Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Master Service Integration with EXIN SIAM FoundationYour First Step into SIAM Governance

    The EXIN SIAM Foundation (SIAM-F) certification validates your understanding of Service Integration and Management, the discipline of governing multiple IT service providers under one coordinated model. SIAM Foundation certification training in Latvia with Invensis Learning gives you that credential-ready knowledge in a structured, instructor-led format. Awarded by EXIN, SIAM Foundation is the entry-level credential in the EXIN SIAM scheme and is built on the SIAM Body of Knowledge published by Scopism. Across Latvia's fast-growing global business services and IT outsourcing sector, where organisations routinely manage several suppliers at once, the SIAM framework gives professionals a shared language for end-to-end service governance. The course covers the full EXIN SIAM Foundation Examination Specification: SIAM concepts, the three-layer model, roles, processes, practices, and challenges and risks. With no formal prerequisites and a lifetime-valid credential, it is an accessible next step for ITSM professionals. Start your SIAM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Latvia, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    Master Service Integration with EXIN SIAM FoundationYour First Step into SIAM Governance

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Latvia, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the SIAM Foundation Training Course

    SIAM Foundation Certification Eligibility in LatviaDo You Qualify for the SIAM Foundation Exam?

    What You Gain from SIAM Foundation CertificationSkills That Set You Apart in Multi-Supplier IT

    SIAM Foundation Exam Format in LatviaWhat to expect on exam day

    The SIAM Foundation exam validates your understanding of the Service Integration and Management (SIAM) methodology for managing multi-supplier service ecosystems. The exam focuses on the SIAM ecosystem and roles, the four SIAM structures (External, Internal, Hybrid, Lead Supplier), the SIAM roadmap, governance models, processes and practices, and challenges in multi-vendor environments. Through a combination of multiple-choice questions, candidates are tested on their ability to apply SIAM principles in real-world multi-supplier service environments.

    SIAM Foundation Certification Cost in Latvia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your SIAM Foundation Career in LatviaRoles, Demand and Pay Now

    SIAM Foundation is fast becoming a valued marker of service governance skill across Latvia, where Riga's global business services hub, banks, telcos and public bodies increasingly run IT through several suppliers at once. As multi-vendor delivery becomes the norm and the ICT skills shortage deepens, professionals who can coordinate end-to-end service are in demand. Roles span service desk and delivery management through to IT service and supplier managers, and here is what the market shows.

    What Is Driving SIAM Demand Across Latvia

    SIAM Foundation is more than a certificate. It is a fast route into the service governance roles Latvian employers are hiring for. Start your SIAM journey today.

    Your Latvia Career Transformation

    Your Career Before and After SIAM Foundation

    See the Shift This Credential Delivers

    Latvia's IT market is shifting to multi-supplier delivery across its global business services, banking and public sectors, and employers increasingly separate certified service governance talent from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, algas.lv (Latvia) 2026; Invest in Latvia.

    How to Get SIAM Foundation Certified in LatviaStep-by-Step Certification Process

    The SIAM Foundation certification path in Latvia is a streamlined single-exam route designed for professionals seeking to understand Service Integration and Management (SIAM) principles, governance models, roles, and multi-supplier environments. Complete the training, pass the certification exam, and earn a globally recognized credential that remains valid for life.

    Step 1: Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2: Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3: Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4: Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5: Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6: Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Module 1: SIAM Introduction and History

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Module 2: The SIAM Ecosystem

    • The four SIAM structures: internal, lead supplier, hybrid, externally sourced
    • Customer, Service Integrator, and Service Provider roles
    • Layered model and the SIAM operating model
    • Boundaries, governance, and accountability

    Module 3: SIAM Implementation Roadmap

    • The four-stage SIAM roadmap: Discovery & Strategy, Plan & Build, Implement, Run & Improve
    • Common implementation patterns and approaches
    • Transitioning from legacy operating models to SIAM
    • Critical success factors and lessons learned

    Module 4: SIAM Roles and Responsibilities

    • Customer organisation accountabilities
    • Service Integrator function and roles
    • Service Provider responsibilities
    • RACI in a SIAM context

    Module 5: SIAM Practices

    • People practices: structures, capabilities, governance
    • Process practices: integrated end-to-end processes
    • Measurement practices: performance, quality, value
    • Technology practices: integrated tooling and data

    Module 6: Processes Supporting SIAM and Foundation Exam Prep

    • Strategic, tactical, and operational SIAM processes
    • Common challenges and risks in SIAM adoption
    • SIAM Foundation exam structure and sample questions
    • Final-week revision plan

    Course Curriculumof the SIAM Foundation Certification Training

    The SIAM Foundation curriculum follows the official SIAM Foundation BoK (Scopism) and covers all tested domains across the syllabus.

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    The SIAM Skills You Will BuildCapabilities for Multi-Supplier IT

    In this SIAM Foundation course you will learn how to govern and coordinate multiple IT service providers under one model, mastering the concepts, roles, processes and practices tested in the EXIN SIAM Foundation exam. By the end, you can describe how a SIAM ecosystem is designed, run and improved.

    SIAM Concepts and Ecosystem

    Define Service Integration and Management, the customer, service integrator and provider layers, and the core SIAM principles, benefits and three-layer model that underpin the framework.

    Roles and Responsibilities

    Understand the roles across the SIAM ecosystem, from the SIAM Manager, Service Owner and Process Owner to customer and provider roles and the governance board structures that hold them together.

    SIAM Management Practices

    Apply the practices that make SIAM work: collaboration across boundaries, tooling and data integration, end-to-end performance management, supplier management and assurance.

    Processes Across Multiple Providers

    Coordinate incident, problem, change, service request and service level management across several suppliers so that end-to-end service holds up in a multi-vendor environment.

    Implementation Roadmap

    Walk through the SIAM journey, from Discovery and Strategy to Plan and Build, Implement, and Run and Improve, and weigh the internal, external, hybrid and lead-supplier sourcing options.

    Challenges, Risks and Related Practices

    Recognise the cultural, governance and tooling risks in SIAM adoption, and see how SIAM aligns with ITIL, COBIT, ISO/IEC 20000 and Agile and DevOps ways of working.

    Who Should TakeSIAM Certification Training in Latvia?

    Service Integration Lead

    Service Manager

    Vendor Manager

    IT Service Manager

    Transformation Lead

    Process Owner / Process Manager

    Service Architect

    Programme Manager (Multi-supplier)

    Who Can Take This Certification Training

    SIAM Foundation Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service integration and management learning journey.

    SIAM Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1200

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    SIAM Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom SIAM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    SIAM Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service integration capabilities, improve multi-provider governance, and standardize service management practices across teams. This format is ideal for SIAM Foundation training for companies in Latvia seeking to build scalable service integration capabilities.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    SIAM Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides SIAM Foundation coaching for professionals seeking individualized support and focused guidance on service integration models, governance frameworks, and implementation practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    SIAM Foundation Live Virtual Training

    SIAM Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1200

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in LatviaAccredited, Expert-Led Training

    Invensis Learning delivers accredited, instructor-led SIAM Foundation training for professionals and organisations across Latvia who want to build service integration capability and pass the EXIN SIAM Foundation exam with confidence. Our programmes combine EXIN-aligned courseware, experienced ITSM trainers, flexible online and classroom formats, and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team, working with a trusted SIAM Foundation training company in Latvia means you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited EXIN training partner delivering official SIAM Foundation exam preparation
    • Experienced ITSM and service management trainers with real multi-supplier exposure
    • Live online and classroom formats to suit your schedule
    • Courseware aligned to the EXIN SIAM Foundation Examination Specification
    • Practice questions and mock exams mapped to the 40-question exam
    • Dedicated learner support before, during and after training
    • Flexible corporate and group delivery for teams across Latvia
    • ISO 9001 and ISO 27001 certified training provider you can trust

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    SIAM Foundation Training Locations in LatviaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    SIAM Foundation Training Location in Latvia

    Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia

    SIAM Foundation Training Location in Latvia

    Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia

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    SIAM Foundation Corporate TrainingTailored to Your Team

    • Suitable for small, medium and large teams
    • Customised schedules aligned to team availability
    • Delivery via onsite, live virtual or hybrid formats
    • Experienced trainers with ITSM and multi-supplier expertise
    • Role-based, industry-relevant SIAM examples and exercises
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Latvia and the Baltics

    Leading Organisations

    AccentureCognizantSEBTietoevryTetSwedbank

    What Our Learners Say

    A Clear Model for Multi-Supplier IT

    "The SIAM Foundation course finally gave me a clear model for coordinating our external providers. The three-layer ecosystem and the roles made instant sense, and I passed the EXIN exam on my first attempt."

    Janis Ozolins

    IT Service Desk Team Lead

    0/0

    Practical and Exam-Ready

    "Really practical training. The trainer used real multi-vendor scenarios that matched my daily work in a Riga service centre, and the mock exams made the 40-question format feel routine by exam day."

    Ilze Berzina

    Service Delivery Coordinator

    0/0

    The Right Vocabulary for Supplier Governance

    "As a supplier manager I now have the vocabulary to hold our providers to one end-to-end standard. The processes and governance sections were the most useful part for me."

    Kristaps Kalnins

    IT Supplier Manager

    0/0

    Consistent SIAM Language Across Our Teams

    "We trained a mixed group of service and delivery staff. The sessions were well structured, the delivery flexible around our shifts, and our teams now share a common SIAM language across suppliers."

    Laura Vitola

    IT Training Manager, Global Business Services Centre

    0/0

    Tailored and Genuinely Useful for Our Teams

    "Invensis Learning tailored the corporate programme to our multi-vendor banking environment. Coordination was smooth and the practical focus on governance and performance has already improved how our teams work with providers."

    Andris Liepins

    Head of IT Operations, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    EXIN SIAM Foundation is an entry-level certification that validates your understanding of Service Integration and Management (SIAM), the discipline of governing multiple IT service providers under one coordinated model. It is the first level in the EXIN SIAM scheme and is aligned to the SIAM Body of Knowledge published by Scopism.

    General

    What is the EXIN SIAM Foundation certification?

    EXIN SIAM Foundation is an entry-level certification that validates your understanding of Service Integration and Management (SIAM), the discipline of governing multiple IT service providers under one coordinated model. It is the first level in the EXIN SIAM scheme and is aligned to the SIAM Body of Knowledge published by Scopism.

    Is SIAM Foundation worth it for professionals in Latvia?

    Yes. With Riga's global business services hub, banks and public bodies increasingly running multi-supplier IT, service governance skills are in demand while certified talent is scarce. The credential is internationally recognised through EXIN and valued across Latvia and the EU. Talk to a learning advisor about your goals.

    What is SIAM?

    Service Integration and Management (SIAM) is a methodology for environments where several providers deliver IT services to one customer. It introduces a service integrator layer that coordinates those providers to ensure end-to-end service delivery and clear accountability.

    Who should take the SIAM Foundation course?

    SIAM Foundation suits ITSM professionals, service desk and delivery managers, supplier and sourcing specialists, and anyone working in or with multi-supplier IT environments. An ITIL Foundation background is helpful but not required.

    How long is the SIAM Foundation certification valid?

    The SIAM Foundation certification is valid for lifetime. It does not expire and needs no renewal, re-examination or continuing education, so once you pass, the credential is yours to keep.

    Pricing

    How much does SIAM Foundation training cost in Latvia?

    SIAM Foundation training fees in Latvia vary by format and whether the EXIN exam voucher is bundled, so exact pricing is available on request. Your fee typically covers courseware, practice questions, mock exams and learner support. Request a quote for current pricing.

    What is included in the course fee?

    The training fee usually includes EXIN-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. Where offered as a bundle, the EXIN exam voucher is included; confirm this when you enrol.

    Is the EXIN exam fee included in the training price?

    It depends on the package. Some SIAM Foundation packages bundle the EXIN exam voucher with the training, while others price it separately. Ask a learning advisor which option includes the exam.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams, IT departments and service management functions across Latvia. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the SIAM Foundation exam?

    The EXIN SIAM Foundation exam is a closed-book, multiple-choice examination with single-answer questions, based on the EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge. You can take it online with proctoring or at an accredited test location.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes (one hour). It is closed book with single-answer questions.

    What is the passing score for the SIAM Foundation exam?

    The pass mark is 65 percent, which means you must answer at least 26 of the 40 questions correctly to pass.

    Are there any prerequisites for the SIAM Foundation exam?

    No. EXIN SIAM Foundation has no formal prerequisites and is open to all. Familiarity with basic ITSM concepts, such as from ITIL Foundation, is helpful but not required.

    What topics does the SIAM Foundation exam cover?

    The exam covers seven topic areas from the EXIN SIAM Foundation Examination Specification: introduction to SIAM, the implementation roadmap, roles and responsibilities, SIAM practices, processes to support SIAM, challenges and risks, and SIAM alongside other practices.

    Course Content

    What will I learn in the SIAM Foundation course?

    You will learn the SIAM framework end to end: core concepts and the three-layer ecosystem, roles and responsibilities, management practices, cross-provider processes, the implementation roadmap, and common challenges and risks, plus how SIAM works with ITIL, COBIT and ISO/IEC 20000.

    Do I need prior experience or an ITIL certification?

    No prior experience or certification is required. SIAM Foundation is beginner-friendly and open to all, though an ITIL Foundation or general ITSM background makes the content easier to absorb.

    What learning materials are provided?

    You receive EXIN-aligned courseware, references to the EXIN SIAM Foundation Examination Specification and the Scopism SIAM Body of Knowledge, practice questions, mock exams and topic-wise quizzes.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams mapped to the 40-question EXIN exam, so you can identify weak areas and build exam readiness.

    Is the courseware aligned to the current SIAM syllabus?

    Yes. The courseware is aligned to the current EXIN SIAM Foundation Examination Specification and the SIAM Body of Knowledge published by Scopism.

    Enrollment

    How do I enrol in the SIAM Foundation course in Latvia?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (virtual) instructor-led training, classroom training and customised corporate group training, so you can pick the format that fits your schedule in Latvia.

    When can I start the training?

    New live online and classroom batches run regularly. See upcoming schedules or speak with a learning advisor to find the next start date that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.