation, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (ERI) (Luxembourg) 2026.

    How to Get ITIL V5 Founfdation Certified in LuxembourgStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Luxembourg is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    Skills You Will Build in ITIL 5 FoundationNine Topic Areas, One Practical Toolkit

    This ITIL 5 Foundation programme helps learners build a current, practical grasp of digital service management across all nine Foundation topic areas. By the end, you can explain how value is co-created and continually improved, and you are ready for the PeopleCert exam.

    Digital Product and Service Management

    You will learn what distinguishes digital products and services from traditional IT services, how value is created in digital environments, and how the product and service lifecycle sustains value from discovery to retirement.

    Value Co-Creation

    Understand how value is co-created between service providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability to move from output-focused to outcome-focused delivery.

    The Four Dimensions

    Take a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, and see how neglecting any dimension creates risk.

    The ITIL Value System

    Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system for value creation.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how the phases work together to create value.

    ITIL Management Practices

    Learn the role of ITIL management practices and official practice guides in enabling consistent, effective ways of working that teams can adapt to their own context and maturity.

    Continual Improvement and Value Streams

    Work through the continual improvement model step by step and learn to identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Luxembourg?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Luxembourg?

    As a trusted ITIL Version 5 Foundation training company in Luxembourg, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations that want to modernise IT service management and pass the PeopleCert exam. As a PeopleCert Accredited Training Organization, we combine accredited instructors, AXELOS-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan team training in Luxembourg, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes, backed by ISO 9001:2015 and ISO 27001:2022 certification.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, accredited trainers with real IT service management expertise
    • Flexible live virtual, classroom and corporate delivery for teams and individuals
    • Aligned to the current ITIL 5 Foundation (Version 5.0) syllabus and exam
    • Case studies and practice questions to build first-attempt exam confidence
    • Customised group schedules for organisations across Luxembourg
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in LuxembourgInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Luxembourg

    Sofitel Luxembourg Europe, 4, Rue du Fort Niedergrünewald, Quartier Européen Nord, Kirchberg, Luxembourg, Canton Luxembourg, 2226, Lëtzebuerg

    ITIL Version 5 Foundation Training Location in Luxembourg

    DoubleTree by Hilton Hotel Luxembourg, 12, Rue Jean Engling, Dommeldange, Luxembourg, Canton Luxembourg, 1466, Lëtzebuerg

    corporate banner

    ITIL 5 Foundation Corporate TrainingFor Your Teams in Luxembourg

    • Suitable for small, medium and large IT and service teams
    • Customised schedules based on team availability and workload
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Luxembourg and global locations

    Trusted by Leading Organisations

    POST LuxembourgBGL BNP ParibasSpuerkeessClearstreamEBRCDeloitte Luxembourg

    What Our Learners Say

    Passed the Exam with Confidence

    "The trainer made the ITIL Value System and value streams genuinely clear, not just theory. The mock questions matched the real exam style, and I passed the 40-question paper on my first attempt."

    Luc Weber

    IT Service Desk Analyst

    0/0

    A Clean Update to ITIL 5

    "I came from an ITIL 4 background and needed the current framework for my role in a fund administrator. The course covered the ITIL 5 changes clearly and the sessions fit around my working week."

    Sophie Muller

    Incident Manager

    0/0

    Useful Beyond the Exam

    "Practical, well-paced and easy to follow even without deep IT background. The guiding principles and continual improvement model are things I now use in my daily work."

    Anne Schmit

    Business Analyst

    0/0

    Strong Team Upskilling

    "We trained our service desk team through Invensis Learning. Delivery was flexible around shift patterns, and the whole team now shares one current service management language. Governance conversations are noticeably smoother."

    Marc Hoffmann

    IT Operations Lead, Banking Sector

    0/0

    Reliable Corporate Delivery

    "As an L&D partner, I needed accredited training that scaled across departments. The corporate programme was well organised, aligned to the current syllabus, and the reporting made progress easy to track."

    Isabelle Reuter

    L&D Manager, ICT Services

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a recognised entry credential for IT service management roles across Luxembourg's banking, FinTech and ICT employers, where cloud and digital transformation drive demand. It supports roles from service desk analyst to service delivery manager, with IT service delivery managers averaging around EUR 80,000. Talk to a learning advisor to plan your path.

    General

    Is ITIL 5 Foundation worth it for a career in Luxembourg?

    Yes. ITIL 5 Foundation is a recognised entry credential for IT service management roles across Luxembourg's banking, FinTech and ICT employers, where cloud and digital transformation drive demand. It supports roles from service desk analyst to service delivery manager, with IT service delivery managers averaging around EUR 80,000. Talk to a learning advisor to plan your path.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    Who should take ITIL 5 Foundation training?

    ITIL 5 Foundation suits IT and business professionals alike, including service desk analysts, IT operations staff, product owners, DevOps and Agile practitioners, and business people who work with digital service teams. It is also ideal for professionals updating from ITIL 4 to the current framework.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. Key differences from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and stronger emphasis on value co-creation and sustainability.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, case studies, practice questions and mock exams, first-attempt exam guidance, and learner support. Exam voucher inclusion varies by package. Request a quote to see exactly what is bundled for your chosen format.

    How much does ITIL 5 Foundation training cost in Luxembourg?

    Training fees vary by delivery format and package, so pricing is available on request in EUR. The PeopleCert exam fee is billed separately and varies by region and purchasing channel. Contact a learning advisor for a tailored quote and current pricing.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose. PeopleCert prices the ITIL 5 Foundation exam separately, and the amount varies by region and channel. Ask us which packages include the exam voucher so you can compare total cost.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT service desks, operations groups and business units. Ask about corporate or group pricing for a tailored quote for your team in Luxembourg.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered by PeopleCert, either online through OnVUE proctoring, available 24/7, or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper set by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 percent, meaning you must answer at least 26 of the 40 questions correctly. Our practice questions and mock exams are designed to build confidence for a first-attempt pass.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending an accredited training course is recommended to prepare effectively.

    What if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam through PeopleCert; verify the current resit policy and any fees at peoplecert.org. Our training includes mock exams and first-attempt guidance to help you prepare thoroughly. Selected plans include a retake option, so ask a learning advisor for details.

    Course Content

    Do I need prior experience to follow the course?

    No prior experience is required. ITIL 5 Foundation is designed as an accessible entry point for both IT and business professionals. The training builds concepts step by step, with case studies and practice to help beginners keep pace.

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered over two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question, 60-minute exam.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply them in real digital environments.

    Is the courseware aligned to the current syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus and the current PeopleCert exam, so you study the latest edition rather than older ITIL material.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format, and gain access to schedules and learning resources. Live virtual cohorts run regularly, so you can usually start soon. See upcoming batches or talk to a learning advisor to get going.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training. This lets professionals in Luxembourg choose the format that best fits their schedule and learning style.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another cohort, and selected plans include a Flexi Pass to attend the training twice. Contact support to arrange this.

    Is the training available for teams in Luxembourg?

    Yes. We deliver ITIL 5 Foundation as corporate group training for teams across Luxembourg, onsite or live virtual, with customised schedules and role-based examples. Ask about corporate or group pricing for a tailored plan.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.