Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value in modern digital environments. ITIL Version 5 Foundation certification training in the Slovak Republic is built for IT and business professionals who want a current, digital-era grounding in IT service management. As Slovakia's business services centres move up the value chain and automotive, telecom and banking employers digitise operations, teams that share a common service-management language are in growing demand. ITIL 5 (Version 5.0) is the fifth iteration of the framework, with a stronger focus on digital products, value co-creation and value stream management than ITIL 4. There are no prerequisites, so whether you are new to ITIL or updating from an earlier edition, you can start here. Begin your ITIL 5 journey with Invensis Learning and prepare for the Foundation exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Slovak Republic, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Slovak Republic, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Slovak RepublicDo You Qualify for the ITIL V5 Foundation Exam?

    The Value of Getting ITIL 5 Foundation CertifiedFor Individuals and Organisations

    ITIL V5 Foundation Exam Format in Slovak RepublicWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Slovak Republic

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your Career After ITIL 5 FoundationDemand and Pay, Slovak Republic

    ITIL 5 Foundation is a strong entry point for IT service management careers across the Slovak Republic, where a large business services sector and digitising automotive, telecom and banking employers value a current, shared service-management framework. Roles range from service desk analyst and IT support specialist through incident, change and problem management to IT service manager, and here is what the market is showing right now.

    Why ITIL 5 Skills Are in Demand Across the Slovak Republic

    ITIL 5 Foundation is a practical first step for professionals who want to help their organisations run digital services well. Join the teams across the Slovak Republic building a shared service-management foundation. Start your ITIL 5 journey today.

    Your Slovak Republic Career Transformation

    Your ITSM Career, Before and After ITIL 5

    The Shift This Credential Makes

    Slovakia's digital services market is expanding with business services growth, digital transformation and Industry 4.0, and employers increasingly value people who can manage services against a recognised framework. Here is the shift ITIL 5 Foundation helps you make.

    Sources: Platy.sk, SalaryExpert and ERI (Slovakia) 2024-2026.

    How to Get ITIL V5 Founfdation Certified in Slovak RepublicStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Slovak Republic is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Capabilities You Will DevelopAcross All Nine ITIL 5 Foundation Topic Areas

    This ITIL 5 Foundation programme builds understanding across all nine official topic areas, from digital product and service management to value stream mapping. By the end, you can speak the language of modern IT service management and sit the Foundation exam with confidence.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation start here: understand what digital products and services are, how value is created, and how they are managed across the full lifecycle in modern organisations.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Take a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers when managing products and services.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement come together as one integrated system that keeps value flowing.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    ITIL's Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working that teams can adapt to their own context.

    Continual Improvement and Value Streams

    Use the continual improvement model step by step, and learn to identify, map and manage value streams to improve flow, visibility and outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Slovak Republic?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor ITIL Version 5 Foundation Certification Training in the Slovak Republic

    As a trusted ITIL Version 5 Foundation training company in the Slovak Republic, Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus. Our accredited trainers combine deep IT service management expertise with practical, real-world delivery. Whether you enrol as an individual or arrange training for a team in the Slovak Republic, you get flexible live virtual, classroom and corporate formats, structured courseware, mock exams and dedicated support, all backed by our ISO 9001:2015 and ISO 27001:2022 certified operation.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, accredited trainers with real IT service management experience
    • Live virtual, classroom and corporate delivery to suit your schedule
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • Practice questions and mock exams to build exam readiness
    • First-attempt exam guidance and post-training learner support
    • ISO 9001:2015 and ISO 27001:2022 certified training operation
    • Trusted by professionals and teams across the Slovak Republic and worldwide

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Slovak RepublicInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Slovak Republic

    Grand Hotel River Park, Nábrežie arm. gen. Ludvíka Svobodu, Castle Valley, Bôrik Region, Bratislava, Bratislava I District, Bratislava, Borinka, Bratislava Region, 900 32, Slovakia

    ITIL Version 5 Foundation Training Location in Slovak Republic

    Sheraton, Pribinova, Bratislavský downtown, Bratislava, okres Bratislava I, Bratislava, Borinka, Bratislavský kraj, 900 32, Slovensko

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    Corporate ITIL 5 Foundation TrainingFor Slovak Republic Teams

    • Upskill whole service and support teams on a shared ITIL 5 framework
    • Onsite, live virtual or hybrid delivery across the Slovak Republic
    • Customised schedules aligned to your team's availability
    • Role-based examples for IT, telecom, automotive and business services
    • Accredited trainers and PeopleCert exam vouchers for staff
    • Progress tracking and dedicated coordination for group training
    • Volume-based pricing for business services centres and IT teams

    Trusted by Leading Employers

    Deutsche Telekom IT Solutions SlovakiaESETSlovak TelekomAccentureIBMDell

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The training made the ITIL Value System and the seven guiding principles genuinely easy to follow. I passed the Foundation exam on my first attempt and now use the vocabulary every day on our service desk in Bratislava."

    Marek Kovac

    IT Support Specialist

    0/0

    Structured and Practical

    "Clear, well-structured sessions with plenty of real examples. The mock exams showed me exactly where to focus, and the trainer explained value co-creation and continual improvement in a way that stuck."

    Zuzana Horvathova

    Service Desk Team Lead

    0/0

    Current and Relevant to My Role

    "A solid, current introduction to ITIL 5. The product and service lifecycle content connected directly to how we handle incidents and changes, and the exam guidance was reassuring for a first-time candidate."

    Peter Novak

    Incident Manager

    0/0

    Great Fit for Team Upskilling

    "We trained a full support team through Invensis Learning. The onsite delivery fitted our schedule, and everyone now works from a shared ITIL 5 framework. Coordination and follow-up were excellent throughout."

    Lucia Balaz

    IT Service Delivery Manager, Business Services Centre

    0/0

    Standardised Our Service Management

    "Rolling out ITIL 5 Foundation across our operations teams standardised how we talk about services and value. The trainers tailored examples to our sector, and pass rates were strong across the group."

    Martin Toth

    Head of IT Operations, Telecom Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and continually improve value.

    General

    What is the ITIL Version 5 Foundation certification?

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and continually improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated Value Stream Mapping and Management, and a stronger emphasis on value co-creation and sustainability compared with ITIL 4.

    Is ITIL 5 Foundation worth it in the Slovak Republic?

    Yes. Slovakia's large business services sector and its digitising automotive, telecom and banking employers value a recognised service-management framework. ITIL 5 Foundation supports roles from service desk analyst to IT service manager, where average pay is around EUR 42,000 per year.

    Who should take the ITIL 5 Foundation course?

    It suits IT and business professionals who want a current grounding in service management, including service desk and support staff, IT operations, product owners, and Agile, DevOps or SRE practitioners. It is also ideal for anyone updating from an earlier ITIL edition.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. It is designed as the accessible entry point to the ITIL 5 certification scheme.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in the Slovak Republic?

    Pricing depends on the format you choose and whether the PeopleCert exam voucher is bundled, so the fee is available on request. Instructor-led training is usually purchased as a combined training and exam package. Request a quote for current pricing in the Slovak Republic.

    Is the exam fee included in the training price?

    Accredited training packages often include the PeopleCert ITIL 5 Foundation exam voucher, but this varies by plan. PeopleCert exam pricing also varies by region and channel. Confirm what is included when you request a quote.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes AXELOS-aligned courseware, case studies, practice questions and mock exams, first-attempt exam guidance and learner support. Many packages also bundle the PeopleCert exam voucher. Ask a learning advisor for the full inclusions on your chosen plan.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT teams and business services centres. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam has 40 single-answer multiple-choice questions to complete in 60 minutes. It is closed book. It is delivered by PeopleCert, either online through the OnVUE proctored system, available 24/7, or at an authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Which syllabus is the ITIL 5 Foundation exam based on?

    The exam is based on the ITIL 5 Foundation (Version 5.0) syllabus, published by AXELOS and PeopleCert. Our courseware is aligned to this current edition so your preparation matches what the exam assesses.

    How many topic areas does the exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What happens if I do not pass the first time?

    You can resit the ITIL 5 Foundation exam. Our training includes first-attempt guidance and mock exams to help you pass, and our team can advise on the current PeopleCert resit process. Verify resit fees and policy with PeopleCert.

    Course Content

    What will I learn in the ITIL 5 Foundation training?

    You will learn all nine ITIL 5 Foundation topic areas, from digital product and service management and value co-creation to the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

    How long is the ITIL 5 Foundation course?

    The programme runs for 16 hours, typically delivered as two full days or four half-days. This covers every Foundation topic area and prepares you for the 40-question, 60-minute exam.

    Do I need prior experience to take this course?

    No prior experience is needed. ITIL 5 Foundation has no prerequisites and is designed for beginners as well as experienced professionals. The training builds understanding step by step, with examples and practice questions throughout.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, industry case studies, practice questions and full mock exams. These resources reinforce each topic area and help you identify where to focus before exam day.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert, so your learning reflects the latest edition of the framework.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training, so you can pick the format that fits your schedule and learning style in the Slovak Republic.

    How soon can I start?

    We run regular ITIL 5 Foundation batches across live virtual and classroom formats. See upcoming schedules or speak with an advisor to find the next start date that suits you.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.