Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It MattersYour Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create value. Governed by AXELOS and examined by PeopleCert, ITIL 5 Foundation certification training in Malaysia gives IT and business professionals a modern, digital-era grounding in IT service management. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on digital products and services, the product and service lifecycle, and Value Stream Mapping and Management. Across Malaysia's expanding base of global business services centres, BFSI employers and telecommunications providers, the market increasingly rewards professionals who can align IT services to strategy and continually improve value. Whether you are new to ITIL or refreshing your knowledge from an earlier edition, this course prepares you for the 40-question, closed-book Foundation exam and the ITIL 5 designation. Start your ITIL 5 journey with Invensis Learning and build service management capability that employers across Kuala Lumpur and beyond are hiring for.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Malaysia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It MattersYour Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Malaysia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in MalaysiaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth EarningThe Value It Adds to Your Career and Team

    ITIL V5 Foundation Exam Format in MalaysiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Malaysia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Outlook in MalaysiaRoles, Demand and Earning Potential

    ITIL is the world's most widely adopted IT service management framework, and in Malaysia demand is concentrated in the global business services, BFSI and telecommunications sectors that run large digital service operations. As GBS centres centralise IT and analytics work and enterprises accelerate digital transformation, employers increasingly seek professionals fluent in modern ITSM practice. Roles range from service desk analyst to service delivery and IT service manager, and here is what the Malaysian market is telling us right now.

    Industry Challenges Driving ITIL 5 Demand in Malaysia

    ITIL 5 Foundation is more than a certificate. It is a modern service management toolkit for the digital era. Join professionals in Malaysia who align IT services to strategy and continually improve value. Start your journey today.

    Your Malaysia Career Transformation

    Your ITIL 5 Transformation in Malaysia

    Before and After the Credential

    Malaysia's digital economy is expanding through GBS growth, AI adoption and national digital investment, and employers increasingly separate professionals who manage service value from those who only run tasks. Here is which side of that line you want to be on.

    Sources: PayScale, SalaryExpert, Glassdoor (Malaysia) 2026.

    How to Get ITIL V5 Founfdation Certified in MalaysiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Malaysia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 5 Foundation TrainingCapabilities That Apply from Day One

    This ITIL 5 Foundation programme covers all nine official topic areas so you leave with practical, exam-ready knowledge. By the end, you can explain the ITIL Value System, apply the guiding principles, and connect the product and service lifecycle to value co-creation.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle in the modern IT era.

    Value Co-Creation

    Learn how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.

    The Four Dimensions of Service Management

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape them.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use the guiding principles, from Focus on value to Optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams and organisations.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to identify waste, improve flow and visibility, and raise outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Malaysia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MYR 6190

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MYR 6190

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Malaysia?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Malaysia that want current, digital-era service management skills and a clear path to the Foundation exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your IT team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation aligned courseware
    • Qualified, PeopleCert-accredited trainers with real IT service management experience
    • Flexible formats: live virtual instructor-led, corporate onsite and focused 1-to-1 training
    • 16-hour programme covering all nine official ITIL 5 Foundation topic areas
    • Industry-driven case studies and ITIL 5 practice questions for exam readiness
    • Guidance to help you clear the Foundation exam on your first attempt
    • Dedicated learner support before, during and after the training
    • Trusted by professionals and organisations across multiple industries and regions

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MalaysiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Malaysia

    Berjaya Times Square Hotel, 1, Jln Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

    ITIL Version 5 Foundation Training Location in Malaysia

    Pullman Kuala Lumpur City Centre, 4, Jalan Conlay, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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    ITIL 5 Corporate Training in MalaysiaUpskill Service Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules based on team availability across Malaysian time zones
    • Flexible delivery through onsite, live virtual or blended formats
    • Accredited trainers with real IT service management and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Kuala Lumpur, Penang and global sites

    Leading Organisations

    MaybankCIMBTelekom MalaysiaPetronasCelcomDigiTNB

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The ITIL 5 Foundation training made the ITIL Value System and value streams genuinely clear. The trainer used real service delivery scenarios, and the mock questions had me ready for the exam format. I passed on my first attempt."

    Nurul Aisyah

    IT Service Desk Analyst

    0/0

    A Clear Upgrade to Current Practice

    "Coming from an older ITIL edition, I needed to understand what changed in ITIL 5. The sessions on digital product and service management and continual improvement were exactly what I needed to modernise how I work."

    Wei Jian Tan

    IT Operations Lead

    0/0

    Practical and Easy to Apply

    "Well-structured and practical. The four dimensions and the guiding principles now shape how I approach service requests day to day. The live virtual format fit around my shifts at the service centre."

    Ravi Kumar

    Technical Support Specialist

    0/0

    Consistent Practice Across Our Team

    "We enrolled our service management team through Invensis Learning. The trainer tailored examples to our GBS environment, and the team now shares a common ITIL 5 language across incident and problem handling. Delivery quality improved noticeably."

    Suhaila Ismail

    IT Service Delivery Manager, Global Business Services

    0/0

    Reliable Corporate Training Partner

    "As an L&D lead in a bank, I needed accredited, current training for our IT function. The corporate programme was well coordinated, aligned to the official syllabus, and the pass rate across our cohort was excellent."

    Daniel Lim

    Learning and Development Lead, Banking

    0/0



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    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations co-create value. It suits IT and business professionals at any career stage, from service desk analysts to product owners and DevOps practitioners.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations co-create value. It suits IT and business professionals at any career stage, from service desk analysts to product owners and DevOps practitioners.

    Is ITIL 5 Foundation worth it for my career in Malaysia?

    Yes. ITIL is the world's most widely adopted IT service management framework, and Malaysian employers in GBS, BFSI and telecommunications value certified professionals. Service delivery and IT service manager roles average around RM 133,000 to RM 135,000 a year, and ITIL 5 gives you a current, digital-era credential to compete for them.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System with stronger emphasis on value co-creation and sustainability.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Malaysia?

    Training is typically purchased as a combined course and exam package, with pricing quoted in Malaysian ringgit and varying by format and schedule. The exam fee is set by PeopleCert and varies by region and channel. For a current quote in RM, request one from a learning advisor.

    What is included in the ITIL 5 course fee?

    The fee typically includes AXELOS-aligned ITIL 5 Foundation courseware, industry-driven case studies, practice questions and mock exams, accredited trainer-led sessions, and learner support. Many packages also include the PeopleCert exam voucher. Confirm exact inclusions when you enquire.

    Is the exam voucher included in the training price?

    In most accredited packages the PeopleCert ITIL 5 Foundation exam voucher is bundled with the training, but this can vary by plan. Ask a learning advisor to confirm whether the voucher is included in your chosen package.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service management teams. Contact us for a tailored group quote for your organisation in Malaysia.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the official ITIL 5 Foundation (Version 5.0) Syllabus. It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is closed book and uses single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than any single section.

    Which topic areas does the ITIL 5 Foundation exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 5 Foundation exam. Our training includes mock exams, practice questions and first-attempt guidance to help you pass, and selected plans offer retake support. Confirm the current re-sit policy with PeopleCert.

    Course Content

    What will I learn in the ITIL 5 Foundation training?

    You will learn digital product and service management, value co-creation, the four dimensions of service management, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping, mapped to all nine official topic areas.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites. Beginners are welcomed, and the training builds understanding step by step, supported by case studies, practice questions and trainer guidance.

    How long is the ITIL 5 Foundation training?

    Invensis Learning delivers the ITIL 5 Foundation course as a 16-hour programme. Depending on the schedule format, this runs as two full days (8 hours per day) or four half-days (4 hours per day).

    What learning materials are provided?

    You receive AXELOS-aligned ITIL 5 Foundation courseware, industry-driven case studies, ITIL 5 practice questions and mock exams. These reinforce the nine topic areas and prepare you for the closed-book Foundation exam.

    Is the courseware aligned with the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0) and prepares you for the current 40-question PeopleCert exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available in Malaysia?

    We offer online (live virtual) instructor-led training, corporate onsite group training, and focused 1-to-1 sessions. This lets professionals and teams across Malaysia choose the format that fits their schedule.

    How soon can I start?

    New batches run regularly across convenient Malaysian time zones. View upcoming schedules or talk to a learning advisor to find the next available live virtual or corporate session that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.