Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme, designed to introduce IT and business professionals to modern IT service management and the end-to-end creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 Foundation certification training in Chiang Mai gives you a globally recognised credential from AXELOS, delivered through PeopleCert, that employers across software houses, outsourcing firms and digital startups value. The course is built around the current ITIL 4 edition and the ITIL 4 Foundation syllabus, covering the Service Value System, the Service Value Chain, the four dimensions of service management, the seven guiding principles and core management practices. You learn how to align IT work with business value, improve services continually and speak a common service management language used worldwide. With no formal prerequisites, the certification suits service desk staff, IT support specialists, analysts and career changers in Chiang Mai's growing digital economy. Prepare for the 40-question Foundation exam and start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chiang Mai, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chiang Mai, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in Chiang MaiDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from Getting ITIL 4 CertifiedSkills That Employers Reward

    ITIL 4 Foundation Exam Format in Chiang MaiWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Chiang Mai

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 4 Foundation Career Outcomes in Chiang MaiRoles, Demand and Pay

    ITIL 4 Foundation is increasingly a baseline marker of service management capability across Chiang Mai's software houses, outsourcing firms, BPOs and digital startups. As Thailand 4.0 incentives and the city's innovation-hub ambitions draw more tech employers north, professionals who can run and improve IT services are in demand. Roles span service desk analyst to IT service delivery manager, and here is what the local market is telling us.

    What Is Driving Demand for ITIL 4 Skills in Chiang Mai

    ITIL 4 Foundation is more than a certificate. It is a career step into modern IT service management. Join professionals who deliver and improve services across Chiang Mai. Start your journey today.

    Your Chiang Mai Career Transformation

    Where You Stand Today in Your IT Career

    Your ITIL 4 Transformation

    Chiang Mai's IT sector is expanding with software outsourcing, SaaS and the city's push to be a northern digital hub, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Thailand) 2026.

    How to Get ITIL 4 Founfdation Certified in Chiang MaiStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Chiang Mai is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will Learn in ITIL 4 FoundationCore ITIL 4 Concepts You Can Apply at Work

    This ITIL 4 Foundation training gives you a working command of modern IT service management, mapped to the official ITIL 4 syllabus. By the end, you can apply the Service Value System, guiding principles and key practices to real IT services.

    Service Management Fundamentals

    Understand what a service is, how value is co-created between providers and consumers, and the role of utility and warranty in delivering useful, reliable IT services.

    The ITIL 4 Service Value System

    Learn how guiding principles, governance, the service value chain, practices and continual improvement work together to turn demand into value across the organisation.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to manage services holistically.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to adapt ITIL guidance to your own context.

    Key ITIL 4 Management Practices

    Work with practices including incident management, problem management, change enablement, service desk and service level management to support users effectively.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key metrics to measure service performance and drive better outcomes over time.

    Who Should TakeITIL 4 Foundation Certification Training in Chiang Mai?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    THB 43730

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    THB 43730

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in Chiang MaiAccredited, Expert-Led and Flexible

    Invensis Learning delivers accredited ITIL 4 Foundation training for professionals and organisations across Chiang Mai who want to build modern IT service management capability and pass the Foundation exam. As an accredited training provider, we combine certified ITSM instructors, AXELOS-aligned courseware, flexible delivery and learner-focused support. As a trusted ITIL 4 Foundation training company in Chiang Mai, Invensis Learning supports both individual learners and corporate teams. Whether you enrol as an individual or plan group training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to AXELOS and PeopleCert ITIL 4 standards
    • Experienced, certified ITSM trainers with real-world delivery experience
    • Flexible live online, classroom and self-paced learning formats
    • Structured courseware, practice questions and exam preparation support
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Chiang Mai and Thailand
    • Trusted by professionals and organisations across 100+ countries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in Chiang MaiInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Chiang Mai

    Shangri-La Hotel Chiang Mai, 89/8, Chang Khlan Road, Chiang Mai Municipality, Pa Daed, Mueang Chiang Mai District, Chiang Mai Province, 50100, Thailand

    ITIL 4 Foundation Training Location in Chiang Mai

    Chiang Mai Marriott Hotel, Chiang Mai

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    Corporate ITIL 4 Foundation TrainingUpskill Teams in Chiang Mai

    • Suitable for small, medium and large IT teams
    • Customised schedules based on team availability
    • Flexible onsite, live virtual or hybrid delivery
    • Certified ITSM trainers with relevant industry experience
    • Role-based examples for service desk and operations teams
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Chiang Mai and Thailand

    Leading Organisations

    Manao SoftwarePCMIPronto MarketingThomson ReutersHorganiceTrue Corporation

    What Our Learners Say

    Passed First Time and Applying It Daily

    "The ITIL 4 Foundation training finally made the Service Value System click for me. I now use the guiding principles every day at the service desk, and I passed the exam on my first attempt."

    Nattaya Srisai

    IT Support Specialist

    0/0

    Practical and Exam-Ready

    "Clear, practical sessions with a trainer who knew real ITSM situations. The practice questions matched the exam format well, and I felt ready on exam day. Great start for my service desk career."

    Kittipong Boonmee

    Service Desk Analyst

    0/0

    A Confident Step into IT

    "As a career changer moving into IT, I needed a structured foundation. The course explained incident, problem and change practices in plain language, and the live online format fit my schedule in Chiang Mai."

    Pimchanok Wong

    IT Operations Coordinator

    0/0

    Consistent Service Delivery Across the Team

    "We trained our support team through Invensis Learning and saw a real shift in how they handle incidents and requests. A shared ITIL 4 language has made our service delivery far more consistent."

    Anucha Phromma

    IT Service Delivery Manager, Software Outsourcing Firm

    0/0

    Tailored Training That Lifted Our Standards

    "The corporate programme was tailored to our operations team and delivered on a schedule that suited us. Our staff now follow standardised service management practices, which has reduced rework noticeably."

    Suda Tangkit

    Head of IT, SaaS Company

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, delivered through PeopleCert. It introduces IT and business professionals to modern IT service management, including the Service Value System and guiding principles. There are no prerequisites, so it suits anyone starting in ITSM.

    General

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, delivered through PeopleCert. It introduces IT and business professionals to modern IT service management, including the Service Value System and guiding principles. There are no prerequisites, so it suits anyone starting in ITSM.

    Is ITIL 4 Foundation worth it for professionals in Chiang Mai?

    Yes. ITIL 4 Foundation is a globally recognised credential valued by Chiang Mai's software houses, outsourcing firms and digital startups. It validates modern service management knowledge and opens roles from service desk analyst to service delivery manager, with strong demand as Thailand's tech sector grows.

    Is ITIL 4 Foundation recognised by employers in Thailand?

    Yes. ITIL is the world's most widely adopted IT service management framework, and the AXELOS credential is recognised by employers across Thailand and worldwide, including outsourcing, SaaS and enterprise IT organisations.

    Do I need any prior experience or qualifications?

    No. ITIL 4 Foundation has no formal prerequisites and requires no prior ITIL or ITSM experience. It is designed as an accessible entry point for IT and business professionals at any career stage.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The fee typically includes accredited courseware, expert-led training, practice questions, exam preparation support and learner support. The PeopleCert exam fee may be bundled or billed separately. Request a quote for the latest inclusions and pricing in Chiang Mai.

    How much does ITIL 4 Foundation training cost in Chiang Mai?

    Training pricing in Chiang Mai is available on request and varies by format and schedule. Local training is quoted in Thai baht, while the PeopleCert exam fee is set under regional pricing. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others quote it separately. Confirm whether your plan includes the exam when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the ITIL 4 Foundation syllabus from AXELOS. It is delivered online with PeopleCert proctoring or at an authorised test centre.

    How many questions are on the ITIL 4 Foundation exam?

    The exam has 40 multiple-choice questions, each with a single correct answer. There is no negative marking.

    What is the duration and passing score?

    You have 60 minutes to complete the exam. The passing score is 65%, which means answering 26 of the 40 questions correctly.

    Are there any prerequisites to sit the exam?

    No. There are no formal prerequisites for the ITIL 4 Foundation exam, though attending an accredited training course is recommended to prepare effectively.

    What happens if I do not pass the exam?

    You can resit the ITIL 4 Foundation exam. Re-sit policies and fees are set by PeopleCert, and our trainers provide preparation support to help you pass. Ask our team about retake options when you enrol.

    Course Content

    Can a complete beginner take ITIL 4 Foundation?

    Yes. ITIL 4 Foundation is designed for beginners and needs no prior ITSM experience. The training builds knowledge step by step, from core service management concepts to the Service Value System, so newcomers can follow comfortably.

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware, practice questions, sample exams and reference materials aligned to the current ITIL 4 syllabus to support your preparation.

    Are there practice tests and mock exams?

    Yes. The programme includes practice questions and sample exams that mirror the 40-question format, helping you identify weak areas and build exam readiness.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus published by AXELOS and PeopleCert.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and choose from upcoming live online or classroom batches. After payment, you receive access to schedules, courseware and learning resources. Talk to an advisor to find the next batch.

    What training formats are available in Chiang Mai?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule.

    Are weekend or weekday batches available?

    Yes. We run both weekday and weekend ITIL 4 Foundation batches to suit working professionals. Check upcoming schedules or ask an advisor for the next available dates.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.