Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), covering digital product and service management, the ITIL Value System and the practices that help organisations co-create value. ITIL 5 Foundation certification training in Bucharest gives IT and business professionals a modern grounding in the fifth iteration of the world's most widely adopted service management framework. Bucharest generates the majority of Romania's IT revenue and hosts global service centres for banking, telecoms and technology employers, so recognised ITSM skills are in genuine demand here. You learn the ITIL 5 (Version 5.0) syllabus, the seven guiding principles, the four dimensions and the product and service lifecycle, ready for the 40-question Foundation exam. Whether you are moving up from ITIL 4, entering service management for the first time, or working alongside digital service teams, this credential proves current, employer-valued capability. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bucharest, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bucharest, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BucharestDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Is Worth ItFor Professionals and Teams in Bucharest

    ITIL V5 Foundation Exam Format in BucharestWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Bucharest

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Lead in BucharestRoles, Demand and Top Employers

    ITIL 5 Foundation is fast becoming a baseline marker of modern service management capability across Bucharest, valued by the outsourcing centres, banks, telecoms and technology firms that run large digital service operations. As global service centres expand and ITIL 4 professionals move to the current framework, credentialed practitioners are increasingly sought after. Demand spans service desk analysts through to incident, change and service delivery managers, and here is what the local market is telling us right now.

    IT Service Demand Drivers Across Bucharest

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for modern service delivery. Join professionals in Bucharest who keep digital services reliable and value-driven. Start your journey today.

    Your Bucharest Career Transformation

    Your Career Before and After ITIL 5

    The Bucharest Service Management Advantage

    Romania's IT and digital-services market is expanding with transformation and global service-centre investment, and employers increasingly separate credentialed service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale, Paylab (Bucharest) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in Bucharest Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Bucharest is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Capabilities You Will GainGrounded in the ITIL 5 Syllabus

    This programme helps you build practical service management knowledge and the exam readiness the ITIL 5 Foundation credential validates. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how value streams and continual improvement keep digital services performing.

    Digital Product and Service Concepts

    Understand what defines digital products and services, how value is created, and how the product and service lifecycle is managed from discovery through to retirement.

    Value Co-Creation in Practice

    Learn how service providers, consumers and stakeholders create value together, weighing outcomes, costs, risks, experience and sustainability in real service decisions.

    The Four Dimensions

    Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real Bucharest service environments.

    The Product and Service Lifecycle

    Master the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams and organisations.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Bucharest?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    RON 6530

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    RON 6530

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Professionals Choose Invensis LearningFor ITIL 5 Training in Bucharest

    As a trusted ITIL Version 5 Foundation training company in Bucharest, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations building modern service management capability. Our programmes combine accredited trainers, materials aligned to the official AXELOS (PeopleCert) syllabus, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering aligned ITIL 5 courseware
    • Qualified, PeopleCert-accredited trainers with real ITSM experience
    • Flexible formats: live online, classroom and corporate group training
    • Structured materials mapped to the current ITIL 5 Foundation syllabus
    • Practice questions and mock exams to build first-attempt confidence
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams in Bucharest and beyond
    • Competitive pricing for individual and corporate learners

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    Accredited Trainers Globally

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    Rated by Learners Worldwide

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    ISO 9001:2015 Certified

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

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    ITIL Version 5 Foundation Training Locations in BucharestInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Bucharest

    Radisson Blu, 63-81, Calea Victoriei, Amzei, Piața Romană, Cișmigiu, Sector 1, Bucharest, 010065, Romania

    ITIL Version 5 Foundation Training Location in Bucharest

    JW Marriott Bucharest Grand Hotel, Bucharest

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    Corporate ITIL 5 Training for TeamsIn Bucharest and Romania

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant ITSM and industry experience
    • Role-based, industry-relevant examples for better workplace use
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Bucharest and global sites

    Leading Organisations

    EndavaUiPathGenpactOrange RomaniaVodafone RomaniaStefanini

    What Our Learners Say

    Passed on the First Attempt

    "The ITIL 5 Foundation course made the ITIL Value System and guiding principles genuinely clear. The mock exams matched the real question style, and I passed the Foundation exam on my first attempt."

    Andrei Popescu

    Service Desk Analyst

    0/0

    A Smooth Upgrade to ITIL 5

    "Moving from ITIL 4 to ITIL 5 felt daunting, but the trainer explained the product and service lifecycle and value stream mapping really well. I now apply these ideas in my daily service work."

    Elena Ionescu

    Incident Manager

    0/0

    Clear, Practical and Exam-Ready

    "Practical, well-paced sessions with plenty of real examples. The continual improvement model finally clicked for me, and the courseware was easy to revise from before the exam."

    Mihai Georgescu

    IT Support Specialist

    0/0

    Consistent Practice Across Our Team

    "We trained a full service delivery team and the impact was immediate. Everyone now shares the same ITIL 5 language, and our incident and change handling has become more consistent."

    Cristina Dumitru

    L&D Lead, IT Outsourcing Sector

    0/0

    Flexible and Well Tailored

    "The corporate delivery was flexible around our shift patterns, and the trainer tailored examples to our service centre. A strong return on investment for upskilling our operations group."

    Radu Stan

    Service Operations Manager, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create and continually improve value.

    Who should take ITIL 5 Foundation in Bucharest?

    It suits IT and business professionals at any career stage, including service desk analysts, IT operations staff, developers, digital product owners and managers who work with service teams. In Bucharest it is especially valuable across outsourcing centres, banking, telecoms and technology employers.

    Is ITIL 5 Foundation worth it for professionals in Romania?

    Yes. ITIL is the world's most widely adopted service management framework, and a current credential helps you stand out in Romania's competitive IT market. It maps to in-demand roles such as incident, change and service delivery management. Talk to a learning advisor to plan your path.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. Key changes include an explicit focus on digital product and service management, the product and service lifecycle as a core element, a dedicated Value Stream Mapping and Management topic, and an updated ITIL Value System.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Bucharest?

    Fees vary by format and whether the exam voucher is bundled, so pricing in RON is available on request. Instructor-led and corporate options are priced separately from self-paced learning. Request a quote for the format that suits you.

    What is included in the ITIL 5 Foundation course fee?

    Training typically includes ITIL 5 aligned courseware, practice questions, mock exams, case studies and learner support. Exam voucher inclusion varies by package. Ask a learning advisor for the exact inclusions before you enrol.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some options bundle the PeopleCert ITIL 5 Foundation exam voucher, while others price training and exam separately. Contact us to confirm what your chosen plan includes.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and business units in Bucharest. Ask about corporate and group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It tests knowledge and comprehension across nine topic areas.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice format delivered by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than a single topic.

    Where can I take the ITIL 5 Foundation exam in Bucharest?

    You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through an Accredited Training Organization as part of a training and exam package.

    What if I do not pass on the first attempt?

    You can resit the exam. Our training includes mock exams and practice questions to build first-attempt confidence, and selected plans offer retake support. Verify the current resit policy at peoplecert.org and ask us about retake options.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    It covers all nine syllabus topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    Do I need prior ITIL experience to enrol?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. The training starts from the fundamentals, so beginners are well supported.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions and mock exams. These materials help you understand the syllabus and prepare for the 40-question Foundation exam.

    Are mock exams included in the training?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams mapped to the 40-question, 60-minute format, so you can identify weak areas and build readiness before exam day.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current published version of the framework, delivered by PeopleCert-accredited trainers.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available in Bucharest?

    We offer live online (live virtual) instructor-led training, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start the training?

    Self-paced learning starts as soon as you enrol, while instructor-led batches run on a regular schedule. See upcoming schedules or talk to a learning advisor to find the next available cohort.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans allow you to attend the training again. Contact support to arrange this.

    Do you offer the training in English?

    Yes. Training is delivered in English, which is standard across Bucharest's international IT and shared-services employers. Contact us if your team needs a tailored corporate delivery.