Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value. Invensis Learning's ITIL 5 Foundation certification training in Valletta turns that framework into job-ready capability, giving IT and business professionals a modern, digital-era credential. Aligned to the official ITIL 5 Foundation (Version 5.0) Syllabus, the course covers all nine topic areas, the seven guiding principles, the product and service lifecycle, and value stream mapping. It suits service desk analysts, IT operations staff, digital product owners and DevOps practitioners across Malta's iGaming, fintech and financial services employers, where always-on digital services demand strong service management. With no formal prerequisites and flexible live online and classroom formats, ITIL 5 is an accessible first step. Prepare for the 40-question exam and get certified with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Valletta, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Valletta, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in VallettaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth ItValue for Professionals and Teams

    ITIL V5 Foundation Exam Format in VallettaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Valletta

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL Career Path in VallettaRoles, Demand and Pay in Malta

    IT service management has become a core capability across Malta's digital economy, valued by iGaming operators, fintech and payments firms, banks and consultancies that run always-on services. As employers adopt cloud, AI and stricter governance under the Digital Decade roadmap, certified service management talent is increasingly sought after. Demand runs from service desk analyst up to IT service and delivery manager, and here is what the Valletta market is telling us right now.

    What Is Driving ITIL 5 Demand Across Malta

    ITIL 5 Foundation is more than a credential. It is the service management foundation Malta's digital employers rely on. Join professionals who turn always-on services into reliable value, and start your journey today.

    Your Valletta Career Transformation

    Your Career Before and After Certification

    The ITIL 5 Foundation Difference

    Malta's digital economy is expanding with iGaming, fintech and cloud transformation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale (Malta) 2026.

    How to Get ITIL V5 Founfdation Certified in Valletta Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Valletta is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Capabilities You Will BuildSkills Covered in ITIL 5 Foundation

    Skills covered in ITIL 5 Foundation span the full framework, from digital product and service management concepts to value stream mapping. By the end of the course you can apply the ITIL Value System, guiding principles and continual improvement to real digital services.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern service management under ITIL 5.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, across the four dimensions of product and service management.

    The ITIL Value System and Guiding Principles

    Apply the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practices to real digital environments.

    The Product and Service Lifecycle

    Master the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and see how they work together to create value.

    ITIL Management Practices and Continual Improvement

    Explore the role of ITIL's management practices and practice guides, and use the continual improvement model to drive consistent, high-quality ways of working.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, using flow metrics to reduce waste across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Valletta?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Valletta?

    As a trusted ITIL Version 5 Foundation training company in Valletta, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Malta looking to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine accredited trainers, flexible delivery formats, aligned courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, PeopleCert-accredited trainers with real service management exposure
    • Flexible online (live virtual), classroom and corporate group formats
    • Industry case studies that connect ITIL 5 concepts to real service delivery
    • Practice questions and mock exams for confident exam readiness
    • Guidance to help you clear the ITIL 5 Foundation exam on the first attempt
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in VallettaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Valletta

    Grand Hotel Excelsior, Triq l'Assediu l'Kbir, Il-Floriana, Port Region, FRN 1810, Malta

    ITIL Version 5 Foundation Training Location in Valletta

    The Phenicia, Vjal ir-Re Dwardu VII, Il-Floriana, Port Region, FRN 1400, Malta

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    Corporate ITIL 5 Foundation Training in VallettaFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules aligned with team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Malta and global sites

    Trusted by Teams Across Malta's Digital Sectors

    GO PlcMelitaBank Of VallettaBetssonEvolutionHSBC Malta

    What Our Learners Say

    A Clear Framework for Service Desk Work

    "The ITIL 5 Foundation course finally gave my service desk work a proper framework. The trainer explained the ITIL Value System and guiding principles with real examples, and the mock exams made the 40-question format feel easy on the day."

    Andrea Borg

    IT Service Desk Team Lead

    0/0

    Passed on the First Attempt

    "Coming from a support background, the value stream mapping and continual improvement topics were new to me. The sessions were practical and I passed the ITIL 5 exam on my first attempt. It has already changed how I handle incidents."

    Matthew Camilleri

    IT Support Specialist

    0/0

    Bridged the Gap Between Product and IT

    "As a digital product owner, ITIL 5's product and service lifecycle helped me talk to IT teams in a shared language. The trainer connected every concept to real digital services, which made the content stick."

    Sarah Grech

    Digital Product Owner

    0/0

    Consistent Service Management Across the Team

    "We trained a mixed group from operations and support. The corporate delivery was flexible around our shift patterns, and the team now shares one ITIL 5 vocabulary for governance and continual improvement. Service handovers have noticeably improved."

    Daniela Farrugia

    Learning and Development Manager, iGaming Sector

    0/0

    A Standard Approach for Always-On Services

    "Rolling out ITIL 5 Foundation to our IT operations group gave us a standard approach to incidents and change. The PeopleCert alignment and mock exams meant a strong pass rate, and the trainers understood our always-on service environment."

    Luca Vella

    IT Operations Lead, Financial Services Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and continually improve value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and continually improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Valletta?

    Yes. ITIL is the world's most widely adopted IT service management framework, and Malta's iGaming, fintech and financial services employers value certified service management talent. The credential strengthens your standing for service desk, delivery and IT service manager roles. Talk to a learning advisor to plan your path.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, a product and service lifecycle, and value stream mapping and management, with an updated ITIL Value System and a stronger emphasis on value co-creation and sustainability.

    Do I need prior ITIL knowledge or experience?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will recognise some concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options at peoplecert.org/myaxelos.

    Pricing

    How much does ITIL 5 Foundation training cost in Valletta?

    Training in Valletta is quoted on request and varies by format and schedule. The PeopleCert exam fee is billed separately in EUR and varies by region and channel. Request a quote for current Valletta pricing and any exam-inclusive packages.

    What is included in the course fee?

    The fee typically includes ITIL 5 Foundation aligned courseware, industry case studies, practice questions, mock exams, trainer-led sessions and learner support. Confirm whether the PeopleCert exam voucher is included when you enrol. Request a quote for full details.

    Is the exam fee included in the training price?

    This varies by package. PeopleCert bills the ITIL 5 Foundation exam fee separately in EUR, and some Invensis Learning packages bundle the exam voucher. Confirm inclusion with a learning advisor before you enrol.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments across Malta. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) Syllabus. It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a duration of 60 minutes (one hour). It is closed book with single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 per cent, which means answering at least 26 of the 40 questions correctly.

    Where can I sit the ITIL 5 Foundation exam in Malta?

    You can take the exam online from home or the office via PeopleCert's OnVUE online proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is often arranged as part of a training and exam package.

    What topic areas does the exam cover?

    The exam covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn digital product and service management, the ITIL Value System, the four dimensions, the seven guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping, all aligned to the Version 5.0 syllabus.

    How long is the training?

    The programme runs for 16 hours, typically delivered as two full days or four half-days. It covers all nine ITIL 5 Foundation topic areas and includes structured exam preparation.

    What are the seven ITIL guiding principles?

    They are focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    Are practice tests and materials provided?

    Yes. The course includes ITIL 5 Foundation aligned courseware, industry case studies, practice questions and mock exams to help you identify weak areas and build exam readiness.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners and those new to ITIL are welcome. Trainer-led sessions and practice materials support you throughout.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Valletta?

    Enrol through the Invensis Learning website: choose your preferred format, complete payment and receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule in Malta.

    When can I start?

    New live online and classroom batches run regularly. See upcoming schedules or talk to a learning advisor to find the next start date that suits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.