Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is BPM and Why It MattersProcess Skills for Latvian Teams

    Business Process Management (BPM) Training in Latvia gives professionals a practical, structured route to model, analyse and improve the business processes that Latvian organisations run every day. BPM is the end-to-end discipline of identifying, designing, measuring and continuously improving how work flows across a business to deliver value. Delivered as a focused one-day programme, the training suits business analysts, process owners, operations managers, IT professionals and quality specialists in Riga and across Latvia who want to turn process thinking into results. You learn the full BPM lifecycle, model processes with the BPMN 2.0 standard (ISO/IEC 19510), analyse them for waste, and redesign them for speed, quality and lower cost. The course is grounded in recognised frameworks and standards, including BPMN 2.0, the ABPMP CBOK, ISO 9001:2015 and Lean process improvement. There is no exam; learning is reinforced through hands-on modelling and redesign workshops, and you receive a course completion certificate from Invensis Learning.

    What Is BPM and Why It MattersProcess Skills for Latvian Teams

    Certification Badge

    Key Highlights of the Business Process Management Training Course

    BPM Training Eligibility in the LatviaWho Can Enroll?

    What You Gain from BPM TrainingSkills You Can Use Immediately

    Process Careers Are Growing Across LatviaWhere Your BPM Skills Fit

    Business Process Management skills, and the BPM training that builds them, are in steady demand across Latvia, where more than 57 global business services centres in Riga employ close to 20,000 people running finance, IT, customer service, logistics and procurement processes for clients worldwide. As banks and fintechs automate and shared-service centres scale, employers increasingly want people who can model, analyse and improve how work flows. Roles range from business process analyst and business analyst to process improvement manager, operations manager and quality manager, and here is what the market is telling us right now.

    Why Latvian Employers Need Process Skills Now

    BPM is more than a method. It is the skill that lets Latvia's service and fintech employers scale, automate and improve. Join professionals who turn process thinking into measurable results. Start your journey today.

    Your Latvia Career Shift

    How BPM Training Changes Your Day at Work

    Your Before and After

    Across Latvia's fast-growing service and fintech sectors, employers increasingly separate people who can manage and improve processes from those who only run them. Here is the shift this training makes.

    Sources: ABSL Latvia, Invest in Latvia, algas.lv (Latvia) 2026.

    Module 1: Introduction to Business Processes

    • Definitions and models of business processes and how they apply across organisational functions
    • Overview of process performance metrics and how they are used to measure and manage process quality
    • Process types including operational, management, and support processes and their role within organisations
    • The Business Process Owner role and its responsibilities in process governance and accountability
    • Relationship among processes, policies, and procedures and how they interact within organisational frameworks

    Module 2: Benefits and Uses of Process Management

    • BPM modelling benefits and why organisations invest in process documentation and improvement programs
    • Process model hierarchy and how different levels of process maps relate to each other
    • Organisation maps and how they provide a high-level view of process structure across departments
    • Swimlane maps and how they are used to visualise cross-functional workflows and handoffs between teams

    Module 3: Process Management Requirements and Approach

    • Information gathering techniques for capturing accurate process data from stakeholders and subject matter experts
    • Management approach and governance considerations for planning and sustaining a BPM program
    • BPM notation standards and how to apply them consistently across process documentation
    • Flowcharting software tools and platforms used to create, store, and share process maps
    • People-technology interaction and how process maps capture the relationship between human activity and automated systems

    Module 4: Developing Detailed Business Process Maps

    • Industry best practices for developing accurate, readable, and actionable process maps
    • Traditional process maps including linear flowcharts and their application in process documentation
    • Cross-functional swimlane development covering structure, roles, handoff points, and decision logic
    • Practical exercises in developing detailed process maps aligned with real-world operational scenarios

    Course Curriculumof the Business Process Management Training

    The online Business Process Management training course curriculum in the Latvia is structured across four modules covering foundational process concepts through to the development of detailed cross-functional process maps. Each module is designed to be practical, with content that aligns to real job responsibilities and process improvement workflows across operations, quality, and consulting roles.

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    Skills You Will Build in This ProgrammeApplied BPM Capability

    Business Process Management training covers the skills to model, analyse, redesign and measure real business processes. By the end of the one-day programme you can apply BPM techniques, from BPMN 2.0 modelling to process redesign, directly to your own work.

    Map Processes with BPMN 2.0

    Business Process Management training teaches you to turn a plain-language process description into a clear BPMN 2.0 swimlane model, with events, gateways, tasks and lanes that every stakeholder can read and validate.

    Run the Full BPM Lifecycle

    Apply the six phases of the BPM lifecycle, from identifying and modelling processes through analysis, design, implementation and continuous monitoring, so improvement becomes an ongoing cycle rather than a one-off project.

    Analyse Processes for Waste

    Use qualitative and quantitative analysis, value-added analysis and Lean waste categories to find the bottlenecks, rework and delay hiding in everyday processes, then build the business case for change.

    Redesign Processes That Perform

    Apply simplification, standardisation, automation and error-proofing to redesign workflows, and quantify the impact of each design decision on cost, lead time and quality.

    Measure with Process KPIs

    Define lead time, cycle time, first-pass yield and other meaningful KPIs, and set up dashboards and reviews that keep process performance visible to managers and teams.

    Prepare Processes for Automation

    Identify tasks suited to workflow and RPA automation, and use BPM as the process foundation for digital transformation, process governance and continuous improvement.

    Who Should TakeBusiness Process Management Training in Latvia?

    Business Process Analysts

    Project Managers

    Operations Managers

    Quality Assurance Professionals

    Business Consultants

    Process Improvement Specialists

    Six Sigma Practitioners

    Business Analysts

    Who Can Take This Certification Training

    Business Process Management Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey through the best Business Process Management online training options available.

    Business Process Management Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 400

    Attend fully interactive BPM training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Business Process Management Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Business Process Management training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Business Process Management Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives and BPM training for companies.

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Business Process Management Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by Business Process Management training company.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Business Process Management Live Virtual Training

    Business Process Management Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 400

    Please Note: Attend fully interactive BPM training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for BPM Training in LatviaTrusted by Baltic Teams and Professionals

    Invensis Learning delivers structured, practical BPM training for individual professionals and organisations across Latvia looking to model, analyse and improve their business processes. Our programmes combine experienced trainers, hands-on BPMN 2.0 and redesign workshops, organised courseware and dedicated learner support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted BPM training company in Latvia, provides a professional training experience built around practical understanding, real-world application and measurable outcomes. As an ISO 9001:2015 and ISO 27001:2022 certified provider, we hold our own delivery to the same process standards we teach.

    • Experienced trainers with real Business Process Management and BPMN 2.0 practice
    • Live virtual, classroom and onsite delivery across Latvia and the Baltics
    • Hands-on process modelling and redesign workshops, not slideware
    • Structured, ISO 9001:2015 quality-assured courseware
    • Course completion certificate from Invensis Learning
    • Post-training support and downloadable process templates
    • Corporate group training tailored to your own live processes
    • Trusted by professionals and organisations across many industries

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Business Process Management Training Locations in LatviaAll our classroom training is now available online at your convenience

    Business Process Management in Latvia

    Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia

    Business Process Management in Latvia

    Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia

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    Corporate BPM Training for Latvian TeamsFor Your Organisation

    • Suitable for small, medium and large cross-functional teams
    • Customised schedules aligned with your team availability
    • Onsite, live virtual, hybrid or blended delivery options
    • Trainers with real process management and industry experience
    • Teams model and improve your own live processes in the session
    • Dedicated coordination and learner support throughout
    • Scalable delivery for teams across Latvia and the Baltics

    Organisations That Invest in Process Skills

    AccentureSEB Global ServicesCabotSwedbank LatviaCitadeleTietoevry

    What Our Learners Say

    Finally Able to Model Our Processes Properly

    "I came in able to describe our processes only in words. I left able to model them in BPMN 2.0 and show exactly where the delays were. The redesign workshop paid for itself within a month at work."

    Kristaps Berzins

    Business Analyst

    0/0

    Practical and Immediately Usable

    "The BPM lifecycle gave me a structure I now use on every improvement. The trainer was practical and the waste analysis techniques were the most useful part for my day-to-day work in a service centre."

    Ilze Ozola

    Process Improvement Specialist

    0/0

    Great Grounding for Automation Work

    "Clear, hands-on and well paced. I now understand how to prepare a process for automation before handing it to our RPA team, which has saved a lot of back and forth."

    Andris Kalnins

    Operations Analyst

    0/0

    Aligned Our Whole Team on Process

    "We ran the training onsite for a mixed team of operations, IT and quality staff. Everyone left speaking the same process language, and we walked out with three of our own processes already mapped and improved."

    Laura Vitola

    L&D Lead, Shared Services

    0/0

    Strengthened Our Quality System

    "As a quality manager, the ISO 9001 process approach finally clicked into place. The team now documents and reviews processes consistently, and our internal audits are far smoother."

    Martins Ozolins

    Quality Manager, Financial Services

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

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    We also deliver Business Process Management Training across multiple cities

    Invensis Learning delivers industry-leading Business Process Management training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. BPM skills are in steady demand across Latvia's global business services, banking, fintech and IT sectors, where more than 57 GBS centres in Riga run large volumes of client processes. Professionals who can model, analyse and improve processes stand out for process, operations and quality roles.

    General

    Is Business Process Management training worth it in Latvia?

    Yes. BPM skills are in steady demand across Latvia's global business services, banking, fintech and IT sectors, where more than 57 GBS centres in Riga run large volumes of client processes. Professionals who can model, analyse and improve processes stand out for process, operations and quality roles.

    What is Business Process Management (BPM)?

    BPM is a structured discipline for identifying, modelling, analysing, improving and monitoring business processes so work flows better and delivers more value. It uses the BPMN 2.0 modelling standard and aligns with frameworks such as the ABPMP CBOK, ISO 9001 and Lean.

    Who should attend this BPM course?

    The training suits business analysts, process owners, operations and service delivery managers, IT professionals, quality managers and change practitioners in any industry. It is ideal for anyone in Latvia responsible for designing, managing or improving business processes.

    Do I need prior experience to take the course?

    No. There are no formal prerequisites. The course introduces BPM from first principles, so some familiarity with business operations helps but is not required. It works for both newcomers and experienced professionals.

    Do I receive a certificate after the training?

    Yes. This is a non-certification skills course, so there is no external credential or exam. You receive a course completion certificate from Invensis Learning, and the practical skills you gain are immediately usable at work.

    Pricing

    How much does BPM training cost in Latvia?

    Fees vary by delivery mode (live virtual, classroom or corporate onsite), group size and schedule, so pricing is available on request. Contact us for a quote, or ask about group pricing if you are training a team.

    What is included in the course fee?

    The fee typically includes instructor-led training across all six BPM modules, hands-on BPMN 2.0 modelling and redesign workshops, downloadable process templates, learner support and a course completion certificate. Request a quote for full details.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments in Latvia. Ask about group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer flexible options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Is there a fee difference between online and classroom training?

    Pricing can differ by delivery mode and location, since classroom and onsite sessions carry venue and logistics costs that live virtual training does not. Request a quote for the format you prefer and we will confirm the exact fee.

    Assessment

    Is there an exam for this BPM course?

    No. BPM training is a non-certification course with no exam. Learning is reinforced through hands-on BPMN 2.0 modelling exercises, process analysis and redesign workshops, and group discussion during the programme.

    How is my learning assessed during the training?

    There is no formal assessment. Instead, you apply BPM techniques throughout the day in modelling exercises, analysis workshops and redesign activities, so you practise each skill on realistic processes as you learn it.

    What will I be able to do after completing the course?

    You will be able to map processes in BPMN 2.0, analyse them for waste and bottlenecks, apply redesign principles, define process KPIs, and establish process ownership and governance. These skills apply directly in your workplace.

    How does BPM relate to Lean and Six Sigma?

    BPM provides the end-to-end framework for managing and governing processes, while Lean and Six Sigma provide specific improvement tools used within it. The two are complementary: BPM governs the process, Lean and Six Sigma improve it.

    Is BPM based on a recognised standard?

    Yes. The course uses BPMN 2.0 (ISO/IEC 19510), the international standard for process modelling, and aligns with the ABPMP BPM CBOK, the ISO 9001:2015 process approach and Lean improvement methods.

    Course Content

    What topics does the BPM training cover?

    The one-day programme covers six modules: an introduction to BPM, the BPM lifecycle, process modelling with BPMN 2.0, process analysis and performance measurement, process design, redesign and governance, and BPM technology, automation and continuous improvement.

    Will I get hands-on practice with BPMN 2.0?

    Yes. You practise turning process descriptions into BPMN 2.0 swimlane models, analysing them for waste, and redesigning them. Hands-on modelling and workshop exercises run throughout the day, not just at the end.

    How long is the BPM training?

    The programme is delivered in one day (8 hours), covering all six modules with concept explanations, BPMN 2.0 modelling exercises, and process analysis and redesign workshops. An extended two half-day format is also available.

    What learning materials are provided?

    You receive structured courseware, worked examples, downloadable process templates and reference material covering the BPM lifecycle, BPMN 2.0 notation and process analysis techniques, so you can keep applying them after the training.

    Does the course cover automation and RPA?

    Yes. The final module covers BPM technology, workflow automation, RPA and process monitoring, and explains how well-modelled processes form the foundation for automation and digital transformation.

    Enrollment

    How do I enrol in the BPM course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete your booking, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Latvia?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate onsite training for teams across Latvia. Choose the format that fits your schedule and learning preference.

    How soon can I start?

    New live virtual and classroom sessions run regularly, and corporate onsite dates are arranged to suit your team. Check upcoming schedules or ask a learning advisor about the next available batch.

    Can I reschedule my booking?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange this and confirm the details that apply to your booking.

    Can you deliver this course onsite for our team?

    Yes. Corporate onsite delivery is available across Latvia and is especially effective, since your team can model and improve your own real processes during the session. Get a group quote to arrange a tailored programme.