Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 (Version 5.0) scheme from AXELOS, delivered by PeopleCert. ITIL 5 Foundation certification training in Ukraine gives IT and business professionals a modern, digital-era grounding in how organisations create, deliver and continually improve value through digital products and services. Built on the fifth iteration of the IT Infrastructure Library, the credential introduces the ITIL Value System, the product and service lifecycle, value co-creation, and Value Stream Mapping and Management. There are no formal prerequisites, so it suits service desk analysts, IT operations staff, product managers, and DevOps and Agile practitioners across Ukraine's fast-growing IT sector. The closed-book exam has 40 single-answer multiple-choice questions in 60 minutes, with a 65% pass mark (26 of 40 correct). The certification stays valid for three years. Start your ITIL 5 journey with Invensis Learning and turn service management knowledge into a recognised, globally portable credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ukraine, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ukraine, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in UkraineDo You Qualify for the ITIL V5 Foundation Exam?

    Why the ITIL 5 Foundation Is Worth EarningThe Value It Adds to Your Career

    ITIL V5 Foundation Exam Format in UkraineWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Ukraine

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your Career Outlook in UkraineRoles, Sectors and Salary Signals

    ITIL 5 Foundation is a practical marker of service management capability in Ukraine, valued by IT outsourcing firms, banks, telecoms and public digital services that run large, always-on service portfolios. As the sector's workforce heads past 350,000 and export delivery scales, employers increasingly want people who can connect IT work to customer value. Demand runs from service desk analyst up to IT service manager, and here is what the market is telling us right now.

    Why ITSM Skills Are in Demand Across Ukraine

    ITIL 5 Foundation is more than a certificate. It is a way to turn service work into recognised value across Ukraine's IT sector. Join professionals building modern service management skills. Start your journey today.

    Your Ukraine Career Transformation

    From IT Delivery to Service Leadership in Ukraine

    The Difference the Credential Makes

    Ukraine's IT sector keeps growing through digital transformation and expanding service exports, and employers increasingly separate people with recognised service management skills from the rest. Here is which side of that line you want to be on.

    Sources: State Statistics Service, SalaryExpert, work.ua, DOU (Ukraine) 2026.

    How to Get ITIL V5 Founfdation Certified in UkraineStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Ukraine is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCapabilities for Modern Service Management

    ITIL 5 Foundation training covers all nine topic areas of the AXELOS ITIL 5 (Version 5.0) syllabus. By the end of the programme you can explain the ITIL Value System, apply the guiding principles, and connect service work to value co-creation and continual improvement.

    Digital Product and Service Concepts

    In ITIL 5 Foundation you will learn how modern digital products and services are defined, how value is created, and how the product and service lifecycle keeps value flowing from discovery through to retirement.

    Co-Create Value with Stakeholders

    Understand how value is co-created between providers, consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, rather than focusing on outputs alone.

    Work Across the Four Dimensions

    Apply the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view of every service.

    Apply the ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.

    Use the Seven Guiding Principles

    Put the seven guiding principles to work, from focus on value and start where you are to keep it simple and practical, and optimise and automate, in real digital environments.

    Manage the Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to build, operation, and delivery and support, and how they work together to create value.

    Practices and Continual Improvement

    Explore the role of ITIL management practices and practice guides, and apply the continual improvement model to sustain long-term service performance.

    Map and Manage Value Streams

    Learn to identify, map and manage value streams to improve flow, visibility and outcomes, and to spot and remove waste across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Ukraine?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    UAH 56030

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    UAH 56030

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in Ukraine?Accredited, Expert-Led and Learner-First

    A trusted ITIL Version 5 Foundation training company in Ukraine, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build modern service management capability. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible online delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • PeopleCert-accredited trainers with real IT service management experience
    • Live virtual (online) instructor-led training that fits working schedules
    • Courseware aligned to the AXELOS ITIL 5 (Version 5.0) syllabus
    • Mock exams and practice questions built around the 40-question Foundation exam
    • Flexible formats for individuals and corporate teams across Ukraine
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after the training

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in UkraineInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Ukraine

    Premier Palace Hotel Kyiv, Ukraine

    ITIL Version 5 Foundation Training Location in Ukraine

    InterContinental, 2-А, Velyka Zhytomyrska Street, Volodymyr City, Old Kyiv, Center, Shevchenkivskyi District, Kyiv, 01001, Ukraine

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    Corporate Training for TeamsUpskill Teams Across Ukraine

    • Suitable for small, medium and large service and operations teams
    • Customised schedules built around your team's availability
    • Flexible delivery through live virtual, onsite or hybrid formats
    • Accredited trainers with real IT service management experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Ukraine and global locations

    Trusted by Leading Organisations

    EPAMSoftServeGlobalLogicCiklumSigma SoftwareN-IX

    What Our Learners Say

    Passed First Time and Applied It Fast

    "The ITIL 5 Foundation training made the ITIL Value System and guiding principles genuinely clear. The mock exams matched the real 40-question format, and I passed on my first attempt. It has already changed how I handle incidents at work."

    Oleksandr Kovalenko

    Service Desk Analyst

    0/0

    A Real Step up in My Career

    "I moved from support into a change role after this course. The trainer explained the product and service lifecycle with real examples, and the continual improvement model is something I now use every week. Well structured and practical."

    Iryna Tkachenko

    Change Coordinator

    0/0

    Great Fit Alongside DevOps

    "As someone from a DevOps background, ITIL 5 gave me the service management vocabulary I was missing. Value stream mapping fitted straight into how our teams already work. The live online sessions were easy to join around my schedule."

    Dmytro Shevchenko

    IT Operations Engineer

    0/0

    Standardised Our Service Teams

    "We trained a full service desk team through Invensis Learning. The group now shares one language for incidents, changes and improvement, and our handoffs between distributed teams are noticeably smoother. The corporate scheduling was flexible and reliable."

    Nataliia Bondarenko

    IT Operations Director, IT Services Sector

    0/0

    Scalable and Credible for Our Teams

    "As an L&D lead in a fintech, I needed accredited training that scaled across offices. The ITIL 5 Foundation programme was well organised, the trainers were credible, and reporting on team progress made it easy to show value to leadership."

    Andriy Melnyk

    Learning and Development Manager, Fintech Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised, current-edition credential valued by Ukraine's IT services, banking and telecom employers, with a reported pay premium of around 11% over non-certified peers. It proves you understand modern service management. Talk to a learning advisor to plan your path.

    General

    Is the ITIL 5 Foundation worth it in Ukraine?

    Yes. ITIL 5 Foundation is a globally recognised, current-edition credential valued by Ukraine's IT services, banking and telecom employers, with a reported pay premium of around 11% over non-certified peers. It proves you understand modern service management. Talk to a learning advisor to plan your path.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 (Version 5.0) scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and value co-creation in modern digital environments.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management, and an updated ITIL Value System, with stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation?

    It suits IT and business professionals at any stage, including service desk analysts, IT operations staff, product managers, and DevOps, Agile and SRE practitioners. There are no formal prerequisites, so it is open to anyone wanting a modern grounding in service management.

    How long is the ITIL 5 Foundation valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew by earning 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify current renewal options through PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Ukraine?

    Training is usually purchased as a combined training and exam package, and the price varies by format and schedule. Local pricing is available on request. Request a quote and a learning advisor will share current options for individuals and teams.

    What is included in the course fee?

    The training fee typically includes syllabus-aligned courseware, accredited instructor-led sessions, mock exams and practice questions, learner support, and guidance to prepare for the ITIL 5 Foundation exam. Confirm exact inclusions when you enrol.

    Is the exam fee included in the training price?

    The exam is delivered by PeopleCert and is often bundled into an accredited training and exam package. Whether the voucher is included depends on the plan you choose, so confirm this when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations groups and cross-functional teams. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the AXELOS ITIL 5 Foundation (Version 5.0) syllabus. It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (1 hour). To pass, you need 65%, which is 26 out of 40 questions correct.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. It is typically arranged as part of a training and exam package.

    Do I need any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending an accredited training course is recommended to prepare.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 5 Foundation exam if needed. Our training includes mock exams and practice questions mapped to the 40-question format to help you prepare for a first-time pass. Verify the current re-sit policy through PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine syllabus topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current edition of the framework delivered by PeopleCert.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds concepts step by step, with practical examples and support throughout.

    What learning resources are provided?

    You receive syllabus-aligned courseware, practice questions, mock exams and case-study style examples that show ITIL 5 concepts in realistic service delivery scenarios, along with learner support.

    How long is the training programme?

    The instructor-led ITIL 5 Foundation programme runs for 16 hours in total, delivered as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group training. You can choose the format that fits your schedule, learning preference and team needs.

    How soon can I start?

    New batches run regularly for learners across Ukraine. Once you enrol you receive schedule details and can join the next available cohort. Talk to a learning advisor to confirm upcoming dates.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.