Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert, and ITIL Version 5 Foundation certification training in Malta is your fastest route to earning it. The credential introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. ITIL 5 (Version 5.0) is the fifth iteration of the framework. It moves beyond traditional IT service management to a full product and service lifecycle, adds Value Stream Mapping and Management as a dedicated topic, and strengthens the focus on value co-creation and sustainability in the digital era. For professionals in Malta's iGaming, fintech, telecoms and public sector organisations, the ITIL 5 Foundation is a globally recognised, current-edition ITSM credential with no formal prerequisites. Start your ITIL 5 journey with Invensis Learning and prepare for the exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Malta, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Malta, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in MaltaDo You Qualify for the ITIL V5 Foundation Exam?

    Why the ITIL 5 Foundation Is Worth EarningFor Your Career and Your Organisation

    ITIL V5 Foundation Exam Format in MaltaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Malta

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Career OutcomesWhy Consider the ITIL 5 Foundation Certification?

    The ITIL 5 Foundation is a strong entry marker for IT service management roles across Malta, valued by iGaming operators, fintech firms, telecoms providers and public sector organisations that run large digital service portfolios. As MITA drives public administration modernisation and the gaming and fintech sectors keep scaling, employers increasingly want professionals who understand modern ITSM. Demand spans service desk, incident, change and service delivery roles, and here is what the local market is telling us right now.

    Industry Challenges Driving ITIL 5 Demand in Malta

    The ITIL 5 Foundation is more than a certificate. It is a practical toolkit for modern IT service management. Join professionals in Malta who connect delivery to value and lead better service outcomes. Start your ITIL 5 journey today.

    Your Malta Career Transformation

    Where You Stand Today,

    And Where the ITIL 5 Foundation Takes You

    Malta's technology market is expanding with iGaming, fintech and public sector digital investment, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line the ITIL 5 Foundation puts you on.

    Sources: SalaryExpert, PayScale, Glassdoor, Paylab (Malta) 2026.

    How to Get ITIL V5 Founfdation Certified in MaltaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Malta is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will LearnIn the ITIL 5 Foundation Training

    The ITIL 5 Foundation training builds awareness-level knowledge across all nine Foundation topic areas so you can speak the language of modern IT service management and prepare for the exam. By the end, you can explain how organisations co-create value through digital products and services.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created, and how products and services are managed across their full lifecycle in the modern digital era.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management holistically.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven ITIL Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Product and Service Lifecycle and Practices

    Describe the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and the role of ITIL management practices and official practice guides.

    Continual Improvement and Value Streams

    Use the continual improvement model and Value Stream Mapping and Management to identify waste, improve flow and visibility, and drive better outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Malta?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL Version 5 Foundation Certification Training in Malta?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Malta who want a current-edition IT service management credential. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we, a trusted ITIL Version 5 Foundation training company in Malta, provide a professional experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 content
    • Experienced, accredited trainers with real IT service management practice
    • Flexible formats: live virtual, classroom and corporate group training
    • Course materials aligned to the ITIL 5 Foundation Syllabus (Version 5.0)
    • Practice questions and mock exams mapped to the 40-question format
    • First-attempt exam guidance and post-training learner support
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Customised schedules and pricing for individuals and corporate teams

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MaltaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Malta

    Hilton Malta, Portomaso Avenue, St. Julian's, Eastern Region, STJ 4012, Malta

    ITIL Version 5 Foundation Training Location in Malta

    InterContinental, St. George Street, St. Julian's, Eastern Region, STJ 3310, Malta

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    Corporate ITIL 5 Foundation TrainingAligned to Your Goals

    • Upskill whole IT and service teams on the current ITIL 5 edition together
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Accredited trainers with relevant IT service management expertise
    • Role-based examples drawn from iGaming, fintech and public sector delivery
    • Standardises incident, change and service practices across the organisation
    • Dedicated coordination and support for group training in Malta and beyond

    Leading Organisations

    GO PlcMelitaBMIT TechnologiesBetsson GroupBank Of VallettaMITA

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The ITIL 5 Foundation training made the ITIL Value System and the guiding principles genuinely click for me. The mock exams matched the real 40-question format, and I passed on my first attempt. I now use value stream thinking in my service desk work every week."

    Daniela Borg

    IT Service Desk Team Lead

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    Practical and Relevant to Malta's IT Sector

    "As someone moving from IT support into service management, the digital product and service lifecycle content was exactly what I needed. The trainer used real gaming and fintech examples that reflect how we work in Malta, which made the concepts easy to grasp."

    Luke Camilleri

    IT Support Analyst

    0/0

    Beginner Friendly and Confidence Building

    "I had no prior ITIL knowledge and still found the training approachable. The nine topic areas were broken down clearly, and the practice questions built my confidence. The credential has already helped me apply for service delivery roles."

    Sarah Grech

    Aspiring Service Delivery Manager

    0/0

    Standardised Our Service Practices

    "We put our operations team through the corporate ITIL 5 Foundation programme to standardise how we handle incidents and changes. The shared vocabulary alone improved our handoffs, and the flexible onsite schedule fitted around our shift patterns."

    Matthew Vella

    Head of IT Operations, iGaming Sector

    0/0

    Well Organised Corporate Delivery

    "Invensis Learning tailored the delivery to our financial services context and coordinated everything smoothly for a mixed group. Our teams now share a common understanding of value co-creation and continual improvement, which has made process conversations far easier."

    Elena Farrugia

    Learning and Development Manager, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. The ITIL 5 Foundation is a current-edition, globally recognised IT service management credential valued by Malta's iGaming, fintech, telecoms and public sector employers. It opens service desk, incident, change and service delivery roles, where IT service salaries commonly reach 48,000 to 55,000 euro a year.

    General

    Is the ITIL 5 Foundation worth it for my career in Malta?

    Yes. The ITIL 5 Foundation is a current-edition, globally recognised IT service management credential valued by Malta's iGaming, fintech, telecoms and public sector employers. It opens service desk, incident, change and service delivery roles, where IT service salaries commonly reach 48,000 to 55,000 euro a year.

    What is the ITIL 5 Foundation certification?

    The ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, makes Value Stream Mapping and Management a dedicated topic, and updates the ITIL Value System with a stronger digital-era and sustainability emphasis.

    Do I need ITIL 4 Foundation before taking ITIL 5 Foundation?

    No. The ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals who hold ITIL 4 Foundation will recognise some concepts, but ITIL 4 is not required. It is worth confirming any transition provisions at peoplecert.org.

    Is the ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The ITIL 5 Foundation is recognised by employers globally, which makes it a portable credential for professionals in Malta and abroad.

    Pricing

    How much does the ITIL 5 Foundation training cost in Malta?

    Training is typically purchased as a combined training and exam package, and the fee varies by format and schedule. Pricing for Malta is available on request. Request a quote from a learning advisor for the current fee in euro.

    What is included in the course fee?

    The fee usually includes AXELOS-aligned courseware, practice questions and mock exams mapped to the exam format, first-attempt guidance, learner support, and a course completion record. Confirm whether the PeopleCert exam voucher is included when you request a quote.

    How much is the ITIL 5 Foundation exam fee?

    The PeopleCert exam fee varies by region and purchasing channel, so it is best confirmed at peoplecert.org or with our team. It is often bundled into the training and exam package. Ask a learning advisor for the current amount before you book.

    Do you offer group or corporate pricing for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and mixed business groups in Malta. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation Syllabus (Version 5.0) from AXELOS and delivered by PeopleCert. It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly. Broad awareness across all nine topic areas is the best way to prepare.

    Where can I take the exam, and what if I do not pass first time?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. If you do not pass first time, a re-sit can be arranged. Confirm the current re-sit policy at peoplecert.org.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal requirements at peoplecert.org/myaxelos.

    Course Content

    Can a complete beginner take this course?

    Yes. The ITIL 5 Foundation has no prerequisites and is designed for IT and business professionals alike, including those new to ITIL. The training builds knowledge from the ground up, with structured materials and practice questions to support you.

    What topics does the training cover?

    The training covers all nine Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management.

    What learning resources are provided?

    You receive AXELOS-aligned courseware, practice questions and mock exams mapped to the 40-question format, and topic-wise revision aids. These help you identify weak areas and build readiness for the exam.

    Is the courseware aligned to the current ITIL edition?

    Yes. The courseware is aligned to the ITIL 5 Foundation Syllabus (Version 5.0), the current edition published by AXELOS with exams delivered by PeopleCert.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days. The schedule can be adapted to suit working professionals and corporate teams.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to upcoming schedules, courseware and learning resources. Talk to a learning advisor to find the next available batch in Malta.

    What training formats are available in Malta?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training. This lets you choose the format that fits your schedule and learning preference.

    Are there any eligibility requirements to enrol?

    No. The ITIL 5 Foundation has no formal prerequisites, so anyone can enrol regardless of education, experience or prior ITIL knowledge. It is the entry point to the ITIL 5 scheme.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.