Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Your Entry Point to Modern IT Service ManagementWhat ITIL 5 Foundation Delivers

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, and ITIL Version 5 Foundation certification training in Taiwan prepares you to earn it with confidence. Governed by AXELOS and examined by PeopleCert, ITIL 5 (Version 5.0) is the current edition of the world's most widely adopted IT service management framework, rebuilt for the digital era around the ITIL Value System, the product and service lifecycle and value co-creation. The programme suits IT operations staff, service desk leads, digital product managers and DevOps or SRE practitioners across Taiwan's semiconductor, telecom, BFSI and cloud sectors. You will work through the four dimensions, the seven guiding principles, ITIL's management practices and value stream mapping, and prepare for the 40-question, closed-book Foundation exam. With Taiwan's AI and data-centre investment accelerating, current-edition ITSM talent is in demand. Start your ITIL 5 journey with Invensis Learning and turn framework knowledge into real career momentum.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Taiwan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Your Entry Point to Modern IT Service ManagementWhat ITIL 5 Foundation Delivers

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Taiwan, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in TaiwanDo You Qualify for the ITIL V5 Foundation Exam?

    The Payoff of Getting ITIL 5 Foundation CertifiedA Credential Employers Recognise

    ITIL V5 Foundation Exam Format in TaiwanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Taiwan

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Takes Your Career in TaiwanRoles, Demand, Pay

    An ITIL 5 Foundation credential signals current-edition service management skill to Taiwan's largest IT employers, from semiconductor and telecom leaders to banks, cloud providers and consultancies running always-on digital services. As the island scales AI infrastructure and data centres, organisations need practitioners who can govern services, manage incidents and drive continual improvement. Demand spans service desk analyst, IT support engineer, service delivery manager and IT operations roles, and here is what the market is telling us now.

    What Is Driving ITIL 5 Demand Across Taiwan's IT Sector

    ITIL 5 Foundation is more than a certificate. It is a career multiplier for IT and service professionals in Taiwan's fast-growing digital economy. Start your ITIL 5 journey today.

    Your Taiwan Career Transformation

    Your IT Career Before and After ITIL 5 Foundation

    The Shift Employers Notice

    Taiwan's IT market is expanding fast on the back of AI, cloud and semiconductor investment, and employers increasingly separate practitioners with current-edition ITIL skills from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, ERI SalaryExpert (Taiwan) 2026.

    How to Get ITIL V5 Founfdation Certified in TaiwanStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Taiwan is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 Foundation TrainingThe Capabilities Employers Expect

    This ITIL 5 Foundation programme builds the vocabulary and practical understanding to manage digital products and services across their lifecycle. By the end, you can apply the ITIL Value System, the guiding principles and value stream thinking at work, mapped to the nine official ITIL 5 Foundation topic areas.

    Digital Product and Service Foundations

    Explain what distinguishes digital products and services, how value is created, and how products and services are managed across the full lifecycle from discovery to delivery and support.

    Applying the ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system to co-create value.

    The Seven Guiding Principles in Practice

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Four Dimensions and Value Co-Creation

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers, while weighing outcomes, costs, risks and sustainability.

    ITIL's Management Practices

    Understand the purpose of key ITIL management practices such as incident management, problem management, change enablement, service desk and service level management.

    Value Stream Mapping and Continual Improvement

    Identify, map and manage value streams to improve flow and cut waste, and apply the step-by-step continual improvement model to sustain long-term results.

    Who Should TakeITIL V5 Foundation Certification Training in Taiwan?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    TWD 52000

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    TWD 52000

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Foundation in TaiwanTrusted by IT Teams

    Invensis Learning is a PeopleCert Accredited Training Organization and a trusted ITIL Version 5 Foundation training company in Taiwan, delivering ITIL 5 Foundation training aligned to the official AXELOS syllabus. Our programmes combine accredited trainers, structured courseware, mock exams and flexible delivery to help you pass the Foundation exam and apply ITIL at work. Whether you enrol as an individual or plan group training for your team in Taiwan, we provide a professional learning experience focused on practical understanding, real-world application and measurable outcomes, backed by ISO 9001 and ISO 27001 certified operations.

    • PeopleCert-accredited, qualified trainers with real IT service management experience
    • ITIL 5 Foundation courseware aligned to the official AXELOS Syllabus (Version 5.0)
    • Flexible learning: live virtual, classroom and corporate group formats
    • Practice questions, mock exams and first-attempt exam guidance
    • ITIL 5 Foundation exam voucher guidance and booking support
    • ISO 9001 and ISO 27001 certified training operations
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams across Taiwan and APAC

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in TaiwanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Taiwan

    Grand Hyatt Hotel, 2, Songshou Road, Xicunli, Xinyi District, Xinyi Business District, Taipei City, 11051, Taiwan

    ITIL Version 5 Foundation Training Location in Taiwan

    W Hotel Taipei, 10, Section 5, Zhongxiao East Road, Xingya Li, Xinyi District, Xingya, Taipei City, 110, Taiwan

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    Corporate ITIL 5 Foundation Training in TaiwanBuilt for Teams

    • Customised ITIL 5 training for IT operations, service desk and cloud teams
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Training schedules aligned with your team's availability
    • PeopleCert-accredited trainers with sector-relevant examples
    • Progress tracking, assessments and learner feedback
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Taiwan and the wider APAC region

    Leading Organisations

    TSMCFoxconnChunghwa TelecomAcerASUSDelta Electronics

    What Our Learners Say

    Passed First Time and Applied It Fast

    "The ITIL 5 Foundation training made the ITIL Value System and value stream mapping easy to grasp. I passed the exam on my first attempt and now use the guiding principles when we triage incidents."

    Wei-Chen Lin

    IT Support Lead

    0/0

    Beginner Friendly and Well Paced

    "I came in with no ITIL background and the trainer explained the four dimensions and management practices clearly. The mock exams matched the real 40-question format and built my confidence."

    Yi-Ting Huang

    Service Desk Analyst

    0/0

    Current and Practical

    "Strong, current content on ITIL 5 and the product and service lifecycle. The continual improvement model is something I now use in our sprint retrospectives at work."

    Cheng-Hao Wu

    Systems Engineer

    0/0

    A Shared Language for the Team

    "We trained our operations team on ITIL 5 Foundation and it gave everyone a shared service-management language. Incident handling and change enablement are noticeably more consistent now."

    Mei-Ling Chang

    IT Operations Manager, Semiconductor Sector

    0/0

    Flexible Corporate Delivery That Worked

    "The corporate delivery was flexible and aligned to our schedule. Standardising ITSM practice across our IT teams was the main goal, and the ITIL 5 programme delivered exactly that."

    Kuan-Ting Hsu

    Learning and Development Manager, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    General

    What is the ITIL Version 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    Who should take ITIL 5 Foundation in Taiwan?

    It suits IT operations and service desk staff, digital product managers, business professionals, and DevOps, Agile or SRE practitioners. In Taiwan it is especially relevant to semiconductor, telecom, cloud and BFSI teams adopting structured service management.

    Is ITIL 5 Foundation worth it for my career?

    Yes. ITIL 5 Foundation validates current-edition service management skills that Taiwan's largest IT employers value. It supports roles from service desk analyst to IT service delivery manager, where salaries often exceed NT$1.5M a year, and demand is rising with AI and data-centre growth.

    Do I need prior experience or ITIL 4 to take it?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. ITIL 4 is not required, though holders of ITIL 4 Foundation will find some concepts familiar as they update to the current framework.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Taiwan?

    Training fees vary by format and schedule, so pricing is available on request. The fee covers the instructor-led programme and learning resources, while the PeopleCert exam fee is billed separately. Request a quote or speak with a learning advisor for current pricing.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 Foundation aligned courseware, practice questions, mock exams, first-attempt exam guidance, learner support and a course completion certificate. Exam voucher inclusion can be confirmed at enrolment.

    Is the exam fee included in the training price?

    The PeopleCert ITIL 5 Foundation exam fee is usually billed separately and varies by region and purchasing channel. Confirm current exam pricing at peoplecert.org, and ask us whether a voucher is bundled with your chosen package.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and cloud teams. Contact us for a tailored group quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions to be completed in 60 minutes. It is based on the official ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert.

    How many questions are there and what is the passing score?

    There are 40 questions and the passing score is 65%, meaning you must answer at least 26 out of 40 correctly. You have 60 minutes to complete the closed-book exam.

    Where can I take the ITIL 5 Foundation exam in Taiwan?

    You can sit the exam online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is typically arranged through an Accredited Training Organization as part of a training and exam package.

    Which version is the exam based on?

    The exam is based on ITIL 5 (Version 5.0), the current edition of the ITIL framework published by AXELOS and PeopleCert. It covers nine topic areas, including the ITIL Value System, the guiding principles and value stream mapping.

    What happens if I do not pass the first time?

    You can retake the exam. Our training includes mock exams and first-attempt guidance to prepare you thoroughly, and resit fees and policy are set by PeopleCert. Confirm the current resit terms at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as a digital-era entry point with no prerequisites. The training explains every concept from the ground up, with practical examples and hands-on practice to support learners new to ITIL.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The training shows how to apply each to real decisions.

    What is the ITIL Value System?

    The ITIL Value System (IVS) is the overarching framework in ITIL 5 that brings together the guiding principles, governance, value chain activities, management practices and continual improvement to help organisations continually co-create value through digital products and services.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that match the 40-question, 60-minute format, plus topic-wise quizzes to help you identify weak areas and build exam readiness.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Taiwan?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    We run regular ITIL 5 Foundation batches, so you can usually start within days. Check the upcoming schedules for live virtual and classroom dates, or ask an advisor about the next available cohort.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.