Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Modern Service Management

    The VeriSM Foundation (VeriSM-F) certification validates your understanding of VeriSM, a service management approach for the digital age that helps an organisation define its own way of managing services. Delivered by Invensis Learning, VeriSM Foundation certification training in Malawi prepares IT and business professionals to apply the VeriSM model and management mesh, and to pass the EXIN VeriSM Foundation exam. Governed by EXIN and built on the VeriSM framework developed by the IFDC, the credential is not prescriptive. It shows you how to combine practices such as ITIL, Agile, DevOps and Lean to suit your context. The exam is a 40-question, 60-minute, closed-book paper with a 65% pass mark, and the certification is valid for lifetime with no renewal. As Malawi accelerates its digital economy and Malawi 2063 agenda, employers in banking, telecoms and the public sector need people who can manage services flexibly across changing technology. Start your VeriSM journey with Invensis Learning and earn a globally recognised, lifetime credential.

    Invensis Learning is an EXIN Accredited Training Provider in Malawi, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Malawi, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in MalawiDo You Qualify for the VeriSM™ Foundation Exam?

    What You Gain from Getting VeriSM CertifiedSkills, Recognition and Mobility

    VeriSM Foundation Exam Format in MalawiWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Malawi

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Service Management Jobs and Demand in MalawiWhy Certify Now?

    VeriSM Foundation is becoming a marker of modern service management capability across Malawi, valued by banks, telecoms, public-sector bodies and NGOs that are digitising services under the Malawi Digital Economy Strategy. As mobile money, e-government and fintech expand, employers need professionals who can manage services flexibly across ITIL, Agile and DevOps. Demand runs from service desk and analyst roles up to IT service delivery and IT manager level, and here is what the market is showing.

    What Is Driving Demand for VeriSM Skills in Malawi

    VeriSM Foundation turns modern service management from a challenge into your advantage. Join professionals in Malawi building digital-era service skills. Start your journey today.

    Your Malawi Career Transformation

    Before and After Your VeriSM Certification

    The Shift This Credential Makes

    Malawi's shift to digital services, mobile money and e-government is separating professionals who can manage services in a modern, flexible way from those who cannot. Here is which side of that line VeriSM Foundation puts you on.

    Sources: Africarrieres, Paylab, worldsalaries (Malawi) 2026; Malawi Digital Economy Strategy.

    How to Get VeriSM Foundation Certified in MalawiStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Master in VeriSM TrainingService Culture, the Model and the Mesh

    In this VeriSM Foundation training you will learn to define and manage services in a modern, flexible way using the VeriSM model and the management mesh. By the end, you can select and combine the right practices for your context and are ready for the EXIN exam.

    Understand Modern Service Organisations

    Explain what a service is, how value is co-created, and why digital-age organisations must manage services holistically rather than focusing on technology alone.

    Build a Service Culture

    Apply consumer-centric thinking, values and behaviours, and the right people and team structures that put service outcomes and consumer experience at the centre of delivery.

    Apply the VeriSM Model

    Work with the VeriSM model, its governance, service management principles and the four stages of service management: Define, Produce, Provide and Respond.

    Configure the Management Mesh

    Integrate the four mesh elements, resources, environment, emerging practices and management practices, into a flexible, context-fit service management approach.

    Select Progressive Practices

    Choose and combine practices such as ITIL, Agile, DevOps, Lean and SIAM to suit your organisation's context, VeriSM pattern and service needs.

    Harness Innovative Technologies

    Assess how cloud, AI and automation, IoT and analytics shape services and the mesh, and follow the practical steps for getting started with VeriSM.

    Who Should TakeVeriSM Foundation Certification Training in Malawi?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1095

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Malawi seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1095

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for VeriSM Foundation Training in MalawiAccredited, Expert-Led and Flexible

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations in Malawi who want to build modern, digital service management capability. As an authorised training partner working with EXIN and other global certification bodies, we combine certified trainers, EXIN-aligned courseware, flexible delivery and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team, our ISO 9001:2015 and ISO 27001:2022 certified operations give you a professional, secure and outcome-focused learning experience.

    • Authorised training partner working with EXIN and other global certification bodies
    • Accredited, expert-led training delivered by certified service management trainers
    • Live online and classroom formats to suit professionals across Malawi
    • Courseware aligned to the EXIN VeriSM Foundation Examination Specification
    • Structured materials, practice questions and exam-focused preparation
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after your training
    • Corporate and group training for teams in Lilongwe, Blantyre and nationwide

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in MalawiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Malawi

    President Walmont Hotel Lilongwe, Malawi

    VeriSM Foundation Training Location in Malawi

    Sunbird Mount Soche Blantyre, Malawi

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    Corporate Training for Malawi TeamsBuilt Around Your Needs

    • Upskill whole teams in modern, flexible service management
    • Onsite or live online delivery for teams in Lilongwe, Blantyre and nationwide
    • Customised content mapped to your services and existing frameworks
    • Group and volume pricing for departments and business units
    • EXIN-aligned courseware delivered by certified trainers
    • Progress tracking and dedicated coordination for your programme
    • Standardise service management across sites and functions

    Trusted by Leading Organisations

    Standard Bank MalawiAirtel MalawiTNMNational Bank Of MalawiFDH BankESCOM

    What Our Learners Say

    Everything Clicked into One Model

    "The VeriSM Foundation training finally connected the different frameworks we use every day. I now understand how to combine ITIL and Agile around consumer outcomes, and I passed the EXIN exam on my first sitting."

    Thoko Banda

    IT Service Analyst

    0/0

    Practical and Easy to Apply

    "As a service desk lead, I wanted a modern approach that was not tied to one framework. The management mesh sessions were practical and I could apply the ideas at work the next week."

    Chisomo Phiri

    Service Desk Team Lead

    0/0

    Well Structured with Great Support

    "Good structure and strong trainer support. The practice questions matched the real exam well, and the VeriSM model gave me a clearer view of how our operations connect to the wider business."

    Yamikani Gondwe

    IT Operations Officer

    0/0

    A Shared Language for Our Teams

    "We trained a mixed IT and business team, and VeriSM gave everyone a shared language for managing services. Delivery was flexible and the content was tailored to how we actually work."

    Grace Mhango

    IT Manager, Commercial Bank

    0/0

    Standardised Our Service Practice

    "Our service teams needed to keep pace with rapid digital change. The corporate programme was well organised, EXIN-aligned, and helped us standardise service management across departments."

    Limbani Nkhoma

    Head of Service Delivery, Telecom Operator

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is an entry-level EXIN certification that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is an entry-level EXIN certification that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach.

    Is VeriSM Foundation worth it for professionals in Malawi?

    Yes. As Malawi digitises banking, mobile money and public services, employers increasingly need people who can manage services flexibly. VeriSM Foundation gives you a globally recognised, lifetime credential that proves modern service management skills.

    Who should take VeriSM Foundation training?

    It suits IT and business professionals at any stage: service desk staff, IT operations and service managers, ITIL holders wanting a broader view, and business staff in service-oriented roles. No prior service management knowledge is required.

    What is the VeriSM management mesh?

    The management mesh is the central VeriSM concept. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can build a flexible service management approach that fits its own context.

    Who governs the VeriSM Foundation certification?

    The certification is governed by EXIN, an international examination body operating in over 165 countries. The VeriSM framework itself was developed by the IFDC, and the exam follows the EXIN VeriSM Foundation Examination Specification.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for lifetime. It does not expire, and there is no renewal, re-examination or continuing education requirement once you have passed.

    Pricing

    How much does VeriSM Foundation training cost in Malawi?

    Training is quoted locally and depends on the format you choose and whether the EXIN exam voucher is bundled. Pricing is available on request, so request a quote from a learning advisor for current Malawi pricing.

    What is included in the course fee?

    The fee typically includes EXIN-aligned courseware, expert-led training across all seven exam topic areas, practice questions and learner support. The EXIN exam voucher may be bundled or purchased separately.

    How much is the EXIN VeriSM Foundation exam fee?

    EXIN bills the exam fee in USD or EUR, and it varies by region and purchasing channel. It is often bundled with accredited training. Confirm the current fee when you enrol, or ask us for a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate and group pricing for teams in Malawi, with customised delivery for departments and business units. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the VeriSM Foundation exam?

    The exam is a closed-book paper with single-answer multiple-choice questions, based on the EXIN VeriSM Foundation Examination Specification. It can be taken online with EXIN proctoring or at an accredited test location.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is closed book with single-answer multiple-choice questions.

    What is the passing score for the exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly.

    What topic areas does the exam cover?

    Seven areas per the EXIN specification: The Service Organization (10%), Service Culture (15%), People and Organizational Structure (10%), The VeriSM Model (25%), Progressive Practices (17.5%), Innovative Technologies (10%) and Getting Started (12.5%).

    Are there any prerequisites for the exam?

    No. VeriSM Foundation has no formal prerequisites. It is the entry-level credential in the EXIN VeriSM scheme and is open to everyone, although attending accredited training is recommended.

    What if I do not pass the first time?

    You can re-sit the EXIN exam. Our training includes practice questions and exam-focused preparation to help you pass with confidence. Ask us about re-sit options and preparation support.

    Course Content

    What will I learn in VeriSM Foundation training?

    You will learn to define and manage services in a modern, flexible way using the VeriSM model and management mesh, and how to combine practices such as ITIL, Agile, DevOps and Lean to fit your organisation's context.

    Can a beginner take this course?

    Yes. No prior service management knowledge is required. VeriSM Foundation is designed for both IT and business professionals, so beginners and experienced practitioners can both follow it comfortably.

    How is the VeriSM Foundation training delivered?

    Training is delivered as live online (live virtual) instructor-led sessions or classroom training, typically over two days of about 16 hours, with courseware, exercises and practice questions.

    Is the courseware aligned to the current VeriSM standard?

    Yes. The courseware follows the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework, covering all seven exam topic areas.

    How does VeriSM differ from ITIL?

    ITIL is a prescriptive framework. VeriSM is a broader approach that positions ITIL as one of many practices in the management mesh, alongside Agile, DevOps and Lean. The two are complementary rather than competing.

    Enrollment

    How do I enrol in VeriSM Foundation training in Malawi?

    You can enrol through the Invensis Learning website. Choose live online or corporate group training, complete payment, and you will receive schedules, courseware and learner support. Talk to an advisor to pick a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training and customised corporate group training for teams, so you can choose the format that best fits your schedule in Malawi.

    How soon can I start?

    New batches run regularly. Live online cohorts and corporate sessions can be scheduled to suit you. Contact us to see upcoming schedules and reserve your place.

    Can I reschedule my enrolment to another batch?

    Yes. Selected plans let you reschedule or transfer to another batch. Contact our support team to arrange this before your session begins.

    Is training available for teams across Malawi?

    Yes. We deliver corporate VeriSM training onsite or live online for teams in Lilongwe, Blantyre and nationwide, with customised content and group pricing.