Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation?Your Route into Modern Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, with examinations delivered by PeopleCert, and it introduces the core concepts of modern digital product and service management. Our ITIL 5 Foundation certification training in Cluj Napoca gives IT and business professionals a clear, guided route to the current ITIL 5 (Version 5.0) syllabus and the Foundation exam. ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant step on from ITIL 4, with an explicit focus on the product and service lifecycle, the ITIL Value System and Value Stream Mapping and Management for the digital era. You learn how organisations co-create value, apply the seven guiding principles and work across the four dimensions of service management. With Cluj Napoca established as one of Europe's leading nearshore technology hubs, current-edition ITIL knowledge is highly relevant to the city's IT services, global business services and product employers. Begin your ITIL journey with Invensis Learning and earn a globally recognised, up-to-date credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cluj Napoca, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation?Your Route into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cluj Napoca, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Cluj NapocaDo You Qualify for the ITIL V5 Foundation Exam?

    Why the ITIL 5 Credential Is Worth EarningSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in Cluj NapocaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Cluj Napoca

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Foundation Opens in Cluj NapocaWhy Consider the Credential?

    IT service management skills are in steady demand across Cluj Napoca, one of Europe's most productive nearshore technology clusters. The city hosts more than 20,000 IT professionals in R&D centres, GBS and BPO operations, and product firms that run large, service-critical delivery organisations. As these employers standardise on modern frameworks, professionals who understand the current ITIL 5 approach stand out, from service desk analyst up to incident, change and service delivery leadership. Here is what the local market is telling us right now.

    IT Service Challenges Fuelling ITIL Demand in Cluj Napoca

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for the service challenges Cluj Napoca employers face every day. Join professionals building current-edition service management skills. Start your journey today.

    Your Cluj Napoca Career Transformation

    Your Career Before and After ITIL 5,

    And Where the ITIL 5 Credential Takes You

    Cluj Napoca's IT market is expanding with nearshore delivery, automotive R&D and digital transformation, and employers increasingly separate professionals with current, framework-based skills from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale, Paylab (Romania) 2026.

    How to Get ITIL V5 Founfdation Certified in Cluj Napoca Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Cluj Napoca is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCore Capabilities for Service Teams

    This ITIL 5 Foundation programme builds practical, current-edition service management knowledge across all nine syllabus topic areas. By the end, you can explain the ITIL Value System, apply the guiding principles and prepare confidently for the Foundation exam.

    Digital Product and Service Management

    Understand what you will learn in ITIL 5 Foundation from the start: how digital products and services create value, how they are managed across their lifecycle, and why continual improvement is built in from the beginning.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for co-creating value.

    The Seven Guiding Principles

    Apply the seven guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and see how they work together to create value for consumers and users.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

    Continual Improvement in Practice

    Use the continual improvement model step by step and embed improvement across practices and lifecycle phases to support long-term organisational success.

    Who Should TakeITIL V5 Foundation Certification Training in Cluj Napoca?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    RON 6530

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    RON 6530

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis in Cluj NapocaTrusted by Professionals and Teams

    As a trusted ITIL Version 5 Foundation training company in Cluj Napoca, Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training aligned to the official AXELOS ITIL 5 (Version 5.0) syllabus. Our programmes combine accredited trainers, flexible delivery formats, structured courseware and learner-focused support. Whether you enrol as an individual professional or arrange training for your team in Cluj Napoca, we provide a practical learning experience built around real-world application, exam readiness and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering the official ITIL 5 syllabus
    • Experienced, PeopleCert-accredited trainers with real service management exposure
    • Live online, classroom and corporate delivery to fit your schedule
    • Structured, ITIL 5 aligned courseware and case studies
    • Practice questions and mock exams for first-attempt readiness
    • Dedicated learner support before, during and after training
    • Local relevance for Cluj Napoca IT, GBS and product teams
    • ISO 9001 and ISO 27001 certified quality and security standards

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Cluj NapocaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Cluj Napoca

    Grand Hotel Italia, 2, Strada Vasile Conta, Buan Ziua, Cluj-Napoca, Cluj Metropolitan Area, Cluj, 400479, Romania

    ITIL Version 5 Foundation Training Location in Cluj Napoca

    DoubleTree by Hilton Hotel Cluj - City Plaza, Cluj Napoca

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    Corporate ITIL 5 Training for Teams in Cluj NapocaFor Your Teams

    • Suitable for small, medium and large service teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with service management and industry expertise
    • Role-based examples relevant to IT, GBS and product teams
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Cluj Napoca and abroad

    Leading Organisations

    BoschEndavaAccesaEmersonYardiGenpact

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and the seven guiding principles genuinely easy to follow. The mock exams matched the real question style, and I passed the Foundation exam on my first attempt."

    Andrei Pop

    Service Desk Team Lead

    0/0

    Clear and Practical for Beginners

    "As someone new to ITIL, I appreciated how clearly the product and service lifecycle was explained. I can already apply value stream thinking to how our team handles incidents and requests."

    Ioana Muresan

    IT Support Analyst

    0/0

    Great Step up in My Career

    "The live online sessions were well paced and interactive. The continual improvement and management practices topics were the most useful for my move towards a service management role."

    Vlad Georgescu

    Application Support Engineer

    0/0

    Consistent Practice Across the Team

    "We trained a full support team on ITIL 5 and now share one service management language. The delivery was flexible around our shifts, and the trainer tailored examples to our nearshore work."

    Cristina Rus

    IT Training Manager, Automotive R&D Centre

    0/0

    Real Impact on Service Delivery

    "Rolling out ITIL 5 Foundation across our GBS centre improved how teams handle change and service delivery. The corporate coordination and reporting made the programme easy to manage."

    Bogdan Farcas

    Head of Service Delivery, GBS Centre

    0/0



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    Locations Worldwide

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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any stage, with no prior ITIL knowledge required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any stage, with no prior ITIL knowledge required.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Is ITIL 5 Foundation worth it for professionals in Cluj Napoca?

    Yes. Cluj Napoca is one of Europe's leading nearshore tech hubs, with more than 20,000 IT professionals and strong demand for modern service management skills. A current-edition credential helps you stand out for service desk, incident, change and service delivery roles across IT services, GBS and automotive R&D employers.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals who hold ITIL 4 will find some familiar concepts, but ITIL 4 is not required to enrol or to sit the exam.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by employers globally. PeopleCert operates in over 200 countries, so the credential travels with you across sectors and regions.

    Pricing

    How much does ITIL 5 Foundation training cost in Cluj Napoca?

    Training is priced by format and is available on request, so you can choose live online, classroom or corporate delivery. The PeopleCert exam fee varies by region and purchasing channel and is confirmed at the time of booking. Request a quote or speak with a learning advisor for current pricing.

    What is included in the course fee?

    The training fee typically includes ITIL 5 aligned courseware, case studies, practice questions and mock exams, learner support and a course completion certificate. Exam voucher inclusion is confirmed when you enrol. Ask a learning advisor for the full inclusions on your chosen plan.

    Is the exam fee included in the training price?

    Exam voucher inclusion depends on the package you select. PeopleCert bills the ITIL 5 Foundation exam fee under regional pricing, which varies by country and channel. Confirm whether the voucher is bundled when you request your quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and GBS teams in Cluj Napoca. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, single-answer multiple-choice examination based on the ITIL 5 (Version 5.0) syllabus. It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is closed book with single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means you need at least 26 correct answers out of 40. Broad understanding across all nine syllabus topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online from home or office through PeopleCert's OnVUE online proctoring, available around the clock, or at an authorised PeopleCert test centre. The exam is usually arranged as part of your training and exam package.

    What happens if I do not pass the first time?

    You can retake the exam. Our training includes mock exams and practice questions to prepare you for a first-attempt pass, and our team can guide you on re-sit booking through PeopleCert. Confirm the current re-sit policy at the time of booking.

    Course Content

    What topics are covered in the ITIL 5 Foundation training?

    The training covers all nine syllabus topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. You learn to apply them to real digital service decisions.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions and mock exams, and topic-wise revision support. These resources help you connect the concepts to real service delivery scenarios.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus published by PeopleCert and AXELOS, so you study the most up-to-date framework and terminology.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point with no prerequisites. The 16-hour programme builds knowledge from the ground up, so beginners and experienced IT staff alike can follow it and prepare for the exam.

    Enrollment

    What are the requirements to enrol in ITIL 5 Foundation training?

    There are no formal requirements to enrol or to sit the exam. ITIL 5 Foundation is open to all regardless of education, experience or prior ITIL knowledge, so anyone in Cluj Napoca can start.

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact support to arrange the change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.