Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation Certification Training?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and this certification training in Romania prepares you to pass the exam on your first attempt. ITIL 5 (Version 5.0) is the fifth and current iteration of the IT Infrastructure Library, built for the digital era with an explicit focus on digital product and service management, the ITIL Value System and value stream management. You learn how organisations co-create value across the full product and service lifecycle, apply the seven guiding principles, and work holistically through the four dimensions of product and service management. There are no formal prerequisites, so the credential is open to IT and business professionals at any stage of their career. Romania is one of Europe's largest IT talent hubs, with roughly 280,000 professionals and a dense base of nearshore delivery and shared-services centres that depend on standardised service management. Earning ITIL 5-F with Invensis Learning gives you a current-edition, internationally recognised credential that employers in Bucharest, Cluj-Napoca, Iasi and Timisoara value. Start your ITIL 5 journey today.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Romania, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation Certification Training?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Romania, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in RomaniaDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationValue for You and Your Team

    ITIL V5 Foundation Exam Format in RomaniaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Romania

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Opens up in RomaniaRoles, Sectors and Earning Potential

    ITIL 5 Foundation is a recognised marker of modern service management skill across Romania, valued by IT services, nearshore delivery, shared-services, BFSI and telecom employers that run digital products and services at scale. As multinationals grow their delivery centres and public-sector digitalisation accelerates, professionals who understand the current ITIL framework are in demand. Roles range from Service Desk Analyst to Incident, Change and Service Delivery Manager, and here is what the market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across Romania

    ITIL 5 Foundation is more than a credential. It is a shared language for modern service management. Join professionals in Romania who align IT services to business value and deliver with consistency. Start your journey today.

    Your Romania Career Transformation

    Your Standing Before and After ITIL 5,

    And Where ITIL 5 Certification Takes You

    Romania's IT services and shared-services market is expanding with nearshore delivery and digital transformation, and employers increasingly separate professionals who know the current ITIL framework from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, Paylab (Romania) 2026.

    How to Get ITIL V5 Founfdation Certified in RomaniaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Romania is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities Aligned to the Nine Topic Areas

    The ITIL 5 Foundation programme covers all nine topic areas of the official AXELOS (PeopleCert) syllabus. By the end, you can explain modern service management, apply the guiding principles, and see how organisations create and improve value through digital products and services.

    Digital Product and Service Management

    What you will learn in ITIL 5 Foundation starts here: the core concepts of digital products and services, how value is created in digital environments, and how the product and service lifecycle sustains that value over time.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for co-creating value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Four Dimensions

    Work holistically across organisations and people, value streams and processes, information and technology, and partners and suppliers, and account for the external PESTLE factors that shape them.

    Value Co-Creation and the Lifecycle

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability across discovery, design, build, operation, delivery and support.

    Value Streams and Continual Improvement

    Identify, map and manage value streams to improve flow and visibility, and use the continual improvement model and ITIL management practices to keep raising performance.

    Who Should TakeITIL V5 Foundation Certification Training in Romania?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    RON 6530

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    RON 6530

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Training in Romania?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Romania. As a PeopleCert Accredited Training Organization, we combine accredited trainers, current-edition courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional experience built around practical understanding, real-world application and exam readiness. As a trusted ITIL Version 5 Foundation training company in Romania, we support you at every stage from enrolment to certification.

    • PeopleCert-accredited trainers with real ITSM delivery experience
    • Course materials aligned to the official ITIL 5 Foundation syllabus
    • Flexible formats: live online (virtual), classroom and corporate group training
    • Mock exams and practice questions mapped to the 40-question format
    • First-attempt guidance and exam voucher support
    • ISO 9001 and ISO 27001 certified training operations
    • Dedicated learner support before, during and after training
    • Global delivery with local support for teams across Romania

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in RomaniaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Romania

    Radisson Blu, 63-81, Calea Victoriei, Amzei, Piața Romană, Cișmigiu, Sector 1, Bucharest, 010065, Romania

    ITIL Version 5 Foundation Training Location in Romania

    JW Marriott Bucharest Grand Hotel, Romania

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    Corporate ITIL 5 Training in RomaniaUpskill Your Service Teams

    • Suitable for small, medium and large service management teams
    • Customised schedules aligned to your team availability
    • Delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with industry-relevant examples
    • Role-based scenarios for support, operations and delivery teams
    • Dedicated coordination and learner support for group training
    • Scalable delivery for teams across Romania and global locations

    Trusted by Leading Organisations

    EndavaUiPathBitdefenderEMAGGenpactOracle

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The trainer explained the ITIL Value System and guiding principles clearly, and the mock exams matched the real 40-question format. I passed on my first attempt and now use the framework in my daily service desk work."

    Andrei Popescu

    IT Support Team Lead

    0/0

    A Confident Career Switch into ITSM

    "I moved into IT service management from a business role, and ITIL 5 Foundation gave me the vocabulary and structure I needed. The sessions were practical and the exam prep was well organised."

    Elena Ionescu

    Service Desk Analyst

    0/0

    Practical and up to Date

    "Strong, current-edition content on the four dimensions and value streams. Understanding continual improvement has already helped me tighten how we handle incidents and changes."

    Mihai Georgescu

    Incident Manager

    0/0

    A Shared Framework Across the Team

    "We trained a shared-services team with Invensis Learning and now everyone speaks the same service management language. Delivery was flexible around our shifts and the trainer tailored examples to our environment."

    Cristina Dumitrescu

    L&D Manager, IT Services

    0/0

    Consistent Practices, Measurable Impact

    "Standardising our service desk on ITIL 5 reduced rework and improved how we prioritise. The corporate programme was well coordinated and the outcomes were visible within weeks."

    Radu Stanescu

    IT Operations Director, Banking

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Romania?

    Yes. Romania is one of Europe's largest IT hubs, and employers in IT services, shared-services centres, BFSI and telecom value current-edition service management skills. ITIL 5 Foundation helps you qualify for service desk, incident, change and service delivery roles.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth and current iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle, and value stream mapping and management, with an updated ITIL Value System and stronger emphasis on value co-creation and sustainability.

    Do I need prior ITIL knowledge to start?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Professionals with ITIL 4 will recognise some concepts, but it is not required.

    How long is the certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. You can verify current renewal requirements with PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited courseware, instructor-led sessions, mock exams and practice questions, and learner support. Exam voucher inclusion varies by package. Ask a learning advisor for a quote covering your preferred format.

    How much does ITIL 5 Foundation training cost in Romania?

    Training fees vary by delivery format and whether the exam voucher is bundled, so pricing is available on request. Contact us for current pricing in your preferred format, or ask about corporate and group rates.

    Is the exam fee included in the training price?

    It depends on the package you choose. PeopleCert exam pricing varies by region and channel, and some packages bundle the exam voucher while others do not. Request a quote and we will confirm what your package includes.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, operations and shared-services teams. Contact us for a tailored quote for your organisation in Romania.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions. It is delivered by PeopleCert, either online via the OnVUE proctored system (available 24/7) or at an authorised test centre.

    How many questions are on the exam and how long is it?

    There are 40 questions and you have 60 minutes (one hour) to complete them. The exam is based on the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Our mock exams and practice questions help you build readiness across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctored system from home or the office, or at a PeopleCert authorised test centre. It is usually arranged as part of your training and exam package.

    What if I do not pass on the first attempt?

    You can resit the exam through PeopleCert; re-examination policies and fees are set by PeopleCert. Our first-attempt guidance, mock exams and trainer support are designed to help you pass the first time. Talk to a learning advisor for details.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine syllabus topics: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    How long is the ITIL 5 Foundation training programme?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days. It prepares you for the 40-question, 60-minute exam.

    Can a beginner take this course?

    Yes. There are no prerequisites, so beginners are welcome. The trainer builds concepts from the ground up, and hands-on examples and practice questions help you apply the framework with confidence.

    What learning resources are provided?

    You receive accredited ITIL 5 Foundation courseware, industry-driven case studies, mock exams and practice questions, plus trainer support to reinforce the ITIL Value System, practices and value stream concepts.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, so you learn the fifth and latest iteration of the framework.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Romania?

    We offer live online (virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New live online and corporate batches run regularly. See upcoming schedules or speak with a learning advisor to pick a start date that works for you in Romania.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.