Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation certification is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert, and it introduces you to modern digital product and service management. Invensis Learning's ITIL Version 5 Foundation Certification Training in Bratislava prepares professionals across the city's shared services and technology sector to create, deliver and continually improve value in digital environments. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It moves beyond traditional IT service management to cover the full product and service lifecycle, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, management practices, continual improvement and value stream management. The course has no prerequisites and suits IT support and service desk staff, digital product managers, DevOps and Agile practitioners, and business professionals working with digital service teams. Delivered live virtual, in classroom and as corporate training, it is a clear, supported path to getting certified with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bratislava, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bratislava, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BratislavaDo You Qualify for the ITIL V5 Foundation Exam?

    Why ITIL 5 Foundation Pays off for IT ProfessionalsSkills Bratislava Employers Value

    ITIL V5 Foundation Exam Format in BratislavaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Bratislava

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in BratislavaRoles, Demand and Salary

    ITIL 5 Foundation has become a practical marker of service management capability across Bratislava, where a dense cluster of shared services centres, software firms and global technology operations run IT for clients worldwide. As these centres expand and move from transactional work to higher-value digital services, employers increasingly seek professionals who can apply the ITIL Value System, guiding principles and value stream thinking. Demand spans service desk, incident, problem and service delivery roles, and here is what the local market is telling us.

    What Is Fuelling Demand for ITIL Skills in Bratislava?

    ITIL 5 Foundation is more than a credential. It is the modern service management language Bratislava's employers are hiring for. Join professionals who connect IT delivery to real business value. Start your journey today.

    Your Bratislava Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift This Credential Delivers

    Bratislava's technology and shared services sector is expanding and moving up the value chain, and employers increasingly separate professionals with a current service management credential from those without one. Here is which side of that line you want to be on.

    Sources: SalaryExpert / ERI, Platy.sk, Glassdoor (Bratislava) 2026.

    How to Get ITIL V5 Founfdation Certified in Bratislava Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Bratislava is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Capabilities You Will Gain from ITIL 5 FoundationPractical, Job-Ready Service Management

    This ITIL 5 Foundation course teaches you how to manage digital products and services using the ITIL Value System, guiding principles and management practices. By the end you can apply core service management concepts at work and are prepared for the PeopleCert ITIL 5 Foundation exam, which covers nine topic areas.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement is foundational to ITIL 5.

    Value Co-Creation with Stakeholders

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions of Service Management

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, including external PESTLE factors.

    Navigating the ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    Applying the Seven Guiding Principles

    Use focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    Managing the Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to build, operation, and delivery and support, and how they work together to create value.

    ITIL Management Practices in Action

    Explore the role of ITIL's management practices and how official practice guides support consistent, effective ways of working that adapt to your organisation's context.

    Continual Improvement and Value Streams

    Work through the continual improvement model and learn to identify, map and manage value streams to improve flow, visibility and outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Bratislava?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in BratislavaAccredited, Expert-Led and Flexible

    Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training for professionals and teams in Bratislava and worldwide. Our programmes combine accredited trainers, ITIL-aligned courseware, flexible delivery and practical, real-world learning. Whether you enrol as an individual or arrange corporate training for your team, we focus on clear understanding, exam readiness, and skills you can apply on the job from day one.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 Foundation courses
    • PeopleCert-accredited, experienced trainers with real service management backgrounds
    • Flexible formats: live virtual (online), classroom and corporate group training
    • ITIL 5 Foundation aligned courseware, case studies and practice questions
    • Exam voucher and first-attempt guidance in accredited training packages
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified quality and information security
    • Trusted by professionals and organisations across many industries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

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    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BratislavaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Bratislava

    Grand Hotel River Park, Nábrežie arm. gen. Ludvíka Svobodu, Castle Valley, Bôrik Region, Bratislava, Bratislava I District, Bratislava, Borinka, Bratislava Region, 900 32, Slovakia

    ITIL Version 5 Foundation Training Location in Bratislava

    Sheraton, Pribinova, Bratislavský downtown, Bratislava, okres Bratislava I, Bratislava, Borinka, Bratislavský kraj, 900 32, Slovensko

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    Corporate ITIL 5 Training for Bratislava TeamsUpskill Your Team

    • Suitable for small, medium and large service and IT operations teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management and industry experience
    • Role-based examples relevant to shared services and technology centres
    • Dedicated coordination and support for corporate training programmes
    • Scalable delivery for teams across Bratislava and global locations

    Trusted by Leading Organisations

    DellESETIBMAccentureDeutsche TelekomSwiss Re

    What Our Learners Say

    Passed with Confidence

    "The ITIL 5 Foundation course finally connected my daily service desk work to the bigger picture. The trainer explained the ITIL Value System and guiding principles clearly, and the mock questions meant I walked into the exam feeling ready."

    Marek

    IT Service Desk Team Lead

    0/0

    Practical and Career-Focused

    "As someone moving from support into incident management, this training gave me exactly the framework I needed. The lifecycle and continual improvement topics were practical and easy to apply at work the very next week."

    Zuzana

    Incident Manager

    0/0

    Great for Beginners

    "Clear, well-paced sessions and helpful courseware. I had no ITIL background before, but the beginner-friendly approach and the practice tests made the nine topic areas easy to follow. The live virtual format fitted around my shifts."

    Peter

    IT Support Analyst

    0/0

    Standardised Our Service Practice

    "We trained a group of service delivery staff with Invensis Learning. The onsite delivery was well organised, the trainer tailored examples to our centre, and our teams now share one service management language. Reporting and coordination were excellent."

    Andrea

    L&D Manager, Shared Services Centre

    0/0

    Measurable Team Impact

    "Rolling out ITIL 5 Foundation across our IT operations group closed a real capability gap. The flexible scheduling let us train without disrupting delivery, and the value stream and governance content is already improving how the team works."

    Tomas

    Head of IT Operations, Technology Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    Who should take ITIL 5 Foundation in Bratislava?

    It suits IT support and service desk staff, digital product managers, DevOps and Agile practitioners, and business professionals who work with digital service teams. With Bratislava's large shared services and technology sector, it is valuable at any career stage. There are no prerequisites.

    Is ITIL 5 Foundation worth it for my career?

    Yes. ITIL 5 Foundation is a globally recognised credential in demand across Bratislava's service centres and tech employers, where IT roles average around €43,000 and service managers earn well beyond. It signals current, digital-era service management skills. Talk to a learning advisor about your goals.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream mapping and management, and an updated ITIL Value System, with a stronger digital-era and sustainability emphasis.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Bratislava?

    Fees are quoted in euros and vary by format, whether live virtual, classroom or corporate group training. Your package value includes accredited courseware, practice questions and exam support, so it is best to request a current quote. Ask a learning advisor for pricing that fits you.

    What is included in the ITIL 5 Foundation course fee?

    Accredited packages typically include ITIL 5 Foundation aligned courseware, industry case studies, practice questions and mock exams, first-attempt guidance, and learner support. Many packages also include the PeopleCert exam voucher. Confirm the exact inclusions when you enrol.

    Is the PeopleCert exam fee included in the price?

    In many accredited packages the exam voucher is included, but PeopleCert exam pricing varies by region and channel. Confirm whether your chosen package covers the exam, or request a quote and we will set out training and exam costs clearly.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and business units in Bratislava. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) Syllabus from PeopleCert and AXELOS. It tests knowledge and comprehension across nine topic areas.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%. You need to answer at least 26 of the 40 questions correctly to pass, so aim for broad understanding across all nine topic areas rather than depth in just a few.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training provider as part of a training and exam package.

    What happens if I do not pass the first time?

    You can resit the exam. Our training includes first-attempt guidance, mock exams and practice questions to help you prepare thoroughly. Confirm the current PeopleCert resit policy and any resit fee when you book.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, the ITIL Value System, the ITIL Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course with no ITIL experience?

    Yes. ITIL 5 Foundation has no prerequisites and is designed as an accessible entry point. The training builds from core concepts, with case studies and practice questions, so newcomers and those updating from an earlier version can both follow it comfortably.

    What learning materials are provided?

    You receive ITIL 5 Foundation aligned courseware, industry-driven case studies, practice questions and mock exams, and topic-wise revision support. These help you connect the framework to real service delivery scenarios and prepare for the exam.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current edition of the framework examined by PeopleCert.

    How long is the ITIL 5 Foundation training?

    The training is a 16-hour programme. It is typically delivered as an intensive two-day course, or over four half-days, and covers all nine Foundation topic areas while preparing you for the exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Bratislava?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Reach out to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    We run regular batches across live virtual and classroom formats, so you can usually start within a short time. View upcoming schedules or speak with an advisor to pick the next available cohort.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled according to our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.