Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why Learn It in Moldova?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. It is based on ITIL 5 (Version 5.0), the current edition of the world's most widely adopted IT service management framework and the fifth iteration of the IT Infrastructure Library. This ITIL 5 Foundation certification training in Moldova suits IT and business professionals who want a modern, digital-era grounding in service management and a credential valued by employers across Chisinau's technology, banking and outsourcing sectors. Whether you are new to ITIL or updating from ITIL 4, the course builds the guiding principles, product and service lifecycle knowledge and value stream thinking that hiring managers now expect. Start your ITIL 5-F journey with Invensis Learning and prepare for the exam with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Moldova, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why Learn It in Moldova?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Moldova, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in MoldovaDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earning ITIL 5 Foundation Pays OffFor Your Service Management Career

    ITIL V5 Foundation Exam Format in MoldovaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Moldova

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in MoldovaRoles, Demand and Pay

    IT service management knowledge is increasingly valued across Moldova as the country cements its place as an Eastern European digital hub. With the Moldova IT Park passing USD 1 billion in turnover and around 26,000 professionals in the industry, employers in software outsourcing, banking, telecoms and eGovernance need structured ITSM to run digital services reliably. ITIL 5 Foundation is recognised across these sectors, and demand spans service desk, incident, change and service management roles. Here is what the market is telling us right now.

    What Is Driving ITIL 5 Demand Across Moldova

    ITIL 5 Foundation is more than a certificate. It is a modern service management foundation that Moldova's digital employers value. Join professionals who help teams create and improve value at scale. Start your journey today.

    Your Moldova Career Transformation

    From IT Support to Service Management Leadership,

    And Where ITIL 5 Foundation Takes You

    Moldova's digital economy is expanding fast, and employers increasingly separate professionals with current service management credentials from the rest. Here is which side of that line you want to be on.

    Sources: Paylab, worldsalaries, TechDoor (Moldova) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in MoldovaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Moldova is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build in This ITIL 5 CourseThe Capabilities Employers Look For

    The ITIL 5 Foundation training programme covers all nine topic areas of the ITIL 5 (Version 5.0) syllabus. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how value streams and the product and service lifecycle create value.

    Digital Product and Service Concepts

    Understand what sets digital products and services apart, how value is created, and how the product and service lifecycle is managed, the foundation of the ITIL 5 approach.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from outputs to real outcomes.

    The Four Dimensions

    Apply the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view of service management.

    The ITIL Value System

    Grasp how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one framework.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Work through the lifecycle activities from discovery and design to build, operation, delivery and support, and see how they combine to create value.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices and official practice guides in enabling consistent, effective ways of working across teams and contexts.

    Value Streams and Continual Improvement

    Map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term organisational success.

    Who Should TakeITIL V5 Foundation Certification Training in Moldova?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MDL 21790

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MDL 21790

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis for ITIL 5 Training in MoldovaAccredited ITSM Partner

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Moldova who want a modern service management credential and a confident path to the exam. As a PeopleCert Accredited Training Organisation, we combine accredited trainers, ITIL 5 (Version 5.0) aligned courseware and flexible online delivery. Whether you are enrolling as an individual or arranging team training, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organisation for ITIL 5 Foundation
    • Experienced, accredited trainers with real ITSM delivery expertise
    • ITIL 5 (Version 5.0) aligned courseware and case studies
    • Live virtual, online instructor-led training that fits working schedules
    • Mock exams and practice questions to build exam readiness
    • Guidance to help you clear the ITIL 5-F exam on first attempt
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

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    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MoldovaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Moldova

    Radisson Blu Leogrand Hotel, 77, Strada Mitropolit Varlaam, Centru sector, Chisinau, Chisinau Municipality, MD-2012, Moldova

    ITIL Version 5 Foundation Training Location in Moldova

    Nobil Luxury Boutique Hotel, 49/1, Strada Mihai Eminescu, Centru sector, Chisinau, Chisinau Municipality, MD-2012, Moldova

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    Corporate ITIL 5 Training in MoldovaUpskill Your Teams

    • Suitable for small, medium and large service and delivery teams
    • Customised training schedules based on team availability
    • Flexible delivery through live virtual, onsite or hybrid formats
    • Accredited trainers with real IT service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Moldova and global locations

    Leading Organisations

    EndavaAmdarisPentalogStefaniniOrangeDAAC

    What Our Learners Say

    Cleared the Exam with Confidence

    "The ITIL 5 Foundation course finally made the Value System click for me. The trainer used real service desk examples, and the mock exams meant I walked into the exam knowing exactly what to expect."

    Andrei Ciobanu

    Service Desk Analyst

    0/0

    Practical and Career-Changing

    "I moved from support into an incident management role soon after certifying. The guiding principles and lifecycle content were practical and easy to apply at work straight away."

    Elena Rusu

    Incident Manager

    0/0

    Great for Delivery Teams

    "As a developer working with EU clients, I wanted to understand how service management fits our delivery. The value stream mapping sessions were the most useful part for me."

    Victor Munteanu

    Software Engineer

    0/0

    One Shared Framework for the Team

    "We trained our service delivery team on ITIL 5 and now everyone shares one language for incidents, changes and improvement. The flexible virtual schedule worked well for a distributed team."

    Natalia Popescu

    IT Operations Lead, Outsourcing Sector

    0/0

    Strong Corporate Delivery

    "Invensis Learning delivered a well-structured corporate programme for our banking IT staff. The trainers tailored examples to our environment, and the standardised practices improved how we handle service quality."

    Sergiu Bejan

    L&D Manager, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value in modern digital environments.

    General

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value in modern digital environments.

    Is ITIL 5 Foundation worth it for professionals in Moldova?

    Yes. Moldova's IT sector contributes around 7% of GDP and the Moldova IT Park passed USD 1 billion in turnover in 2025, so employers in outsourcing, banking, telecoms and eGovernance value recognised ITSM skills. ITIL 5-F is a strong, current credential for service management roles. Talk to a learning advisor to plan your path.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Who should take the ITIL 5 Foundation course?

    It suits IT and business professionals at any career stage, including service desk and IT operations staff, developers, product owners, DevOps and Agile practitioners, and those updating from ITIL 4. No prior ITIL knowledge is required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 (Version 5.0) aligned courseware, case studies, practice questions, mock exams and learner support, with an exam voucher usually bundled in accredited training packages. Request a quote to confirm what is included in your plan.

    How much does ITIL 5 Foundation training cost in Moldova?

    Pricing depends on the format and plan you choose, so course fees are available on request. Contact a learning advisor for current pricing and upcoming batches for ITIL 5 Foundation training in Moldova.

    Is the exam fee included in the training price?

    An ITIL 5 Foundation exam voucher is typically included in accredited training packages, though this can vary by plan. PeopleCert exam pricing itself varies by region and channel. Ask our team to confirm what your enrolment covers.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service and delivery teams. Contact us for a tailored group quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions. It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a duration of 60 minutes (one hour). It is based on the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert).

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Our mock exams and practice questions help you build readiness across all nine topic areas.

    Are there prerequisites to sit the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Accredited training is recommended but not mandatory.

    What happens if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. PeopleCert sets the current re-sit policy and any applicable fees, which you can verify at peoplecert.org. Our trainers provide guidance to help you prepare thoroughly the first time.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine topic areas of the ITIL 5 (Version 5.0) syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification designed to be accessible with no prior ITIL or ITSM knowledge. The training builds concepts step by step with practical examples and support.

    What is the ITIL Value System?

    The ITIL Value System is the overarching framework in ITIL 5 that brings together the guiding principles, governance, value chain activities, management practices and continual improvement, so organisations continually co-create value through digital products and services.

    What learning resources are included?

    You receive ITIL 5 (Version 5.0) aligned courseware, industry-driven case studies, practice questions and mock exams, along with trainer support to reinforce each topic area.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, the current edition of the framework.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Our team can help you get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group training. This lets professionals across Moldova learn in a format that fits their schedule.

    How soon can I start ITIL 5 Foundation training?

    New batches run regularly, so you can usually start soon after enrolling. Contact a learning advisor to see upcoming schedules and pick the batch that works for you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.