Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation?The Modern Standard for Digital Service Management

    ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered and examined by PeopleCert, that introduces the core concepts of digital product and service management, the ITIL Value System, and the practices organisations use to co-create value in modern digital environments. ITIL 5 Foundation certification training in Johor Bahru gives IT and business professionals a current, digital-era grounding in IT service management and a globally recognised credential. ITIL 5 (Version 5.0) is the fifth iteration of the framework. It moves beyond traditional IT services to the full product and service lifecycle, adds Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System for the digital era. The course suits service desk and operations staff, IT professionals new to ITIL, digital product owners, and DevOps, Agile or SRE practitioners. With Johor now a fast-growing hub for data centres, global business services and cross-border operations, ITSM-literate professionals are in demand. Start your ITIL 5 journey with Invensis Learning and turn service management knowledge into a recognised qualification.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Johor Bahru, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation?The Modern Standard for Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Johor Bahru, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Johor BahruDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in Johor BahruWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Johor Bahru

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Roles in Johor BahruWhy Earn ITIL 5 Foundation?

    ITIL 5 Foundation has become a practical credential for IT service and operations professionals across Johor Bahru, valued by data centre operators, global business services centres, BPO providers and manufacturers that run digital services at scale. As the Johor-Singapore Special Economic Zone and a wave of AI data centre investment reshape the local market, employers increasingly want staff who can manage services the ITIL way. Demand runs from service desk analyst to IT service delivery manager, and here is what the market is telling us now.

    Why ITSM Skills Are in Demand in Johor Bahru

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for professionals who keep digital services running and improving. Join learners in Johor Bahru building modern service management skills. Start your journey today.

    Your Johor Bahru Career Transformation

    Your Career Today, and After ITIL 5 Foundation

    The Shift Certified Professionals Make

    Johor's digital services market is expanding fast with data centre investment, the Johor-Singapore Special Economic Zone and growing GBS and BPO operations, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Indeed, Jobstreet, PayScale, Glassdoor (Malaysia) 2026.

    How to Get ITIL V5 Founfdation Certified in Johor Bahru Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Johor Bahru is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in the ITIL 5 Foundation CourseNine Topic Areas, One Practical Toolkit

    The ITIL 5 Foundation course teaches the core concepts of digital product and service management, from the ITIL Value System to value stream management. By the end you can apply the seven guiding principles and the four dimensions to real service work and are ready for the Foundation exam.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how organisations create value across the lifecycle, and why continual improvement is foundational to ITIL 5.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that drives value co-creation.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Four Dimensions

    Work across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for a holistic approach to service management.

    ITIL Management Practices

    Learn the role of ITIL 5 management practices, such as incident management, problem management, change enablement and service level management, and how practice guides support consistent working.

    Value Streams and Continual Improvement

    Map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Johor Bahru?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MYR 6190

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MYR 6190

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis for ITIL 5 FoundationPeopleCert-Accredited in Johor Bahru

    As a trusted ITIL Version 5 Foundation training company in Johor Bahru, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want current, recognised IT service management skills. As a PeopleCert Accredited Training Organization, we combine accredited trainers, official ITIL 5 aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team in Johor Bahru, we provide a professional learning experience built around practical understanding, real-world application and exam success.

    • PeopleCert-accredited, experienced trainers aligned to the ITIL 5 Foundation Syllabus
    • Flexible formats: live virtual, classroom and corporate group training
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • ITIL 5 Foundation exam voucher and practice questions included
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Case studies and mock exams for first-attempt exam readiness
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across Malaysia and worldwide

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Johor BahruInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Johor Bahru

    Renaissance Johor Bahru Hotel, 2, Jalan Permas 11, Bandar Baru Permas Jaya, Kampung Senibong, Johor Bahru, Johor, 81750, Malaysia

    ITIL Version 5 Foundation Training Location in Johor Bahru

    Amari, Jalan Trus, Kampung Ah Siang, Johor Bahru, Johor, 80730, Malaysia

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    Corporate ITIL 5 Foundation TrainingFor Teams in Johor Bahru

    • Suitable for small, medium and large service and operations teams
    • Customised schedules aligned to your team availability
    • Delivery through onsite, live virtual, hybrid or blended formats
    • PeopleCert-accredited trainers with real ITSM experience
    • Role-based examples relevant to data centre, GBS and BPO teams
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Johor and global locations

    Trusted by Leading Organisations

    YTLMicrosoftDHLFlexWestern DigitalTelekom Malaysia

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 Foundation course finally made the Value System click for me. The trainer used real service desk examples, and the mock exams meant I walked into the PeopleCert exam calm and passed on my first try."

    Nurul Huda

    IT Service Desk Analyst

    0/0

    A Proper Digital-Era Update

    "I came from an older ITIL background, and this brought me up to date on value streams and the product and service lifecycle. Practical, well paced, and directly useful in my incident and change work."

    Tan Wei Jie

    IT Support and Incident Analyst

    0/0

    Great Start for a Career Switch

    "As someone switching into IT service management, the guiding principles and four dimensions gave me a framework I could actually apply. The support before the exam was genuinely helpful."

    Suresh Kumar

    Junior IT Operations Executive

    0/0

    Standardised Our Operations Team

    "We trained our data centre operations team with Invensis Learning. The sessions were tailored to our environment, and we now have a shared service management language across shifts. Delivery and coordination were excellent."

    Farah Aziz

    L&D Manager, Data Centre Operator

    0/0

    Consistent Practices Across the Centre

    "Rolling out ITIL 5 Foundation across our shared services centre gave the team consistent practices for our global clients. The corporate programme was flexible and the trainers understood how a GBS operation actually runs."

    Lim Mei Ling

    IT Service Delivery Head, GBS Firm

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals, from service desk staff to digital product owners.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals, from service desk staff to digital product owners.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It focuses explicitly on digital product and service management, adds the product and service lifecycle as a core element, introduces Value Stream Mapping and Management as a dedicated topic, and updates the ITIL Value System for the digital era.

    Is ITIL 5 Foundation worth it in Johor Bahru?

    Yes. Johor's growth in data centres, global business services and BPO is driving demand for professionals who can manage digital services well. ITIL 5 Foundation is a globally recognised credential valued by these employers and a strong first step into IT service management roles.

    Do I need prior ITIL knowledge to start?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding an older ITIL Foundation will find some concepts familiar, but it is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, instructor-led sessions, practice questions, mock exams and the PeopleCert exam voucher, plus learner support and a course completion certificate. Request a quote to confirm inclusions for your batch.

    How much does ITIL 5 Foundation training cost in Johor Bahru?

    Pricing varies by format, whether you choose live virtual, classroom or corporate training, and by inclusions such as the exam voucher. Local training is quoted in Malaysian ringgit. Contact a learning advisor for current pricing and available offers.

    Is the PeopleCert exam fee included in the price?

    An ITIL 5 Foundation exam voucher is usually bundled with accredited training, but this can vary by package. PeopleCert exam pricing also varies by region and channel. Ask us to confirm whether the exam voucher is included in your enrolment.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and whole IT functions. Contact us for a tailored quote for your team in Johor Bahru.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) Syllabus from PeopleCert and AXELOS and covers the nine Foundation topic areas.

    How long is the exam and what is the passing score?

    You have 60 minutes (one hour) to complete the 40 questions. The passing score is 65%, which means answering at least 26 of the 40 questions correctly.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctoring, available 24/7, or at a PeopleCert authorised test centre. It is typically arranged through your accredited training provider as part of a training and exam package.

    What if I do not pass on the first attempt?

    Our course includes mock exams and practice questions to prepare you for a first-attempt pass. If a re-sit is needed, PeopleCert re-sit policies and fees apply. Verify the current re-sit policy at peoplecert.org, and ask us about retake support options.

    Which topic areas does the exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, ITIL Value System, the ITIL Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement and value stream management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification designed to be accessible to IT and business professionals alike. No prior ITIL or ITSM knowledge is required, and the trainer builds concepts up from the ground with practical examples.

    How long is the training and how is it delivered?

    The training is a 16-hour programme, usually run as two full days or four half-days. It is delivered as live virtual instructor-led training, classroom training, or customised corporate group sessions.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. Applying them is a core part of the course.

    Are practice tests and materials provided?

    Yes. You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams to reinforce learning and build readiness for the 40-question Foundation exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available in Johor Bahru?

    We offer live virtual instructor-led training (online), classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Are there any prerequisites to enrol?

    No. There are no prerequisites for ITIL 5 Foundation, so anyone can enrol. It is a practical starting point for professionals new to IT service management and for those refreshing knowledge from an older ITIL edition.

    When do the next batches start?

    We run regular live virtual and classroom batches, including weekday and weekend options. See our upcoming schedules or speak with a learning advisor to find a start date that works for you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your batch begins.