Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?The Digital-Era Service Framework

    ITIL 5 Foundation certification training in Singapore introduces you to ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It gives IT and business professionals a shared language for digital product and service management in the modern digital era. The programme is aligned to the ITIL 5 (Version 5.0) syllabus and the ITIL 5 Foundation publication. You learn the ITIL Value System, value co-creation, the four dimensions, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and Value Stream Mapping and Management. It prepares you for the 40-question, 60-minute closed-book exam, where a 65% score (26 of 40) earns the credential. Whether you support Singapore's banks, government digital services or a regional GCC, ITIL 5-F proves you can help create, deliver and continually improve value. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Singapore, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?The Digital-Era Service Framework

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Singapore, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in SingaporeDo You Qualify for the ITIL V5 Foundation Exam?

    How ITIL 5 Foundation Advances Your CareerValue for Individuals and Teams

    ITIL V5 Foundation Exam Format in SingaporeWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Singapore

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Outlook in SingaporeWhere the Skills Take You

    ITIL is the world's most widely adopted service management framework, and Singapore's banks, government agencies, telcos and GCCs rely on it to keep digital services running. As Smart Nation 2.0 scales public digital services and regulated finance tightens IT governance, employers increasingly want professionals fluent in the current ITIL 5 framework. Demand spans the service career ladder, from service desk analyst to incident, change and service delivery manager, and here is what the market is telling us right now.

    What Is Fuelling Demand for ITIL Skills in Singapore

    ITIL 5 Foundation is more than a certificate. It is a shared framework for creating and improving digital value. Join professionals across Singapore who turn service delivery into measurable outcomes. Start your ITIL 5 journey today.

    Your Singapore Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Singapore's digital economy is expanding with Smart Nation programmes and regulated-sector modernisation, and employers increasingly separate professionals who know the current ITIL framework from those who do not. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Robert Half (Singapore) 2026.

    How to Get ITIL V5 Founfdation Certified in SingaporeStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Singapore is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Master with ITIL 5Capabilities for Modern Service Teams

    The skills covered in ITIL 5 Foundation give you a modern, practical toolkit for digital product and service management. By the end of the programme you can apply the ITIL Value System, work across the four dimensions, and use value streams to improve flow and outcomes across the service lifecycle.

    Apply the ITIL Value System

    Use the ITIL Value System to bring guiding principles, governance, value chain activities, management practices and continual improvement together into one operating model for digital services.

    Co-Create Value with Stakeholders

    Balance the outcomes, costs, risks, experience and sustainability that matter to consumers, and collaborate with users, partners and suppliers to co-create value rather than just deliver outputs.

    Work Across the Four Dimensions

    Manage organisations and people, value streams and processes, information and technology, and partners and suppliers holistically, so no dimension of service management is neglected.

    Run the Product and Service Lifecycle

    Move digital products and services through discovery, design, build, operation, and delivery and support, and see how each phase works together to create sustained value.

    Map and Manage Value Streams

    Identify, map and improve value streams to boost flow, visibility and outcomes, using value stream mapping to make work visible, expose waste and design better delivery.

    Drive Continual Improvement

    Apply the ITIL continual improvement model and the seven guiding principles to keep services adapting and improving in a fast-changing digital environment.

    Who Should TakeITIL V5 Foundation Certification Training in Singapore?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    SGD 1790

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    SGD 1790

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Singapore?

    As a trusted ITIL Version 5 Foundation training company in Singapore, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Singapore who want the current, employer-valued ITSM credential. Our programmes combine PeopleCert-accredited instructors, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering current ITIL 5 Foundation courseware
    • ISO 9001:2015 and ISO 27001:2022 certified training and information-security operation
    • PeopleCert-accredited trainers with real IT service management experience
    • Flexible live virtual (online), classroom and corporate group formats
    • ITIL 5 mock exams and practice questions aligned to the 40-question format
    • First-attempt exam guidance and post-training email support
    • Recognised training delivered to learners across 100+ countries
    • Dedicated learner support before, during and after your training

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    100+

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    Quality Management

    200K+

    Professionals Trained

    ISO 9001:2015 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL Version 5 Foundation Training Locations in SingaporeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Singapore

    Marina Bay Sands Singapore, 10 Bayfront Ave, Singapore 018956

    ITIL Version 5 Foundation Training Location in Singapore

    The Ritz-Carlton, Millenia Singapore, Marina Bay 7, Raffles Ave., Singapore 039799

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    Corporate ITIL 5 Foundation TrainingFor Your Teams

    • Suitable for small, medium and large teams across Singapore
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with real ITSM and industry experience
    • Role-based, sector-relevant examples for better workplace application
    • Dedicated coordination and support for corporate training programmes
    • Scalable delivery for teams across Singapore and global locations

    Leading Organisations

    DBSOCBCSingtelSingapore AirlinesGovTechSingHealth

    What Our Learners Say

    Passed First Time and Applied It at Work

    "The trainer made the ITIL Value System and value streams genuinely click for me. I passed the 40-question exam on my first attempt and now use the guiding principles every day on our service desk."

    Wei Ling Tan

    IT Service Desk Lead

    0/0

    A Clean Upgrade to ITIL 5

    "Coming from ITIL 4, I wanted the current edition. The course explained the product and service lifecycle and continual improvement clearly, and the mock exams matched the real thing closely."

    Arjun Menon

    Incident Manager

    0/0

    Beginner Friendly and Practical

    "As someone newer to ITSM, I appreciated how approachable the sessions were. The four dimensions and value stream mapping felt practical, not just theory, and support after the class was quick."

    Siti Rahman

    Service Delivery Analyst

    0/0

    Standardised Our Service Practice

    "We trained our operations team through Invensis Learning to align everyone on ITIL 5. The shared language improved how we handle incidents and changes, and the corporate scheduling fit our shifts."

    Daniel Koh

    IT Operations Manager, Financial Services

    0/0

    Smooth Corporate Rollout

    "The corporate programme was well organised from enquiry to certification. Our staff moved from ITIL 4 to the current framework with confidence, and the trainers tailored examples to our digital services."

    Priya Nair

    Learning and Development Manager, Technology Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL is the world's most widely adopted service management framework, and Singapore's banks, government agencies, telcos and GCCs actively hire ITIL-aware professionals. ITIL 5 Foundation proves you understand the current, digital-era framework, and IT service management roles here average around S$95,000 a year.

    General

    Is the ITIL 5 Foundation certification worth it in Singapore?

    Yes. ITIL is the world's most widely adopted service management framework, and Singapore's banks, government agencies, telcos and GCCs actively hire ITIL-aware professionals. ITIL 5 Foundation proves you understand the current, digital-era framework, and IT service management roles here average around S$95,000 a year.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. Compared with ITIL 4, it puts explicit focus on digital product and service management, makes the product and service lifecycle a core element, adds Value Stream Mapping and Management as a dedicated topic, and updates the Service Value System into the ITIL Value System.

    Who should take ITIL 5 Foundation?

    It suits IT service management staff, service desk and operations professionals, DevOps, Agile and SRE practitioners, product owners, and business professionals working with digital service teams. It is also the modern entry point for anyone new to ITIL or updating from ITIL 4.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5-aligned courseware, instructor-led sessions, mock exams and practice questions, case studies, and post-training support. Exam voucher inclusion varies by package. Request a quote to confirm what your Singapore batch includes.

    How much does ITIL 5 Foundation training cost in Singapore?

    Pricing depends on the format you choose, such as live virtual, classroom or corporate group training. Fees are available on request. Talk to a learning advisor for current Singapore pricing and any group or corporate rates.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert bills the exam fee, and it may be bundled into a training and exam package or purchased separately. Confirm whether your selected plan includes the ITIL 5 Foundation exam voucher when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations teams, service desks and departments. Ask about corporate or group pricing for your Singapore team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions to complete in 60 minutes. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert).

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. The course includes mock exams and practice questions to help you reach that mark with confidence.

    Are there any prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. You do not need ITIL 4 Foundation to take it.

    Where can I take the ITIL 5 Foundation exam in Singapore?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through an Accredited Training Organization as part of a training and exam package.

    What if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. Our trainers provide first-attempt guidance, mock exams and revision support to help you pass, and can advise on PeopleCert's re-sit process. Verify current re-sit fees and policy at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    Training covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and Value Stream Mapping and Management.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is designed as an accessible entry point and needs no prior ITIL or ITSM knowledge. The training explains each concept from the ground up, with practical examples and case studies to build understanding.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each in digital service decisions.

    Is the courseware aligned with the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus and the ITIL 5 Foundation publication from AXELOS (PeopleCert), so you learn the latest fifth iteration of the framework.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule format. It covers all nine topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available in Singapore?

    We offer live virtual (online) instructor-led training, classroom sessions, and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New cohorts run regularly across live virtual and corporate formats. Check upcoming schedules or talk to a learning advisor to find the next batch that suits your calendar in Singapore.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.