Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create value in the digital era. It is governed by AXELOS, examined by PeopleCert, and based on the current ITIL 5 (Version 5.0) syllabus. Our ITIL 5 Foundation certification training in Kuala Lumpur is built for IT professionals, digital product owners, DevOps and Agile practitioners, and business teams who work alongside digital service functions. As Malaysia accelerates its Digital 2030 ambitions and Kuala Lumpur grows as an ASEAN shared-services and data-centre hub, employers increasingly want teams fluent in the latest ITIL framework. You will learn the seven guiding principles, the four dimensions, the product and service lifecycle, and value stream mapping, then sit the 40-question, 60-minute exam. Start your ITIL 5 journey with Invensis Learning and earn a credential recognised by employers across Malaysia and worldwide.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kuala Lumpur, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Kuala Lumpur, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Kuala LumpurDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills and Recognition Employers Value

    ITIL V5 Foundation Exam Format in Kuala LumpurWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Kuala Lumpur

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your Career Outlook with ITIL 5 in Kuala LumpurRoles, Sectors and Demand

    ITIL 5 Foundation has quickly become a baseline credential for IT service management roles across Kuala Lumpur, valued by global business services centres, banks, telcos and technology firms that run large digital service operations. As Malaysia accelerates its Digital 2030 agenda, employers want professionals who can apply the latest ITIL framework, and demand runs from service desk analyst up to IT services manager. Here is what the market is telling us right now.

    What Is Fuelling Demand for ITIL Skills in Kuala Lumpur

    ITIL 5 Foundation is more than a certificate. It is a modern service-management toolkit that Kuala Lumpur employers are actively hiring for. Start your ITIL 5 journey today.

    Your Kuala Lumpur Career Transformation

    Your ITIL 5 Transformation,

    Before and After You Certify

    Malaysia's digital economy is expanding fast, and employers increasingly separate professionals trained in the latest ITIL framework from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Malaysia) 2026.

    How to Get ITIL V5 Founfdation Certified in Kuala Lumpur Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Kuala Lumpur is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will BuildGuiding Principles to Value Streams

    This ITIL 5 Foundation programme covers all nine topic areas of the Version 5.0 syllabus. By the end, you can apply the ITIL Value System, the guiding principles and value stream management to modern digital services.

    Digital Product and Service Management

    Understand what defines digital products and services, how value is created across the lifecycle, and why continual improvement sits at the heart of ITIL 5.

    Value Co-Creation

    Learn how service providers, consumers and stakeholders co-create value, weighing outcomes, costs, risks, experience and sustainability together.

    The Four Dimensions

    Apply the four dimensions - organisations and people, value streams and processes, information and technology, and partners and suppliers - to any service.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated value system.

    The Seven Guiding Principles

    Use the seven guiding principles, from focus on value to optimise and automate, to make better service decisions in real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they create value together.

    ITIL Management Practices

    Explore how ITIL 5 management practices and official practice guides enable consistent, effective ways of working across teams and organisations.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to improve flow, cut waste, and boost visibility across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Kuala Lumpur?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MYR 6190

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MYR 6190

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Foundation in Kuala Lumpur?Your Accredited Learning Partner

    As a trusted ITIL Version 5 Foundation training company in Kuala Lumpur, Invensis Learning is a PeopleCert Accredited Training Organisation delivering ITIL 5 Foundation training that combines accredited trainers, official courseware and flexible learning formats. Whether you enrol as an individual or plan corporate training for your team in Kuala Lumpur, you get a structured, exam-focused programme backed by ISO-certified quality standards. Our trainers are practitioners, so you learn service management you can apply at work, not just pass an exam. From live virtual classes to onsite team sessions, we help you move from study to certified with confidence.

    • PeopleCert Accredited Training Organisation delivering official ITIL 5 Foundation courseware
    • PeopleCert-accredited, experienced trainers with real ITSM delivery experience
    • Flexible live virtual, classroom and corporate group formats
    • 16-hour programme aligned to the ITIL 5 (Version 5.0) syllabus
    • Exam voucher, mock exams and practice questions included
    • First-attempt exam guidance and post-training support
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and teams across Malaysia and worldwide

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Kuala LumpurInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Kuala Lumpur

    Shangri-La, Jalan Sultan Ismail, Kampung Paya, Kampung Cendana, Kuala Lumpur, 50250, Malaysia

    ITIL Version 5 Foundation Training Location in Kuala Lumpur

    Hilton Kuala Lumpur, 3, Jalan Stesen Sentral, KL Sentral, Bangsar, Kuala Lumpur, 50470, Malaysia

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    Corporate ITIL 5 Foundation Training in Kuala LumpurFor Teams

    • Upskill whole IT and service teams on the latest ITIL 5 framework
    • Customised schedules aligned with your team's availability
    • Onsite, live virtual or hybrid delivery across Malaysia
    • PeopleCert-accredited trainers with real ITSM experience
    • Role-based examples and case studies relevant to your sector
    • Dedicated coordination and progress reporting for group training
    • Scalable delivery for local, regional and global teams

    Trusted by Leading Organisations

    MaybankCIMBPetronasTelekom MalaysiaAirAsiaAxiata

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and value streams genuinely easy to follow. The mock exams matched the real thing, and I passed the ITIL 5 Foundation exam on my first attempt."

    Aisyah Rahman

    IT Service Desk Lead

    0/0

    Practical for a DevOps Team

    "As a DevOps engineer I was sceptical about ITIL, but the value stream mapping and continual improvement topics slot straight into how we already work. Very practical and current."

    Wei Jian Tan

    DevOps Engineer

    0/0

    Beginner Friendly and Clear

    "I had no prior ITIL background and the course was still easy to keep up with. The guiding principles and lifecycle sections gave me the confidence to take on more service management work."

    Arjun Subramaniam

    IT Support Analyst

    0/0

    Standardised Our Team Practices

    "We trained our shared-services team on ITIL 5 Foundation to standardise how we handle incidents and changes. The onsite delivery and sector examples made adoption much smoother."

    Nurul Hidayah

    L&D Manager, Financial Services

    0/0

    A Shared Language for the Team

    "Rolling out ITIL 5 across our IT operations gave everyone a shared language for value and governance. The scheduling was flexible and the coordination from Invensis Learning was excellent."

    Daniel Lim

    Head of IT Service Delivery, Shared Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. It is governed by AXELOS and examined by PeopleCert, based on the ITIL 5 (Version 5.0) syllabus.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. It is governed by AXELOS and examined by PeopleCert, based on the ITIL 5 (Version 5.0) syllabus.

    Who should take ITIL 5 Foundation in Kuala Lumpur?

    ITIL 5 Foundation suits IT professionals, service desk and operations staff, digital product owners, DevOps and Agile practitioners, and business professionals who work with digital service teams. There are no formal prerequisites, so it is open to professionals at any career stage in Kuala Lumpur.

    Is ITIL 5 Foundation worth it for my career?

    Yes. ITIL 5 Foundation is a baseline credential for IT service management roles across Kuala Lumpur, from service desk analyst to IT services manager, where salaries reach around RM 159K on average. As Malaysia scales its Digital 2030 agenda, certified professionals are in demand. Talk to a learning advisor to plan your path.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated value stream mapping and management, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Is ITIL 5 Foundation recognised in Malaysia?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by employers across Malaysia and worldwide. PeopleCert operates in over 200 countries, so your credential travels across sectors and borders.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Kuala Lumpur?

    Training fees vary by format and schedule, so pricing is available on request. Fees are quoted locally, while PeopleCert bills the exam under regional pricing. Request a quote and a learning advisor will share current options for Kuala Lumpur.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5 aligned courseware, mock exams and practice questions, case studies, first-attempt exam guidance, and learner support. An exam voucher is commonly bundled; confirm current inclusions when you request a quote.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you choose. PeopleCert prices the ITIL 5 Foundation exam by region and channel, so confirm whether the voucher is bundled when you enrol. Ask about corporate or group pricing if you are training a team.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and wider teams. Contact us for a tailored group quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 (Version 5.0) syllabus. It covers nine topic areas, from digital product and service management concepts to value stream mapping and management.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). It is delivered online through PeopleCert's OnVUE proctoring or at an authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%. You need to answer at least 26 of the 40 questions correctly to pass. Our mock exams help you build the broad understanding needed across all nine topic areas.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending an accredited training course is recommended to prepare well.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What happens if I do not pass on the first attempt?

    You can re-sit the exam through PeopleCert. Our programme includes first-attempt guidance, mock exams and practice questions to prepare you thoroughly. Verify the current re-sit policy and any fees at peoplecert.org before booking.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine topic areas of the Version 5.0 syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course without ITIL experience?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites, so beginners are welcome. The training builds from core concepts, with worked examples and practice questions to support learners who are new to ITIL.

    Are practice tests and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the 40-question, 60-minute format, so you can identify weak areas and build exam readiness before the real test.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. The courseware is aligned to the current AXELOS ITIL 5 Foundation (Version 5.0) syllabus, so you learn the latest framework, including the updated ITIL Value System and value stream management.

    What learning materials will I receive?

    You receive ITIL 5 aligned course materials, industry case studies illustrating service management principles, practice questions and mock exams, and post-training support to reinforce what you learn.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join an upcoming batch. Choose your format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming schedules or talk to a learning advisor to get started.

    What training formats are available?

    We offer live virtual instructor-led training, classroom sessions, focused one-to-one training, and customised corporate group training. You can choose the online or in-person format that best fits your schedule in Kuala Lumpur.

    How long is the ITIL 5 Foundation training?

    The training is a 16-hour programme. It is usually delivered over two full days (8 hours per day) or four half-days (4 hours per day), depending on the schedule you choose.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.